Tina is a great person! Love doing business with her!Jennifer S. | Overall Experience
Customer Reviews for United Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KEVIN A. | Overall Experience
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.Falan M.
The truck's front end would go to left ad right when hit potholes in the road. It was very hard to drive.Walter S.
Customer did not leave a comment.James B.
Customer did not leave a comment.john B.
We were misled and sent away, left to figure out on our own the information that the dealer could have given us herself. Very poor customer service! Had to travel twice to receive my truck rental, was offered no apology or discount or any kind of regrets to all the trouble that it was.Joshua C.
I went to the location where the website said my trailer would be and it wasn't there. The lady at the desk said no your trailer is at another location. I asked where that location might be and she was unaware because she wasn't from the area. If the U-Haul company is going to change the location of where you pick up your equipment, it really needs to let the customer know this before picking up the equipment. I wasted a lot of time trying to track down where my equipment was that day.MICHELLE R.
The lady in charge was very professional and friendly it was a very good experienceVickie N.
Nothing... the lady was very nice and helpfulJason V.
Absolutely nothing! I received the BEST customer service from this U-Haul location. The lady was extremely helpful even with a broken finger! She thoroughly explained everything from the beginning to end. This is the location that I would like to do business with hands down!!!Ashley S.
Customer did not leave a comment.Suzie R.
Customer did not leave a comment.CHRISTIAN V.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.Gary H.
We originally had reserved a truck at the east main store. When we went to pick up the truck and the rep informed us that the truck was not there and that there was nothing he could do. He was very rude and unprofessional. He was having an inappropriate conversation with what seemed to be his wife or girl friend when we walked in. He didn't seem egar to help us and acted as if we were bothering him. Finally after expressing a great amount of frustration he called the store cross town and they had a truck. The rep at the other store was awesome! She was very friendly and professional.Josh R.
Cab interior and windows needed cleaning. The steering was a little loose causing the truck to drift slightly. Weather stripping around driver's door did not seal properly causing an annoying blowing-wind sound.Kevin B.
Customer did not leave a comment.Jeanne M.
Customer did not leave a comment.michelle K.
Customer did not leave a comment.LINDA W.
Customer did not leave a comment.REX S.
Customer did not leave a comment.ED H.
Customer did not leave a comment.TOMMY D.
Staff very friendly and helpful.Roger P.
Customer did not leave a comment.LISA M.
the location closed at 4:00 p.m., which was inconvenient the only person there was a lady that was not familiar with the equipment. it was a tow dolly and I asked her how to secure the vehicle to the dolly and she did not know. she did give me a brochure on how to do it and I finally figured it out.Jerry S.
Customer did not leave a comment.STEVEN V.
Customer did not leave a comment.CHRISTOPHER J.
Customer did not leave a comment.STEPHEN M.
We got to the location, 2 1/2 hours away after doing all the paperwork on the phone the night before(amid the crying of his children which as a mother of six I let slide but very unprofessional!) We did the paperwork on the phone so we could just take it when we got there even if the uhaul site was closed. We were told it would be ready but when we got there it had a flat. Not only did it have a flat it was lodged in weeds enclosed by cars!!!!! We had to get people not related to the uhaul site to help or we would still be there waiting. I NEVER received my receipt by email, though he said he sent them- I was quoted a price online when I booked the transport and I was charged more - The Uhaul on the receiving end in Farmingdale was Wonderful- got receipts and knew everything that was going on.NOEL M.