No one's at the dropoff location to help you and the place is pretty much abandoned looking.THEAH W.
Customer Reviews for United Shipping Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steven S.
Don't be charging people twice and making me go through the stress of calling my bank and reporting issuesOluwatobi S.
The young man who hooked up the trailer should have realized the hitch needed to be reversed. It was not put on properly in Laurel but he should have known it was sitting to low even before the trailer was loaded. I took it back to Laurel and they quickly reversed the hitch. The trailer performed properly on my trip.WILLIAM L.
Customer did not leave a comment.Monet J.
The building looked abandoned. There was no one there when I arrived. I waited 20 min and took the hitch off myself. When the attendant drove up he was rude and nasty about me putting the trailer where I left it. So rude!!Yolanda S.
The truck was muddy on the tires, mirrors, and floor of the driver's side but still functionalAshley H.
Customer did not leave a comment.June T.
Customer did not leave a comment.Llauryn H.
The Mobile Pick up Process was tiresome, i had to stand there for 30-45 minutes to do the check in process.Tapan P.
Sales Associate was very helpful to make sure that I was totally informed about usage of the equipment - rented. Several other locations used before over the last 5 years - were definitely not as proactive. In fact, I will make sure to provide U-Haul immediate feedback of any future Negative experiences.Francis Z.
Email or text the combination lock code to customers. I forgot the code and was chatted $20. Better can be done. Thank you in advance for the thechanges to comeDELON K.
Customer did not leave a comment.Avery Y.
the confirmation email told me to go to the wrong place; no one called me the night before; the pickup location was closed; the customer service line never got around to me; the chat line required me to provide a second contact which was the first time I was aware of that requirement; the approval issued from the chat line did not indicate which of the numerous lockboxes was the one w/ the key for my truckChuck F.
The location where I was confirmed delivery of my vehicle did not have the vehicle and sent me to this location several miles away. When I arrived there was no one at the business. I had to call two numbers and never got an answer but left messages. A representative did show up and got us checked out eventually. The vehicle provided was dirty in the cab and in the box. Additionally, the vehicle is out of balance. At highway speeds the wheel and cab shook violently. It was a very long and difficult four and a half hour drive due to continuous and harsh cavitation.ROBERT R.
Customer did not leave a comment.Shana M.
The app kept crashing and wouldn't let me update the correct milage and then was over chargedVICTOR R.
Customer did not leave a comment.Sharann T.
John is the best UHaul agent that I have ever encountered. He was patient and thorough in explaining the rental agreement. He had everything covered in explaining what I needed and what would not be useful for my trip. You need more UHaul agents like United Shipping Services.Robert H.
Customer did not leave a comment.Vontrice D.
Nothing but keep doing what they do. Very very helpful. Thankstimothy B.
When I called U-haul I was told the location was open. Not so. Make the check-in process smoother. I tried to check in at home. However, I kept receiving an error message on the website. I don't recall receiving clear instructions (creating an account and downloading the app) for checking in. Also the rep Delfin stressed that I was wearing sunglasses and insisted I removed corrected lenses for the headshot. I took several acceptable pics of myself and driver's license. It wasn't until I called U-Haul, after trying to check in for 45 minutes, that I received decent customer service. Once I got inside the rental it was filthy. The truck was not cleaned for a rental and don't look like had it been cleaned for some time. This location has to do better. I do apologize for not checking in when I returned the rental. I took a pic of the odometer and gas gauge and thought I could upload it on the app. Now I know it has to be a live pic.latonya A.
Customer did not leave a comment.Tiffany C.
John, at the pick up location, was extremely helpful and very informative... He covered every detail including what to expect upon returning my rented trailer...Murrell H.
Customer did not leave a comment.Gloria L.
nice facility but not as inviting as most of the U-haul locations. I did not get confirmation of my drop off sent to my e-mailJoseph W.
Get all trucks power steeringShirley M.
The gentleman was absolutely amazing to deal with. I couldn't be happier with the entire experience!THOMAS D.
The gentleman that handled may truck rental was informative and very pleasantDeborah B.
I made arrangements to pick up the truck before store hours. I ordered several dollies and they were not in the truck when I picked it up. I had to go to another U-Hual location later in the day to get one dolly (I ordered three).Brent O.
Customer did not leave a comment.Sandra S.
Keep up the good customer serviceConsuela J.
Customer did not leave a comment.Deidre H.
because i did not stay to check out the man there said he would check me out later then call me with a high payment.we only went 2 to 3 miles the most i was later charged for 10.32 for over the mileage and 8.00 for something else i should have not let them check me out later never again to any body who would use this u-haul please be very very careful and if they tell you good to go tell ,them i would like for you to check it out now with me because they have your credit card and charged you a higher payment. i would never use this one again. and they no what they were doing. they have done this type of stuff beforeChester P.
Customer did not leave a comment.Karen E.
The customer service at this location was awesome. I only needed a car tow dolly for a few hours (not a big dollar rental), yet the guy was incredibly helpful and attentive. He really took his time with me and ensured everything was safe and functioning perfectly. This U-Haul location is certainly my first stop before any others in the future.Jonathan F.
Mr John was excellent. Location, equipment and service was outstanding.Robert F.
Customer did not leave a comment.Aynice U.
Customer did not leave a comment.aniel M.
Customer did not leave a comment.Tosha J.
Everything was great!Avery L.
Customer did not leave a comment.Aynice U.
Hass to be one of the most inconvenient experiences ever. I rented the truck and was told to go in to pick up my keys. The location was closed due to an emergency. I was forced to take the next truck higher and to pay more money because of the inconvenience. On top of that the automatic feature Where I can use my phone to open the truck did not work because the code the company gave me was wrong. I was standing outside in the cold giving two entities a telephone call. There are the owner of the location should have called the main U-Haul to let them know not to send anyone to the location and also they need to work on making sure the right information exists so customers are not embarrassed and standing in parking lots looking like they don't know what they're doinggerald W.
John is the MAN!! Really appreciate all his help and insight. Didn't have a hitch pin so he directed me to Pep Boys which was a 3 min walk from his location where they have a multitude of choices.Charles C.
Attendant was very pleasant as always.Terry W.
Mandatory vehicle interior clean up.Charles G.
Great Service and management!!Tony S.
Customer did not leave a comment.Lysa A.
This location had EXCELLENT SERVICE ALREADY & JOHN WAS A BLESSING!!!!!Malinda J.
Customer did not leave a comment.Kevin B.
Nothing! John was very helpfulalan M.
John is always so accommodating, really a great guy!Chris Y.
Customer did not leave a comment.Denzel M.
The guy that ran the place was stellar. Made things easy and convenient for me.Denzel M.
Customer did not leave a comment.Earl S.
Nothing for now.Nnamdi O.
Every thing is okay for now ExcellentTunde I.
The attendant was friendly and helpful.Kellie Ann K.
Customer did not leave a comment.Clarence A.
You may have to review downward the $/mile as it were for peak and off peak.Oluwasanmi A.
The representative was. Very. good to his client.Annemarie F.
Customer did not leave a comment.jasmine J.
Customer did not leave a comment.Gbemisola O.
Customer did not leave a comment.Yemisi R.
Customer did not leave a comment.Dana F.
I realized the attendant didn't explain to be that I could go to uhaul.com and check in the return after hours to avoid $20.00 charge Its unethical by the way The track spelled cigarette and i am allergic to cigarette.... I realized while away on the road.. hope I cam get my $20.00 fee back for next day return that never happened... vehicle was returned after 3 hrsAnthony W.
There were stink bugs in the back of the Uhaul and I bought those stink bugs into my home because they got into my boxes!Marcus B.
Customer did not leave a comment.Juwan H.
Customer did not leave a comment.Tamia C.
Everything was fine from customer service to cleaniness of the vehicle being clean.Jacqueline H.
Hire more staff like John. He was amazing and very professional and helpful.Janine D.
Customer service was excellent. Owner was very informative and walked us through the entire process.Brittnie H.
Keep up the excellent serviceEchezona U.
Customer did not leave a comment.Arthur M.
Customer did not leave a comment.Carole M.
Nothing, my experience great as was.Gloria J.
Customer did not leave a comment.FAY H.
Update entrance to the locations to reflect it's an office for business. Now, this looks abandoned.Chukwudi N.
Customer did not leave a comment.Palesa C.
Customer did not leave a comment.Grady B.
Customer Service was the best. Very professional and courteous.Terry W.
Customer did not leave a comment.Molly R.
Customer did not leave a comment.Mariam G.
Customer did not leave a comment.tyra B.
Customer did not leave a comment.Talisha M.
Nothing. John is excellent!Jay D.
Customer did not leave a comment.Rebecca P.
The customer service was perfectKenneth B.
Customer did not leave a comment.Rosalind L.
Customer did not leave a comment.Benjamin T.
Customer did not leave a comment.Akinjide A.
Customer did not leave a comment.Chinedu O.
John is amazing, he always goes the extra mile to accommodate us, he even opened up early just for us to have this rental! He's the reason we continue to use u-haul.Christopher Y.
BEST CUSTOMER SERVICE EVERYTIME!!!!Zanjala R.
Customer did not leave a comment.jamal B.
Customer service was excellentSpencer B.