Es una muy buena opción,para quienes debemos mudarnos, de una manera fácil y práctica, muy buen servicio
JORGE F
Customer Reviews for Universal Tool
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not happy about the limited return hours. Why UHaul site didn't direct me to another location which would have allowed for an earlier return?
TYLER TVery Good Experience
PAUL EAbsolutely recommend this location. Very fast the service and everything is excellent, I’m a returned customer and I def recommend to everyone! Thank you very much
MARTA HLet people know that when they rent a truck and a trailer, the hitch is not a part of the package. That is some shady shady shit.
AYLAN CI wish it was more affordable. We have moved a few times and it has always been expensive.
WILLIAM MNot much,everything went smoothly.
GREGG SJohn and Erick are great people and always on point!
JAMES JNo issues, 2nd time I rented a trailer from this location, very quick and smooth.
MICHAEL HHave the 5 by 12 open trailers one way also
DAVID RWe had a situation where one of our cars broke down and it set us off for us ending up not being able to bring the rental back on time. The man who helped us was so understanding, and extended our drop off time to later on the following day so that we had time to finish moving our things. 100% would rent from them again.
JULIANNA VJohn the UHaul agent was kind courteous and accommodating. He explained everything clearly and made my whole experience smooth and easy.
JOSEPH NExcellent service 👏
willie gThe gentleman who helped me was very courteous, friendly and knowledgeable. He made renting this vehicle very easy for me which was very appreciated. I would highly recommend this location for all your UHaul AND tool rentals. George H.
george hNothing. Perfect
Eric MThe staff was very friendly at this location. The transaction didn’t take long at all. The truck was available when needed and easy location from my home to be able to pick it up and drop it off.
Eileen FThis location needs a better system to check in a vehicle back in . The barcode didn’t work. The website was not working . And it was getting so frustrated not being to finish the check in and I won’t recommend this location because of it.
Cannon CCostumer service. Excellent
Fausto GNothing customer service was fantastic
RAYMOND DI HAVE NOTHING BAD TO SAY ABOUT THE DROP OFF U-HAUL I HAVE USED HIM MANY TIMES BEFORE HE CHECKS EVERYTHING ALL THE TIME BEFORE YOU RENT IT AND FIXES THINGS RIGHT AWAY IF SOMETHING IS WRONG.
MICHAEL VVery Friendly, Very Helpful, Smooth and Quick Pickup and Drop Off! Would certainly use this location again!
Kenneth URip off way too much money for what you get
william wThe truck was disgusting the steering wheel had sticky stuff all over it, the doors did not shut properly, there was no windshield washer fluid
Kayla CDealing with an actual person then an app would be an improvement
KEITH LEverything went smoothly
Thomas PEverything worked out perfectly! Very minor suggestion but if opportunity knocks, I’d love to have a better speaker/Bluetooth radio, and a seat with no rear in it. Thank you for the great service and the quick help!
Chris SIt was difficult to scan drivers license and credit card, due to security on cell phone, but thanks to the proprietor we got it done. Not possible to go on line to "return" the vehicle. PROVIDED A LOT OF ANXIETY. The owner took care of the return thohg and I thank him.
Robert CVery friendly and attentive customer service. No issues with rental. They ACTUALLY HAD the reserved UHaul needed
NICHOLASD EAlways great customer service!
Dharmawan INothing. Seamless transaction.
william tThe whole experience was handled as I hoped it would be. Universal Tool's is the only place I would go !!
John OVery good service thanks
Davinder SThe location and the man at the location was helpful. I was thankful he was there to help as the online mobile pick up was horrible. I wish I got an email days before telling me to verify this information. I am glad he was there to be of assistance.
Karlen AVery professional.
Alison DThe man inside and told us the trucks gas tank was full and it was not. We did fill the gas tank a bit just not all the way since it wasn’t full to begin with. He refused to look at the pictures with time stamps of the gas reader and yelled at my sister to fill the tank. I then tried to explain why we did not fill it all the way and he began to curse me out and demanded I leave the store while yelling that I will have to pay to fill the truck. Great company, absolutely horrible location.
Xavier RNothing this is a great place. Loyal customer diane.
DIANEP PIt could have been cleaner
louis KCharge less my son rented a small in closed trailer a week later then me and charged 2 the amount then they changed 2 weeks prior really. I know he charged it on my card.
MICHAEL CNothing , Everyone was super friendly and helpful. Highly recommend over other uhaul dealers in the area
Brian CTook 45 minutes to get truck so I lost that time. Trying to get in one of the boxes for the keys for pick up the second time I went back into the guy the board code was not working. Little did I know he had the key inside the whole time wasn’t happy oh ya and the truck smelt like pot. Would like a partial refund
Michelle GPick up and drop off were effortless. The staff was kind and accommodating.
Gregory TEric is and has been always professional and it is always a pleasure to do business with him. Despite having a minor fender bender on my return trip, he made sure the claim was processed promptly.
JOHN BService impeccable. This is the second time I rented from this location and both times it went smooth as butter.
Joanne TThanks!
Josh PExcellent customer service
Joseph OIt's a great place, especially the sweet friendly cat.
DIANEP PI’m very satisfied +
Fadil XAlways helpfull... great experience... will go back in the future.
James DI highly recommend! They were very pleasant and helpful. My husband and I had to change the timeframes like 3xs unfortunately due to a rainy day lol but they were patient with us and still helped us regardless not only that but they were very kind and honest which is very important. Thank you kindly!
johnney vGreat location. Staff friendly and knowledgeable. Would recommend this location and their U-haul products to all.
thomas rMight be better if they had better cared for vehicles and came out and inspected them before they give it to a customer.
CATHERINE LDeberian Tener Mas trucks disponibles
DANIEL GDidn’t have the hand cart or all the blankets we reserved and needed. Had to go buy our own hand cart to move.
john rThe location was fine. My experience with your App was next to awful. nothing worked correctly, I was transferred on the phone 4 times receiving the same answer (that there was nothing that could be done).
Victor OI received amazing customer service here
Andeo DVery nice truck - convenient and friendly service
philip eThey’re very polite and they’re always fast.
ANGELO GGreat transaction! The rep was very helpful and pleasant!!!!
TinaM gI wouldn’t use uhaul again based on how this experience was. They’re not friendly. They refused my trailer. Made me go down the road to another place that tried to charge me extra to take the trailer, they had nothing but attitude. It was a joke. Wasted my time. Treated me like an asshole. Thanks for not having great customer service btw cause I tried to call and that was also a joke.
Mark M