Customer Reviews for Universal Tool

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Universal Tool

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Daniel S.
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Customer did not leave a comment.

FRANKE O.
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Customer did not leave a comment.

VERONICAD J.
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HONDOMATTHEW H.
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JAMESE S.
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William L.
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He was the nicest guy ever. He went out of his way to help us and make me happy. I would highly recommend this location Because of the people.

EUGENE P.
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Customer did not leave a comment.

Linda A.
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Great friendly place to rent! Thank you!

CARL J.
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JASONBRIAN M.
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LAMARA W.
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Natalio M.
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Marie J.
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Nothing. John was very pleasant

ZACHARYWILLIAM A.
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SAMUEL A.
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Jessica H.
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JOHN G.
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Great job

James P.
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Customer did not leave a comment.

michael P.
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Great customer service. Would use this location in the future

Kevin O.
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Although I reserved the vehicle over a month in advance, when I picked it up there was a problem with the Uhaul computer system. This caused me over an hour delay and much anxiety as I had to move far away on that day. This should not happen when a reservation is done in advance.The manager at the pickup location was very helpful.

Tramaine B.
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The gentleman who helped me was very nice and helpful. He gave me a print out so I could call and explain to them the money they charged me shouldn't have been charged since they sent me out of the 15 mile range that I had asked for. I thank him for all his help.

Mario R.
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Customer did not leave a comment.

JANM M.
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William G.
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I gave used this location multiple times over the years

Daniel M.
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Customer did not leave a comment.

Pedro Z.
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Customer did not leave a comment.

JENNIFERL B.
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Since I have nothing negative to say about my overall experience, I do not feel that there's anything to improve for the next customer.

DEVONNECASSANDRA S.
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Customer did not leave a comment.

Vincent S.
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Jonathan R.
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The Truck was returned late and the cargo area was dirty. The previous customer had been hauling mulch or compost. I had to wait nearly an hour past the time I had reserved the truck. None of this was the fault of Universal tool. They called the customer numerous times while I was waiting. And since it was so late, they had no chance to clean the truck before I took it.

THOMASHAROLD S.
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The person we're great

RICHARDW JR K.
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Friendly and helpful staff

Nicholas J.
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Customer did not leave a comment.

MORENAG G.
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I am very happy. Customer.

RUSSELLJ H.
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Customer did not leave a comment.

SAMUEL D.
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The truck was very dirty both inside the cabin and the cargo area. Physical dirt and rocks covered the loading ramp. Not a place I wanted to put my new furniture.

Antonio D.
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Joe A.
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Nothing they do a great job there

Richard H.
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Customer did not leave a comment.

THOMAS M.
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Very good Service

Andrew S.
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Trailer hat flat tire and construction debris in it upon arrival. Not a great experience

John K.
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Everything was professional equipment ran excellent and will go back to universal tool again maybe rent a bigger toy there mechanic in the back is the best around

ROBERT M.
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Customer did not leave a comment.

Destiny B.
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Robert N.
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SHAWN G.
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Awful customer service

Gwendolyn R.
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Customer did not leave a comment.

desiree F.
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Had a problem checking it out, location wasn't coming up

CHARLES C.
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Customer did not leave a comment.

WILLIAM G.
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Office was closed

Kelley P.
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Very friendly and courteous. Very knowledgable and cooperative. I would recommend to friends and family.

Brian M.
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Customer did not leave a comment.

Lori K.
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The salesperson was excellent . The truck was dirty and I had to sweep it out first. All in all it was a good experience and I would definitely rent from them again.

Patrick V.
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Customer did not leave a comment.

DAN H.
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John was terrific. Renting process was very easy quick and easy. No surprises or tricks

FRANK M.
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Too much paperwork. C'mon streamline it

Michael M.
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Customer did not leave a comment.

Nichole G.
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The man at the register is such a sweet helpful gentleman. The first time I rented the truck I had a unexpected death and unfortunately for me I had already paid. Long story short he was able to help me with uhaul and refund me my money. Second time I delt with the same man and he remembered and and helped he with so much enthusiasm.

Pablo G.
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Customer did not leave a comment.

KENNETH N.
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Priscilla W.
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The bulk of my problems was mainly with the UHAUL system.

christine P.
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john C.
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Ryan D.
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My truck had a huge hole or extremely damaged section of the bed that was patched with a u haul cardboard box and duct tape...almost broke my ankle

robert M.
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Customer did not leave a comment.

Chenelle G.
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Eddie M.
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THOMAS M.
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Kevin O.
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The inside of the storage compartment was filthy. I had to thoroughly sweep and clean the floor. I then needed to cover the floor with drop cloths before I put my items in.

THOMAS W.
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Customer did not leave a comment.

cynthia K.
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only thing that was missing was the furniture dolly- luckily we didn't need it, but the paperwork stated that one would be in the truck and it wasn't. Also - the truck we had (20 foot) needs an alignment - steering was pulling to the left.

L R.
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Excellent customer service. Easy pick up and drop off. Would definitely recommend

William S.
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Customer did not leave a comment.

L R.
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Excellent customer service! The pick up and drop off was extremely easy. Will definitely recommend to friends and family.

Baltazar C.
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Customer did not leave a comment.

Peter M.
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The staff was great, the depot was sloppy and unable to keep up with the like due to only having one computer. The thruc h125k so I get it but the headlights we extremely dim, the mirrors move and the passenger door doesn't close properly unless slammed close. The vendor the best he could in my opinion and I would return with these minor criticisms.

Paul C.
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Customer did not leave a comment.

Kimberly B.
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godofredo P.
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No comments

Theresa D.
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Customer did not leave a comment.

David S.
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Amy W.
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karen L.
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John S.
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Richard F.
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carlo C.
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Paulo S.
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emily T.
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everything went fine very good experience! i would deff rent a truck from this location.

ANDREW H.
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Customer did not leave a comment.

Gina B.
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I have no problem with the location but the customer service and experience were awful I made over 10 phone calls and only one person was actually helpful U-Haul made an already stressful situation 10 times worse I will never use you again if possible

carlo C.
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Customer did not leave a comment.

mike I.
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Peter Z.
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They new how to help fix the issues I had with missing equipment ( was able to tell the haul CSR how to do thing that CSR didn't know) helped me avoid unreturned equipment fees.

Yong Z.
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Customer did not leave a comment.

Robin C.
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Karyn L.
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I dropped the truck off after hours so didn't interact with personnel. I wouldn't recommend this place based on location. There was a shooting down the road from this location the night I was dropping off the truck. I'd stay away from this place.

vivian S.
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nothing

fernando L.
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Customer did not leave a comment.

hector R.
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I always rent the Uhaul from there .

Laura D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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