Customer Reviews for Universal Tool
(U-Haul Neighborhood Dealer)

815 reviews

1175 Montauk Hwy   Mastic, NY 11950
(1/2 mile East of William Floyd Pkwy on the North Side of Montauk Hwy)

(631) 281-2747

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 8:30 am - 5 pm

Services at this Location:

Contact Us

(631) 281-2747

1175 Montauk Hwy
Mastic, NY 11950
(1/2 mile East of William Floyd Pkwy on the North Side of Montauk Hwy)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 8:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The owner or guy working there was extremely rude to us when we called. The location was 40 minutes away from where we reserved a 20' truck and only got a 15' truck.

ROY S. 
Rating:
5.0

Add more vehicles. I would have preferred a van over a pickup truck

JOSEPH J. 
Rating:
4.0

Owner/manager was very welcoming and helpful

ROBERTCHRISTOPHE H. 
Rating:
5.0

Customer did not leave a comment.

MANFREDOENRIQUE V. 
Rating:
4.0

Customer did not leave a comment.

MARTRECIAA M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE R. 
Rating:
5.0

Customer did not leave a comment.

ROBERTDOUGLAS JR R. 
Rating:
5.0

Customer did not leave a comment.

TONIANN G. 
Rating:
5.0

The owner is vey accommodating and very pleasant Used them three times in a month and a half Will definitely use again

ROSEANN S. 
Rating:
5.0

More staff. There is a staffing shortage, but the service is worth the wait.

ROBERT R. 
Rating:
5.0

Love love this place. Staff always friendly and helpful. Use them everytime and tell everyone how great they are!

KATHLEEN K. 
Rating:
2.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

The fan for the AC didn't work so no AC. No cargo light in box.

JOSEPHE O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
4.0

Customer did not leave a comment.

HECTORA M. 
Rating:
5.0

Customer did not leave a comment.

Shaun H. 
Rating:
5.0

The truck had a leak and so the mattress was very wet and dirty on one side....the one that was facing the top of the truck. Water damages boxes at the bottom but only a little damage to contents including a new Ikea desk that wasn't put together yet.

Sharon C. 
Rating:
1.0

TWICE I was sent invoice/receipt and TWICE I told them they had the wrong email address. Ridiculous.

LISAELAINE W. 
Rating:
4.0

Customer did not leave a comment.

Alfred L. 
Rating:
5.0

Customer did not leave a comment.

SHOMARIA B. 
Rating:
5.0

Customer did not leave a comment.

AL O. 
Rating:
5.0

Customer did not leave a comment.

ELLISJOSEPH JR C. 
Rating:
3.0

Customer did not leave a comment.

JEANNEM F. 
Rating:
4.0

This location was only open for a hour and a half. I ended up having to pay for 2 days for my rental instead of one just because of this.

JOSHUAAARON H. 
Rating:
2.0

The wiper blade made a noise when it was light raining. The engine light came on and ran badly. The windshield was hard to see thru because it was dirty on the inside. It smelt like, well it was not nice..The last truck we rented was great. This wasn't. I should get a partial refund.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

ROSEANN S. 
Rating:
5.0

Customer did not leave a comment.

Wagih I. 
Rating:
3.0

Most professional place I've been in a long time

ZITALATRICE C. 
Rating:
4.0

Customer did not leave a comment.

INESIAJANAY D. 
Rating:
5.0

Customer did not leave a comment.

Audenzia A. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINEMARIE C. 
Rating:
5.0

The team at Universal tool is top notch.... I've rented UHaul trailers from them several times. Eric and John always take good care of my needs and have the equipment ready to go. Never a hassle! Thanks guys@

C W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYJASON B. 
Rating:
3.0

Inform the customer exactly the kind of machine they are renting by letting them actually see it

MICHAELF G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHM H. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

SAMIA JR T. 
Rating:
5.0

Customer did not leave a comment.

JOHNFRANCIS K. 
Rating:
3.0

Customer did not leave a comment.

THARANGASAMPATH W. 
Rating:
5.0

The entire experience was extremely good!

WILLIAMBRIAN H. 
Rating:
5.0

Friendly people

ALANPAUL F. 
Rating:
5.0

Customer did not leave a comment.

JUNEL G. 
Rating:
3.0

Person was friendly and helpful.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

ROBINN H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

RASHEEMKAWAUNE M. 
Rating:
3.0

Customer did not leave a comment.

ENRIQUE JR V. 
Rating:
5.0

Reasonable priced in down to earth 🌍 will use them everytime

RASHEEMKAWAUNE M. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

LATISHA J. 
Rating:
5.0

Customer did not leave a comment.

GEORGELOUIS JR O. 
Rating:
5.0

John the owner is very professional and knowledgeable

VINCENTM B. 
Rating:
5.0

It was all pretty good; the truck I used needs a wheel alignment, but I suppose that's par of the course with Ford twin I-beam suspension lol.

TIMOTHYF I. 
Rating:
5.0

They always have new clean trucks. Always use Universal Tool rentals, never have any issues. Highly recommended.

PAULC K. 
Rating:
5.0

Customer did not leave a comment.

GEORGELOUIS JR O. 
Rating:
5.0

They're very friendly and professional.

BARBARAJEAN D. 
Rating:
1.0

Everything

DARNELLJOUBERT L T. 
Rating:
4.0

Customer did not leave a comment.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYJ B. 
Rating:
5.0

Customer did not leave a comment.

JUSTINL H. 
Rating:
5.0

Customer did not leave a comment.

IVONNEPATRICIA N. 
Rating:
5.0

Customer did not leave a comment.

BARBARAJEAN D. 
Rating:
5.0

Customer did not leave a comment.

Jenna B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSTEVEN P. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA-LYNNELI Z. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

FRANKE O. 
Rating:
5.0

Customer did not leave a comment.

VERONICAD J. 
Rating:
5.0

Customer did not leave a comment.

HONDOMATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

JAMESE S. 
Rating:
5.0

He was the nicest guy ever. He went out of his way to help us and make me happy. I would highly recommend this location Because of the people.

William L. 
Rating:
5.0

Customer did not leave a comment.

EUGENE P. 
Rating:
5.0

Great friendly place to rent! Thank you!

Linda A. 
Rating:
5.0

Customer did not leave a comment.

CARL J. 
Rating:
5.0

Customer did not leave a comment.

JASONBRIAN M. 
Rating:
5.0

Customer did not leave a comment.

LAMARA W. 
Rating:
5.0

Customer did not leave a comment.

Natalio M. 
Rating:
5.0

Nothing. John was very pleasant

Marie J. 
Rating:
5.0

Customer did not leave a comment.

ZACHARYWILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Great job

JOHN G. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Great customer service. Would use this location in the future

michael P. 
Rating:
4.0

Although I reserved the vehicle over a month in advance, when I picked it up there was a problem with the Uhaul computer system. This caused me over an hour delay and much anxiety as I had to move far away on that day. This should not happen when a reservation is done in advance.The manager at the pickup location was very helpful.

Kevin O. 
Rating:
5.0

The gentleman who helped me was very nice and helpful. He gave me a print out so I could call and explain to them the money they charged me shouldn't have been charged since they sent me out of the 15 mile range that I had asked for. I thank him for all his help.

Tramaine B. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
3.0

Customer did not leave a comment.

JANM M. 
Rating:
5.0

I gave used this location multiple times over the years

William G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Pedro Z. 
Rating:
5.0

Since I have nothing negative to say about my overall experience, I do not feel that there's anything to improve for the next customer.

JENNIFERL B. 
Rating:
4.0

Customer did not leave a comment.

DEVONNECASSANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
4.0

The Truck was returned late and the cargo area was dirty. The previous customer had been hauling mulch or compost. I had to wait nearly an hour past the time I had reserved the truck. None of this was the fault of Universal tool. They called the customer numerous times while I was waiting. And since it was so late, they had no chance to clean the truck before I took it.

Jonathan R. 
Rating:
3.0

The person we're great

THOMASHAROLD S. 
Rating:
5.0

Friendly and helpful staff

RICHARDW JR K. 
No reviews have been submitted for this location.

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