Customer Reviews for Universal Tool
(U-Haul Neighborhood Dealer)

973 reviews

1175 Montauk Hwy   Mastic, NY 11950
(1/2 mile East of William Floyd Pkwy on the North Side of Montauk Hwy, Located across the street from Auto Zone)

(631) 281-2747

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: 9 am–4:30 pm
Special Operating Hours
  • 12/8/2024: Closed
  • 12/9/2024: Closed
  • 12/15/2024: Closed
  • 12/16/2024: Closed
  • 12/22/2024: Closed
  • 12/23/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/27/2024: Closed
  • 12/28/2024: Closed
  • 12/29/2024: Closed
  • 12/30/2024: Closed
  • 12/31/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(631) 281-2747

1175 Montauk Hwy
Mastic, NY 11950
(1/2 mile East of William Floyd Pkwy on the North Side of Montauk Hwy, Located across the street from Auto Zone)

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: 9 am–4:30 pm
Special Operating Hours
  • 12/8/2024: Closed
  • 12/9/2024: Closed
  • 12/15/2024: Closed
  • 12/16/2024: Closed
  • 12/22/2024: Closed
  • 12/23/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/27/2024: Closed
  • 12/28/2024: Closed
  • 12/29/2024: Closed
  • 12/30/2024: Closed
  • 12/31/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Es una muy buena opción,para quienes debemos mudarnos, de una manera fácil y práctica, muy buen servicio

JORGE F 
Rating:
5.0

I was not happy about the limited return hours. Why UHaul site didn't direct me to another location which would have allowed for an earlier return?

TYLER T 
Rating:
5.0

Very Good Experience

PAUL E 
Rating:
5.0

Absolutely recommend this location. Very fast the service and everything is excellent, I’m a returned customer and I def recommend to everyone! Thank you very much

MARTA H 
Rating:
3.0

Customer did not leave a comment.

MIKAYLA W 
Rating:
4.0

Customer did not leave a comment.

ZELMAN F 
Rating:
5.0

Customer did not leave a comment.

JORGE L 
Rating:
5.0

Let people know that when they rent a truck and a trailer, the hitch is not a part of the package. That is some shady shady shit.

AYLAN C 
Rating:
4.0

I wish it was more affordable. We have moved a few times and it has always been expensive.

WILLIAM M 
Rating:
5.0

Not much,everything went smoothly.

GREGG S 
Rating:
5.0

John and Erick are great people and always on point!

JAMES J 
Rating:
5.0

Customer did not leave a comment.

SCOTT M 
Rating:
5.0

No issues, 2nd time I rented a trailer from this location, very quick and smooth.

MICHAEL H 
Rating:
5.0

Have the 5 by 12 open trailers one way also

DAVID R 
Rating:
5.0

Customer did not leave a comment.

BARRY P 
Rating:
5.0

We had a situation where one of our cars broke down and it set us off for us ending up not being able to bring the rental back on time. The man who helped us was so understanding, and extended our drop off time to later on the following day so that we had time to finish moving our things. 100% would rent from them again.

JULIANNA V 
Rating:
3.0

Customer did not leave a comment.

ANDREW M 
Rating:
5.0

John the UHaul agent was kind courteous and accommodating. He explained everything clearly and made my whole experience smooth and easy.

JOSEPH N 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
5.0

Excellent service 👏

willie g 
Rating:
5.0

The gentleman who helped me was very courteous, friendly and knowledgeable. He made renting this vehicle very easy for me which was very appreciated. I would highly recommend this location for all your UHaul AND tool rentals. George H.

george h 
Rating:
5.0

Nothing. Perfect

Eric M 
Rating:
5.0

The staff was very friendly at this location. The transaction didn’t take long at all. The truck was available when needed and easy location from my home to be able to pick it up and drop it off.

Eileen F 
Rating:
5.0

Customer did not leave a comment.

Ryan R 
Rating:
3.0

This location needs a better system to check in a vehicle back in . The barcode didn’t work. The website was not working . And it was getting so frustrated not being to finish the check in and I won’t recommend this location because of it.

Cannon C 
Rating:
5.0

Costumer service. Excellent

Fausto G 
Rating:
5.0

Nothing customer service was fantastic

RAYMOND D 
Rating:
5.0

I HAVE NOTHING BAD TO SAY ABOUT THE DROP OFF U-HAUL I HAVE USED HIM MANY TIMES BEFORE HE CHECKS EVERYTHING ALL THE TIME BEFORE YOU RENT IT AND FIXES THINGS RIGHT AWAY IF SOMETHING IS WRONG.

MICHAEL V 
Rating:
5.0

Customer did not leave a comment.

sean s 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Very Friendly, Very Helpful, Smooth and Quick Pickup and Drop Off! Would certainly use this location again!

Kenneth U 
Rating:
5.0

Customer did not leave a comment.

Chris N 
Rating:
4.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

HEATHER B 
Rating:
5.0

Customer did not leave a comment.

anna c 
Rating:
3.0

Customer did not leave a comment.

BOB P 
Rating:
5.0

Customer did not leave a comment.

Latisha J 
Rating:
1.0

Rip off way too much money for what you get

william w 
Rating:
5.0

Customer did not leave a comment.

KERLLY V 
Rating:
1.0

The truck was disgusting the steering wheel had sticky stuff all over it, the doors did not shut properly, there was no windshield washer fluid

Kayla C 
Rating:
5.0

Customer did not leave a comment.

Shane R 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
3.0

Dealing with an actual person then an app would be an improvement

KEITH L 
Rating:
5.0

Everything went smoothly

Thomas P 
Rating:
5.0

Customer did not leave a comment.

jason r 
Rating:
5.0

Everything worked out perfectly! Very minor suggestion but if opportunity knocks, I’d love to have a better speaker/Bluetooth radio, and a seat with no rear in it. Thank you for the great service and the quick help!

Chris S 
Rating:
4.0

It was difficult to scan drivers license and credit card, due to security on cell phone, but thanks to the proprietor we got it done. Not possible to go on line to "return" the vehicle. PROVIDED A LOT OF ANXIETY. The owner took care of the return thohg and I thank him.

Robert C 
Rating:
5.0

Customer did not leave a comment.

jose b 
Rating:
3.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Very friendly and attentive customer service. No issues with rental. They ACTUALLY HAD the reserved UHaul needed

NICHOLASD E 
Rating:
5.0

Always great customer service!

Dharmawan I 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Nothing. Seamless transaction.

william t 
Rating:
4.0

Customer did not leave a comment.

Mario M 
Rating:
5.0

The whole experience was handled as I hoped it would be. Universal Tool's is the only place I would go !!

John O 
Rating:
5.0

Very good service thanks

Davinder S 
Rating:
5.0

The location and the man at the location was helpful. I was thankful he was there to help as the online mobile pick up was horrible. I wish I got an email days before telling me to verify this information. I am glad he was there to be of assistance.

Karlen A 
Rating:
5.0

Very professional.

Alison D 
Rating:
1.0

The man inside and told us the trucks gas tank was full and it was not. We did fill the gas tank a bit just not all the way since it wasn’t full to begin with. He refused to look at the pictures with time stamps of the gas reader and yelled at my sister to fill the tank. I then tried to explain why we did not fill it all the way and he began to curse me out and demanded I leave the store while yelling that I will have to pay to fill the truck. Great company, absolutely horrible location.

Xavier R 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L 
Rating:
5.0

Customer did not leave a comment.

Clarisa R 
Rating:
5.0

Nothing this is a great place. Loyal customer diane.

DIANEP P 
Rating:
4.0

It could have been cleaner

louis K 
Rating:
5.0

Customer did not leave a comment.

Wayne W 
Rating:
5.0

Charge less my son rented a small in closed trailer a week later then me and charged 2 the amount then they changed 2 weeks prior really. I know he charged it on my card.

MICHAEL C 
Rating:
5.0

Nothing , Everyone was super friendly and helpful. Highly recommend over other uhaul dealers in the area

Brian C 
Rating:
3.0

Took 45 minutes to get truck so I lost that time. Trying to get in one of the boxes for the keys for pick up the second time I went back into the guy the board code was not working. Little did I know he had the key inside the whole time wasn’t happy oh ya and the truck smelt like pot. Would like a partial refund

Michelle G 
Rating:
5.0

Pick up and drop off were effortless. The staff was kind and accommodating.

Gregory T 
Rating:
5.0

Customer did not leave a comment.

james m 
Rating:
5.0

Eric is and has been always professional and it is always a pleasure to do business with him. Despite having a minor fender bender on my return trip, he made sure the claim was processed promptly.

JOHN B 
Rating:
5.0

Service impeccable. This is the second time I rented from this location and both times it went smooth as butter.

Joanne T 
Rating:
5.0

Thanks!

Josh P 
Rating:
5.0

Excellent customer service

Joseph O 
Rating:
5.0

It's a great place, especially the sweet friendly cat.

DIANEP P 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

CRAIG K 
Rating:
4.0

Customer did not leave a comment.

Franklin M 
Rating:
5.0

Customer did not leave a comment.

Emanuel C 
Rating:
5.0

Customer did not leave a comment.

Brissa C 
Rating:
5.0

I’m very satisfied +

Fadil X 
Rating:
5.0

Always helpfull... great experience... will go back in the future.

James D 
Rating:
5.0

I highly recommend! They were very pleasant and helpful. My husband and I had to change the timeframes like 3xs unfortunately due to a rainy day lol but they were patient with us and still helped us regardless not only that but they were very kind and honest which is very important. Thank you kindly!

johnney v 
Rating:
5.0

Great location. Staff friendly and knowledgeable. Would recommend this location and their U-haul products to all.

thomas r 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
1.0

Might be better if they had better cared for vehicles and came out and inspected them before they give it to a customer.

CATHERINE L 
Rating:
2.0

Customer did not leave a comment.

brian m 
Rating:
5.0

Customer did not leave a comment.

Faima T 
Rating:
4.0

Deberian Tener Mas trucks disponibles

DANIEL G 
Rating:
3.0

Didn’t have the hand cart or all the blankets we reserved and needed. Had to go buy our own hand cart to move.

john r 
Rating:
4.0

The location was fine. My experience with your App was next to awful. nothing worked correctly, I was transferred on the phone 4 times receiving the same answer (that there was nothing that could be done).

Victor O 
Rating:
5.0

I received amazing customer service here

Andeo D 
Rating:
5.0

Customer did not leave a comment.

Hector M 
Rating:
5.0

Customer did not leave a comment.

Tom L 
Rating:
5.0

Customer did not leave a comment.

jerry g 
Rating:
5.0

Very nice truck - convenient and friendly service

philip e 
Rating:
5.0

Customer did not leave a comment.

Julian S 
Rating:
5.0

They’re very polite and they’re always fast.

ANGELO G 
Rating:
5.0

Customer did not leave a comment.

HEATHER B 
Rating:
5.0

Great transaction! The rep was very helpful and pleasant!!!!

TinaM g 
Rating:
1.0

I wouldn’t use uhaul again based on how this experience was. They’re not friendly. They refused my trailer. Made me go down the road to another place that tried to charge me extra to take the trailer, they had nothing but attitude. It was a joke. Wasted my time. Treated me like an asshole. Thanks for not having great customer service btw cause I tried to call and that was also a joke.

Mark M 
No reviews have been submitted for this location.

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