Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place was confusing and a mess. The Uhaul customer service said that it was open. it was not open on Sunday and they said it was. The gate happen to be open when I arrived. however, it closed and I was locked in until someone else arrived. I was not happy about the experience.
Not good at all would like a refund on mileage and no dolly. Worse service ever. I use your for yrs. Plz Help.
We are in the middle of a global pandemic and the employee was not waring a mask. Unacceptable! No hand sanitizer in the office for him or guest. On top of all of that he rude, condescending and did not keep 6 feet distance. Overall I would tell everyone I know to avoid this location at all costs.
The equipment was okay. Had poor customer service from the staff.
I'm not very pleased at all.
Great experience. No issues. Smooth rental and return. Happy customer
Hire customer friendly staff.
Person at front desk was rude.
Your online checking process is garbage as well as your app. App crashes, dosent allow advancement when taking photos and does allow you to pre check in or keep a record on file so you don't have to do the verification process every time.
Practice covid 19 precautions. The location is difficult to get to.
No social distancing of customers and no masks by other customers or staff member. No signs of truck being sanitized
the gentleman wasn't helpful or friendly at all😔
The man working when I picked up the truck was rude and not helpful at all. Very frustrating process!
Have some trailer hitches for sale at the location.
Give unlimited miles,( lol)! Right
Fixing the online application for pickup/dropoff. It did not work even when logging in with the attached email.
Everything went perfectly! Check in and pick up was fast and easy. The cargo van is always what I rent and it was in perfect condition and the a/c rocked! We dropped off after hours and that process on the app was so easy and uploading the photos gives peace of mind that you stay on the same page. We will continue with Uhaul every time because I can count on them for consistency.
I had a reservation with UHaul yesterday and it ended very badly. We went through a 3rd party renter, University Self Storage. When I went to pick up the truck, the front desk person informed us to leave the truck parked outside of the gate since it would be after office hours. I pull up to return the truck at 8:00pm and there are already two other UHauls parked outside of the gate, which left us nowhere to park ours. There was a person exiting the storage facility so we were able to pull the truck inside to safely return it. However, since we were never given a gate code and were left with no other options for parking, the driver (Daniel) ended up getting stuck inside the storage facility. At this time, I called UHaul for customer service. Since this is a third party dealer, they had no access to a gate code to let him out. The customer service rep tried to call the area president, as well as the area manager, both of which did not answer the phone. We also tried to call the University Self Storage office, but again there was no answer and we left a voicemail (we still have yet to hear back from them). This third party does not list an after hours number, or emergency number. Unfortunately there was nothing else the Uhaul rep could do for us. The driver was stuck inside the facility for over half an hour, in 100 degree heat with no help from anyone. Luckily the driver was not exiting in a vehicle and was in good enough physical shape to climb the 12' gate. This is absolutely unacceptable for a renter to deal with and we should not have resorted to jumping the gate in the first place. I understand that this was not a corporate UHaul location and resources were limited, but there should be some kind of emergency line or protocol in place for these types of situations. We have tried to contact the 3rd party dealer with no success. A gate code should have been provided in case of an emergency. I will not be renting from a 3rd party dealer going forward. I look forward to seeing how UHaul will be handling this problem.
Van smelled like fast food, it was good for what we needed.
The man who operates this location was extremely rude and upon return of the truck he said he would be with us in a moment & then proceeded to ignore us even after he was done helping another customer. Furthermore, there is no indication of where one should park which is majorly inconvenient. And I called in a panic because we were hit by a dust storm and I couldn't return the truck when originally intended but he never got back to me — Luckily your national customer service line is super helpful!
Great location and price! We enjoyed the friendly and helpful customer service, too. Overall, a very good experience.
The person who I met with was profesional, but not friendly. While the truck was 'clean', it still seemed like it could use a wash with soap and a brush, not just water. The truck ran and drove great. However, the tier pressure was way off from one tire to another (front right vs front left).
Place is Very run down.
The picking of time frame to use the equipment was unclear to me. I choose 6 hours, but it was never clear to me if the price will increase (and how much) if I've chosen more than that to move my stuff (the website is pretty clear in the, say 19,90 rate plus 0.75 for mile, but is unclear on the time frame just mentioned). I asked the office manager if it was possible to extend that time frame a bit more cause I have realized it will take me more that previously estimated, and he told me that was absolutely imposible, without even presenting me any more options. Otherwise the cars are very useful and easy to operate.
Location was a little sketchy but pretty easy process reserved online picked up in no time returned vehicle immediately received a confirmation of returned vehicle smooth process
Customer service lacking. Personnel was very unhelpful. Hated self check in as I ran into too many issues.
I was assessed a $20 after hours service fee even though I returned the vehicle 3 hours before the contract said it was due. I drove it 5 miles less than I estimated. I put 3 extra gallons of fuel in the vehicle even though I only drove it 10 miles. At the time I was checking the vehicle out, I was asked to wear a mask, but the woman behind the counter did not wear a mask. When I attempted to return the vehicle, there was a sign on the office door stating that the manager was not in the office (yet was on property) and that we were to leave the keys in the dropbox… so I did. If possible, choose a different location.
Person behind the desk in a tiny both was not wearing a mask at the height of the pandemic so far -- incredible
Nice guy, it was hot outside and he let us stand inside until our ride came after dropping off the truck.
the physical location is small, old, with pot marks in main entry
Lower prices.
The manager is rude, unprofessional, no greeting, no guide, no nothing, only answer you “yes†or “noâ€. Lol. I will go other branch for trucks since he seems like TOO busy to talk to customer
Employee was a dick
Lady at the front desk seemed to have a lot going on. While she was friendly, it seemed very disorganized and was hard to get information as she was trying to deal with several people, in whatever random order she chose. For that reason, I'll be going to a different location.
Customer Service was poor-not friendly, didn't smile-just drab like the entire place!
Vehicle dirty, great on gas though
Better customer servicr, he was rude and took 30 min to process us.
Poor customer service, not friendly, not kind, speaks scripted, facial expression says "I despise you". He made me feel VERY uncomfortable. I'm going to give him what his facial expressions said which is for someone that looks like me to NEVER COME BACK.... Fyi I am considered a minority.
Rented in Gilbert, AZ . Resv# 90365073 on Wednesday May 6th from The UHaul place at 1230 N Gilbert Rd. Gilbert, AZ. Since that's near where I live. Went there on Friday at 4:30 to pick up the trailer. After waiting 27 minutes for my turn, they told me that 2 hours earlier, my reservation was cancelled by scheduling and they did not call me, email me or anything, they just let me get my helping crew set up only to find out we had our reservation cancelled and had no trailer to load. HOW CAN YOU DO THAT??! Because you canceled my reservation at the last minute, I lost my helping crew and had to shovel 6 tons of rocks by myself! I am SO AANGRY AND DISAPPOINTED IN UHAUL AND THEIR CUSTOMER SERVICE that it will be a LONG time before I use the or recommend them to anyone! They found me a trailer two towns over, and didn't bother having it brought to the place that I rented it from so I had an extra hour of driving added to the beginning and the end of my project. Nothing more enjoyable than shoveling 6 ton of rocks then have to drive an extra hour BECAUSE OF YOUR MISTAKE!!! HONOR YOUR RESERVATIONS AND CONTRACTS! You expect us to.
Excellent service. Great equipment. Overall good experience. love the internet check in process!
I think the location does look a little sketchy to be quite honest. There was no one in the office when we arrived but eventually found the property manager. The truck was cleaned out and everything was correct when filling out paperwork. It is great location and a good price for those in that area.
I had first attempted to rent after hours online. But I want able to, because my selfie didn't look enough like my dl photo. I had taken a cab to uhaul location & had to take another can home since it wouldn't allow me to rent the van. Then I had to take yet another can in the morning to uhaul when live people are available. It went fine after I started dealing with live prop instead of online algorithms. However I spent more on taxis to uhaul then the actual rental. I have been out of work for over a month & this more than doubled the projected dollar amount. Because of this I will probably go to a different company next time I need a van or truck
It was a great experience all around. The clerk was friendly and quick to get us on our way.
Everything was great as usual; however, the attendant forgot to give me a gate code with instructions on how to return the truck. Fortunately, while I was waiting outside the gate, another customer was returning his u-haul rental and shared the gate code with me. While I was waiting, I called the office and left a voicemail explaining my situation and provided my callback number. I never received a return call...I know it was after hours and a callback could not be made unless someone checked voicemail messages; however, I thought someone would call the next day just to at least check if everything was ok. Finally, as I used the mobile return services, I thought perhaps the gate code would be shared at that time, but it wasn't. There seems to be a hole in the process because it does not include the opportunity to care for customers who must return a vehicle to a location with a gated premises...therefore, a total mobile application would not work unless an attendant is involved to share the gate code.
very easy and good experience!
The rate upon check out was not what I was under the impression it was supposed to be so very frustrated and disappointed in that
The rate I am being charged is not what my understanding was so very disappointed in that
These guys are great! Feels like family as often as I use this business. Grateful for their kindness and patience!
The office staff were extremely helpful & friendly!! Great customer service
The office staff is friendly & efficient. My only complaint was that due to the arrival of a family member my check-out was interrupted. Not only did their daughter insist upon going behind the counter, stopping her mother & showing her images on her cell phone. I'm not against family, but ended up delaying my check-out because her mother/office staff hit the wrong button, and had to redo my transaction. This wasn't an emergency phone call since seeing a grandchildren eat tuna isn't life or death. I would strongly suggest reminding family that during work hours unless it's an emergency for them to wait outside of the office-so that the office staff can complete their jobs efficiently and with the service they pride themselves in offering to each customer.
It was great. The gentleman at this location was helpful. The self help check out on the phone worked well. I will rent from there again. Easy drop off too.
Jim was good about keeping in contact with me so he would be available to hook-up the trailer to the truck. He was friendly too. According to Mr. Turner, he was supposed to add some type of blocks to the trailer so the front of my Audi wasn't caught on the trailer! And one of the tire straps came off in transport!!! Overall, I would recommend this site. The truck and trailer were very clean and the hours of operation worked with our schedule.
Customer service was awesome quick process
Better service
Lisa was awesome truck was helpful
Lisa was awesome. The truck was great
Really helpful!
Everything was pretty average.
Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.
Fine
Staff was very friendly and efficient during our check in process and truck rental process.
The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn’t. Maybe add some light too.
The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.
I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.
Good service so far! No complaints. We shall give it time.
There could possibly be a bit more lighting inside the unit
Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.
Quick and easy
Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.
I was unable to get the website to work and therefore never rented a storage unit.
Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.
It was okay.
Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.
Good experience! Very knowledgeable staff! Definitely recommend
Great experience
Flawless Sevice when you deal with the people. Online ordering needs repair work.
Tried ordering online several times but would get ‘error, please go to dashboard to complete.’ I did several times but it would never complete. Then i get several charges of $6.95 on my credit card.
I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.
Very clean and nice facility. Staff was excellent and helpful
Great service and clean units
Ok
Room is great, but no lighting inside.
After I finished renting online, I got a message saying A lock is inside the room. But it’s not ture. I understand that I need to use my own lock, but please don’t send the message to mislead people.
Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.
Wish I had known about this place 3 years ago.
Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!
Service was good.
Office wreaked of cigarette smoke, other than that everything was fine.
Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.
Very easy reservation process and awesome communication skills as well.
Great location, and helpful staff.
Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.
The staff was very kind!!
When you see people living in the storage units, had to walk by a guy naked changing, it’s an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.
I lost my stuffs.
We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.
Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.
Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.
THANK YOU !
The people hanging out in the back units don’t help the image of the business.
Everything was good
I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.
This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit
Clean unit and easy to get to. Great location from my home.
property appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.
Good
The entire process was OK. I have no negative or positive comments.
Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.
Very welcoming place, friendly staff.
Good value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit
I was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.
The staff was friendly and courteous. Got me through the process quickly.
The man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.
This location was not as nice as expected from the website. But it was close and convenient for our move.
never used self storage before, I feel secure about leaving my stuff there for 2 months
Proprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.
Very nice, helpful service Thank you!
