Customer Reviews for University Drive Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of University Drive Self Storage
Ethan W. on
Be less weird, more friendly
James O. on
Staff was very efficient and helpful
Craig G. on
Great experience
REGGIE D. on
Things were fine. In and out pretty promptly, equipment was great, paperless process.
Carmelo N. on
The front desk person very not polite. Rude..I will.never a truck there again in my live...
James D. on
Jim is horrible his customer service is horrible! He's a dick plain and simple! A couple left right before me I would have too had I not made reservation.
Edmund D. on
Everything was pretty average.
Anne T. on
I am giving a 3 star only because they charged us a $25 cleanup fee. We drove it to my 87 year old dads how 4 miles away, loaded it up half way with his furniture, took it to his nursing home to unload, and returned it. Don’t know what the fee was for. I probably won’t rent with the auto online pickup next time because I don’t get to participate in the return inspection with that. They can just charge what they want. Maybe it needed a sweep in the cargo area? It was a nice clear day and the path was on sidewalk or parking lot
Taylor G. on
The lady was super rude to me when I went to pick up the truck. She did not want to help me and she made it very clear. The truck was dirty and smelled like cigarettes. I put gas in it before I took it back and she still charged me 11 dollars. I only drove 5 miles. Very unhappy. I will not be using uhaul again.
terryAnn B. on
Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.
Brian E. on
When I asked about getting charged for cleaning, the lady working there got very defensive and was arguing with me when i just asked about a $25 cleaning fee when I just had it for 4 hours and just had boxes in there and some how got it dirty enough to get charged $25. Next time I'm going to go with home depot trucks. Fuck U-Haul
Salem A. on
Rey expensive
Cynthia M. on
The late night fee was hidden. Completely dissatisfied.
Byal T. on
You rent the Uhaul thinking you're going to spend 40$ then you look back and somehow you've spent $150. Just feel cheated after all moved and completed. Going to use a different service next time.
Amanda C. on
Rented van for my daughter’s college move in. She says the pick up and drop off was a breeze.
Kimberly F. on
Awesome! I’ll come back for any future needs. Professional and courteous. Close to ASU Tempe, so it was perfect for move-in.
Marnie B. on
Fine
Gary A. on
Quick and painless - would use them again.
Katie H. on
The online website was poorly designed and took ages to load. The results for nearby locations wasn't great either. I wanted to pickup at a different location and I wasn't able to see the additional locations while hitting the "more" button on the results page. I finally figured out it was because that location didn't have the equipment I selected in the time I wanted, but this wasn't clear at all and it should have been a lot easier to look at all the results.
Victor W. on
Staff was very friendly and efficient during our check in process and truck rental process.
Victor W. on
Very good experience.
Kylie K. on
The website/online check-in process was TERRIBLE y’all gotta hire a better product development team.
Madeline S. on
The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn’t. Maybe add some light too.
Michael B. on
Well first off you can provide customers with safe vehicles so they don't have a blow out in the middle of the arizona desert, where they will need to wait 7 hours for roadside assistance to repair the truck. The tire's tread was completley unsafe for road use as verified by the roadside tech. On top that a rogue piece of metal attached to the exhaust was loose that rub the tire initiating the blowout. Myself and my passengers nearly died due to Uhaul's negligence. I have already consulted an attorney and will be strongly considering legal action.
Kourtney F. on
The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.
Meredith B. on
I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.
Kenneth F. on
Good service so far! No complaints. We shall give it time.
Saif J. on
There could possibly be a bit more lighting inside the unit
Joseph H. on
Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.
Malachi W. on
Quick and easy
jonborah b. on
Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.
Isabel R. on
I was unable to get the website to work and therefore never rented a storage unit.
Brittany K. on
Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.
Natalie C. on
It was okay.
Csaba J. on
Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.
ANDRE E. on
Good experience! Very knowledgeable staff! Definitely recommend
DEION G. on
Great experience
DEION G. on
Flawless Sevice when you deal with the people. Online ordering needs repair work.
DEION G. on
Tried ordering online several times but would get ‘error, please go to dashboard to complete.’ I did several times but it would never complete. Then i get several charges of $6.95 on my credit card.
Zaynab a. on
I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.
Jill M. on
Very clean and nice facility. Staff was excellent and helpful
Mark B. on
Great service and clean units
Pin Jie T. on
Ok
Rachel D. on
Room is great, but no lighting inside.
Qingyun C. on
After I finished renting online, I got a message saying A lock is inside the room. But it’s not ture. I understand that I need to use my own lock, but please don’t send the message to mislead people.
Wen Z. on
Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.
Tirzah N. on
Wish I had known about this place 3 years ago.
Shona N. on
Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!
Christopher R. on
Service was good.
Chemyla H. on
Office wreaked of cigarette smoke, other than that everything was fine.
Lauren M. on
Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.
Elizabeth H. on
Very easy reservation process and awesome communication skills as well.
Wenbo C. on
Great location, and helpful staff.
Robin V. on
Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.
Jose A. on
The staff was very kind!!
bradly lee g. on
When you see people living in the storage units, had to walk by a guy naked changing, it’s an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.
Fanghao L. on
I lost my stuffs.
Andrea F. on
We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.
Monserrate V. on
Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.
JOHN D. on
Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.
Tama H. on
THANK YOU !
Michael B. on
The people hanging out in the back units don’t help the image of the business.
Loren F. on
Everything was good
Maya G. on
I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.
Latasha T. on
This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit
Lucy G. on
Clean unit and easy to get to. Great location from my home.
Michael S. on
property appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.
Lacie M. on
Good
KENNETH O. on
The entire process was OK. I have no negative or positive comments.
JOHN S. on
Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.
AISHA M. on
Very welcoming place, friendly staff.
THEODORE B. on
Good value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit
PATRICK B. on
I was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.
CHARLES M. on
The staff was friendly and courteous. Got me through the process quickly.
KAELYN S. on
The man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.
MARLEN S. on
This location was not as nice as expected from the website. But it was close and convenient for our move.
LAURA P. on
never used self storage before, I feel secure about leaving my stuff there for 2 months
MARC M. on
Proprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.
CYNTHIA F. on
Very nice, helpful service Thank you!