Customer Reviews for University Drive Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

No signal to verify return, sketchy

Rating:

3.0

The reception guy is very rude and unpleasant.

Rating:

1.0

Staff not very helpful or friendly. I had to unhitch trailer myself. Location is very dirty, with homeless people living in storage units. Kind of scary, shady, and was not sure if everything with the return would go alright. Would not recommend and would ask Uhaul to investigate revoking their license to this place.

Rating:

3.0

just lots of undesirables just hanging out seemed like. making property more of a mess and appear sketchy. The service provided was pretty alright though. He was both professional and courteous; helpful and efficient. Only one characteristic noticed; appeared to expressing a tremendous amount of stress, he looked exhausted.

Rating:

4.0

We will be using this location again in few weeks when my son moves into his new apartment

Rating:

4.0

Great Experience. I rented the truck to move my son from one apartment to another in Tempe. The truck was in good condition and pick up and drop off were seamless. I had experienced delays in the move and called the manager to figure out what I needed to do for after hours drop off. He explained the process to me and it was seamless.

Rating:

1.0

nothing nice and no empathy

Rating:

3.0

I think the customer service could've been a little bit better the trucks were very clean the place was kind of scary and the person that was there was not very and personable other than that OK

Rating:

2.0

Don't rent vehicles from your "24/7" location if they really aren't open past 9PM. We were not only not provided a gate code to actually return the truck back onto the lot, but there were so many hoops to jump through both renting the truck and returning it that it's laughable. Additionally, we were prevented from lodging a complaint after the fact because the email that was used and associated with renting the truck was "invalid".

Rating:

5.0

Main concern was the website. As I was picking it up the website crashed multiple times and ate up 39 minutes of my usage time. I was very frustrated and confused at all the hidden fees, doubling what I expected to pay. Would never recommend uhaul

Rating:

1.0

You guys gave a vehicle with full of roaches and I turned out to be a nightmare for me and it delayed my time in returning the vehicle which again led to additional charges

Rating:

1.0

When getting a trailer, it would be nice to be able to pick it up where you ordered it intead of having to drivr into a different yown. In this case I had to drive from the middle of Mesa to the middle of Tempe to pick it up which was not very convenient. The same with the returen. I waisted 100 miles for pick up and return.

Rating:

4.0

Updating the latches on the units. They are insanely easy to just take off. Fresh paint would make it all look better.

Rating:

2.0

I was moved two times from the original booked location. I called asking for consideration and a closer pickup location. Was told the ware no 5x8 units closer. That's amazing as there are at least a dozen Uhaul sites closer. I had reserved about 2 weeks in advance.

Rating:

5.0

Good service

Rating:

2.0

Extremely narrow driveway and trucks are parked right in front of the gate. Laid out horribly.

Rating:

1.0

The parking lot is very tight with barely any room to maneuver. There's a huge pothole right outside the exit gate. The man at the desk was really rude for what seemed like a simple transaction.

Rating:

1.0

I arrived at the truck location 15 minutes before the pickup time (630pm). The truck was parked outside the gate and I proceeded to use the Uhaul app to start the "DriveShare" process. The app and the Uhaul website could not find my reservation and would not let me go through the process of getting the code to get the key. I called the 800 number for Uhaul and the first person I talked to had to recreate the order and send a email, then transfered me to the DriveShare deparment where I was put on hold for over an hour. Once I was connected to someone, they were unable to help get a code for the key box. I was on the phone for an hour and a half and got cutoff, or hung up on, three times. By this time it was dark and my wife and I were stranded in a bad neighborhood at the truck without a 4 digit code to get the key. I tried the process through the Uhaul app and webpage many times without success because it needed a Tax ID number, inwhich, I wasn't given and the customer service person had no clue how to fix it. This was very upsetting and very unprofessional on Uhaul's end. Fortunately I was able to figure out, by guessing, to put 4 zeros in the Tax ID field to make the app goto the next screen and finish the process of getting the key code. I plan to proceed further action due to this.

Rating:

1.0

I've never been more insulted in my entire life than how the employee treated my family and I during our move. The guy working started off by giving us an extremely rude attitude because we literally entered the building. He made it clear that he did not want us in there and I have a feeling it was because my father is transgendered because the employee stared at his drivers license for a solid 2 minutes as if he was not going to accept it. He would constantly cut us off mid sentence. When asking for a 3rd party contact he literally did not let me try and say “my sister”. He cut me off at “my” and said “I TOLD YOU A 3RD PARTY! NOT YOURSELF!”. We called later to ask how full the gas needs to be and he literally hung up on me. I was honestly worried that he was going to try and charge us for some damage that we did not do because that's what many google reviews say he does. This man's (child's) behavior is honestly inexcusable for someone who is supposed to be helping people during some of the most stressful times like moving.

Rating:

3.0

Parking spaces were very tight

Rating:

1.0

I specifically did not book this location because I knew they closed early and I would have to return the truck after hours. This location is NOT SAFE, especially after dark for a single woman. The van I requested wasn't available so I had to take a larger, more expensive truck or risk missing out on my timeframe to move a piece of furniture i had purchased. The truck smelled like cigarettes and gave me a headache. When I returned the truck the online portion for afterhours returns took me 45 minutes because there is no wifi or cell signal in that storage facility. I kept trying to fill out each portion but it kept buffering and would come back empty or give me an error multiple times per page. with wifi it would have worked wonderfully and taken me 5 min. It was dark and I was alone and I couldn't leave to find signal because it requires pictures for every step. I felt very unsafe and don't appreciate being put in this situation and charged extra for it. I understand that I booked last minute but that was unavoidable on my part and the van was shown as available when I booked it. If I hadn't have looked at my confirmation I would have gone to the wrong UHAUL location in the first place because I booked a van at the one on McClintock since they stayed open until 7.

Rating:

1.0

Terrible desk service very rude and unhelpful

Rating:

2.0

Poor customer service.

Rating:

5.0

Staff at this location was very friendly and professional, everything went as smoothly as possible from start to finish. Thank U-Hual and University Drive Self Storage!

Rating:

4.0

Your call center needs to be much more informed when asking questions

Rating:

2.0

No place to park the truck without blocking storage unit entrances. No security. Very tight entry to property the 20 footer barely room to turn in. No staff, though a drop box was provided.

Rating:

1.0

Never will I rent from this Company

Rating:

5.0

Great job. Thanks

Rating:

3.0

The check on didn't go well.

Rating:

5.0

Great easy and quick in & out dropping off & picking up!

Rating:

5.0

Everything worked as expected, except your android mobile app. The pickup process was slow due to slow photo upload, and drop-off experience was awful because the photos failed to upload everytime! I had to access your website on my mobile instead and complete the photo upload there, but it was after I wasted a lot of my time trying to make the app work. I would think again before opting for mobile pick-up next time.

Rating:

2.0

I was given the truck with a tank 3/4 full of gas. This is pretty inconvenient for having to fill back up to exactly 3/4 of a tank. It is much easier to just fill back up to a full tank. If the location cares about customer service, they would just fill tanks up to full for a better customer experience. Such a little thing that could have been done, it is bizarre that it wasn't.

Rating:

1.0

The app was incredibly slow when picking up the vehicle and then would not work when I dropped off. Was on hold for OVER AN HOUR with Customer Service and missed my flight home because of it. The location was also a very sketchy storage facility that rents to homeless people. Felt very unsafe

Rating:

3.0

Plus they charge me fees for everything (be aware of hidden fees)

Rating:

3.0

Pretty run down

Rating:

5.0

Fast and easy process. Agent on site was friendly and very helpful

Rating:

1.0

The gentlemen behind the counter, Jeff I assume at least that's what the cards say was an absolute joke and a complete asshole during the entire checking in and explanation process

Rating:

5.0

Nothing everything was awesome, the representative was very knowledgeable friendly and very personable and treated me like family that's what I love

Rating:

1.0

Guy working there is very rude.

Rating:

5.0

Awesome experience. Will rent again when I need to and recommend as needed.

Rating:

5.0

Very good experience!

Rating:

2.0

Jim was not friendly at all. He did his job but was not welcoming.

Rating:

4.0

Cell phone pick up is easy, but long. Not sure, but possibly quicker just doing the truck pickup process with a person.

Rating:

5.0

Perfect

Rating:

5.0

Van was ready early with right equipment. This place rocks due to the manager. Thank you

Rating:

5.0

We have used this location multiple times and always been satisfied

Rating:

5.0

The man at the counter was very nice, efficient and knowledgeable.

Rating:

3.0

I was charged an outrageous amount for a gas refill, when I filled the tank up to the pre-fill amount. I have photos that prove as such-- the manager of this location is clearly underpaid and overworked. Please refund me the full amount of these egregious charges immediately.

Rating:

5.0

Attendant was courteous and flexible!!

Rating:

5.0

little to no suspension on the U-Haul.. very very bumpy on a slightly bad road

Rating:

5.0

I had an excellent experience for the year that I rented a storage space. I have also rented a U-haul truck out of the office several times. The unit was clean and easy to drive up to. I have gone at off hours and that was very easy as well. The staff was helpful and always professional. I will always use this company for renting trucks and storage

Rating:

5.0

I'm not very pleased at all.

Rating:

3.0

Everything was pretty average.

Rating:

4.0

Although, not by any fault of theirs, I did not utilize the storage facility, the staff there was extremely helpful in facilitating my needs. One employee especially, Lisa was incredibly outstanding.

Rating:

4.0

Fine

Rating:

4.0

Staff was very friendly and efficient during our check in process and truck rental process.

Rating:

4.0

The storage room looked small at first look but actually is pretty spacious and it was clean. I got a text saying there would be a lock in my room however and there wasn’t. Maybe add some light too.

Rating:

4.0

The facility was clean. The person working the counter was pleasant, considering the long line of people and tasks stacking up. It did take a REALLY long time. However, it wasn't her fault.

Rating:

3.0

I was misled and sent a message saying there would be a lock inside the unit which was not the case. other than that overall a good experience.

Rating:

5.0

Good service so far! No complaints. We shall give it time.

Rating:

4.0

There could possibly be a bit more lighting inside the unit

Rating:

5.0

Facility was clean, storage unit was well kept and clean when I arrived. Access to storage room was easy.

Rating:

3.0

Quick and easy

Rating:

2.0

Couldn’t drop my stuff off into the unit because the lock was never taken off when I care back after 6.

Rating:

1.0

I was unable to get the website to work and therefore never rented a storage unit.

Rating:

3.0

Can’t access my storage unit at night because my gate doesn’t work but other than that no complaints.

Rating:

3.0

It was okay.

Rating:

4.0

Nice space. Clean stirdy floor and does not get too hot in the summer. Could be more space to move with the car. We also saw some nice running around on the frame of the roofing. Good price.

Rating:

5.0

Good experience! Very knowledgeable staff! Definitely recommend

Rating:

5.0

Great experience

Rating:

5.0

Flawless Sevice when you deal with the people. Online ordering needs repair work.

Rating:

5.0

Tried ordering online several times but would get ‘error, please go to dashboard to complete.’ I did several times but it would never complete. Then i get several charges of $6.95 on my credit card.

Rating:

3.0

I did not move in or use the facility in any way, therefore I can not honestly speak to services. I assume that they are ok. It was very easy to reserve.

Rating:

5.0

Very clean and nice facility. Staff was excellent and helpful

Rating:

5.0

Great service and clean units

Rating:

4.0

Ok

Rating:

4.0

Room is great, but no lighting inside.

Rating:

3.0

After I finished renting online, I got a message saying A lock is inside the room. But it’s not ture. I understand that I need to use my own lock, but please don’t send the message to mislead people.

Rating:

5.0

Easy to access and convenient. However, It is necessary to add a light in the storage. Too dark to see.

Rating:

5.0

Wish I had known about this place 3 years ago.

Rating:

1.0

Condition on location horrible. Told it was in door on phone by reservationist. Not at all. Basically a garage. Not swap cooled! Dirty, not friendly or helpful staff. I cancelled immeditaely!!!

Rating:

3.0

Service was good.

Rating:

3.0

Office wreaked of cigarette smoke, other than that everything was fine.

Rating:

5.0

Check in for my storage unit was extremely smooth and efficient. No complaints. Storage unit was as described and easy access.

Rating:

4.0

Very easy reservation process and awesome communication skills as well.

Rating:

5.0

Great location, and helpful staff.

Rating:

4.0

Didn't utilize. I have no rating at this moment although, after extensive research, I do believe I will go with this service.

Rating:

5.0

The staff was very kind!!

Rating:

1.0

When you see people living in the storage units, had to walk by a guy naked changing, it’s an issue. My fiancé no longer felt safe going there. Management was not friendly or helpful.

Rating:

1.0

I lost my stuffs.

Rating:

5.0

We did not utilize this storage but only because we found one closer in Mesa. We were happy with our service until then.

Rating:

3.0

Customer service can be greatly improved. When I closed my storage 4 days after I paid for the next month, they did not give me a refund even though I didn't use the space.

Rating:

5.0

Quick, easy, secure, and convenient for temporary storage between move-out and move-in at ASU off campus housing. I will definitely use this facility again. The people in the office couldn't be nicer.

Rating:

5.0

THANK YOU !

Rating:

4.0

The people hanging out in the back units don’t help the image of the business.

Rating:

5.0

Everything was good

Rating:

2.0

I witnessed staff being rude and condescending to other patrons on multiple occasions and felt disrespected on account of simply being a young college student.

Rating:

3.0

This is good for short term storage but I wouldn't recommend anything over a month. They are not climate controlled and we had to sweep it out before we put our stuff in there. There was no light unit

Rating:

4.0

Clean unit and easy to get to. Great location from my home.

Rating:

2.0

property appeared dirty and not well maintained, staff not very friendly nor oriented to customer service.

Rating:

3.0

Good

Rating:

3.0

The entire process was OK. I have no negative or positive comments.

Rating:

5.0

Facility manager a big help to me after Early Cardinal moving helpers never showed up to unload my U-Haul truck.

Rating:

4.0

Very welcoming place, friendly staff.

Rating:

4.0

Good value for the money. Pluses: secure convenient location and hours fairly clean inexpensive Minuses: floor is dusty there is a light in the hall but not in the unit

Rating:

5.0

I was extremely pleased with the customer service and the storage facility saving a unit that would work for me. No issues accessing the unit after hours and the place is extremely clean.

Rating:

5.0

The staff was friendly and courteous. Got me through the process quickly.

Rating:

1.0

I reserved the unit online being told that o would receive the first month free only to find this facility does not honor that promotion.

Rating:

3.0

Was very satisfied. Clean grounds. Helpful staff.

Rating:

2.0

Average customer service

Rating:

5.0

The man who works in the office was fantastic - Charlie, I believe. Unit was clean and easy to load/unload. Very satisfied.

Rating:

5.0

The space was clean and free of any visible bugs, leaks, or other issues. The staff was polite. No complaints at all.

Rating:

3.0

This location was not as nice as expected from the website. But it was close and convenient for our move.

Rating:

3.0

the gentleman there has provided me good service. The woman who answered when I called to confirm my cancelation was unbelievably rude.

Rating:

3.0

never used self storage before, I feel secure about leaving my stuff there for 2 months

Rating:

3.0

Very nice people occupying the office and very helpful

Rating:

4.0

Good service overall.

Rating:

4.0

Overall, I received a great experience through University Drive Self Storage.

Rating:

3.0

Storage units could be a little bit more secure. The latch mechanism seems a little bit flimsy. The staff seemed friendly and the place seems relatively secure all around though.

Rating:

5.0

Great location! Great price!

Rating:

5.0

it is really good

Rating:

4.0

Customer service was excellent and the unit was accessible. My one complaint is that I was not sent any instructions when I rented the unit and had to call the facility to ask how to check/move in.

Rating:

3.0

Accommodating to all my needs and answered all my questions.

Rating:

4.0

They were very helpful and explained everything thoroughly.

Rating:

4.0

good

Rating:

1.0

I went with another facility because when I called with a few questions it was clear that the man I spoke to had no time for me!

Rating:

4.0

After re-evaluating the space we needed, we decided to get a bigger unit and cancel this reservation. Was able to call facility and cancel on the spot. Friendly receptionist

Rating:

3.0

Fit my needs and was as advertised. Nothing in particular in terms of positive or negative.

Rating:

3.0

We accidentally reserved two units. We did not use the second one

Rating:

3.0

We were able to move in earlier than expected. It was fast and easy.

Rating:

5.0

Great experience, very helpful and knowledgeable site manager. Reasonable prices, pickup truck did job, ran well. Would recommend to others. Good location for ASU students, reasonable prices.

Rating:

2.0

old storage unit. no visible security cameras. homeless people in the area.

Rating:

5.0

The man at the desk was extremely helpful and nice. The storage unit was clean and easy to get to.

Rating:

3.0

the facility is good and serves my need. i am satisfied.

Rating:

4.0

They accommodated my son being late picking up the truck a promptly e mailed me an invoice with a small refund.

Rating:

3.0

Decided did not need storage unit - wanted small one with climate control

Rating:

4.0

Friendly and helpful staff.

Rating:

3.0

The staff was very helpful, the locker was clean. The facility is a bit old and a little shop worn, but perfectly fine for the needs we have.

Rating:

5.0

Staff was very friendly and helpful. Facility was clean and well lit. Very happy with everything.

Rating:

4.0

Friendly, quick, and helpful.

Rating:

5.0

clean, good customer service.

Rating:

4.0

The attendant was very nice and knew what was needed for move in paperwork.

Rating:

4.0

Easy access, no confusing.

Rating:

3.0

Nice staff and very confusing layout

Rating:

5.0

Second time I`ve used this place for my moving needs. Excellent customer service, always reliable, and everything is always smooth! I will always recommend this place! Thanks

Rating:

3.0

The front desk staff were not very friendly. The facility was sufficient and well maintained for storage.

Rating:

5.0

Super accommodating and helpful. Made sure I got all the refunds I was supposed to get, even going above and beyond to call me after I had left to double check everything. Awesome!

Rating:

5.0

I would recommend this storage facility. It is across from the ASU campus and was very convenient to leave the U-haul at the storage site when finished unloading.

Rating:

5.0

Everything went as planned!

Rating:

4.0

I like the storage facility. I don`t like the reservation service

Rating:

4.0

Proprietor was very friendly and courteous.There was a small wait due traffic and he handled it with professionalism. No u haul employee discount however due to an independant.