Customer Reviews for University Movers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of University Movers

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Bryan B. on

Rating:

Customer did not leave a comment.

Zachary V. on

Rating:

The gentleman working was very friendly and looked out for my best interest. He seemed a little standoffish at first but quickly warmed up.

Marie-Mitsou A. on

Rating:

The online booking system does not have information that is necessary to properly rent a U-Haul. Improvements on information on late fees and the fact that insurance is required on vehicles should be included.

Thomas D. on

Rating:

University Movers on 17th St was exceptional in providing us with a truck ready for our travels. Jason B did a great job in changing our location pickup, snd providing a Uhaul truck in response to poor service and reliability at Soutside Uhaul rental on South Walnut in Bloomington IN. Despite scheduling a Uhaul truck two weeks in advance at Southside Uhaul Rental with CR, they did not have the truck we scheduled at the time of Pickup, and did not seem to care about the lousy customer service they were providing. Do not go to Southside, book through Jason B at University Uhaul Rental on 17th for best service.

Charles T. on

Rating:

Customer did not leave a comment.

LeighAnn H. on

Rating:

Customer did not leave a comment.

shane s. on

Rating:

Wayne was very helpful and polite and got us going with no issues. I’ll definitely use them again if the need arises.

Steve F. on

Rating:

Very courteous service very efficient and professionally ran operation would definitely use them again

Christian A. on

Rating:

Very friendly management. Extremely easy process.

JOHN C. on

Rating:

Customer did not leave a comment.

Gary E. on

Rating:

Obtaining truck went very smoothly--very accommodating service!

Sandra R. on

Rating:

we arrived close to closing time. staff was very friendly helpful and nice even though we kept them after hours.

Rene L. on

Rating:

Good inventory of vehicles/trailers. Seemed to have trouble with dependable employees, but I think almost every place is like that now. The manager apologized about the lack of help. Good overall. I confirmed a few days before pick up. They had my trailer for me and I got helped right away so I was happy.

Kevin B. on

Rating:

This location failed to provide the trailer that was reserved ahead of time which caused me to have to pick a trailer up in a different location and put me way behind with my travel schedule, but Wayne at University Movers stepped up and made things right in the end. Kudos to Wayne.

SOUD A. on

Rating:

Customer did not leave a comment.

Hannah T. on

Rating:

I can't remember the man's name, but he was kind and helpful and answered my questions without scorn.

Jason K. on

Rating:

First, it is advertised online and on every vehicle about the 24/7 pick-up... I arrived six minutes before the store opened. I witnessed the employee arguing with a customer. Then he snapped at me. He said that two employees had called in and he was by himself. Eventually, he was somewhat nice and gave me my vehicle, but this store obviously does not do the 24/7 pick-up as advertised. Then when I dropped the truck off, a female employee was on a personal call where she was having a disagreement. Never one time did she acknowledge that I walked in the store. She totally ignored me. About five minutes later another employee walked in and I told him I was returning the truck and he told me that all I had to do was leave the key. The female employee could have paused her fight long enough to let me know that... I will NEVER be back to this store.

Steve A. on

Rating:

This location is excellent!

David F. on

Rating:

Very friendly service, van was sparkling clean. It was a pleasure doing business with them!

karen a. on

Rating:

Customer did not leave a comment.

Patrick F. on

Rating:

Rudest staff possible. Clearly not trained or shown how to do their jobs. The staff were rude and being mean throughout the time

Gokcen B. on

Rating:

Wayne was very helpful. Thank you.

Zachariah F. on

Rating:

Not a lot. Since university movers moved to a location with a much bigger lot, you can tell a lot of stress has been relieved from them. The already friendly and helpful staff have been able to up their game.

Jeffrey H. on

Rating:

Excellent help when returning the trailer!

Andrew S. on

Rating:

University Movers have always been helpful every time I've used them

Beth R. on

Rating:

Customer did not leave a comment.

Da Y. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

I was very pleased with the fact that we could return this to Bloomington. When I reserved the truck, I selected Martinsville since it was $130 cheaper, but it was a great surprise to find that I could return to Bloomington for the same cost!

Nicholas M. on

Rating:

When my car broke down, Uhaul roadside assistance towed my trailer and stored it for free while my car was being repaired. The staff were incredibly helpful and I highly recommend uhaul to anyone who is moving

Matthew F. on

Rating:

Customer did not leave a comment.

Gilbert H. on

Rating:

I dropped off after hours, so it's not able to see the facility. But from what I could see from the outside, it looked well-maintained and clean.