Customer Reviews for Urban Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Urban Storage

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Carlie B. on

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The website malfunctioned, we had to wait almost an hour to actually get a truck, and the truck was dirty.

gary h. on

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Customer did not leave a comment.

Paul D M. on

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The customer service agent who checked me in was fantastic!

MATTHEW M. on

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Great service! Best U-Haul experience I've had thus far

JENNIE W. on

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Super helpful and responsive staff. Easy check-in/drop-off process. Highly recommended!

Benjamin J. on

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Location was 5-star, truck as well. Uhaul website was the issue. Reserved the truck for four hours and when I got there guy told me I had 2 because someone else has a guaranteed time. no other trucks and I would be charged the same. Again, this was Uhaul, not the moving place where I picked it up.

Robert S. on

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The website needs to be updated so that each location has specific features. Based on the website, I thought I would be able to drop the vehicle off that same night. But that was not the case. Not the fault of the location though. The guy who helped me went above and beyond to find a way for me to be able to drop off the vehicle after hours.

Hugh K. on

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great service. no complaints. clean vehicle.

Angie G. on

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More flexibly for drop off times

KATARINA B. on

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Customer did not leave a comment.

Tawny C. on

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Customer did not leave a comment.