Customer Reviews for Urban Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Urban Storage

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glen L. on

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First off the the Urban Storage employee I worked with did a really fantastic job under very difficult circumstances. I can't thank him enough for the things he did do and how he helped me save my move. That said I'm very unsatisfied with U-Haul. It appears that the truck I had reserved for several days was double booked. I specifically needed a truck for 24 hours and needed a later return time. When I spoke to the U-Haul on ploidy during the initial rental this was understood and the reason I picked this specific location was because it accommodated that were other locations did not. When I arrive to pick up the truck I had reserved for 12:15 the truck I was supposed to get had been double-booked and was not returning until 4 p.m. . I had schedule help, access to certain places and due to the difficulty of this particular move I had to be able to take things to up to four locations, all of which required very specific scheduling criteria. Not only was the truck I was supposed to get not there I also paid to get a ride to the location believing I would have a truck to drive back to my house. Not only did I have to pay unexpectedly for another ride home but I also wasted two hours of precious time during this very difficult trying to pick up the truck I had reserved unsuccessfully. The double book rental was supposed to return at 4 p.m. and the customer who had it out did not return it. I waited for another truck that was supposed to be there at 5 it arrived late. I spent another two and a half hours waiting in the office before I finally got the truck I had reserved. So all told on this one day I had to move I spent three and a half hours in an office and received at work almost six hours behind schedule. This sort of thing is unacceptable and I will seriously look at other options before renting from U-Haul again

Lindsy A. on

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Nothing. Excellent! Excellent counter help too!

DENISE M. on

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Terence M. on

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When i showed up there was nobody at the desk and i had to wait like two minutes. Other than that stellar. Five stars.

Savannah G. on

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Benjamin F. on

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Garrett H. on

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PETER G. on

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WANDA P. on

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Daniel P. on

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Ali Q. on

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Fast and easy thanks

VADIM S. on

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Having no key drop box at this location makes it extremely inconvenient.

Danielle L. on

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Unfortunately, I rented a one way uhaul online and when I got into the store I was informed that the uhaul I would be given was a round trip only and that I would have to bring it back to the same location. This caused a major hassle in my move and upset the plans I had made for all people involved. Perhaps more clarification on the online website where I made my reservation would be helpful. Thank you .

David M. on

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Provide parking for rental customers.

Steve J. on

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Jianan Y. on

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Peter F. on

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Truck smelled like weed in the cab. Customer service was elsewhere and front desk was empty for 30 minutes when I went to pick up the truck. When I went to return the truck and asked for an explanation of the charges on the bill, the customer service clerk was visibly annoyed - and could barely look up from shopping on his phone. He looked at me like I was an idiot after saying his bill breakdown didn't make any sense, and told me flatly I forgot to add in the mileage fee (I didn't)... Then once he did the math he realized I was right and he misread a number. Then, I was charged for 4 full days even though I was only allowed to keep the rental equipment for 3.5 days... The return time was was 11am on Saturday, but paid through 6pm on Saturday.

AMBER H. on

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The office personnel were wonderful. They should all get a pay raise and gold stars on their report card. I run 190 unit apartment homes at 4 locations and will be recommending them all to this location. Keep up the good work. -Amber Heim, Portfolio Manager for Indigo Real Estate

CHRISTOPHER S. on

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melinda W. on

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Robert L. on

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Very friendly. Efficient.

Hugh K. on

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Chung N. on

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some previous customers smoked in the van. there were burnt holes on the passenger seat.

Maraya Q. on

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This is not an official U-haul location, which I was completely unaware of when I reserved the van. The website allowed me to reserve dollies and blankets, yet when I arrived the person working said they had none of the supplies and I had to go to another location. I was paying for movers by the hours, and it was ridiculous I wasn’t made aware of this beforehand. Overall between drop off and pickup, it was about an extra hour of my time. Extremely disappointing, and cost me a bit of extra money. It should have been communicated ahead of time. The worker could have at least tried to seem empathetic.

Gary B. on

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Carlie B. on

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The website malfunctioned, we had to wait almost an hour to actually get a truck, and the truck was dirty.

gary H. on

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Customer did not leave a comment.