It's not the location that's the problem. It's the fact that I reserved a truck at Vestavia. I received an email that my reservation was moved to a Shell station in Homewood. I showed up there to find the 15' truck I reserved wasn't there. But I was offered a cargo van...that wouldn't do the job of the truck I reserved. Finally, I was told to go to a body shop 35 minutes away in Trussville. Wow, how convenient. I wasn't given any sort of discount for the incredible inconvenience, but only a few extra free miles...that I didn't need to begin with. Totally horrible customer service the entire way.BRANDON H.
Customer Reviews for USA Auto Collision LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jane W.
Timothy was very nice and polite. He also, was very detailed, knowledgeable and specific of how the operation works with renting from the company..Kambri K.
24/7 was a horrible, time consuming experience. I much prefer dealing with humans!Kris A.
Customer did not leave a comment.Gina D.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Kenneth S.
Only 1 person at location working (prob b/c at 6:30 pm) and they did not know where to tell us to leave key, etc.Sunni S.
Customer did not leave a comment.Fred B.
U-haul corporate changed the pickup location at last minute. Original reservation made at Center Point location. Changed pickup location did not have furniture dolly or furniture pads which made me visit two locations across town to complete my moving needs. Unacceptable! To make matters worse; corporate changed the trailer pick-up location a second time back to Center Point. Upon arrival on day of reservation at 8 am...no trailer available and I was sent across town to 5909 C Service Rd location. Poor, poor, poor customer service!Reid A.
Customer did not leave a comment.David M.
Dropped off at night, called the next day and they said the trailer was checked in. Two weeks later and yesterday it was finally checked in. Poor customer service.jasen S.
Very helpful and friendly staff. This is the first place I will come for future needsDaniel S.