Vendor offered reimbursement for low gas In truck (below 1/8 tank) in violation of U-Haul policy. After spending 45 minutes with U-Haul customer service, issue still not resolved.ERIC W.
Customer Reviews for USave Truck Parts
(U-Haul Neighborhood Dealer)
Albuquerque, NM 87102
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 8:30 am - 3:30 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Personnel were very friendly and helpful. Dropped off equipment and was off to the airport within minutes!John C.
Customer did not leave a comment.Wesley C.
Customer did not leave a comment.Morgan R.
Customer did not leave a comment.William S.
Make sure trucks are clean . This truck was by no means safe to be on the highway! Called and reported steering issues and took to uhaul in lafayette and reported the problem. No one cared. For 2200 dollars I expected a clean safe vehicle to drive.rodger R.
We reserved a dolly and furniture pads, when we went to get the truck they said they were out of both and would credit us. We have yet to be credited . Pretty hard to move without dolly!!!!!Christine M.
Make sure all the equipment that was reserved be available at pick up location the pads I reserved were not all available and the dolly I had to go pick up from different location that was not close to my truck pick up locationAlicia F.
The truck started smoking and we had to exchange trucks. The trailer I requested was not at this location, and it was very inconvenient.Andrew B.
Customer did not leave a comment.Kenneth G.
The location itself was dirty and unorganized. However, the gentleman that helped me was awesome, friendly, and immediately repaired the damaged light that was on the fender prior to me leaving. He even helped hook it up to my truck.Tyrone P.
Location provided great customer service. Immediately began cleaning vehicle for next customer. Assisted with retrieving my personal effects from the vehicle that I had inadvertently left behind.Nancy S.
Extremely Dark location, bushes and shrubs. Not a safe location for an after-hours drop-off by a female! Very tight space, very difficult to maneuver.Ingrid K.
We did after hours drop off, but the location was easy to find and well maintained outside.Susan R.
Customer did not leave a comment.JESSE A A.
Great service by Victor.Alexandria H.
Customer did not leave a comment.AURELIA S.
Customer did not leave a comment.Mark D.
The gentleman that helped me went above and beyond to assist me .. kudos to himManuel H.
This location was pretty sketchy to say the least the trailer right door hinge was broken off still worked fine in thr closing of the door but the guy didnt offer to check the lights after the hook up let alone a walk around, when i asked if we could check the lights his reply was well i already checked them the other day. And the way they have you hook up at this location good luck getting out.Alejandro L.
Customer did not leave a comment.Katie B.
The location was absolutely disgusting and the vehicle had not been disinfected or cleaned.Shelby J.
The truck had a lock on the back when I got home, so I had to return to the location to have it removed. The check engine light was also on, which the location did nothing about. They said they â€œturned the light off,â€ which turned back on halfway through my trip.Shane H.
Customer did not leave a comment.Rodney O.
In spite of local mandates, no one working at this location was wearing a mask or maintaining social distancing.Laura J.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Luis O.
Check tire pressure.Cynthia G.
Customer did not leave a comment.Sean A.
very friendly and helpfulMichelle A.
Customer did not leave a comment.Katherine C.
Customer did not leave a comment.ADRIANA G.
Excellent and friendly service.Paul R.
Customer did not leave a comment.Gordon B.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Margie H.
Customer did not leave a comment.Tyler H.
Customer did not leave a comment.JAMES H.
The owner was later by over an hour, we waited for over an hour and it was very frustrating. This delayed our window to pick up our goods at a different location and caused significant stress and frustration. The location/building was concerning as it had significant damage to the building.Jacob B.
Did not have a ball hitch available for sale, but did direct me to a local auto parts store where I could purchase one. It would have saved time if it were available at the U-Haul location.Thomas V.
Somebody drove into the building and caused serous damage to it and their equipment. Really felt sorry for this guy. Completed the reservation on his iPad. Got in and out timely.Holly G.
Make sure that timing of pickup is correct in text notifications. Clean out interior of truck cab.Bryan E.
Customer did not leave a comment.David T.
Customer did not leave a comment.Clayton S.
Service was greatWilliam C.
I waited 30 minutes to get a trailer that I reserved online. Other locations that I've gone to max 10 minutes in and out. I got charged for extra fees and was not advised of these fees. Will not come back to this locationSteve G.
Customer did not leave a comment.Edin R.
I rented a 10' truck with a dolly, checking in early at the same time as making the order online. I also scheduled a drop-off time: Sunday at 11:30am. I dropped the car off early, and the owner was working on a vehicle in the front of the store. According to, him (Victor?), they were not open on Sundays. I was able to leave the keys and dolly with him, and he sent an email with the receipt the next day. I really liked the place.Pauline L.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Zachary J.
Customer did not leave a comment.Rene R.
Excelente servicio de VÃctor??. Ya son como unas 10 veces que he usado este servicio, pero esta es la primer vez quÃ© escribo un comentario . De todas los lugares quÃ© ofrecen el servicio de U-Haul , este es donde me han dado mejor servicio. Yo cambiÃ© de direcciÃ³n y aÃºn que me quede mÃ¡s lejos van 2 veces mÃ¡s que he regresado aquÃ. Yo soy mesero y mi filosofÃa es tratar al cliente como tÃº quisieras que te tratarÃ¡n y VÃctor me lo demuestra cada vez que regreso a rentar un equipo ????. VÃctor Dios lo bendiga a usted y a su familia ???? Y hasta la prÃ³xima si Dios nos da vida y salud .javier L.
Everyone was very courteous friendly and helpful.Melissa M.
Staff was friendly, and everything went smoothlyBrandon M.
Hitch for trailer not on site. Representative had difficulty entering information in computerWilliam S.
The customer service I received from this location was great! The manager even took off some of my payment because my customer service experience over the phone was so bad. The phone experience was not good. I was reserved at another location but they did not have a truck available to me when I arrived at the location. Additionally, the original location was so far out of the way that I passed several other uhaul locations full of uhaul trucks not being used. Any of these areas would have been better than where I was booked. Please train the service members to properly book. Thanksquinn F.
We arrived at scheduled time, site was closed. We called U-haul and were told he was in route. When he arrived, had to boot computer, pull up trucks, count and load blankets that had been on order for over 2 weeks, and do paper work. We left 35 minutes later, after having used the precheck in process. Fortunately the loading crew was also about 20 minutes late!Karen T.
Wash the bug's from the truck and windshield.sean S.
Customer did not leave a comment.Sonia B.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Mike R.
Supervisor had technical trouble but managed to complete the return without my contract. He was kind enough to take me back to the airport to a rental car.Magie B.
Customer did not leave a comment.Anabertha A.
Customer did not leave a comment.danny M.
Customer did not leave a comment.theresa O.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.carol ann G.
Customer did not leave a comment.Gretchen L.
Trailer blinkers and brake light went out through trip.Ken C.
Kind of a sketchy neighborhood...but all went well with key drop box since the location was closed on a Sundayvalerie A.
I did not ask for insurance and now I am being charged for it.Siva A.
Quick to send return confirmationRobert H.
Customer did not leave a comment.timothy W.
The process of finding a location that accepted cash was awful U-haul workers sent me from location to location walking just to hear i couldnt rent a U-haul without a debit card. So i finally came across the location on Broadway and the experience was amazing. Would recommend this location to friends.Tanya B.
Customer did not leave a comment.Clayton P.
Customer did not leave a comment.JUAN R.
UHAULS pricing is deceiving. "$19.95 a DAY" should have "Pays 25% of the total cost" immediately following it. Santa Claus sees this and will be pissed.Nicholas P.
Thank you for your help, customer service and allowing me to wait for family to pick me up after store hours...... very much appreciated!!LaDina T.
Customer did not leave a comment.Joe S.
Was a great experience. Dolly and moving blankets were very convenient. Thanks!Roger A.
The owner of the company was very kind and helpful and he had the cutest doggies Nuts and Bolts I will come back there again and recommend him to my friends and family I had an excellent experience with himNowel R.
You are doing a good jobAustin H.
Customer did not leave a comment.Jill G.
When we dropped off the car trailer no one helped unhook it from our truck, my father in law had to do it himself. That's bad customer service!Nicole R.
very friendly customer care, explained everything clearly on invoice.Yolanda R.
I reserved the trailer to be picked up in the NE part of town and was redirected to go to a different location in the SE part of town which put me an hr behind schedule.ROCKY R.
Customer did not leave a comment.Anita F.
Customer did not leave a comment.MARK J.
Customer did not leave a comment.Ashwin R.
Customer did not leave a comment.Oscar M.
Customer did not leave a comment.ERIC C.
This location did not have an extra appliance dolly, only a standard dolly. If I had to rate his customer service skills I would give him an F. After signing paperwork I had some questions and he was standing in front of me on a personal conversation with a friend. I waited a moment and he did not hang up. I asked to please call his friend later cause I some questions. He abruptly addressed the questions and I went on my way. I will NEVER go back to this location. Other interaction with your company was good.Judy M.
Customer did not leave a comment.Lanola W.
Customer did not leave a comment.Jose B.
Customer did not leave a comment.Laura G.
Victor was excellent and professional and friendly!!alison C.
While the individual at the Uhaul location was great, the customer service representative I spoke too on the phone that day was unprofessional and demeaning.ray R.
I was late for a flight and the gentleman drove me to the airport.Thomas D.
We paid for a dolly and the guy we obtained the truck from said it was in the back. We left and later found out there was no dolly. There were no furniture pads in the truck either which wasn't helpful. While loading the truck we found a trail of ants that were living in it and several dead cockroaches..Keith J.
Customer did not leave a comment.James R.