Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting experience was good. Truck windshield was covered in bugs. Took 15 mts of scrubbing to clear.
John Jenkins
Rating:
5.0
Customer did not leave a comment.
Douglas Watson
Rating:
4.0
Customer did not leave a comment.
Aaron Faulkner
Rating:
5.0
There are several UHaul locations in our small town, and we always choose this one. Jim is professional, friendly and accommodating. 5 Stars in our company's eyes!
Sea Products Development
Rating:
5.0
Customer did not leave a comment.
Albert Pina
Rating:
5.0
Customer did not leave a comment.
RODNEY VESTAL
Rating:
5.0
Jim is very hospitable
Jerry Jamison
Rating:
5.0
Very friendly
Joe Cross
Rating:
5.0
Customer did not leave a comment.
George Baber
Rating:
4.0
Easy turn in
CHARLES BROOKS
Rating:
5.0
Customer did not leave a comment.
Michael Footit
Rating:
5.0
Customer did not leave a comment.
Paulo Cesar Cabeceiras
Rating:
5.0
Customer did not leave a comment.
VICENTE VARGAS
Rating:
5.0
Customer did not leave a comment.
BRUCE FRAZIER
Rating:
5.0
Friendly and knowledgeable representative. Easy to get along with.
Joseph Crigler
Rating:
4.0
Customer did not leave a comment.
Daniel Winkles
Rating:
5.0
Customer did not leave a comment.
Henry Gehring
Rating:
5.0
Customer did not leave a comment.
MIKE ODEN
Rating:
4.0
Either produce what you offer or recommend another company to them.
Paul Lief
Rating:
5.0
Nothing everything was great
Eric T Strange
Rating:
5.0
Customer service was spontaneous and very efficient. Great guy.
Jawuan Johnson
Rating:
4.0
Customer did not leave a comment.
PENNY FUSTE
Rating:
3.0
Very friendly. It’s a combined business so I was a little confused at first.
Michael Lay
Rating:
5.0
Customer did not leave a comment.
Roxanne Barganier
Rating:
4.0
Customer did not leave a comment.
Cary Buresh
Rating:
5.0
Customer did not leave a comment.
Antonio Zepeda
Rating:
5.0
Jim was very friendly and super helpful, I would recommend this location to anyone and will certainly book through there the next time.
Anthony Vokey
Rating:
5.0
Outstanding service and will make this my permanent business with all my future moves and will also recommend to all my families and friends
Jonathon Hernandez
Rating:
5.0
The car trailer wasn’t dirty but the brakes on the trailer are defective. Every time you take off or stop the trailer slams forward or backwards because the manual brake assembly isn’t working. Hauled good but very annoying
Paul Miller
Rating:
5.0
Very easy rental. Very helpful owner.
Charles Sablatura
Rating:
4.0
My reservation was changed twice and pushed farther and farther back from my initial reservation location which added to my cost as I was charged per mile.
The location was fine and the gentlemen was kind, but my overall experience was not so great.
EULALIO PENA REYNA
Rating:
5.0
Customer did not leave a comment.
Don Shepard
Rating:
3.0
Customer did not leave a comment.
John Dennis
Rating:
5.0
I discussed what I needed to complete my job in advance. I had used this drop-off before with great success. A very knowledgeable and helpful individual.
Daniel Flynn
Rating:
4.0
Customer did not leave a comment.
John Alexander
Rating:
5.0
Customer did not leave a comment.
Alise Whitted
Rating:
5.0
Great guy to deal with. Pick up some good books as well.
John Phillips
Rating:
5.0
Very helpful and accomodating.
Tom Thurlow
Rating:
5.0
N/A
KIM HINES
Rating:
5.0
Keep up the friendly and efficient service.
RICHARD CADDICK
Rating:
5.0
All good
AJ FORREST
Rating:
5.0
Customer did not leave a comment.
Chuck KISH
Rating:
3.0
Customer did not leave a comment.
charles mccrary
Rating:
4.0
HAD A HARD TIME USING THE APP TO RETURN UNIT AFTER HOURS
mARK
Reginald Raveling
Rating:
2.0
Customer did not leave a comment.
bobby burritt
Rating:
5.0
Customer did not leave a comment.
Chuck KISH
Rating:
5.0
Customer did not leave a comment.
Zackary Nesloney
Rating:
5.0
Great place , one of the best uhaul rental places i have dealt with , highly recommend
JOHN RALEY
Rating:
3.0
Customer did not leave a comment.
Richard Small
Rating:
5.0
Customer did not leave a comment.
Kevin Craft
Rating:
5.0
Customer did not leave a comment.
PAUL BLUMRICK
Rating:
4.0
Customer did not leave a comment.
Lee Hagy
Rating:
5.0
Great experience, fast and easy. Rented a trailer with no issues. Will use again.
STACEY MEANY
Rating:
5.0
Customer did not leave a comment.
Connie Murray
Rating:
5.0
U-HAUL is the BEST!
Freddie Willie
Rating:
5.0
The office building was a bit misleading. Better signs maybe. The GPS took me to the wrong location but there were lots of uhual units here so it was east to find that way. Could use some improvement but great overall service.
Shelby Bessette
Rating:
5.0
Customer did not leave a comment.
WENDY SIMMONS
Rating:
4.0
Customer did not leave a comment.
LILLIAN BAXTER
Rating:
4.0
door was hard to open
Chuck KISH
Rating:
4.0
Customer did not leave a comment.
Jay Brown
Rating:
5.0
Customer did not leave a comment.
Sea Products
Rating:
5.0
Customer did not leave a comment.
Douglas Smith
Rating:
5.0
Customer did not leave a comment.
Donna Steinle
Rating:
5.0
This is not fault of Used Book Warehouse but of UHaul, the app did not allow trailer return thru the app. Not impressed with the U-Haul app as it appears to have a lot of bugs. It was unreliable on the rental end and at drop off.
John Hunt
Rating:
5.0
Jim is always prepared when I pick up the equipment. He is friendly and provides excellent customer service. I have used this location for over 10 years.
REBECCA BOSTON
Rating:
5.0
Customer did not leave a comment.
Matthew Nodine
Rating:
5.0
Customer did not leave a comment.
Patrick Creamer
Rating:
5.0
Customer did not leave a comment.
David Luquette
Rating:
5.0
Customer did not leave a comment.
THOMAS MIKULASTIK
Rating:
5.0
Customer did not leave a comment.
David Breiten
Rating:
5.0
This location and owner are awesome
Robert Hamilton
Rating:
4.0
Customer did not leave a comment.
john peters
Rating:
5.0
Customer did not leave a comment.
Guy Racette
Rating:
5.0
Great guy
Mickey Viar
Rating:
5.0
Customer did not leave a comment.
kent brock
Rating:
5.0
Excellent customer service
Beatrice Mack
Rating:
5.0
very friendly and accommodating. went out of his way to make sure the customer was happy.
Masin alex
Rating:
5.0
All was good. Thank you
Rick Schott
Rating:
5.0
Customer did not leave a comment.
Greg Yarbrough
Rating:
5.0
Customer did not leave a comment.
Russell Graham
Rating:
5.0
Customer did not leave a comment.
Don Shepard
Rating:
4.0
Customer did not leave a comment.
Jamey Guarascio
Rating:
5.0
Great experience
Peter Pallesen
Rating:
5.0
Quick and easy.
BEVERLY NOWLIN
Rating:
5.0
This U-Haul location in Rockport, TX, is just a hole in the wall, but the owner was nice and did an outstanding job. The service was fast and the drop off was easy. I also had to change my reservation just a few days prior to pickup and all went well. Highly recommended.
Steven Shawn
Rating:
5.0
Customer did not leave a comment.
John Nightingale
Rating:
5.0
Customer did not leave a comment.
Daniel Durkee
Rating:
5.0
Customer did not leave a comment.
Grant Hayslip
Rating:
5.0
Staff was so nice and helpful. We will use again when the need arises.