Staff was courteous, Heaven took time out of her morning to help sort out a snafu. When I had to call to extend the drop off it was hassle free. Thank you all.Viviana B.
Customer Reviews for Valero San Mateo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck' winshield was not clean. Door moulding on driver's side was coming off.Cesar G.
Customer did not leave a comment.Akiko C.
Customer did not leave a comment.William S.
I would recommend with the caveat that you need to know what you're doing. The person at the counter was not very knowledgeable about the checkout process, although it was peripheral to her her job of accepting payment for gas and snacks. It would have been nice to have been offered the option of a purchase of a padlock.Michael T.
Great experience with this location Nice and well take care vehiclesCosmin Lucian B.
Customer did not leave a comment.Fredrick T.
Very clean truck the staff very friendly.JOEMARK D.
Customer did not leave a comment.Jesse G.
Customer did not leave a comment.Senzhi Z.
Customer did not leave a comment.David L.
Customer did not leave a comment.Janis H.
It was a really good experience. The check in is now nicer with the requirements to upload pictures eg to report damage or other.Diego G.
Customer did not leave a comment.Jesse G.
Customer did not leave a comment.ASHLEY M.
Customer did not leave a comment.Robert M.
Make it clearer that it's also a Uhaul location and not just a gas stationJohn B.
Customer did not leave a comment.julian V.
Keep doing that great service nice and easy I love itSalvador R.
Customer did not leave a comment.SHAWN S.
Improve the "express" check-in experience. Everything could have been done online ahead of time, instead of waiting till I'm in front of the truck. Also the experience on a foreign driving license is ridiculous. It took 50 minutes and then you disconnected the chat and I had to check in in personDavid H.
Super friendly and professional staff. The check-in and check-out was super quick and easy.Jennifer T.
Customer did not leave a comment.Tim G.
All went well. Thank you. I do not see much room for improvement.Anne C.
Everything was great!Aileen T.
Van was dirty.Elise K.
She was rude to me and unfriendly. Also she charged me a lot of wrong things! After i called them , i talked with Yusuf. He was amazing and he tried to fix her faults.ALI Y.
Customer did not leave a comment.gloria F.
Dolly and pads are not supplied and still charged meAndi W.
Customer did not leave a comment.Marie B.
Great attitude!FREDERICK G.
Every single employee at this Valero gas station. - and mind you they are pretty young, but super polite, friendly and just over all you can see that many customers enjoy chatting with them and seem to know them all pretty well. Smooth and easy pick up for my truck as well as return process.MARISSA Q.
Your return procedure didn't work I called customer support and they told me the on-line portal is only way or I could come back in morning to return truck during business hours. I think if the person is there there shouldn't be any reason for them to help me return it in person.Jacob F.
After hrs return procedures are overly complicated. Need a manual return alternative.DAVID S.
Vehicle was good, but had notification to change oil soon. Nothing bad about that just dropped the thing off after hours and wanted you to know.SEAN W.
Customer did not leave a comment.ANA P.
Amazing customer service! Check-in and return together took less than 10 minutes. Strongly recommending location if you are looking for a great customer experience.Elvin K.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Diane H.
I had a great experience renting a cargo van from this location. Yusuf made sure to carefully explain the rental time period options, as well as how the insurance worked, noting specifically that roof damage was not covered and to be aware of height clearances. He was friendly and efficient at both pick-up and drop-off. I would definitely rent from this location again.MATTHEW T.
I know that in any field there is always room for improvement. However, at this particular location my experience was WELL ABOVE and beyond my expectations. These guys blew me away. Great staff, great truck. Im sure if they could've given me the gas, they would've. HIGHLY RECOMMEND 6 outta 5 starsDaniel A.
Customer did not leave a comment.CESAR S.
Good service with easy pickup and return.Richard S.
Clean and spray your rentals!!Catherine M.
Customer did not leave a comment.YICHEN S.
Customer did not leave a comment.CAROLYN J.
The man who helped me was very nice and everything was so easyKRISTINNA F.
Customer did not leave a comment.JOSHUA S.
The staff was incredibly friendly and knowledgeable. I will use their service every time.Michael P.
Nothing! Staff was super friendly and helpful!JEANINE D.
Customer did not leave a comment.Baijun W.
The manager, Jesus, at the Valero gas station/U-HAUL site was professional and courteous and helpful.THEODORE N.
Excellent customer service and product at this location. Yusif and Jesus are knowledgeable, professional, extremely helpful and friendly. I will only rent from this location in the future, they have shown to be superior to all other rental places I have tried.GORDON O.
Customer did not leave a comment.RONALD T.
This was a great experience; Yusif was terrificâ€”ask for him for sure! Easy pick-up and drop-off and friendly, professional service!LISA M.
Great service and the rental was in great shapeVICTOR J.
JesÃºs and yusef were so great!XIMENA B.
Great experience. Attendent whose name begins with Y was very friendly and helpful.SANJAY M.
Customer did not leave a comment.MARIE F.
Customer did not leave a comment.MATTHEW S.
Clone Jesus (the employee at the business who assisted me). He is an excellent customer service representative.DUANE D.
Customer did not leave a comment.MELISSA A.
When I picked up the truck and when I dropped it off I needed the help of two different employees and they were INCREDIBLE!! Their customer service exceeded my expectations.THOMAS S.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.Ashley P.
Customer did not leave a comment.Sicong M.
Yusuf was extremely pleasant and helpful with the rental. I would rate this location 6/5 stars and would definitely rent from Valero San Mateo UHaul again!Lauren B.
Require the clerks to point out any known damage to the rented vehicle before the renter accepts it. It is a bit shady to expect the customer to find absolutely every single tiny hairline scuff on the exterior of a large vehicle before they drive off.WARD T.
Jesus was really great with me. I did not know the process of renting a uhaul. Jesus explained well and helped me through. Thank Jesus! You did an awesome job!ANNA H.
Customer did not leave a comment.CHANG L.
very friendly. checkout was fast. 10/10 would rent there again.ROSS E.
Jesus was very professional and went out of his way to explain all the costs and smart ideas for me to save time.Roy B.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.Lorraine H.
Customer did not leave a comment.SHAHEEN M.
They refused to check in the van when I returned and give me a receipt showing the charges. Also I wanted to pay the balance in cash. One and half hours after returning the van I have no receipt verifying the miles and gasMUNEERAH C.
Keep up the good work.Veronica G.
Customer did not leave a comment.Ivan C.
Online approval too slow - had to start a chat to speed up. Roof was scraped the entire length and dented towards rear, yet the picture provided to inspect against was spotless. I thought I was being set up into accepting the picture and then held liable for the damages.Roy S.
Yusif was amazing-super friendly and helpful throughout the process. Thank you!Matthew O.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.In Gyum K.
Both picking up and dropping off were quick and easy. And the truck itself was terrific. An excellent experience!Thomas C.
Friendly staffSETH A.
You need to make it up for me! When I pick the truck this morning I was arrested by the police for half hour at the u-haul gas stations with a hand cuff.The police stated that you call the police to arrest me because of a wrong email address. I made a With my name and phone he did not ask for my email address.This is embarrassing and you're ruining my reputation. You owe me an explanation. Call me 650-753-4708JOHN T.
Really great people working at this gas station who also handle UHAUL rentals. Truck was also great but uses quite a bit of gas.WERNER G.
Customer did not leave a comment.tuckey chun F.
Customer did not leave a comment.Cory H.
Both of the agents, i.e. at check-out and check-in, were very professional.PHILIP K.
Customer did not leave a comment.Raldine H.
Super simple and very affordable. I will be using again without a doubtGEORGE S.
Customer did not leave a comment.William N.
Best rental experience. Most clean and organized store and customer service!MELISA W.
** I had no problem with the 4095 location, however, one of the employees at the el camino location was extremely rude and vocal about how unhelpful she planned on being.LILAH A.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Bradley H.
The attendant Jesus went above and beyond when my first rental had a flat tire. I was able to pick up a new van quickly because of his hard workJonah W.
Customer did not leave a comment.Sebastian M.
Customer did not leave a comment.Kathryn C.