Customer did not leave a comment.Gabriel D.
Customer Reviews for Valero San Mateo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Omkar J.
I had a CONFIRMED/ guaranteed reservation through dealing with customer secure via phone. That truck was at another location - the truck was still In Portland. I then Had to scramble to find a replacement for my move, and had to pay extra since it was now a bigger truck. Why offer a guarantee if you can't meet it? And then charge me more money for a forced replacement?! That was a bad experience and this new location thankfully came to my rescue.Claudia F.
Customer did not leave a comment.Ron A.
My experience at Valero was not good. The amount of fuel in the truck was incorrect and the number on the dolly was incorrect. This caused major problems when I drop the equipment off. Corey at every Muffler went above and beyond to help get my situation straightened out. The gentleman in Valero didn't even have me sign the contract and did not want to correct the paperwork. I hope this helps have a great day thank youBobby V.
Customer did not leave a comment.TIFFANY S.
It made moving much easier absolute worth of it's money, and their customer service was very friendly and quite professional will definitely be going back to this place for future rentals.Vikhyat G.
We rented a 10 ft van with 110K miles on it. It has zip ties holding up the grill, and lots of dents. About one block down the road I noticed the rear view mirror was loose. I called the rental place to see what they wanted me to do. About 20 minutes later I got a hold of uhaul. They said I could bring it back for another or use the van and they would not charge me for the mirror. 5 minutes after reporting this I got a call asking if I could bring the van to a different location and they would give me a $20 credit. They sent the new location and credit via personal text. I had assumed this was to fix the van. Putting fuel in the van and gas would shoot out the side of the collector and half of the screws were loose that mounted it to the truck. After returning the van to the new location. I got bill for the rear view mirror and no credit for delivering the van to the new location. I filed a complaint. Had a photo and video of the rear view mirror with the text with the credit from uhaul. Photo was time stamped and geolocated. Nothing changed from the complaint. They sent a receipt for the repair work. Uhaul did not even credit the $20 for changing the destination.MARVIN F.
Customer did not leave a comment.Xiruo D.
No windshield fluid but this location is always my go-to locationROY S.
Customer did not leave a comment.Davina T.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.caruthers D.
Good customer service.Patricia M.
Customer did not leave a comment.Andrew C.
Nice people and very accommodating Will use this location againLynn S.
The Attendanr was very helpful in making sure my needs were met, very patient in answering all of my questions. Very satisfied with my experience. Plan on going back again next month, for â€œ Part 2 â€œ of the move. Thank you very muchDennis Dean H.
Over Charged and there was poop inside the uhaulJusteen R.
Customer did not leave a comment.Lynda C.
Fast serviceLuis V.
Customer did not leave a comment.Hermy T.
Customer did not leave a comment.SergioJose D.
Customer did not leave a comment.Kathy H.
Made the process easy and convenient Thank you!beatriz M.
Customer did not leave a comment.Howard Y.
Pickup and inspection would have been easier if the vehicles had been parked with a little more space in between.Michael B.
Hours and availability were great. Appreciated the convenience as we needed to rent a truck at the last minute. They saved the day. Really nice customer service and they walked us through the easy registration in person.ann F.
I enjoyed my experience overall, but thought that the oversized dolly could be slightly better lubricated in order to make it more functional and easier to use. Beware, U-haul trucks eat a lot of gas and require an assistant to aid the driver with parallel parking.Ilya F.
The person who in charge was very helpful. The entire process was smooth and he took care all the paperwork. Thank you for the best customer service I ever had at HaulYuen C.
Customer did not leave a comment.Zoila e C.
The people there are so knowledgeable and respectful. Thank you.Jose F.
Customer service was great and fast, no hassle. Thanks to the person who assisted meBimbo S.
Customer did not leave a comment.qunhui L.
The truck was on empty when I locked up. I had to put gas in right away. I was told to bring it back the same. There was more gas in it when I returned it but I was still charged extra.Symone C.
Hashem ( I hope i got his name correct) was terrific and had everything ready before i showed up.James M.
Excellent service. Iliana and Hershel are great, very accommodating and pleasure to work with. This location is going to be my favorite rental place.sundar N.
Could not understand him and the facility smelled of pot and he was very unhelpfulEddie S.
Customer did not leave a comment.junhong W.
Guy was friendly. Paperwork was minimal. Equipment was clean and worked well. All good.RICHARD JOSEPH L.
Check oil soon light was annoyingAlan G.
Customer did not leave a comment.Cathy W.
Customer did not leave a comment.Zhong Y.
Customer did not leave a comment.William F.
Nice people work thereCasimiro A.
Took 35 minutes to get approved. Was asked to submit my photo ID 4 times. App did not work when I tried to return the truck. Customer service was helpful at the least. All in all, it took me nearly an hour just to get approved and to return the truck instead of 10 minutes total. Unlikely to use uhaul again in the future.YO V.
Uhaul needs to supervise this location.. Misguided on the pricing. Was overcharged. Very poor customer experience.Sahil S.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.Roberta V.
Customer did not leave a comment.Jennifer B.
It was clear and easy to manage. Very friendly to figure outDavid R.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.Bernice S.
Customer did not leave a comment.JULIANNE G.
The back of the truck smelled like seafood. Very unpleasant when moving furniture.Victoria Renee G.
I was given a broken dolly. The truck was acceptable but not especially clean. I checked in online but still had to go through the in person process to pick up my rental for some reason.Aleczander J.
So when I got into the U-Haul it was 7/8 only on fuel. But yet I was charged $22 when it was back. My fault I didn't verify my contract first. It is annoying cause now I feel I have to not trust U-Haul and be very specific. I didn't like my experienceMohamed E.
Customer did not leave a comment.Sergey B.
Customer did not leave a comment.Toai-Nguyen N.
Customer did not leave a comment.JAMES S.
Incredible site, all the equipment was spotless, service was great. I would recommend any time.Jesus T.
Customer did not leave a comment.Zhong Y.
The young man that helped me was polite and well spoken and helpful. He made sure to set the correct expectations and he very clearly explained the process and fees. I can tell he deals with a fistful of assholes daily because he was very professional and thorough doing his best to ensure I had no surprises. I didn't get his name. But he had facial hair and long hair and he did an excellent job. Ge deserves to be commended. I hope you can check my contract and reward him. The guy that checked me in was cool too.Aaron K.
Very friendly and helpfulGloria C.
No commentFreddy NA VARRO N.
Customer did not leave a comment.Fernando Alexand A.
Customer did not leave a comment.Huan Y.
Though the equipment was visually clean, there was a bad smell in the cabin and had caused headache for several hours.Kaustubh L.
Customer did not leave a comment.Christin Nicole D.
Customer did not leave a comment.Jhene A.
Stuff issueOsama G.
Nothing, it was great experience.Vincent F.
Customer did not leave a comment.SAMUEL B.
They misrepresented the business deal I'll go to Penske next timeLacy N.
If you need a UHaul this is the place!!!! Equipment was great and the people were awesome!!!Doug W.
In your attempt to maximize your profits in lieu of decent customer service by digitizing the process, this experience wasted much of my time, cost me more money than I was told it would be when I made the reservation, invaded my privacy, forced me to provide information that is none of your business, and frankly, pissed me off. You have made this process a complete nightmare. Unfortunately, I may have to do this again, but U-Haul will be my last choice.PATRICIA V.
I did all the online process in the app to expedite the process. You changed my pickup location last minute and had to manually input me again. Took time.JAVIER ANTONIO B.
The uhaul system does not sync well to this location. My reservation was nowhere to be found. Thankfully the had a truck available and were able to rent it to me "without" a reservation. And then when I returned the truck, they added in the rental protection without telling me so I paid more than I expected. My original reservation had the protection waived. The people were nice, but without it being an actual uhaul location, they are limited in what they can do and this makes it easy for them to make mistakes. If uhaul wants to continue doing business through small non-uhaul locations, they should invest more in actually getting they systems to sync to rentals are as seamless as possible. Going in and finding out my reservation wasn't showing up definitely gave me anxiety as it was my last day to move out and I had everything all packed. This was one of the worst experiences I've had with uhaul.Sidthi S.
I was horribly overcharged and no one seems to want to helpJustin H.
Customer did not leave a comment.Benjamin L.
Access was difficultKevin T S.
Customer did not leave a comment.Ricardo P.
Customer did not leave a comment.Annie S.
Customer did not leave a comment.Maya Z.
Customer did not leave a comment.Glenn L.
Customer did not leave a comment.Muyi N.
Nothing. Everything was great!Brian K.
Always a big help ThanksMARVIN A.
Service was excellentLance W.
Customer did not leave a comment.Eric R.
Employee could be nicer explaining how to start the car and he charged extra for gasFrank C.
Everything was great!Daniel N.
Always a big help.MARVIN A.
Tire low shown after drove 5 minutes and needs adjusted.jingtan B.
Customer did not leave a comment.Paul H.
The customer service agent was extremely helpful, knowledgeable and friendly.Cecilia Q.
Customer did not leave a comment.Warren F.
I think you could be more up front regarding our contract. You advertise $29.99 a day so my thought is that I could have it for 24 hours. During the day I get a message that the truck is due back 8 hours after I took it out. Fortunately I finished in time and nothing came up so I returned it before 5:00 pm. Secondly you should also highlight your gas usage about the the 1/8 full and the 39.00 credit. This provision is buried in an email just when I'm about to start. Makes me feel you guys are sneaky!!jeffery T.
Customer did not leave a comment.Janet S.
Customer did not leave a comment.JIN Z.
Yusif showed great customer service. He helped to make sure I operated the van with peace of mind knowing the right use of light buttons, adjusting rear mirrors etc etc before leaving the site and did it with patience and enthusiasm. He also made perfect calculation how much gas I needed to fill before returning the van. I thought he was the manager. It was great service and will definitely recommend.CARMINA C.