Customer Reviews for Valero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valero

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Harry M L. on

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Lisa R. on

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John P. on

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Robert H. on

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Gary W. on

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Kenneth S. on

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Did not check equipment or provide assistance unhitching.

Laura S. on

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I had a horrible experience with the return process because the drop off location wasn’t properly listed. The rep was very nice, but the process was screwed up and it took 45 minutes and a lot of frustration.

David F. on

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David H. on

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Clean trucks...and cashier needs to let customer know BEFORE running debit charges what total is just in case customer has different amount like I did....cashier ran my card for 33.17 more than what the charge was...took just about all in my bank account.

Warren B. on

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Easy to reserve on line but the lady working the counter had no clue. Once the manager came it went quickly. The other problem was that whoever rented it before us left a mess. Blankets were everywhere and a mess on the floor including broken glass

Timothy W. on

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Larry F. on

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I filled that truck exactly as it was when I received it and uhaul still charged me for more fuel. Poor service.

Necolia P. on

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Shadondria H. on

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Debbie S. on

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Easy and fast to rent.

selena c. on

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Freddie S. on

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Was not a good experience overall. Two hours before pickup they changed pickup location. Then u-hauls server was having problem and would not except my debit card. Found out their next customer had same issue. Not what I expected from U Haul

Mike S. on

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That was my second pickup location. The place i was originally suppose to pick up was closed. I was told this may have happened several times before. That was Wsshington street

Anne M. on

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I reserved a truck, an appliance dolly & 10 blankets. This location rents only trucks and never has the other items. I had to drive to another town the next day to get them, thereby putting my schedule back a whole day.

DONNIE C. on

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Christipher T. on

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Jonathan L. on

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Olga M. on

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Tyqueasia M. on

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Christy S. on

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Ken M. on

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doris s. on

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I made a reservation over the phone for a Truck, Dolly and 12 Soft Pads. When I picked the truck up, the Dolly nor the Soft Pads were in the truck . I had to drive to another town to get them. This was never mentioned when making the reservation . If a company is going to make reservations, they should be 100% informative of pertinent information regarding their own company's functioning. I was HIGHLY DISAPPOINTED.

Liza L. on

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This was one of the best, most accommodating experiences I've ever had. I give the experience 2 thumbs up!!

Ana C. on

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Guy was out of his mind didn’t know anything about U-Haul and didn’t care to find out

James O. on

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Store rep was very nice and helpful.