Customer Reviews for Valero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valero

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Daniel R. on

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The owner ask me to return the equipment in another location. I refuse ans finally I left the trailer there

alexis T. on

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Customer did not leave a comment.

Justin W. on

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Customer did not leave a comment.

JOHN O. on

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People working at this location very efficient

Roberto E. on

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A/C truck broke,plus wasn't clean I let them know but them doesn't care about it a really bad experience

mitchelly P. on

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It's one thing to make a line one on the piece of paper to indicate how much gas is in the tank and it is another to visually see it on the gas gauge. So I return the truck with the same amount of gas that was visibly showing on the gas gauge. So before returning the truck I filled it to the point when I picked it up. This particular U-Haul happened to be a gas station so i filled it there. I was told that I didn't fill it to the same position and when I took it and was forced to put $3 more the tank. I explained the situation but to no avail. Its not the $3 its the point that I explained the situation and he didn't believe me. If you don't believe me I must be a liar. So next time maybe Budget will believe me. I rent a truck at least 3 times a month and just found this location around the corner form me. I figured this is convenient. Someone once told me "People dont stop doing business, they stop doing business with you" and in this case all over $3.

Thomas J. on

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Originally reserved at Boost Mobile store on 31st Ave. they did not leave keys in lockbox or the furniture dolly I requested. Had to call customer service and pick up from a different location. Customer service was great and the new pickup location was great. Original reservation location was not good.

Francis M. on

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This guy charge me 3 times for the 15 ft truck and he is very poor with his customers service. Take me more than one hour to pick up the truck#ridiculous

Nicholas T. on

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Customer did not leave a comment.

Kunil J. on

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People over there are so lazy to, help, it does take a very long time before someone finally attended me. I was over charge, and when I returned the truck, She didn't check me out until the next day, so she can charge me for another day extra, I brought the gas level higher than what I took, i still get charge extra. I was promised a call from your Customer service and I am waiting for a manager's call, before I call my bank to cancel the whole transaction.

Steve P. on

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Everything went ok.

Teresa J. on

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so easy when you use the app

Fayola D. on

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Customer did not leave a comment.

Warren P. on

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The AC needed freon. The service was excellent after the waiting for a western union customer to finish up at the same uhaul window.

Anthony R. on

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They need to make sure that the trailers are clean and free of all debris when renting it to the next person.

Cale H. on

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Ordered equipment was not inside the uhaul. Do not pay for extra things!

melina C. on

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Overcharge and make up charges Do not recommend Very nasty

Steve P. on

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Customer did not leave a comment.

Ferdinand B. on

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Laurie A. on

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roy W. on

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Please send me a copy of my invoice

pasquale C. on

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von gary M. on

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mohammed V. on

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Michael P. on

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Was not able to print the receipt for 30 minutes. Truck did not have requested items... had to go back... taking more time

DAVID S. on

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Your website is the MOST ANNOYING site I have ever seen. seriously..... do you HAVE TO have 5 pages of options? Can't you just put everything on one screen?

OSMUNDO B. on

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Customer did not leave a comment.

Vanessa P. on

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Karla D. on

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Horrible customer service!! Truck needed an oil change badly... Dolly missing from truck. I had to go back inside and tell the clerk that I paid for one. He was very rude and acted as though it was a bother to get the key and complete paperwork.... NEVER AGAIN.... I'LL SPEND MY MONEY ELSEWHERE!

horace B. on

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Customer did not leave a comment.

cherine S. on

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Next time don’t over charge input more than the amount of gas in they can’t read well and the worst part they act like the don’t have a glue of what they are doing I won’t not recommend

mohammed V. on

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Best Customer Service

Richard B. on

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Finding the truck was not easy. ID number was not where it shows on the picture, and trucks are parked behind a gas station in a very tight parking area. Even though I did mobile set up, I still had to re enter the same info again the day of pickup and wait in line for 15 minutes to get the key. The guys behind the counter at the gas station were not friendly at all, and did not seem to be in a hurry to honor the “skip the line” process of doing everything on my phone.

Angela M. on

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Customer did not leave a comment.