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STEVEN L.
Customer Reviews for Valkyrie Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Larry was very helpful, knowledgeable and professional. Excellent customer service!
ROBERT H.Make sure we have Wi-Fi so we can be able to use the cell phone to have access to the key for the equipment
fabrizio B.The one and only thing that I could say I wished the truck had was blue tooth for listening to music and answering calls. Other than that the experience and the help in the service center were flawless, fast and friendly.
richard O.Excellent, friendly service and excellent van in very good condition.
Douglas B.The owner Matt is very friendly and helpful
AMOSMACDUFF P.1) Have the equipment you advertise at a location actually at the location and don't switch the locations afterwards then charge the customer the extra mileage 2) Be at the location during the hours you have displayed on the location's door! 3) have customer service that doesn't take an hour to reach.
David F.Knowledgeable, helpful staff.
THOMAS M.Valkyrie is wonderful. The problem is uhaul. I don't what has happened to you, but lately when we reserve a truck it gets moved to another location or cancelled without our knowledge. I had to walk in to get this rental as the uhaul system wouldn't let me reserve it
ELIZABETH C.Staff was very helpful and courteous. Ford van was brand new with less than 100 miles on the odometer.
James S.Hire agents that are knowlegeble The prople st this location are dresdfull They are painfully ignorsnt about the UHAUL PRODUCT I WOULD NDVER RECOMMEND ANYONE USE THIS LOCATION FOR RENTING EQUIPMENT
Robert M.Everything was perfect the techs over at Danbury uhaul where my hitch was installed are the greatest people I've had the pleasure of meeting very courteous and helpful went above and beyond to help me out
DANIELM C.Improve the app. I have also had problems twice when renting a van, that the same vehicle has been assigned to another customer at the same time.
Georgina D.UHaul offers customer the ability to chose location for pickup of trailer. I was scheduled for Monday 8am. After numerous attempts the previous week to verify trailer would be in place the franchisees could not help. Until Sunday night when I received message saying trailer was not in place. I had to go pickup lost half a day
SCOTT R.The personnel gave me inaccurate or confusing information about the pick up of the van during off hours. The online proceedure for pick up and return was not made for senior users.
Robert K.I wound up renting from your Ethan Allen highway route 7 facility after paying illegally bait and switch from Danberry facility. I called the police to file a complaint. Not sure where that is going. The dysfunction at the Danberry facility is it illegal I plan to move forward. Consulting with my attorney. They could not be any more stupid
neil R.So convenient for the dropoff
JOHN G.Could not believe how easy the drop off was when their store was closed. The website made it so simple. Nice work!
Benjamin P.The remote return a disaster. Zero stars. Couldn't get website to recognize locations then couldn't continue. Took 40 minutes on hold at u haul 800 number to get help.
Colleen O.