Customer Reviews for Valkyrie Rental
(U-Haul Neighborhood Dealer)

105 reviews

231 Ethan Allen Hwy   Ridgefield, CT 06877

(203) 403-6906

Hours

  • Mon–Fri
    10 am–2 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(203) 403-6906

231 Ethan Allen Hwy
Ridgefield, CT 06877

Services at this Location:

Hours

  • Mon–Fri
    10 am–2 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
3.0

Issue with 24/7 pickup… wasn't initiated by location correctly so couldn't pick up w/o his assistance. He was responsive once we called U-Haul, so I'd give him another chance.

Raymond F. 
Rating:
5.0

Super helpful staff. Have used these guys for 3 years. Highly recommend.

Alexandra A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Continue to have a good experience at Valkyrie. Truckas are usually available and employees are pleasant and efficient.

Jody M. 
Rating:
5.0

Staff was courteous and helpful.

Jody E M. 
Rating:
5.0

Courteous staff and easy process

Jody M. 
Rating:
5.0

Great service by cashier.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Petra W. 
Rating:
5.0

Customer did not leave a comment.

Mario T. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Place is a joke

Joseph N. 
Rating:
5.0

the service was great very helpful and knowledgeable.

Hayden B. 
Rating:
4.0

Web service was very slow delaying check in process. Otherwise friendly excellent service, help, communication.

Ed P. 
Rating:
5.0

Customer did not leave a comment.

Taylor R. 
Rating:
5.0

The people at Valkyrie are great to deal with. Very helpful and friendly. They go out of their way to make the rental experience fast & easy.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
1.0

Tire Pressure Light on when picked up truck. had to go to gas station to get air

Alexander W. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Customer did not leave a comment.

THERESA J. 
Rating:
5.0

Nothing. Everything was easy and straight forward,

Jim L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

the truck needed an upgrade

Abbey D. 
Rating:
3.0

Customer did not leave a comment.

Leslie K. 
Rating:
5.0

Great experience. Thank you.

Ken B. 
Rating:
5.0

Ensure/test the wiring harness for the trailer lights work before pick up.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

douglas F. 
Rating:
5.0

Friendly, helpful staff.

Georgina D. 
Rating:
5.0

Customer did not leave a comment.

Evan R. 
Rating:
5.0

Guys at the desk are always super friendly and welcoming.

ROBERT S. 
Rating:
5.0

online check-in did not work well and so I had to go into the location. online check-in required verification, which was too cumbersome to perform, e.g., via a passport, which I did not have. if online is really going to work, you have to make it easier!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

lori C. 
Rating:
5.0

Make it so that rental reservations for this location can be found on the android U-Haul app. I could see my reservation and do the mobile pick-up/drop-off through the website on my phone, but it would not appear on the U-Haul app. Not sure what the point of the app is if I can't use it at all locations (including approved 3rd party locations).

Dain V. 
Rating:
2.0

I ordered furniture pads and they weren't included. The truck was pretty beat up. The location was left open after hours when nobody was there.

Noah B. 
Rating:
5.0

Customer did not leave a comment.

Nicolas C. 
Rating:
4.0

issues were with customer service, not with the location.

Kermit P. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Remote pick and drop off is super easy and I will continue utilizing this service. Excellent value.

KEVIN M. 
Rating:
5.0

Larry was wonderful!!

kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Excellent. Easy. Friendly. Professional.

ronald L. 
Rating:
5.0

Customer did not leave a comment.

warren L. 
Rating:
5.0

As for Valkyrie, the staff was amazing to deal with. But as for the UHaul truck I rented. EVERY TIME In order to start the truck you needed to shake the steering wheel at the same time pull on the shifter up and down while pressing the brake pedal. Often it took several tries to get the key to turn and start the truck. I'm sure this is not the fault of Valkyrie but that of UHaul not providing them with properly working vehicles.

Richard Z. 
Rating:
5.0

The young man Tommy is personable and professional. Very helpful. Employees are hard to find and in my career as a talent acquisition specialist, I know what I'm talking about. His mechanical skills are a huge plus and his customer service and manners few and far between in this labor market. . If I were you, I would increase his salary to $25 an hour and mentor him in his very early career for a larger role .

Rosemarie L. 
Rating:
5.0

Great guys to work with on 2 rentals in 2 weeks!

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMICHAEL C. 
Rating:
5.0

I was unable to complete the on-line check -in as the vehicle itself didn't appear to be registered at the location for some reason. It was ok, the gentlemen at the location took care of it and I was on my way in no time.

Kenneth M. 
Rating:
4.0

Need to give a paper receipt

DONNY L. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIAM C. 
Rating:
5.0

Location was great! Very friendly. Easy to rent and return. Would use again!

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
4.0

The staff at this location were extremely helpful, knowledgeable and courteous. Highly recommended.

MARIELOUISE P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Representative Lawrence and Paul went above and beyond expectations. They provided great customer service.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Virginia C. 
Rating:
3.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Larry was very helpful, knowledgeable and professional. Excellent customer service!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
1.0

Make sure we have Wi-Fi so we can be able to use the cell phone to have access to the key for the equipment

fabrizio B. 
Rating:
5.0

The one and only thing that I could say I wished the truck had was blue tooth for listening to music and answering calls. Other than that the experience and the help in the service center were flawless, fast and friendly.

richard O. 
Rating:
5.0

Excellent, friendly service and excellent van in very good condition.

Douglas B. 
Rating:
5.0

The owner Matt is very friendly and helpful

AMOSMACDUFF P. 
Rating:
4.0

Customer did not leave a comment.

Rachele C. 
Rating:
2.0

1) Have the equipment you advertise at a location actually at the location and don't switch the locations afterwards then charge the customer the extra mileage 2) Be at the location during the hours you have displayed on the location's door! 3) have customer service that doesn't take an hour to reach.

David F. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Knowledgeable, helpful staff.

THOMAS M. 
Rating:
5.0

Valkyrie is wonderful. The problem is uhaul. I don't what has happened to you, but lately when we reserve a truck it gets moved to another location or cancelled without our knowledge. I had to walk in to get this rental as the uhaul system wouldn't let me reserve it

ELIZABETH C. 
Rating:
1.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

douglas F. 
Rating:
5.0

Staff was very helpful and courteous. Ford van was brand new with less than 100 miles on the odometer.

James S. 
Rating:
5.0

Customer did not leave a comment.

Ingrid T. 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
1.0

Hire agents that are knowlegeble The prople st this location are dresdfull They are painfully ignorsnt about the UHAUL PRODUCT I WOULD NDVER RECOMMEND ANYONE USE THIS LOCATION FOR RENTING EQUIPMENT

Robert M. 
Rating:
5.0

Everything was perfect the techs over at Danbury uhaul where my hitch was installed are the greatest people I've had the pleasure of meeting very courteous and helpful went above and beyond to help me out

DANIELM C. 
Rating:
5.0

Improve the app. I have also had problems twice when renting a van, that the same vehicle has been assigned to another customer at the same time.

Georgina D. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

UHaul offers customer the ability to chose location for pickup of trailer. I was scheduled for Monday 8am. After numerous attempts the previous week to verify trailer would be in place the franchisees could not help. Until Sunday night when I received message saying trailer was not in place. I had to go pickup lost half a day

SCOTT R. 
Rating:
2.0

The personnel gave me inaccurate or confusing information about the pick up of the van during off hours. The online proceedure for pick up and return was not made for senior users.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Victor N. 
Rating:
3.0

Customer did not leave a comment.

lauren R. 
Rating:
5.0

I wound up renting from your Ethan Allen highway route 7 facility after paying illegally bait and switch from Danberry facility. I called the police to file a complaint. Not sure where that is going. The dysfunction at the Danberry facility is it illegal I plan to move forward. Consulting with my attorney. They could not be any more stupid

neil R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

So convenient for the dropoff

JOHN G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top