Customer Reviews for Valley Autohaus
(U-Haul Neighborhood Dealer)

99 reviews

1235 State Hwy 3 S   Northfield, MN 55057

(507) 581-5055

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(507) 581-5055

1235 State Hwy 3 S
Northfield, MN 55057

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

Super friendly and helpful service.

JESSICA P. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

I was provided less than 24 hour notice of my trucks location change from 5 minutes from my home to 45 minutes from my home. In addition to this, I had called and verified that uhaul trucks have connectors for tie downs to be attached on the floor of the truck and was told all trucks have this feature. This was apparently not true and nearly prevented me from transporting the equipment I needed to. None of this is a reflection on the Northfield location, while that staff did seem slightly confused by Uhauls processes, I think that's more on uhaul as a company rather than the employees there because they were helpful, kind, and empathetic to my situation. I am extremely dissatisfied by how this rental was handled by uhaul.

AMBER K. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

The location and vehicle itself was good. The issue is the app. I was not able to upload images of the odometer and fuel because of issue with the app. I tried for over 30 minutes and there is no 'help' or chat in that part of the app. There is while checking out a vehicle but not check in. I had to create a roadside assistance claim to show an image of the mileage and fuel and check in time. Then I tried from 3pm-9pm to talk to customer service (which is what I was told I had to do from roadside associate) only to find out customer service cannot do it anyway. I was on the phone 4 times with customer service and the phone was disconnected. I was in 4 different locations where I had service, so it was a uhaul phone issue, not my issue. Then had to call back and give my name for a callback over 60 minutes later. Only to be hung up on again. Was not a great experience.

MATTHEW B. 
Rating:
3.0

2nd time I've dropped off at this location. Both times the staff were very nice, however, (both times) two days later, I got a call asking when I was going to drop off the trailer...not sure the check-in process is very efficient. I will definitely use them again as this is where I live, but I will ask for a receipt when dropping off.

Patrick O. 
Rating:
3.0

Customer did not leave a comment.

Alan M. 
Rating:
4.0

Just make sure you have the correct ball mount and ball. Although there is an Advanced Auto Parts down the block if needed.

Gena B. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

Timothy I. 
Rating:
1.0

I dropped the trailer after hours. The lot wasn't organized. Just not a good uhaul location

EARL T. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
3.0

Autohaus itself was great. UHaul was the issue. The night before pickup, UHaul changed my pickup location to be an hour from the place I reserved two months ago, which was infuriating. Then when I arrived the trailer I was assigned to was crashed by a previous renter. Luckily, Autohaus when the extra mile and got me into another trailer.

Steve D. 
Rating:
4.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
3.0

Customer did not leave a comment.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

One of the tires was low on air

JEREMY T. 
Rating:
3.0

Customer did not leave a comment.

Brandon M. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

totally friendly atmosphere. everything from call to transaction to drop off was smooth. thanks guys!

kerry G. 
Rating:
3.0

Couldn't insure my vehicle or load because the staff didn't know how to add it.

Chance W. 
Rating:
5.0

Ask more about how the truck did.

Thomas D. 
Rating:
3.0

Customer did not leave a comment.

TROY H. 
Rating:
1.0

UHaul was about 2 times the market rate.

Craig B. 
Rating:
5.0

Very helpful staff at Valley Auto Haus!!

judy K. 
Rating:
5.0

Check in was a pleasure with the local operator!

Henry L. 
Rating:
1.0

They offered NO ASSISTANCE with hookup and acted like I was inconveniencing them. They did not come out to check the hookup or check lights. I found out later the left signal/brake light was out. They said when I got the trailer hooked up to pull up front and they would bring the packing blankets out to me. I had to go inside and they just pointed to a pile on the floor by the door. VERY POOR CUSTOMER SERVICE!!!

DAVID G. 
Rating:
2.0

They didn't have a person knowledgeable of how to get a truck. And they forgot to give me my packing blankets

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

stacey A. 
Rating:
5.0

Great customer service!! fast speedy check out!!

Valley A. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
3.0

Web site is unbearable, tried many times to edit account but was unable, email with slow response, Wausau site would not answer calls (x10), phoned costumer service-long wait then transferred, not helpful. Local dealer OK (Northfield) Will use different company in future.

BRUCE H. 
Rating:
4.0

Customer did not leave a comment.

Billy M. 
Rating:
4.0

Drop off location forgot to check the equipment in, resulting in a notice sent to me that the equipment hadn't been dropped off. The problem was easily taken care of, but required my making a few calls.

Patrick O. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Lauren C. 
Rating:
5.0

Customer did not leave a comment.

Steffen H. 
Rating:
4.0

It wasn't super clear where to put the keys after hours. I'm not even sure I put them in the right place.

KATIE G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
1.0

Call from U-haul Sunday with a pickup location change. Thirteen miles...fast forward to Tuesday and its 28 miles. The location opened at 7:30 am. The person who was able to dispatch me at Valley Autohaus was supposed to come in at 8 am. I was on a schedule and called the U-haul number for help. The person at U-Haul said I needed to download the app to access the key box. My internet connection was such that I could not download the app. Asked for the Wi-Fi password a couple of times and received an incorrect password with a shrug and a "who knows" attitude. Long, long, long story short I called U-Haul several times, spoke with Mandy and I believe Sean. On the fifth (5th) call Sean dispatches me and gives me the code I need to get the key. With an MIA dealer and such, I would think we could have arrived at the "code over the phone" sooner. Autohaus you have some lackadaisical and MIA employees

Doug M. 
Rating:
4.0

Customer did not leave a comment.

Titus F. 
Rating:
1.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Brooke was wonderful and helpful.

Steve D. 
Rating:
4.0

Muddy parking lot. Pleasant associate. No weekend hours for returns.

Don C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Helpful staff and excellent equipment for our trip, thank you!

eric D. 
Rating:
4.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Great experience.

JON S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie Z. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Great folks there. Helpful and efficient.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Excellent service on the receiving end.

Patrick Z. 
Rating:
5.0

Customer did not leave a comment.

kathi T. 
Rating:
5.0

Customer did not leave a comment.

kathi T. 
Rating:
5.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

They were closed on drop off day. Not great signage but luckily between Google and the fact that there happened to be a couple of other Uhaul's parked nearby we found the lock box. We returned the vehicle on 29 Aug (location was closed that day but we had called and were told it was ok to park and drop key in lock box but was recorded returned the following day and we were charged $40 for an extra day.

Everett D. 
Rating:
5.0

I have a reservation for a truck in New Prague and they changed it to Northfield due to availability, which was frustrating because I got a confirmation email for New Prague but when they called to confirm the day before they said I can't go there. That incident was extremely frustrating.

Trinity L. 
Rating:
5.0

Customer did not leave a comment.

gene H. 
Rating:
4.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

Danny D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Alana L. 
Rating:
5.0

Check out was easy and fast. Brooke was very friendly and efficient - very easy process.

Eileen C. 
Rating:
3.0

Customer did not leave a comment.

CHUCK R. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Very clean and comfortable. Glad to know we Dan easily rent again.

mark P. 
Rating:
5.0

Customer did not leave a comment.

Oliver B. 
Rating:
5.0

Customer did not leave a comment.

MALDEANNA L. 
Rating:
5.0

Online truck pickup was great. Only way to improve that would be to have a key box I could have grabbed the keys from, but going in the shop was quick.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

MALDEANNA L. 
Rating:
5.0

Customer did not leave a comment.

Gregg M. 
Rating:
4.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Rolf E. 
Rating:
5.0

Very Friendly and Helpful

Jeffrey M. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Amanda Y. 
Rating:
5.0

Friendly, fast service-Would definitely recommend!

Douglas W. 
Rating:
5.0

It was a great experience!

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
1.0

Did not have all of the equipment that I ordered on line and charged me for the equipment they did not have. Refund could not be processed on site and may/may not reach me. Truck was filthy. I had to borrow a broom and sweep it out myself. Personnel not knowledgeable about product. I needed boxes and assumed, since they were available on the web site for that location, that I could purchase them there. No boxes.

Erich Z. 
Rating:
3.0

Customer did not leave a comment.

Jordan F. 
Rating:
3.0

Customer did not leave a comment.

Sara J. 
Rating:
1.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

I found the location very convenient for my move . The truck was mechanically in good condition and reliable, - good equipment. The staff was friendly and I would use this location again.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

I ordered 24 pads and only 6 were available.

Gary F. 
Rating:
2.0

Key was located in wrong lock box

Erik K. 
No reviews have been submitted for this location.

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