Steffen H.
Customer did not leave a comment.
Customer Reviews for Valley Autohaus
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Valley Autohaus
KATIE G.
It wasn't super clear where to put the keys after hours. I'm not even sure I put them in the right place.
Doug M.
Call from U-haul Sunday with a pickup location change. Thirteen miles...fast forward to Tuesday and its 28 miles. The location opened at 7:30 am. The person who was able to dispatch me at Valley Autohaus was supposed to come in at 8 am. I was on a schedule and called the U-haul number for help. The person at U-Haul said I needed to download the app to access the key box. My internet connection was such that I could not download the app. Asked for the Wi-Fi password a couple of times and received an incorrect password with a shrug and a "who knows" attitude. Long, long, long story short I called U-Haul several times, spoke with Mandy and I believe Sean. On the fifth (5th) call Sean dispatches me and gives me the code I need to get the key. With an MIA dealer and such, I would think we could have arrived at the "code over the phone" sooner. Autohaus you have some lackadaisical and MIA employees
Steve D.
Brooke was wonderful and helpful.
Don C.
Muddy parking lot. Pleasant associate. No weekend hours for returns.
eric D.
Helpful staff and excellent equipment for our trip, thank you!
JON S.
Great experience.
Carl B.
Great folks there. Helpful and efficient.
Patrick Z.
Excellent service on the receiving end.
Everett D.
They were closed on drop off day. Not great signage but luckily between Google and the fact that there happened to be a couple of other Uhaul's parked nearby we found the lock box. We returned the vehicle on 29 Aug (location was closed that day but we had called and were told it was ok to park and drop key in lock box but was recorded returned the following day and we were charged $40 for an extra day.
Trinity L.
I have a reservation for a truck in New Prague and they changed it to Northfield due to availability, which was frustrating because I got a confirmation email for New Prague but when they called to confirm the day before they said I can't go there. That incident was extremely frustrating.
Eileen C.
Check out was easy and fast. Brooke was very friendly and efficient - very easy process.
mark P.
Very clean and comfortable. Glad to know we Dan easily rent again.
Benjamin G.
Online truck pickup was great. Only way to improve that would be to have a key box I could have grabbed the keys from, but going in the shop was quick.
Jeffrey M.
Very Friendly and Helpful
Douglas W.
Friendly, fast service-Would definitely recommend!
Bradley M.
It was a great experience!
Erich Z.
Did not have all of the equipment that I ordered on line and charged me for the equipment they did not have. Refund could not be processed on site and may/may not reach me. Truck was filthy. I had to borrow a broom and sweep it out myself. Personnel not knowledgeable about product. I needed boxes and assumed, since they were available on the web site for that location, that I could purchase them there. No boxes.
Michael V.
I found the location very convenient for my move . The truck was mechanically in good condition and reliable, - good equipment. The staff was friendly and I would use this location again.
Gary F.
I ordered 24 pads and only 6 were available.
Erik K.
Key was located in wrong lock box
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