Customer Reviews for Valley Fuel & Services LLC
(U-Haul Neighborhood Dealer)

307 reviews

10012 Crazy Horse Dr   Juneau, AK 99801

(907) 780-4600

Location Hours

  • Mon-Sat: 9 am - 3:30 pm
  • Sun: 11 am - 3:30 pm

Services at this Location:

Contact Us

(907) 780-4600

10012 Crazy Horse Dr
Juneau, AK 99801

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 3:30 pm
  • Sun: 11 am - 3:30 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Only once we got there were we informed the uhaul location was shutting down for good. They tried to cut our reservation short but we got in touch with some uhaul overall manager and he let us keep it for the time reserved. But it was a hassle and a half to deal with it and even get in touch with him. Also the truck floors were all wet- maybe from even being cleaned but they should've wiped it down.

SHIRA L. 
Rating:
5.0

Excellent customer service, they go above and beyond for their customers!!

Lola F. 
Rating:
3.0

The Anchorage Location (on the phone) was very helpful. The Juneau location not so much.

Tom SEE NOTES W. 
Rating:
5.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

The customer service at this site was so friendly and helpful - she made a stressful day so much easier. Thank you!!

MARY L. 
Rating:
4.0

Do what you can to keep this location from closing its doors.

Kris L. 
Rating:
4.0

Michelle really saved my morning. This is the first time renting a Uhaul. When the main state rep called and told me that they didnt have a van and switched me to a truck I was told I could show up early at 6:30 am and check out with the app which wasnt the case. They only open at 0900. She happened to be there and helped me out tremendously. Thanks Michelle!

ANN-MARIE P. 
Rating:
4.0

Customer did not leave a comment.

KAREN SUSAN J. 
Rating:
5.0

Send out the invoice immediately or better yet in person after you return the truck so as to allay any worry about being correctly charged. I'm still waiting for the invoice 2 days after returning.

wayne M. 
Rating:
5.0

Customer did not leave a comment.

mathew K. 
Rating:
3.0

Customer did not leave a comment.

Tracy S. 
Rating:
4.0

I paid for additional fuel when refilling and did not get refunded for what was not mind to refuel. The staff was friendly and apologized for the non-fund for the overpayment of fuel. I feel as though you so stole my money. Richard

RICHARD H. 
Rating:
5.0

Please don't close!

DAVID E. 
Rating:
3.0

When booking a 4 hour afternoon rental, 12:30-4:30, it would be nice if they disclosed during booking that they close at 3:30, and charge an extra $20 for leaving the rental outside their locked gate.

ROSE R. 
Rating:
5.0

It was an efficient and friendly pick up & drop off, making an otherwise stressful experience of moving a positive one!

Jennifer T. 
Rating:
5.0

Overall it was easy pick up and drop off

Judson K. 
Rating:
5.0

Customer did not leave a comment.

Rene G. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

I will love to rent again!🙂

Darlene V. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

I found the on line site to be an easy way to check rates, availability and figure out the size I needed. The friendly on site service helped me get on my way for an efficient move!

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALEXANDER B. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

You can't. It was a great experience. Owners are awesome

JEFFERY C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

ARON L. 
Rating:
5.0

Very helpful checkout service!

Robert A. 
Rating:
4.0

There was some confusion about my reservations: eg I had both a week long rental followed by a 2 day single day rate rental. The regional manager resolved this problem quickly. Many thanks,

PETER A. 
Rating:
4.0

Customer did not leave a comment.

CARYN W. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
4.0

Your website and your registration process.

Lot S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

COURTNEY P. 
Rating:
5.0

Nice new van and lanae was very sweet

Brendan M. 
Rating:
5.0

Always a pleasure. Greay service.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Great people at UHaul Juneau!

Tracy O. 
Rating:
4.0

Calling uhaul service needs improvement, I was on hold for an hour just to pay the fees for my uhaul box, which was super frustrating.

Cassidy H. 
Rating:
5.0

Customer did not leave a comment.

LIZA D. 
Rating:
5.0

Actually friendliness courtesy costmor service excellent

PAUL M. 
Rating:
5.0

Nothing that I can see. The rental process was easy and the customer service by the person in the office was fast, friendly and efficient.

KATHLEEN L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

I'm not sure the service was very good

EVELYN R. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

I love the customers service & owners!!!

MICHELLE M. 
Rating:
5.0

Truck was brand new and made me want to buy a Chevy again! The attendant was also very friendly and patient (considering that I didn't follow the return criteria, she was very considerate if my situation). Thanks guys!

LUKE H. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Amazing!!!

DAWN H. 
Rating:
5.0

They were flexible and friendly. I changed my reservation several times and they were patient and accommodating. Thanks!

KERRY T. 
Rating:
3.0

Customer did not leave a comment.

LYNN S. 
Rating:
4.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

The lady at the front desk was very nice and helpful!!!!

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

SHANNON K. 
Rating:
5.0

Thanks to the two uhaul teams of Juneau and Haines. I was able to get back on the road very quickly. Thanks guys.

AARON H. 
Rating:
4.0

I'm going to call place tomorrow I reviewed my receipt emailed to me and the gallons of gas charged do not match the mileage I drove. Very confused!!!

LEIGH S. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
1.0

Possibly the worst customer exoerience of my life, and I have lived in a lot of so-called Third World countries. Lots of finger-pointing, lots of stress, lots of phone calls, and a box that arrived two weeks late.

Liz K. 
Rating:
4.0

Customer did not leave a comment.

CAROLINE H. 
Rating:
5.0

Customer did not leave a comment.

LORIE D. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

PAULA D. 
Rating:
5.0

Everything was perfect Thanks Doug

DOUGLAS A. 
Rating:
3.0

Take cash and lower your prices in the miles

DEBORAH E. 
Rating:
5.0

Customer did not leave a comment.

Luann S. 
Rating:
5.0

Customer did not leave a comment.

TREVOR R. 
Rating:
5.0

Service was Awesome, and truck rental was great!!!

RYAN A. 
Rating:
5.0

Customer service was 5-stars - thank you!!

OLIVIA L. 
Rating:
2.0

The truck was dirty I had to clean the truck at the start and as I completed my move.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

LOREN B. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY E. 
Rating:
4.0

Great selection of moving equipment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

The chevrolet silverado we rented was in great shape and very reliable.

MONIQUE W. 
Rating:
5.0

Everyone was super helpful and friendly. Great experience.

ADAM E. 
Rating:
5.0

Super clean and friendly staff❤️❤️❤️

MICHELLE M. 
Rating:
5.0

Amazing customer service

MICHELLE M. 
Rating:
5.0

The customer service rep was very friendly and understanding. Thanks for her service.

POOPATHI M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY M. 
Rating:
5.0

Amazing

MICHELLE M. 
Rating:
5.0

Great

PETER O. 
Rating:
5.0

Customer did not leave a comment.

ALLISON G. 
Rating:
2.0

I wanted to rent for less than a day, but they had no after hours drop off. They told me to bring it in the following morning and I wouldn't be charged for the second day/rental period. When I received my bill I was charged for an extra day. I would like a reduced bill to reflect what I intended to rent for and what I was told.

PETER J. 
Rating:
5.0

Great service

MICHAEL R. 
Rating:
5.0

Great service

MICHAEL R. 
Rating:
5.0

Great service

MICHAEL R. 
Rating:
2.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

I was pleasantly surprised that the truck was started and warming up when I arrived. This was a great experience since it was a cold day. Very thoughtful!

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

LILY H. 
Rating:
5.0

Nothing you guys were fast and Efficient it was a joy to use the uhaul to move. I was nervous about parking the truck and the gentlemen in the evening helped me park it. The lady in the morning answered all of my questions and even doubled checked what the insurance covered.

ANGELINA S. 
Rating:
5.0

They were organized, helpful, and efficient.

Jonathan S. 
Rating:
5.0

Absolutely wonderful experience! They had the van running and warmed up for us upon arrival. Extremely friendly!!

HEATHER H. 
Rating:
5.0

Nothing to add

MAE D. 
Rating:
5.0

Everything was perfect. Super friendly customer service, truck was already pre- heating and ready for me. Checking in and out went super fast and it was a wonderful experience.

MIRANDA M. 
Rating:
3.0

Customer did not leave a comment.

ZOE R. 
Rating:
5.0

Keep up the good work.

STEVE K. 
Rating:
2.0

Very poor service. Tell customers the rental is the same rate for all-day usage. We didn't get everything moved because an employee scheduled another customer for the Uhaul. And, the Uhaul wasn't properly serviced.

MICHAEL S. 
Rating:
5.0

Very polite workers

PATRICK T. 
No reviews have been submitted for this location.

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