Good job all around
checita t
Customer Reviews for Valley Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep the same arrangement that you have.
Harvey BAll went well. Thanks!!
Andrea HIf there is no key box at drop off, it should be noted what to do. We dropped off after hours and couldn’t call so we just left the keys where we found them on the truck. Everything else was fine. Thank you
Martin MNothing to improve. Customer service was great. The equipment was great. The truck was ready on time.
Scott CThe service was great, the young lady (sorry I forgot her name)explained all instructions and answer all my questions .😊
Oscar MAndrea was very busy starting at 9am….five customers in front of me. She persistently worked through each reservation until she got to me, with courtesy and professionalism. She was very thorough with each customer, even stating “ I love my job”. She was very impressive, her customer service skills were excellent. Thank you Andrea H.and U-Haul. I will definitely return for any needs, Thank You ! Paul Troxler, Hillsboro, TN
Paul TWe are so glad we went with Valley Storage for our rental needs. The young lady was Wonderful to work with. We will be back to Valley again.
Deborah WI was rent van van the was bad I was lost my life I was driving in night the was hed light the was not work good and I was can't see in front off me And lady told me weekday 19 + .70$ miles and I saw my paper work she charge me .79$ miles charged me I did call and I want my money back
MEHRAN MOverall a very good experience.
Chris GAndrea the lady that rented me the U-Haul was very friendly and explained everything about the U-Haul perfectly. I would definitely recommend a friend or family member use this location
Kimberly MEasy and efficient
KRISTIE DOutstanding customer service
Ron REverything was great friendly staff and great customer service
Ethel PHave used this facility numerous times and staff are always friendly and helpful. Will be using them again soon
Conrad RAndrea does a exceptional job with customer service ! Dennis Thompson
DENNIS TAverage rating due to just dropping off truck on off hours.
Stephen SBest location I've experienced...thanks!
ted hGreat experience, primarily because of the very helpful UHAUL rep at the location, she was great to work with!
Emmett KEXCELLENT CUSTOMER SERVICE
Sonya RKnowledgeable and helpful
Billy SThey were great to work with. They explained everything and the price was easonable.
Guy WThe latch for the door was really hard to lock in place. The truck was also out of alignment
Haley VShe was absolutely wonderful, she helped us every step of the way, even though the app wasn't working! She even stayed later for us! Wonderful, she needs a raise! The truck was clean, and everything was ready for us the next morning. A+++
Christine Ofriendly and accomodating
RICHARD GLove the friendly service here
Anthony BExcellent service in and out the lady who was there was very nice and helped me get exactly what I needed, thank you!
John SFriendly with clear communication
jared tAfter hours return process is too long. I shouldn’t have to pay an additional $20 to return after hours.unless I take the pictures and upload them. I shouldn’t have to take and upload photos.
Charles MAmazing location and customer service was exceptional
christine cProfessional service, fair pricing, and a decent trailer. Very happy with this location in town. Thanks for a good job.
Richard DGreat service!
Trent KI would like a receipt please seemed very expensive for one day
Jonathon PEXCELLENT CUSTOMER SERVICE. She always goes above and beyond .This location exceeded my expectations. Highly recommend
Sonya RNothing, very convenient pick up location. Andrea the associate was very kind and helpful. Oh one thing, I initially tried to process the entire transaction online but your website was spotty.
Chaiyut HFriendly attentive service
Christopher MAll is good
Richard WExcellent service by Andrea Howard.
brian bValley Mini Storage Uhaul Manager was fantastic!
Larry BI have used them several times, their trailers snd trucks are very new and in great condition. No worries about hauling anything the 1,000 + miles
MARILOU CThere was no appliance dolly at this location
Mike YBest customer service and friendly. Extremely helpful and knowledgeable. Highly recommended to everybody I know.
Brian EThe app is a nightmare to use. Using the app to pick up the truck after hours was very tedious and took about 20 minutes. When entering information, the keyboard covers up the form, so you can't see the results of your typing. This made entering credit card info very difficult. Then, when turning it in, also after hours, I never did figure out the fuel estimator, so I just guessed. I did put in enough to return the gage to the same level. But when I checked out, it tried to charge me for gas. I contested the charges, and apparently was successful. For a company that relies on an app so much, this is a very poor app. Next rental, I will try to arrange my schedule to allow me to pick up and return during normal business hours.
Jack TEverything was great!
John Tthe van i rented was full of ashes, but quickly removed with wet wipes and spraying of Lysol to cure the smell of smoke
JAMES GThe staff at this uhaul location was exceedingly pleasant and friendly.
Derek AOwner of the location was super helpful and very friendly. Everything went smooth. Would definitely rent from this.location again. Thank you.
John Sthe amount I had to pay was about $30.00 more than what was given to me online
Pamela CEverything went very well. May need another truck in a few days.
Dianna CCustomer service was excellent. Very friendly and helpful
Vickie J