The lot where they are stored at is not the nicest looking. Could use some cleaning up.Cynthia C.
Customer Reviews for Valley Towing and Recovery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.GLADYS H.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.EDITH P.
The equipment was clean, but the truck did have a slight leak--several of my boxes arrived wet.GRAHAM W.
This was the first time we have ever used a trailer and the woman running the office (whose name unfortunately we did not learn) is fantastic. She was personable and informative. The entire process could not have been easier. Even when we needed an additional part to hook up the lights all we did was walk next door (50 feet) to the auto parts store and a clerk came out to check exactly what model we needed.Joseph L.
Charity was AWESOME! Wish I could, Say the same thing about U-Haul. I originally had a car reserved in Luray which wasn't returned the night before, and wasn't so I had to drive to Woodstock for a truck.. u-Haul should've sent me an email telling me the truck wasn't available in Luray. Instead I had to work it out on my own I would like a phone call from Customer Service. The lack of communication from U-Haul customer service cost me time and money because I had people waiting on me to move the stuff I had to move.WILLIAM S.
Charity and the rest of the staff were very pleasant and helpful.LISAWHETZEL M.
Superior customer-service at Valley Towing Location; highly recommended location in Woodstock, VAMARGUERITEVIRGIN L.
Customer did not leave a comment.Julie W.
The girl who helped me at Valley Towing was SUPER!!! Excellent service due to her help. I hope she will be recognized for her superior expertise in helping me.MARGUERITEVIRGIN L.
Customer did not leave a comment.CHARLES T.
Customer did not leave a comment.MARKEDWARD E.
Customer did not leave a comment.STEPHENFREDERICK E.
good attention and kindness.DAVID D.
Customer did not leave a comment.BevERLY G.
Customer did not leave a comment.Ann S.
Had a lot of trouble picking up truck virtually. Had to stay on phone w/ UHaul rep..Who was excellent...just system glitches..will do in person from now onCharlotte M.
Easy to find. Convenient parking. Well lighted parking lot.ROBINLUCRETIA Q.
The location was too far away. This was the second time that it happened. I really don't think I would use u haul again because it thatKYLEMICHAEL K.
I had good customer service with the people, but I wasn't happy with the fact I couldn't get my truck at my chosen location with having a 2 week reservation. Also when getting my truck, it was really old and scary to drive specially over the mountain and a bad exhaust problem.Nathan T.
Signing in was very slow process - update computer program for expediency.ARTHURSMITH H.
Customer did not leave a comment.Dexter R.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Abdallah K.
Great customer service.james D.
Customer did not leave a comment.Amanda H.
a U-Haul location was less than 1 mile from my home. I reserved the equipment a week in advance. And yet I had to drive 70 miles round trip to another location to get it.BOBBY S.
Customer did not leave a comment.OWEN F.
Customer did not leave a comment.DARLENE F.
Again had to wait for business to open to drop truck off. App would not allow me to do it.SHANNONONEAL S.
Customer did not leave a comment.LUISANGEL G.
They made me waste my time, I made my reservation and when I was going to pick up the equipment they did not have the appropriate one that I had reservedAldo R.
Customer did not leave a comment.Catherine M.
Staff was great and very helpful!AMY R.
Customer did not leave a comment.william B.
They were polite.....but had no idea why I was there. They were not scheduled to start U Haul equipment rental for several days.JEFFREYDONALD D.