The truck was in very rough cosmetic condition, lots of scrapes and dents, and missing interior pieces. Online check in was a nightmare. Thankfully there was an attendant (Karen) who was on site and able to get us on the road. She was the best part of the whole experience
Kyle C.
Customer Reviews for Valley View Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Me uviese gustado que me dieran un recibo donde describiera el millage y el combustible con el cual yo recibia el vehiculo rentado.
KENNY F.This location has great customer service and very professional. The U-Haul process was explained to me in detail and yes I would recommend them to a friend.
KEITH EDWARD E.the woman from the place was very rude and racist since I arrived I told her burnas late I don't speak English but I'll put it in the translator and I started to say bad words and insults later she left for the parking lot with a spray and I voted out of the parking lot it was a week to give the entrance to the truck the worst place
yumisleymis G.Have someone at location
Angel F.Very nice people, easy to rent equipment Lot is alittle small for all the trucks
Patti P.Owner is the nicest woman on the planet. Owner voicemail messages aren't clear, apologized for not calling back. Came by before closure for instruction since after hours drop off. Instructed where to park uhaul and another location (used second location), to sweep cabin to avoid fee. Owner was on location after hours and handed keys to owner, did damage walkthrough, gas and mileage, and shared some personal stories.
Justin M.The owner of this location was very helpful. She went out of her way to make sure we had everything we needed.
Vince B.maybe have a location where there is actually someone there and no crime scene tape wrapped on the door.
Jason B.Very friendly and professional service!
JOSHUA R.Great customer service at Valley View Motors!
Cassandra N.Have the truck available for pick up at the location, and don't charge people when they NEVER picked up the equipment because it wasn't even there.
Sydney W.I rented a 10 foot truck but when I went to pick it up, I was provided with a 15 foot truck. My reservation confirmed that I had reserved a 10 foot truck - the attendant told me that they did not have any 10 foot trucks available and that I was upgraded. However I was not happy driving the larger truck over 500 miles plus additional gas cost.
Thomas T.The ac wouldn't work if you had it anything besides low. The gas also wasn't in the tank ready and they said it would be
Kaleigh G.great service
David T.friendly and helpful
bob S.The phone app when returning the vehicle didn't work.
Patrick E.great customer service!
KENTGIRARD L.great customer service
Madison F.Uhaul changed my pickup location from the original reservation, NEVER received a phone call per the reservation, and the NEW location opened 30 minutes later then my original selection; THEN, there was a mixup on the assigned truck and the 8:30AM pickup (actually 8AM from the initial reservation) turned into me leaving around 9:30 AND there was less than a quarter tank of gas. Maybe not fair to rate this location so poorly but the overall UHaul experience for this rental was NOT good.
Alan H.The location was very accommodating and helpful. I'm glad I used them!
Wendelyn T.I arrived at 12:45 to pick up the trailer if reserved for 12:30. I've rented from this location before so knew the drill. However, no one called me from the office. I went to the door and no one was there. I called the office, no one answered. I called the uhaul number listed and the person who answered was amazing. I was ready for disappointment and she made it all happen. I didn't catch her name, but she is the one who checked me in and got me registered and out the door. She made it happen. She should get a 10!
ROBERTDANIEL B.More availability of trucks would have been nice. We originally had a 20' truck reserved and when we had to move dates, needed to down size due to availability. That is our only complaint. Service was great, and easy to check in and out.
Kirk A.Great Customer Service
Jimmy S.ggod business
ISRAEL P.friendly & helpful staff
zach H.great business
Hiriams A.The uhaul app doesnt work correctly for self service at all. The app wont ket you upload pictures at drop off. The app doesnt recognize your at the pick up location. The live pick up process doesnt go thru and verify warning lights. My pick up took 2.5 hours mostly on hold to begin the live verification because I had to call uhual. Then after completing the live verification I started the truck up and the check engine light was on. So I had to make a seccond phone call. Drop off wasnt any better after discovering the app was the issue. It wouldnt attach the pictures to the live drop off feed. I financially opened the drop off procedure in google chrome. And that seemed to work. All in all, the 24/7 ride share system need alot of work and over haul. I'd love to spend some time with a representative that can actually implement changes, to explain the changes I would reccomend.
Sam M.great service
Larry K.good experience
Eric J.great location, clean, friendly employees
Robert G.Truck was dirty and empty tank
larrod P.clean & friendly people
Edwin H.good place
HANNAH S.N/A
Jimmy S.Outstanding Staff
Jimmy S.Karen was phenomenal in helping me. Her customer service was second to none!
Geoff P.good servicee
william J.Great customer service, stayed late to help us. Also we were late returning the equipment and they where very understanding and worked with us. Good people and I highly recommend.
Teresa R.Karen provides great customer service.
Alex L.I had to wait a few minutes because my truck was returned late and the employee told me she had to check it in and sanitize it. I didn't mind waiting at all, it's great knowing this location is taking my family's health concerns with covid serious. Very much appreciated!
tessy G.super easy process, clerk was great!
LUKEREAMER P.U haul is a good for Rent car
Leo L.The equipment I reserved was not returned on time but the clerk was able to find a different vehicle that worked for my needs and even discounted my mileage for the inconvenience of me having to wait . They made the best of a bad situation. Great customer service.
raymond H.good service
Yevgeniy M.I was late getting there and my truck still wasn't ready but the lady apologized and explained the truck was left very dirty by last renter and she was trying to get it clean for me. I appreciate knowing the truck was sanitized. Overall good experience.
KAYLEELOUISE S.The employee was friendly and professional. I would definitely recommend this uhaul office.
MATTHEWROBERT E.we were happy working with Karen at her car business and she is just as nice and helpful with her Uhaul business
Karen R.picking up truck was a very easy process
NATASHA T.very friendly and helpful
Traivonna C.My husband left his sunglasses in the van which I understand is our fault. I called and they told me they had them and would put them in a lockbox for us and we could come get them. When I went to get them, we live an hour away, they weren't there so I called. I got this extremely rude woman that got nasty with me and said that they only were in the box for probably a day because they use them and she didn't know where they were. I tried to explain that we lived an hour away and didn't know that we only had a day to get them. She said “well it was your responsibility to askâ€. I am unsure how I was supposed to know to ask that when the woman I spoke with said to get them when we could. I know that an employee has them because there is no way someone would have left the glasses in the lockbox and put keys in there. She told me she'd look when she could, meanwhile I was sitting outside but she couldn't do it then. She never called.
Joseph E.There was a hole in the roof of the vehicle that caused water to leak on furniture due to rain. I was also charged for extra mileage and a cleaning fee for no wrong doing on my behalf. The truck bed and cab were dirty when I picked it up and the truck was only used to drive to required locations, making no unnecessary stops elsewhere. Overall, I am very disappointed with my experience and will not be using your services ever again.
Joshua S.Very efficient and friendly.
Nicholas S.Needed it for the full day on the 28th, but the latest allowed to pick up on the 27th was at 245, website said it was not available for after hours pick up, After running into a delay i called the location to let them know we would be a little longer she wanted to know the exact time so she could make it available , i ask how if they don't allow after hours pickup, she got agruementative and told me i didn't click the correct button, when i told her it wasn't an option and i would call, she informed me i had to reserve online to be able to pickup after hours, which i did, and the whole check in was online so still not understanding why and not happy with the fact i got charged an additional day, when the option to pick up after hours was not given
Richard H.There was no one there at the time I was looking to get a trailer. Hours were posted but sign said closed due to COVID only to have someone at this site when I dropped off the truck. Phone support didn't know no one was there. Very poor way to run a business.
Kenneth O.Although I went to this place around 11pm. The lady on the phone helped me a lot. She was very patient and kind. She made the return process smooth and easy.
Ingrid R.I went to the truck/tow dolly return process through the phone because I went after regular business hours. However, the lady I spoke with on the phone was very kind and patient. She guided me through the return process while I followed step by step on the website. She made the whole process very easy.
Ingrid R.Service was excellent at this location and the owner assisted me with my rental, and I was so impressed the way the rental was handle, I am return in mid August to move to Colorado using this location for rental of that trip also.
DANIEL W.Great experience. The lady that helped me get the truck on a short notice was super helpful. She even stayed 30 minutes after closing to make sure I got all I needed.
MARTIN D.None
Robert D.Can not get one closer to home had to drive 35 miles there and 35 miles back to pick it up. That shouldn't be a charge costing me 100.00 more then it should have if had one closer to home.
JASONDALE W.It would have been nice if there were a U-Haul store in Harrisonburg where we could have purchased supplies.
Cheryl R.We arrived with truck and lady refused to help us return it. Told us we had to do self check in and to drop the key in box. My phone was almost completely dead and my husband didn't have his. She also refused a check in with another older gentleman who was returning a truck. She would yell through the door and tell you what to do. I understand covid is still going on and precautions are necessary .. but she was absolutely rude. When I told her my phone was almost dead she said maybe I should have thought about that first.
ZACHARYO'NEAL G.All good
Vincent P.