Customer Reviews for Valparaiso Storage
(U-Haul Neighborhood Dealer)

33 reviews

900 Valastics Ave   Valparaiso, FL 32580

(850) 389-2248

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(850) 389-2248

900 Valastics Ave
Valparaiso, FL 32580

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
3.0

The truck was not swept out. The local vendor had trouble trying to rent my vehicle over the internet.

Joseph S. 
Rating:
3.0

I chose to use the app for pick up so as to not have to take time at a counter. However the person called me and wanted to make sure I was picking up the truck but was very rude and sounded like I was making her wait on me. Once I arrived at pick-up location she insisted she needed to check me out even though I informed her I completed check out on the app. Recommend training dealers on the app process.

Maureen J. 
Rating:
5.0

Customer did not leave a comment.

BROOKE T. 
Rating:
3.0

I wish the employee wore a mask and I had to pass 2 other uhauls to get here but this was the closest option that popped up when I booked my trailer. Location was clean and well maintained and the employee was very nice and helpful.

Candace R. 
Rating:
4.0

Truck was dirty, I was charged for 2 days on a 1 day rental. I ordered a dolly, location did not have a dolly. Staff was super friendly and apologized for not having the equipment ordered. The online help I received when dealing with the over charge was great as well. Miguel was quickly able to reverse the overage.

Todd G. 
Rating:
5.0

Friendly lady, very easy going, made dropping off the trailer a piece of cake.

Michael K. 
Rating:
1.0

The woman that was working there was not doing her job. She kept saying she couldn't help me with the reservation.I Was there for 2 hours trying to get a code online to unlock a box to get the key to the truck. Terrible customer service. Would not recommend.

crystal F. 
Rating:
2.0

Dropped off outside of business hours. Unclear directions on where to park, storage facility dislocated from main office, parking in storage area is assigned but not advertised (had to be told by someone whose area I was parking in). Overall, just designating a drop off area and adding signs or directions in the app would probably make this 100 times better.

Hilton P. 
Rating:
5.0

Everything was smooth! Thanks!

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Tam S. 
Rating:
3.0

Customer did not leave a comment.

Stacy S. 
Rating:
4.0

Customer did not leave a comment.

BILL M. 
Rating:
4.0

The agent was very helpful and courteous. She did have problems initiating the rental through the U-Haul system/electronic pad. She finally had to call for assistance. Didn't turn out to be a big problem since I was the only customer at the time.

Teddy W. 
Rating:
2.0

Clerk who fastened the trailer to my hitch did not properly tighten the mechanism. At about one hundred feet from the location, the trailer jumped off the hitch ball and hit my vehicle's rear bumper and scratched the paint.

zachary S. 
Rating:
4.0

Customer did not leave a comment.

Madison W. 
Rating:
3.0

Customer did not leave a comment.

Jerome K. 
Rating:
5.0

Awesome customer service. Truck was ready and minimal time to get paperwork down so we could get moving.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
3.0

After hours drop off, tight location for parking trailer. But convenient for me.

Jerome K. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

Customer did not leave a comment.

Jerome K. 
Rating:
5.0

Your reservations services needs a lot of help. It would help if they were professional at all times.

Teresa F. 
Rating:
5.0

Customer did not leave a comment.

GENE C. 
Rating:
5.0

Customer did not leave a comment.

stone H. 
Rating:
3.0

Shop was closed when we dropped off. We called and dropped the trailer where told. no other interaction with personnel.

Jerome K. 
Rating:
2.0

Customer did not leave a comment.

Jamie E. 
Rating:
5.0

Customer did not leave a comment.

cecil B. 
Rating:
5.0

N/A

ERIC B. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Great job will always use uhaul

keith T. 
Rating:
4.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

MOHAMAD S. 
No reviews have been submitted for this location.

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