Customer Reviews for Value Plus of Illinois Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

I had a great experience when I made the reservation online… so when I went to the facility to get the truck the guy was pressing me to get insurance on the truck but I rented once before in February and I ddnt add the insurance so once I dropped the truck off he told me the truck was good to and to leave he then inspected the vehicle and it was all good so I stuck around for a little while longer and then I get a call two days later saying there was damage to the truck which there was never anything around or to hit for that truck to receive any damage he wouldn’t even tell me wat the damage was so he then proceeded to tell me to take it up with U-Haul and hung up the phone in ma face! He then took almost $500 out of my account for something I never experienced with this reservation so now I am awaiting because I put in a dispute the very same day he called me

Rating:

4.0

I got a trailer it was in good shape got the job done. Not to bad of a price either. Stayed open later than he needed for customers.

Rating:

1.0

I rented a 26' truck with a card on file. It was a guaranteed rental I called the young man and he said I had to come in with my card. I told him I would be there shortly our job ran late. He informed me truck was there for me. I arrived a half hr later and he gave it away stating I was late. I was livid. He had a smirk on his face the whole time and I didn't think it was funny at all. Also had another book the next day and he also gave that away so I got shuffled over to a 24/7 share which hard to do when it's my account and my driver has to pick it up. I will never go to this location again Not dealing with a smart ass when I rent from you ALOT. They need better customer service.

Rating:

1.0

Be open on time

Rating:

5.0

First time renting car trailer. If you need a trailer this is the way to go. Very easy to use.

Rating:

1.0

When I showed up for my appointment, no one was at the store and all the doors were locked. The manager didn't show up until 45 minutes after the appointment. When he did, he was in no rush to accommodate being late. The truck had not been cleaned and the cab had chips all over the floor and a used fast food bag stuffed into the console. Very disappointed with the service!

Rating:

5.0

The Truck smells like pot !!

Rating:

1.0

Stop ripping people off

Rating:

4.0

Great service

Rating:

5.0

Nothing, good customer service all the way around

Rating:

5.0

I've used them twice in last month good customer service

Rating:

5.0

In and out quickly and efficiently.

Rating:

5.0

Clean and well maintained trailer. Very prompt service.

Rating:

5.0

The staff was super friendly and helpful!

Rating:

5.0

Staff was so helpful. Will use this location again and again.

Rating:

5.0

They accommodated me with an issue without a skip. They were very professional. I've used this location several times and I would recommend and use again!

Rating:

5.0

Ali took care of my reservation. Assisted in hitching up. He made my rental excellent

Rating:

4.0

More trucks will bring more business

Rating:

5.0

Absolutely nothing! Top notch service, thank you for putting me at ease.

Rating:

5.0

I feel like nothing needs to changed.i was treated with kindness and respect.webt above and beyond to see to it our needs were met.thank you I am renting again this coming up friday.we use it for thrifting furniture and goods.local.

Rating:

5.0

You need to accept AARP for moving equipment rentals. The older generation will be more appreciative of your services

Rating:

5.0

Staff was very proficient and efficient, nice people

Rating:

1.0

I was left sitting for nearly 3 hours before a very nice man took charge of the situation and finally helped me. The other younger person had just let me sit,and actually suggested I walk to another uhaul dealership to get service. The entire experience was not good.

Rating:

3.0

We were notified that we were tracked with an AirTag to/from our destination and back to our home. This is a major security concern for us, and we returned the vehicle early because of it. If there was supposed to be any form of tracking, it was not disclosed at pickup.

Rating:

4.0

Transmission was holding gears. Sounded like the transmission was going to go out.

Rating:

3.0

I would not recommend U-Haul in general. This has nothing to do with the location that I picked up from. This is about the total rental experience. First, the issue of U-Haul not guaranteeing my equipment at one location, 2nd, pick up changing 3 times in 24 hours, and 3rd, me having to drive 120 miles to pickup the equipment is terrible customer service.

Rating:

5.0

I think that it's important to remember the rate per mile that was charged versus the amount that showed up on the final contract receipt. The value Plus you all rental vehicle that I rented from value Plus, was a great experience; with one minor exception. I was told by one of the clerks I'd be charged .49 cents a mile, when in reality the receipt that was emailed to me reflected a charge of 69 cents per mile... I am sure this was a minor oversight, but had I driven the 1,000 miles I was expecting to before my employment contract was changed, I might have been a little bit more concerned. All in all my experience with Value Plus, and the U-Haul rental service was exceptional! I personally like to thank Diego, and everyone else at the store, who works there, for their professionalism, and courtesy. I truly anticipate needing another truck again very soon and several more times before the year 2025, and I'll be sure to come back to them every time!

Rating:

5.0

Nothing really. The experience was perfect

Rating:

5.0

I was more than satisfied! It was a lot easier than I had feared. I checked in ahead of time, and I was out of there in less than five minutes, and the van even had Sirius radio! A good experience.

Rating:

5.0

Everything was great and this was my second time renting from this location. The process was smooth and easy

Rating:

4.0

One of the tires was 40 lbs low but difficult to notice by visual inspection because of the axel set up the other tire kept the majority of weight off. When we got trailer on to highway it's a good thing we had a trail car watching because the trailer immediately stared to sway, they pulled up next to trailer and noticed it was low and we were able to pull over and fill up with air

Rating:

4.0

I believe that it is an unfair business practice for U-Haul not to give credit, when the truck is returned with more fuel than when it was rented. The truck had 3/8 of a tank of gas when rented, it was returned with 5/8 of a tank of gas. Since the tank was 33 gallons, that is approximately 8 additional gallons. This is VERY UNFAIR. I plan to pursue this wrong!!!!!

Rating:

5.0

Very helpful and courteous staff! Vehicle met all my expectations. Check-in and return were quick and easy.

Rating:

5.0

Complete different experience. Very professional. Understood my concerns. Documented and then followed up for a few hours helping me contact Matt Jones. I’m waiting to hear from him. Thank you

Rating:

1.0

The back cab was not swept out it was sticky stuff on cabin door. The air does not work you gave to put it on vent low and rill.the windows down plus the vents on. i told the gentleman about it he Basically said yes it do work. they didn't give me a different truck they still charge me. i will never ever go back

Rating:

3.0

The windshield was covered with bugs and there was no washer fluid in the tank. I bought some and filled the tank for my trip. The back of the van was covered with white dog hair. I rent from U Haul often and this was the worst/dirtiest van ever...

Rating:

5.0

Every single good thanks uhaul

Rating:

1.0

I have been accused of stealing one of their trucks. From the moment I stepped foot into this place I got an uneasy feeling about it. Originally I was told I had a truck that I didn't want. I reserved a 10' truck and they tried to give me a 20' truck. I didn't want nor need that big of a truck. They did end up giving me a 10' truck but the paperwork didn't match the truck I got. When I said something to the girl she said "oh its ok". I didn't like that response but need a truck and have never had issues with renting a U-Haul before so I took it for face value. I took pictures of the inside dash as the mileage and gas tank didn't match up with my paperwork. I rented this truck on June 30, 2023 and returned it at 3:40pm July 2, 2023. I tried to do the online return process but I kept getting an error. So I dropped the key in the locked key return and left. On July13, I received a call stating that I had not returned the truck and if I didn't return it by 5pm that night they were going to report it stolen. I spoke to this man and told him there is no way that this truck was not there and he said that they have really good security cameras and I am not on the cameras returning this truck. I said that is not possible as I dropped it off between 3:30-4pm on July 2nd. He said he would call the owner and get back to me. I waited a week and never heard back, so I called. He said that it had not been resolved and they reported it stolen. I called the owner and tried to explain the situation to him. He said that he reviewed all the footage on July 4-5 and I was not on the camera. I said well of course I'm not I dropped it off on July 2! He said that he would review the footage from that day and get back to me. I couldn't wait for someone to call me back or get this resolved as I felt I was being falsely accused of something, so I called corporate. The lady from corporate said that she did see that I attempted to return the truck online at 3:38pm July 2, 2023 but was unsuccessful. I explained to her the whole story and she said that she would get a hold of the owner and to give him 2 days to review the footage and wait for a call back. On Saturday July 22, 2023 I got a call from a local police officer saying that they found the vehicle so it was no longer grand theft auto but would be considered a civil suit now. She asked me who I gave the truck to, I said nobody I returned the truck that I had to the place I rented it from. She said that again I am not on camera returning the truck so I am liable for this. When they sent me the paperwork via email once the truck was recovered the truck number that was on it didn't match the truck number I had! I am being wrongfully accused of stealing a truck and not returning it! This place is shady and I will never rent a U-Haul truck again from any facility after this whole situation. I am an honest person with absolutely NO criminal background and for this to be happening to me is absolutely inexcusable! The company messed this up and instead of taking accountability for their employees mistake they are placing the blame on me! I just beat cancer and was moving into a new place to start a new life/next chapter in my life, and now I am having this stress added onto me which is making me sick in more ways than one. Don't rent from this place!

Rating:

5.0

Absolutely the best! The staff was so sweet and accommodating. Will never need to go anywhere else! Thank u guys! U guys were so kind!

Rating:

5.0

The inside of the florence has just a little dirty, from the previous renter. However the overall it was a good first time rental ecperience. The staff was great at checking out. It was a little confusing dropping the truck off. I will rent again and it was worth it 100%.

Rating:

3.0

Ensure vehicle is clean and properly maintained

Rating:

5.0

I received prompt and friendly service. The van ran well. Very satisfied! Also, thanks to the attendant for retrieving my cell phone, which I left in the van when returning it!

Rating:

1.0

Appointments was to pick up van at 8am and nobody there. Called corporate who transferred us to another nearby location to pick up a vehicle. While on the way to new location, got a call from the first location to come back as someone was now there. When we got there, was given a van that keys didn’t start the engine. Given the correct keys but showed a rear tire was low on pressure. Finally given another van to drive. This really dug into the time we needed to be on the road! And not even an apology for not being there at 8am as scheduled!

Rating:

5.0

I received an additional fifty dollar charge after I returned pick up truck vehicle. I don’t know what the additional charge is for? I put gas back into the vehicle.

Rating:

5.0

10

Rating:

1.0

Again I am not happy becathere was a record of where the was and I have a witness where the needle was when I dropped it off.... And I still got charged for the gas.... You nothing but a bunch of rip offs can't even defend a person and help them. Try to figure out what the truth is which I know it is because I have a witness and they don't.....