Everything from start to finish was just awesome, the customer service couldn't have been better, the truck ran great, it was big, but we needed a big truck, so it did awesome, please contact me if anyone wants to talk more about my experience, you guys rock! Brad Roe 503 939 5467
Bradford R
Customer Reviews for Value Towing & Auto Repair Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kim was very helpful getting me in and out of there. Thx
PETER DStaff was polite and said they'd pass along my notes about the truck (needs an alignment, windshield wipers chitter). Atmosphere of the whole location is a little... industrial. I have nothing to complain about, but people who expect "white glove service" might experience culture shock.
Kathy AIn and out prompt service. I appreciate the convenience of being able to return truck after hours.
Hazel GMy first time renting a Uhaul and I didn’t expect U-Haul to be so app user friendly. From the process of booking the U-Haul, to checking in on the app, to management of the rental, to the drop off. It was a great experience, Thanks U-haul!
Billy NIt took an hour to check in digitally. A very long process to set up and figure out the app. Internet issue caused a need to call customer service. They hung up on me twice. Truly a terrible experience.
Casey PDid not feel comfortable just leaving it on the side of the road due to the NO PARKING signs in the driveway. Poor location / bad neighborhood
Rachael GCharge less?
Ann WEverything was acceptable they had nice clean trucks thank you
Willis AEverything was good and well!
marius sMy only problem was they put the wrong destination drop off down, and they tried getting $600 more dollars for their issue
JACKIE KIt’s awesome and I would prefer always use it for shifting house appliances and very inexpensive.
samiullah kNothing,vit was a great experience.
Ron WNeed less repairing cars for parking or rearrange the cars .
David BA complete disinterest in a relationship. Never never never!!!!again.
Deborah HThe key was difficult to withdraw from the ignition and the windows were leaking during the rain Staff was friendly though and would recommend this location to others.
Evan TSweet attendant. She was kind but thorough and fast. Will use this location again if the need arises. Thanks!! Wes
Wes ZNone
Barry BNothing. You guys are great .
Carri CFriendly and professional
Kenneth OGreat seething. Super easy rental and turn-in.
Patrick GVery limited parking options at this location.
EUGENE HPut the full price on the web not just the rental of the truck
DEANA AThank you for wonderful customer service and helping me with checking in the truck! :)
HANNAH RIt's a mechanic shop so I wouldn't expect it to be clean
KATY WWhen I called the place they were helpful. I had problems with the website and Unaul changing the locations, then the extra fees, ridiculous, already paying for it and it should be already included in the rental price. these fees are thievery. I hope someone with more time starts a legal process to stop that
Jesus RBlankets weren’t clean
Michael SThey are claiming I drove 50 miles. I left the uhaul premises at 9:45am, drove to 148th and se Division to pick up a mattress. Dropped off mattress at my house on 122nd and se division and returned truck at 10:15am.. It is not possible to have driven 50 miles, pick up a mattress and load it, unload it at my house on 122nd and division and straight down 122nd to uhaul place in that short period of time. At the most it was about 8 miles total. Explanation: clerk read the mileage wrong before I departed. If you could do a distance check from 5995 se 122nd to 148th and se division and back to 5995 se 122nd you would have the correct mileage. I called 503-344-1338 to let them know of this discrepancy. Said they will look into it and call me back within 48 hrs. Norma Brickley
Donal BThis place appered disorganized with little room for truck. Person there was not helpful, was not able to tell me what i needed to do. Was worried i did not do drop off right and had to call to check.
Jeffrey CThis is a great location, expertly managed, with friendly and capable ownership. Our best UHaul experience ever.
Linda KLock box, everyone can't use internet. I can and had trouble trying to access, it wouldn't let me log in and I had people waiting to give me a ride to my car. Should be code we can put in, only thing clerk didn't let me know I had to go on line. I dropped the keys in with a note attached and the gate was open so I parked in in the gate. location closed on Saturdays
delilah yGreat service and products. Convenient and affordable.
CHERIE LServic good
Vuong VClose and friendly people
Jo ROn my do date I was having trouble on the uhaul log in.. to return the moving truck.. wouldn't send confirmation code to my phone.. I was lucky I had ahead.. before 5pm.. to make a note with customer service..
Kenny CEverything was great
Carlotta FEverything was perfect! Thank you!
Angie Ball good
Anthony MUhaul associate should tell someone when there is no 24 hour drop off. This costs me extra mileage, an extra gas charge, I had to drop the trailer and move it by hand to get out of my spot I parked in. Not a very happy person.
Alexa-Shyann MThank you for letting me change the location of the drop off point to a closer spot.
Rocco RNice drop off location.
JERRY FKeep up the good work.
Matthew SThe cab floor was covered in mud on both the driver and passenger sides. The man working didn't give me a contract or do a walk through inspection of the truck, he just handed me the keys and sent me on my way. After I returned the truck, I got a call from a uhaul rep saying there was no record of the rental and that I just got a free rental. I told him that my bank account was already charged, he said it was being refunded. It was refunded, but the next day, two more charges adding up to more than the original charge were taken out of my bank account! We're still all trying to figure out what happened, but I am very displeased with the horrible service and overcharging of my bank account. I won't be using uhaul again.
Amanda TReceptionist was really kind and helpful
sergio tOver charge, hidden fees
Phuong LNothing, everything was great! Thanks!
Jacob DThey were so helpful and even backed the trailer in for me!
mary lThe rep there is very helpful. Thank you.
Phong LAttendant at the pick up location didn't check vehicle before handing it over. Was told that it had a half a tank of gas but after driving for 15 minutes I got a low gas notification and noticed I was driving on empty on a busy Portland street. Steering wheel was sticky. Was not told of the road tax until pick up. And even after dropping off vehicle hours early was charged for extra mileage. Vehicle did the job but was not worth the rates I was charged for. I made a reservation and they didn't even take the cardboard sign out of the window of vehicle
Landon CI made my reservation for a specific truck well in advance. I was even under the impression that if the specified location that I booked did not have the truck I needed I would receive a $50 voucher? Two days before my move I received a email stating that I would have to go much farther to pick up the truck I booked. That’s strike one. When I arrived promptly at 8am (the time I had requested) the Uhaul clerk (kid) was not in yet. Some mechanic in the back said “He’s not in yet, he’s probably sleeping. I’ll call him now” Meanwhile. I have movers and workers at my house waiting on me. 820 am is when the kid finally shows up. He starts asking me all the usual questions but I had to interrupt him- Didn’t I book this for express pick up? Shouldn’t you have all my information already? Strike two. I go get in the Truck now 30 min behind my schedule and I see there is 1/4 tank of gas for me. Strike 3. What a giant pain / inconvience. Not what you want on moving day. There’s already enough going on as it is.
Tyson DThe trailer was old, beat up and a little dirty inside including dirt and leaves. It was not in good condition. The handle above the hitch was half broke off, the guy said yeah it's been like that for awhile, it's noted. Well I didn't want to break it completely off so I never used the handle to pull the hitch up, I just lifted the whole hitch arm instead. The guy also didn't connect the trailer for me, which I can do but i wasn't expecting to do it myself upon pickup so I didn't bring any gloves. I connected it with bare hands but then my hands were all super greasy with black grease. Wish I had known I was to hookup the trailer myself I would have brought gloves. Other parts of trailer seem old and rickety. At times I was afraid the thing would fall apart. Uhaul needs to provide better equipment.
Jim HVery friendly.
Douglas Li would have preferred a trailer I could secure with a lock on the hitch, unhitched as well as when connected. I did not ask for one this time, but I've had them in the past. I had to drive around Portland for two more days after picking up the trailer, but I pulled it then out of concern for its security.
mike kUse the preferred location as the preferred location. Making the customer drive to an alternative location is bad Business.
jim oHaving the utility dolly that I ordered, paid for and was told was in the truck actually IN the truck would have been good.
Linda QThe general appearance is chaotic and not well cared for (gravel lot, many pools of water, scattered vehicles and parts, etc.) However the employee was helpful.....but generally not a positive image for Uhaul from an appearance perspective.
Ric HNo brainer experience, it was excellent. I would recommend them to anyone I know.
steve cI went to the hogan store to pick up the truck and was told they did not have one there. I had called the hogan store and reserved on Thursday to be picked up Saturday morning at 11:00 I was sent to 3 different stores to find one I did not appreciate the hour in a half set back on getting a truck or had people who were waiting on me.
Dan M