Customer Reviews for Valz

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Valz

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

doug f. on

Rating:

Customer did not leave a comment.

Lawernce S. on

Rating:

Do not recommend this location to anyone, we were told that they just rent the vehicles. They do not wash or clean the inside from the last customer. Our unit had mud on the floor and there had been a shedding shaggy dog in the passenger seat from the last customer. The vehicle was dirty and had mud on the running boards which made checking it for damage before taking it next to impossible. Their customer service lacked in knowledge of the online contract process, and all we were told was to read the email and call the number supplied (ended up talked to Arizona for help). When the vehicle was returned and inspected by them, we questioned their process and were told to leave their premises.

Jocelyne c. on

Rating:

Customer did not leave a comment.

barry M. on

Rating:

This location was excellent, the other location in Edmonton was good too but the location in Southpark Leduc was terrible. I will never go there again , even for other services after the way I was treated.

Vanessa H. on

Rating:

Returned when business was closed

chris G. on

Rating:

I was going to use one of my employees as a driver. Turns out that particular driver had an outstanding debt and because I was going to use him it flagged me and I wasn’t allowed to rent unless his bill was paid. Uhaul made me pay someone else’s bill in order for me to rent. They wouldn’t let me change the driver to another of my many employees. Could Not Believe It. I needed it so I paid someone else’s bill and never got out of Leduc uhaul until 9:50 after all the issues although the rental says 9:20. Returned it at 9:45 and they billed me an extra day. Plus 20$ for fuel when I took it at just over a quarter tank. Leduc guys were lovely - but Uhaul as a corporate entity are among the worst I have ever dealt with. Uhaul will never see my face again... its called Service Uhaul - and you are severely lacking in the concept.

James w. on

Rating:

Customer did not leave a comment.

Leslie A. on

Rating:

Appreciated UHaul offering an extra day for the inconvenience.

Wendy V. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Customer did not leave a comment.

Mike D. on

Rating:

nothing

Martin D. on

Rating:

Customer did not leave a comment.

bob b. on

Rating:

Everything was great from the pick up to the return of the truck. No hassles or issues at both places

Eileen v. on

Rating:

Customer did not leave a comment.

ronald b. on

Rating:

Doing great, thank you. Staff friendly.

scott c. on

Rating:

Customer did not leave a comment.

Jim D. on

Rating:

Customer did not leave a comment.

Michael P. on

Rating:

Customer did not leave a comment.

jOHN m. on

Rating:

This is without a doubt the best experience I’ve ever had at a uhaul location. The staff there are very helpful and totally professional.

Cody K. on

Rating:

Be sure to triple check that your truck will be ready. We had to drive to spruce to get a truck, even though we booked 2 weeks in advance and was told they had what we needed and they didn’t.

Angela F. on

Rating:

Stand by your word on what your offering as a bonus for the inconvenience.

Rick T. on

Rating:

Very uninviting, and unfriendly...

Kristin K. on

Rating:

Customer did not leave a comment.

dave h. on

Rating:

Customer did not leave a comment.

BRAD A. on

Rating:

The windshield washer fluid didn’t work & couldn’t get cargo light to work, other than that everything was good.

Ralph S. on

Rating:

Customer did not leave a comment.

Mark K. on

Rating:

Customer did not leave a comment.

Grant R. on

Rating:

Customer did not leave a comment.

harvey h. on

Rating:

Very helpful and prompt service when dropping off the Unit.

Fernando M. on

Rating:

Great location with great accomodating staff. Highly recommended.

Katty M. on

Rating:

Customer did not leave a comment.

Harvey S. on

Rating:

Customer did not leave a comment.

Patrick W. on

Rating:

Replace management in the Leduc, did check on truck without renter and then come up with charges to claim the one hundred dollar deposit. Will never use uhaul again as this was the second time this bullshit happened, first the truck should have been inspected when I dropped bit off not when it was confietent for them and then park the truck on a hill so the gas reads below a quarter the same when we picked it up as soon as we pulled the truck onto a level area the gas needle went from a third to a quarter so that was what was put back in! Have also reported this to BBB and consumer affairs. And finally I do not appreciate being talked down to by a couple of fuckin crooks either management needs to start treating their customers with respect not rudeness and contempt. Next time a use Ryder trucks to hell with your trucks and crooks

KIERA S. on

Rating:

Customer did not leave a comment.

Jennah V. on

Rating:

We've used this location several times and have always had great service!

Andy S. on

Rating:

Nice people. Helpful and efficient.

donald b. on

Rating:

i dropped off the truck 3 days early and never received a discount.. instead i got charged more (the early return should have offset that) very angry over that

BRENT F. on

Rating:

Great customer service.

douglas c. on

Rating:

Customer did not leave a comment.

Jody H. on

Rating:

Agent could be more friendly

Heidi D. on

Rating:

Customer did not leave a comment.

Andrew S. on

Rating:

Truck was very dirty in and out with garbage in the centre console. Had to shovel out box by myself. Unenthusiastic customer service. Purely a utilitarian experience.

DALYCE R. on

Rating:

Customer did not leave a comment.

Lillan c. on

Rating:

The person receiving the trailer said that it should of never been rented the tires were balled and clearance lights weren’t working

Tina T. on

Rating:

Customer did not leave a comment.

Tiffany S. on

Rating:

Customer did not leave a comment.

Diana G. on

Rating:

Customer did not leave a comment.

Luis Alberto C. on

Rating:

Best moving experience so far. I like the variety of vehicles available as well as the profesionality of the Uhaul people helping to select the most suitable vehicle for your stuff!. I was impressed with the quality of the truck I rented from Uhaul, low in gas, comfortable and super clean and easy to drive, the high of the truck and the ramp had been super helpful as well as the videos in internet explaining the best way to fill the vehicle with your stuff. Thanks a lot for your support Guys!!.

Don H. on

Rating:

Customer did not leave a comment.

Andy S. on

Rating:

They were very nice.

Julio R. on

Rating:

Customer did not leave a comment.

Kelly F. on

Rating:

Customer did not leave a comment.

Matt G. on

Rating:

Customer did not leave a comment.

tom w. on

Rating:

Customer did not leave a comment.

Mary H. on

Rating:

Customer did not leave a comment.

Steve H. on

Rating:

Customer did not leave a comment.

Vic G. on

Rating:

Tammy and Darnell made it easy for me to rent the moving supplies I needed. I also returned my truck at their location. The service was excellent, prompt and friendly. Highly recommended.

Joe M. on

Rating:

Customer did not leave a comment.

Nancy b. on

Rating:

I am very pleased with the excellent service at the Leduc location, so nothing I can think of. I have rented 3 times from this past year, and the team there should be commended.

Kathy M. on

Rating:

I found the pick up somewhat distressing since it had to be done on my phone via a website (technology ... ugh). It took me 45 minutes just to get the truck. The drop off was much easier. How to improve it? 1) make the website a little more user friendly (so many things didn't work for me). 2) Have staff available to do a human to human pick up.

Matt L. on

Rating:

Outstanding service and very helpful.

george m. on

Rating:

Customer did not leave a comment.

Terri R. on

Rating:

Customer did not leave a comment.

Ruel F. on

Rating:

I initially placed the rental and trailer hitch installation with your Edmonton location on 50 street where I found their staff highly un-professional and will never use or recommend their service again. order# 26822085.

VICTOR L. on

Rating:

Customer did not leave a comment.

Eric G. on

Rating:

The location was fine. But the internet booking was a disaster. I booked a 5X8 trailer at 1403 sparrow dr. Than I got a text stating that a trailer is available at 52 Ave. When I did the online check in. It stated to go to sparrow drive. I drove there, only to find out, that there is no U-Haul dealer there, I called the 52 Ave location, they told me that they have no trailers. I called head office, who reserved an upgrade. At the 6527 Sparrow dr location. The people at that location gave me great service. You guys need to fix that.

DAWIT A. on

Rating:

Customer service not friendly

LAWNTZ V. on

Rating:

closed on sunday

Krystal L. on

Rating:

tried to pick up the vehicle after hours using the mobile app, it was a complete waste of time as I was "not qualified" to pick up the vehicle. the online chat would not tell me why and would disconnect right away. Had to delay the move until the store opened and the lady told me the facial recognition was declined... it was a complete waste of time and was a horrible experience, I would not rely on after hour access with Uhaul.

Kayla P. on

Rating:

I am only now finding out a week after returning vehicle that I have a balance owing? I was told someone would contact me the morning after drop off to confirm if there is an outstanding balance. So now here I am 7 days past return date and now you want me to pay ANOTHER 30$ for a late fee? When I’m fact I was not told about this extra charge Absolutely ridiculous. My company does work for you guys across Canada and I can honestly say I’m second guessing you guys ever again

Kyle P. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

The truck was not clean...covered with mud. The windshield wipers needed to be replaced ....because of a scraping loud noise. North Vancouver said that they would replace them benefiting future clients.

Shawn U. on

Rating:

Customer did not leave a comment.

DOUGLAS S. on

Rating:

It was a key dropoff. I can't comment on the last three items.

kandc oilfield p. on

Rating:

We had two small pieces of wood in the back and the rep asked if we were removing it or he would charge us. I enquired what he was going to charge and he said whatever i feel like charging at the time! Wow. Thats customer service at its finest! We took the pieces of wood with us.

wes b. on

Rating:

Customer did not leave a comment.

Pam S. on

Rating:

The van had a shimmy which made the 12 hr trip very tiring.

Josh W. on

Rating:

Customer did not leave a comment.

Cory T. on

Rating:

The lady was very pushy and rude

Teri R. on

Rating:

Lower the extra km charge.

Alec T. on

Rating:

Customer did not leave a comment.

eric B. on

Rating:

Customer did not leave a comment.

Chris D. on

Rating:

Used after hour drop off but facility looked very clean and key box was a great help.

Gerry F. on

Rating:

Excellent service in Leduc. Treated us so good and very helpful.

Randy B. on

Rating:

Customer did not leave a comment.

CAREY H. on

Rating:

The service was fantastic and the staff are excellent !!

Maggie S. on

Rating:

Uhaul app to drop off vehicle did not work at time of drop off. Very frustrating, then waited for 20 minutes on the phone for help.

Jody K. on

Rating:

Customer did not leave a comment.

Terry P. on

Rating:

Customer did not leave a comment.

Michelle F. on

Rating:

The lady Tammy was awesome , would recommend this location to anyone , also there was a man there didn’t get his name he was very friendly also .

Tod T. on

Rating:

Customer did not leave a comment.

Lolito A. on

Rating:

Consistency of service...

KENNY C. on

Rating:

Customer did not leave a comment.

Tod T. on

Rating:

The staff at Valz is very good, never any issues, quick check in, very helpful.

Candace G. on

Rating:

Customer did not leave a comment.

Euclides M. on

Rating:

Very friendly and professional. Vehicle was ready and process was very fast

Douglas G. on

Rating:

Customer did not leave a comment.

Javan G. on

Rating:

Customer did not leave a comment.

Lindsay M. on

Rating:

Customer did not leave a comment.

DEREK S. on

Rating:

Customer did not leave a comment.