Customer Reviews for Vans 76 Gas Station
(U-Haul Neighborhood Dealer)

2765 reviews

5520 NE M L King Blvd   Portland, OR 97211
(After Hours Dropoff park in back)

(503) 288-1222

Location Hours

  • Mon-Thur: 9 am - 4 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(503) 288-1222

5520 NE M L King Blvd
Portland, OR 97211
(After Hours Dropoff park in back)

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 4 pm
  • Fri-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy. Check-out and check-in was a breeze

Michelle R. 
Rating:
3.0

Customer did not leave a comment.

JASON MATTHEW H. 
Rating:
3.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

I was over charged and charged twice. My bank is disputing. The truck was dirty both the driving area and the back of it. There was a very narrow place to park upon returning it because it was filled with other cars and I was not explained the return process in which I did but was double charged anyway.

Joyclyn B. 
Rating:
3.0

The number of my truck was NOT the license Plate number. It took me a while until some other person looking for their truck said that the number is on the cab above the front window. Then I found my truck. I double checked in the back for my 6 blankets I added and they were not there so double check! It was easy to check in and out at this location.

Dayna C. 
Rating:
3.0

Customer did not leave a comment.

J'Taiya C. 
Rating:
1.0

I ordered a furniture dolly and paid for it and there was no furniture dolly in my truck.

zoey B. 
Rating:
5.0

I WAS ERRONEOUSLY CHARGED FOR FUEL WHEN I RETURNED IT EXACTLY WHERE IT WAS WHEN I PICKED IT UP. I THINK ITS NOT A GOOD BUSINESS PRACTICE NOT TO GIVE A TRUCK WITH A FULL TANK AND LEADS TO MISTAKES LIKE THIS. I DESERVE A REFUND FOR THE FUEL CHARGE

DONNA JOYCE T. 
Rating:
1.0

Said that we never returned the truck and charged us for it even 3 weeks after our return date. We will not be using uhaul again.

ANNA B. 
Rating:
3.0

it took very long for the virtual system to respond. I was there for 30min to pick my van up. I thought it would go quicker.

Jochen W. 
Rating:
2.0

Your website check in was not easy. We had to change our web settings before we could get started. Waiting for help on the phone with the prompts, “that it would be easier to use your website” became annoying because I needed help to use it. There was another customer at the check in as well and he had the identical problems I was having. Oh and the website could not verify the location but it was the one assigned to me when I checked the truck. The truck was really good to drive

BONNIE W. 
Rating:
2.0

Customer did not leave a comment.

Jasmine H. 
Rating:
2.0

I made a 24/7 appointment to pick up the Uhaul at 7:00am when the store opened at 9:00am. When I got there at 7:00am and I tried to pick up the keys through the app, it said I had to come back at 9:00am when it was open. This essentially screwed up my entire moving schedule and loading dock appointment I had. When I got the Uhaul at 9:00am, the vehicle was essentially on empty. And, later, when I pushed the mirror in while parking on a busy street, the mirror disconnected because the metal attaching it was so stripped. So I was driving a Uhaul around with no rearview mirror on the driver side. With all that being said, the guy helping me at the store was great/helpful and my bill was cut substantially, probably based on the aforementioned problems. I definitely appreciate that.

Samuel R. 
Rating:
3.0

Customer did not leave a comment.

CONSTANCE R. 
Rating:
3.0

Customer did not leave a comment.

Genevieve P. 
Rating:
5.0

easy, fast, close to my house

gerardo V. 
Rating:
4.0

Drop off point personnel were very friendly and helpful.

BRADLEY M. 
Rating:
2.0

I was told that I could return the truck to a different location, and that was NOT the case. When I arrived at the other location, the agent there informed me that there would be a $300 fee for returning to a different location. Had I known that information ahead of time, I could have planned accordingly. But instead, I ended up returning the vehicle late because of this and was charged for an extra day!

Jennifer C. 
Rating:
5.0

Always good service and easy to pick up and return. Wish the parking of the van upon return in the back was easier. The space is very tight, but not a major issue. Third time I rented from this location and I'll continue to rent there for future needs.

Donald D. 
Rating:
1.0

Customer did not leave a comment.

ANIL BRIJ B. 
Rating:
3.0

Customer did not leave a comment.

Esther S. 
Rating:
5.0

The truck was not clean. I reeked of marijuana and was filthy with stuff spilled on the console. I took it through the car wash before returning it because it was so dirty and cleaned up the interior. I still wash charged the full amount which didn't seem reasonable!

JENNIFER JAYNE S. 
Rating:
3.0

the application would cut out if left on a step too long. I was afraid that I would not be able to finish my pickup and drop off with this situation. Please look into maintaining an active page through the app when people have to walk to get to the keys when they are not near the vehicle. Do a better job of rating the amount of fuel used or allow people to refuel the vehicle themselves to the previous amount and provide a receipt for proof of purchase. I had calculated about 15 miles needed for my move. I was charged $26 dollars and change for fuel costs and had the issue with the page not holding location again while trying to check the vehicle in after use. The app is in severe need of an overhaul so that it will not lose a customer's location during check-in or check-out and the options for fuel rather than getting reamed cost-wise at your desired fuel rate while sing the no contact app for pickup and drop off.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
1.0

WTF

VICTORIA LEIGH B. 
Rating:
3.0

Customer did not leave a comment.

VERNA S. 
Rating:
4.0

We did not receive the blankets and additional items we requested.

Jarrod A. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie S. 
Rating:
3.0

The uhaul was not swept out from the previous person and they used furniture pads that were all unfolded in the attic area so we had to put them in the front seat to use the attic space. Tried calling the location with no answer.

Whitney L. 
Rating:
4.0

I believe the U-Haul experience was A-OK. The downside is that moving a truck full of furniture can be hard on an old guy ... but that has nothing to do with the equipment & service provided by U-Haul. Thank you!!

JAMES H. 
Rating:
3.0

Space not pleasant but staff was excellent

AIDEN B. 
Rating:
5.0

The employee is top notch. Helpful and positive attitude.

JEFFREY H. 
Rating:
1.0

Took far too long to get keys. Did not receive a dolly. Workers at gas station were rude

Mikkel H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn L. 
Rating:
5.0

The saleman at the front desk was awesome. He took pride in his job and in himself. It made the experience better.

Gregg R. 
Rating:
3.0

Customer did not leave a comment.

Lauren L. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL G. 
Rating:
2.0

Overall, my experience with trying to get a trailer, and them a vehicle, to move furniture donated to my non-profit, was awful. From my first encounter where I found out that the item I reserved wasn't there and the counter person could clearly not care less, to the ridiculous hoops one needed to jump through to use the mobile check in - really. my passport and business lease? And the wait times to get through to a representative were over 30 minutes, at which point I just hung up. Disappointed on all counts.

IAN M. 
Rating:
5.0

Stores should have well train clerks to handle U haul customers. I had to go to another location.

ANTOINETTE W. 
Rating:
1.0

You're customer service rep made false charges on my card that need to be immediately rectified, or I'll have to call my bank to dispute fraudulent charges.

CODY JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Melanie N. 
Rating:
2.0

The vehicle had low tire warning light on. The gas light was also on. Had to go out of my way immediately to put gas in it and then find some place to put air in the tire. A total pain. It's nearly impossible to contact anybody. I sat on hold for 45 minutes.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

Zack M. 
Rating:
4.0

Customer did not leave a comment.

Emily M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Customer did not leave a comment.

KATHRYN LEE ADAM K. 
Rating:
3.0

I returned the truck after hours. Parking was limited in the crowded lot. Not the best area of town. Personnel was somewhat helpful. Consumers do not have much choice over location with UHaul, so I don't feel that my recommendation matters much.

ALISON A. 
Rating:
5.0

Customer did not leave a comment.

PHOENIX CLEARWAT S. 
Rating:
5.0

I love coming to this location. The staff is extremely knowledgeable very friendly and courteous. I would definitely recommend this location

Sarina P. 
Rating:
4.0

Customer did not leave a comment.

Kara C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

The whole log-in experience took too much time.

Elizabeth T. 
Rating:
1.0

Tried to rip me on gas, didn't reverse the $47 charge until I called 3 times. Worst experience with a business I've had in years.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

The uhual app sucked, waste of time. Cant take a pic bc won't access camera. 6 mos ago I told you the same thing and still haven't fix it. How hard is it to fix this the app. Waste of time not helpful at all actually cause me to waste my time. If anyone else to use I would

JONATHAN MEYER B. 
Rating:
2.0

1. I selected the 24/7 mobile option when placing my reservation, but when I arrived at the reservation time the system sent an error that my '24/7 pick up would require hand delivery and the location is not yet open.' According to the local scheduler this was because the location didn't have their system online for some reason. 2. When i returned to the location during open hours, the online reservation system finally was accessible (maybe the operator leaves it off on purpose when he's closed?) , but I had many problems with it due to lack of clear instructions (eg that an alternate contact can't be someone already on the reservation, that including a contact number will prompt a phone call to the person so they should be ready to receive the call, what 'lease agreement' was meant to refer to, etc) The system was also super buggy - once i got the error that an alternate contact can't be someone on the reservation, the system would not let me 'clear' and enter another name, so I had to start completely over 3. I have been billed for dollies I did not use and were not provided. One dolly was affixed to the truck with a zip tie, which is still in place as proof I did not use it. There was not a second dolly in the truck. 4. The operator seemed understaffed - at least 10 parties were waiting to pick up their truck when I arrived at their opening time, and with only one person to run keys, equipment, or manually process reservations, it was very inefficient. My reservation started two full hours later than I had requested it.

Laura F. 
Rating:
4.0

My son reserved a U haul truck, but for there wasn't one made on when we arrived. A bigger truck was comp'd in its place.

JAMES PATRICK W. 
Rating:
5.0

?

WILEY RUTH T. 
Rating:
3.0

Eh, just a major delay in getting my truck.

Paul J. 
Rating:
1.0

Asking me to phone a friend for verification once I got to the location was traumatic. I had to stand out of a gas station in a poor neighborhood where multiple men verbally abused me all because I had to spend fifteen minutes on the phone trying to find someone available to verify my identity. I took an Uber to this location so that my car wouldn't remain there and the attendant led to to believe I would not have any options if I didn't find a friend for Uhaul to call. In all of my years of using Uhaul this will be my last time. I was demeaned by the attendant for ‘not having any friends.' I've been an independent person all of my life and enjoyed the fact that I could move myself on my own. Goodbye! I will not use your services again and will just pay the extra money for a professional moving service. Perhaps I will be respected then. Also I was charged for some blankets and a dolly I did not order or use.

JENNIFER LYNN T. 
Rating:
1.0

This location billed us for an erroneous charge, even though the truck was checked in. The employee failed to complete and a day later this location charged a late fee. The phone number they list does not work and the mailbox is full...there was no way to contact this location and I have been on hold for UHaul customer service for 60 minutes. I would never us Uhaul again.

Michael D. 
Rating:
2.0

I followed the drop off instructions and it says that the drop box is located in front which I did, then it asked for the odometer reading which since keys were already in the box I couldn't get. Then I tried calling and after being on hold for 40 minutes the call dropped on your end. Other than that it was fine.

Shana H. 
Rating:
4.0

Customer did not leave a comment.

Elise F. 
Rating:
1.0

Staff not wearing masks indoors. Systems NEVER work! Set up for contactless service and still had to go indoors to get and drop off the truck. Was dirty (muck splashed on walls) when I got it and the cab had definetly NOT been cleaned after the last use. I took a broom with and swept out but was charged $25 cleaning fee (I assume to clean the mess from the last renter). Could not easily park truck upon return. Additional miles were driven after drop off and then I was charged for them. Took more than 48 hours to close out transaction. No way to call location to inquire about anomalies and I work 10 hour days and can't go down in person until Saturday! Get it together UHaul! I had this truck for 3 hours, only put 30 miles on it and you want to charge me 165 bucks?!? I hope I never need another Uhaul! If I do... I will rent a Penske!

Christine M. 
Rating:
2.0

Overcharged me for two days. Their printer "just broke" and they wouldn't answer the phone.

DUSTY MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY ANN N. 
Rating:
1.0

Between the system being down and the employee being incompetent, it took an hour to rent a Uhaul I already placed a reservation on. At one point, the employee realized he gave me the truck before the registration was completed and asked that I return to the location 20min after I had driven off.

Leinaala V. 
Rating:
3.0

It took over 30minutes to check in because the printer was not working for the clerk and the keys were not where they were meant to be for the customer in front. I ended up having to sign on a random piece of paper and did not receive a copy of my contract. The guy working there was trying his best and did a good job, but the circumstances were frustrating. Then once I start loading the truck, I noticed that the moving blankets were all really damp and could not be used. Luckily I had purchased extra blankets, and they were dry, but the ones that came with the truck were wet and gross. Lastly, the latch/bracket keeping the hand truck in place was broken which meant that it could have easily come loose and moved around the cargo area. Those issues were really disappointing and frustrating.

MORTEN H. 
Rating:
1.0

Everything was dirty and gross. Getting the truck was confusing and returning the truck was even more confusing. My partner and I decided we won't be using UHaul again.

Sierra G. 
Rating:
5.0

All of the staff were super friendly, accommodating, and thoughtful. One of the best experiences at a u-haul location that I have ever had.

TALIA A. 
Rating:
2.0

After reserving a 15' truck online and then confirming it on the phone at this location, when I arrived I was told they had no 15' trucks left only 10'. This increased my cost because it took more trips to move. I was also charged for a dolly that I did not rent and when I tried to get it removed from my bill I was told they couldn't do it there and would have to call some number. I would strongly discourage anyone from renting here.

Taylor S. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA HELEN Q. 
Rating:
4.0

Customer did not leave a comment.

Carson A. 
Rating:
3.0

Got charged for blankets that were never provided, rear view mirror a in truck moved with the wind, when I tried to adjust the bill, after about 20 minutes on hold, I was told I had to call someone else.

NELSON A. 
Rating:
3.0

You charged me for a Dolly I neither rented nor used. Wasnt that Impressed but could not be bothered chasing it up to get my $7 back. The vehicle also only had a quarter tank but I was told it had just under half. It was pretty much dead on quarter.

Seth B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
1.0

The truck was beat up. It was the height of the rainy season and the truck leaked everywhere. Boxes of books soaked and destroyed. I was charge for a furniture dolly which was not provided. I was told the truck would be half full of gas, and yet it had less than a quarter in it at rental. I reported all of this to the attendant there and was promised a follow up. But instead I received an invoice from U-Haul charging me for a full tank of gas. I even have photos of everything to show how they cheated me.

Thomas B. 
Rating:
1.0

Customer did not leave a comment.

keith B. 
Rating:
4.0

Customer did not leave a comment.

IAN DAVID M. 
Rating:
1.0

I signed up for the mobile check in but had delays in getting the key because the office was closed. It was very unclear what the process was and there was no furniture dolly in the truck reserved even though I paid for it in advance. The driver side window handle was broken and the side mirrors didn't fully adjust.

Mahin S. 
Rating:
1.0

Customer did not leave a comment.

Kurt H. 
Rating:
3.0

truck was not cleaned, nor wiped out. We returned it far cleaner than we got it. Returned with fuel above required and was hammered with no fill charge and fuel. Had to go back, attendant said he'd get it corrected and followed up with a call. that was appreciated

Sandra L. 
Rating:
4.0

Good! No comments.

KHANG L. 
Rating:
4.0

It was difficult tg park the 20' truck, but it's always difficult to park those trucks. Thank you for the excellent job of getting me a truck when the truck I had reserved was not returned on time. That was great pro-active customer service.

Jon G. 
Rating:
2.0

The van we requested was not there, needed to use a truck instead. Truck was not clean and smelling like marijuana so strongly that our belongings all smelled like weed for a day after unloading. We only had our belonging in the truck for an hour. This was unacceptable.

Amanda B. 
Rating:
3.0

getting the keys and out the door took a lot longer then expected. putting my info. in the web check in again and wait to be "approved" was slow and inconvenient.

Jake R. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Very easy

Julia D. 
Rating:
4.0

Inside of Van was not clean...I did vacuum back of Van before returning...Van was very easy to drive... Entrance to rental office,very hazardous..large hose and items on ground...other than that... check out service was fast and easy....I have used U-HAUL for many years...my first time at this location...I would most likely use this location again.

RICKY B. 
Rating:
5.0

The gentelman who helped (10/18/20 9:30am) me was extremely professional and friendly. Would definitely rent here again because of the great service

Jeffrey S. 
Rating:
2.0

Representative was not wearing his mask properly. Location is an suit shop and there are a lot of car parts strewn about.

NOAH THOMAS B. 
Rating:
5.0

I booked this several weeks in advance, I went to the location specified, they did not have my truck, they did not call me about my truck, they ended up rebooking me through this location, but then telling me to go to a DIFFERENT location, so the location I'm rating was actually the third location. There was nothing wrong with the final location, but everything up to that point was completely awful.

Justin W. 
Rating:
3.0

As is so often the case, watch out for hidden fees. Seems to me the mileage got inflated, but I could not find an odometer on the dashboard - it is electronically recorded. Service was OK, but not particularly professional.... It is what it is - truck rental from a gas station. Don't expect too much. My recommendation is neutral, but the truck was new, clean and sanitized as I waited to leave. I'd go back if that was the available option.

Philip S. 
Rating:
2.0

The truck was very dirty and there was an oil change warning flashing on the dash

ray W. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

They didn't have trollys that I ordered.

Kelsey R. 
Rating:
4.0

The return app sucked, the mileage And gas measured they entered was wrong and the taking a picture didn't work on the app so you couldn't send a picture showing the correct amounts. The app just froze and it wasted my time.

Jonathan B. 
Rating:
2.0

The truck we got had blood on the interior and the drivers side mirror did not stay put had to keep adjusting it. Quite disappointing may look for a different company next time.

Brenda S. 
No reviews have been submitted for this location.

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