Customer Reviews for Vans Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vans Ace Hardware

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Fernando R. on

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rita s. on

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DEBRA S. on

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marv c. on

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Jeffery C. on

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william k. on

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Dawn C. on

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Self check in seems kind of pointless. Location is nice, easy to find.

Lori D. on

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Jules B. on

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One of the tie down strips was broken or missing... tried to make due without it...

TERRY W. on

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This location is very professional and accommodating. Thank you!

RICARDO S. on

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Nick A. on

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Ask me if i want insurance, don't just charge me for it! Im sure thats not legal.

joseph f. on

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loved it

joseph c. on

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Only problem was I couldn't find the drop box. I spent about 30 between walking around the building. Then getting in the phone with a service rep who was kind of helpful. Then walking around again looking for the drop box. In the end I left the keys in the truck under the driver seat with the doors unlocked. The service rep informed me she left a note for the Tracy location to see in the morning. I will also call to make sure they found the key

Angela R. on

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Truck was dirty in the back-not swept out yet in supposed to return it clean. The gas estimation off by a 1/8 of a tank and I didn't have time to go back in to have it readjusted so I ate the difference. The clerk took OVER 28 minutes to help the 1 person in front of me. It was ridiculous. The line was 4 people long by the time it was my turn. I was late getting to my movers with the vehicle. Very poor experience

David B. on

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none your staff was awesome

Suzanne M. on

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Jan Michael O. on

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This is my 3rd time renting and the truck was well maintained and Amanda was able to get me in and out very quickly (less than 15 minutes). Also returns were easy and hassle free. Thanks for making this a painless experience.

Ashley W. on

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Anthony M. on

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Brenda at Vans ACE is always amazing!

Jeffrey M. on

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kyle a. on

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These people really care about there customers. They called the day before to remind me of the appointment time and said the trailer would be ready to go. When I arrived at Vans it was very busy at uhaul, but the associate Brenda was able to keep the line moving. We finished the contract in no time. Brenda hooked up the trailer, checked the lights and even the air pressure in the tires. I will always recommend this location for uhaul. Good Job

sherriq f. on

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EDWIN F. on

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Reynaldo C. on

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Martin M. on

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MARIA C. on

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No improvements needed! Always an easy and quick turnaround at this location!

Omied A. on

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Jan Michael O. on

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Brenda did an amazing job. I had an issue with the on-line check-in and my return date was incorrect but she helped me out. She was courteous and got me in/out of the system very quickly. Thank you and please keep up the great work!

Esaie V. on

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I fill out my information online and when I wen tot pick it up, I had to provide all the information again. The truck was terribly dirty and smelly. I asked for a ramp and did not get one. The truck had horrible scratches and the clerk did not mark those.

Seunghyun C. on

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The person at the rental location went beyond her way to make sure all connections are safe and working properly. She was friendly and extremely helpful.

Randall W. on

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When we pulled away from the Ace Hardware parking lot, the passenger side visor just felk and broke by itself. When I called, they assured me it was no problem, and we wouldn't be charged for it. They serve with a high level of professionalism and friendliness always.

Rick Q. on

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Joseph A. on

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Nothing fast great job

Susan A. on

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Leonard G. on

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francis g. on

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I dropped off the truck after hours but was unable to find a drop box for the keys. Went back the next day and talked to two extremely rude staff memebets. They directed me around the corner, nowhere close to anything marked Uhaul, to a locked box on the ground. Again, unmarked. Had no way of knowing it was the Dropbox. Extremely inconvenient.

NORMA A. on

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Very professional staff, courteous and very efficient...that's why I always choose U-Haul whenever I need to move stuff! Thank you for making it easy for us!

Jan Michael O. on

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Nikia I. on

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DAVID A. on

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Every time I visit ACE in Tracy its always a great experience

Kelly P. on

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Kelly P. on

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Fernando R. on

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Brian F. on

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sherry w. on

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Very dirty inside and out.

MICHAEL W. on

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Keep doing what your doing! I appreciate the equipment and great people providing great service! Thanks??

monica c. on

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They are awsome!! Always.

Mrs Deborah J. on

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Have more people know how to do the Uhaul checking in and out so people don't have to wait.

Anh N. on

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I am grateful that this Tracy location was able to take care of some of the gas cost. However, I must repeat that I am extremely unhappy with this experience with U-Haul. I was given a 15-foot truck that has a dead battery. Every time the engine was turned off, the battery dies and the engine cannot be turned on. This resulted in a 4 hour-delay, 3 requests for roadside assistance, and a lot of stress from a move from LA to the Bay Area. I hope U-haul can compensate for this very stressful inconvenience.

Reginald W. on

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Great customer service...very professional!

Marco W. on

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Kamala P. on

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Robert M. on

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Wayne B. on

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Marco V. on

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Tony L. on

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Brenda and Amanda are great to work with

Jennifer Catheri L. on

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Maria L. on

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scott b. on

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we always rent from this location ace in Tracy. great service.

Sherwin E. on

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Tak C. on

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Oscar A. on

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Suzanne M. on

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Melinda B. on

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Kelly P. on

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Doureen H. on

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I recommend ACE because I have rented from them for 30 years. However, when I got there the employees were out smoking and just barked to drop the key off in a box. No explanation, no nothing, until I asked about the mileage, etc... I took pictures and got overcharged. I hosed out the truck when I got back because it wasn't very clean when I got it. But, gotta love ACE. they try.

Scott C. on

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One of the 2 pick up trucks they had was damaged and needed to be fixed and it seems they where having trouble getting that done by those farther up the chain of command then them.

Maricela S. on

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Chris R. on

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Interior of the truck was 75% clean. Exterior was beat up. Customer service was excellent!

Michael H. on

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Karen is the best I, Give Her 10 Stars

Jeff S. on

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Cynthia J. on

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Rollup door would get stuck in the roof.

James A. on

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GENEVUE R. on

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Everybody At Ace are so helpful and very friendly

Gaurav B. on

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vicent w. on

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Aklilu T. on

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Gerald C. on

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Uhaul corporation has lost any sense of customer service! I made a reservation for a piece of equipment receive confirmation and then told I have to pick up equipment 40 miles away from my location. When I called to dispute this I was told by their Traffic manager Eric this is how it is if you don't like it you can go elsewhere. I asked him really what happen to customer service? He then replied with you can go elsewhere and I will cancel your reservation. I went into Vans ACA hardware and they got me a different piece of equipment which we made work and he did cancel the original reservation. Then I arrange to return the equipment at any location in the area traveling, but when we went to a uhaul store I was forced to either take it to a particular store or pay a drop off fee of $20. I will never rent or use Uhaul again after this experience if this is their new model of conducting business.

Gary H. on

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Kathy h. on

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Anthony M. on

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They always go above and beyond for me!

Udaya E. on

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I rented the truck Friday 4.45 PM for 24 hours. During renting sales associate asked me to return the truck same time next day. I was on schedule for returning next day by 4.45 PM. However, from 4.00 PM onwards I am getting calls to return the truck. At that time I was on my way to return. During 4.00 PM and 4.45 PM, I received at least 4 calls demanding me to return. At last I did return by .4.45 PM. Not minute less and minute more. Sales lady was so mad because there is another person waiting for same truck. She wants to charge me for another day. I told her that In rented at 4.45 PM and I have returned 4.45 PM. Seems like they already rented same truck for some one else at 4.00 PM. How can you rent the truck I already rented and using. They need to select the time after I return it

Amber R. on

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James A. on

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Julie H. on

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I'd recommend for convenience of location only.

CUSTER R. on

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Maricela L. on

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Abigail F. on

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Clearly label the key drop box.

John C. on

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Clotee A. on

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Loney T. on

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Ace hardware staff were fast curteous and great to work with

adele p. on

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Excellent check out process and very helpful.

christine R. on

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Tony L. on

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Brenda is awesome

Zafia B. on

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aaron p. on

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Lewis S. on

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I sure wish I grabbed her name that help me because she was awesome !! Very helpful and informative! Thanks again for the top notch customer service you provided.

Mike Q. on

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Easy & friendly pickup & drop-off.

james H. on

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