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joseph f
Customer Reviews for Vans Appliance & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged more than what the website said I would be. The location was messed up when I tried to deliver it. I will be calling requesting the refund of what I was over charged.
Chris PGreat service!
Melissa HWhen customers request dollies it would be great for them to be in the truck, especially if the location is closed and you can't go in and ask where it's at.
Kashonna SGreat facility and awesome customer service.
Jacob GShop was cluttered, but dropoff was simple and quick.
Christine BThe first location was not in operation I had to go to 3 places before I found a r eturn place I went over my miles. By 16 miles because I had to go to three places. HOWEVER KIEYA WAS WONDERFUL .
Rick BGreat place and people. Very helpful.
Ken MVery friendly and helpful staff with a reservation issue to start.
Michael MGreat location, Great experience
ROBERT MEverything was great and simple.
todd lThis location was not listed as A U Haul vendor in Hannibal Mo. I told them on the phone and at the pickup location that I wanted to drop it at Vans in Hannibal Mo., which I did.
Patrick FThere's only one comment that I have to say about this you all is they are absolutely perfect best quality friendly place I think I've ever been in in my life
debbie bThe people who work at the location were very rude. Will not rent from this location again and will tell everyone how awful the experience was.
Tristan BSelf pick up / return is a long process.
Angela BNothing needs improved. Was checked out in minutes.
grayson dRental pickup went smoothly.Owner was very helpful with the pick up and the followup transaction when U haul customer service asked me if I would consider bring a trailer back with me which I did.
Alan SUBox did not ship on day it was supposed to.
Tim EExcellent experience
WAYNE PI booked with a different location and had to pick up here. Man seemed to not know the system very well, took a long time to get checked in.
Donald HDouble check that the good is latched down good.
Bryan BAdrian and his team do a great job and provide great service.
Larry COvercharged me twice causing my account to go negative!
roger bNothing.
Francis HI completed the rental online, yet when I went to pickup the equipment, I had to go through the entire rental process again. So, what’s the point in doing it online or over the phone if I have to do it all over again. Otherwise the equipment was in good shape and towed very well.
Roland BI was supposed to pick up my truck through the 24/7 contactless service. There were signs outside the establishment advertising this service. It was not set up through this service. I had to come back to pick up my truck an hour later than expected when the store opened. The paperwork was not completed beforehand so I had to wait for it to be done. I believe this was done purposefully to sell unnecessary insurance. The equipment I ordered was not already in the truck which caused more of a delay.
Kevin EThe trailer was not cleaned when we picked it up. We had to clean it out. The other issue we had was that the trailer leaked so our items got wet. Had we known this we would have covered everything with tarps or blankets.
Lesa SVery nice gentleman
mary bNone
Kenneth RSame as the Pick Up location. Easy check in
brian mThe U-box is a great service, and overall I had a good experience. Most importantly, the pickup and delivery occurred on schedule. However, improvements could be made to the website to make the experience more user friendly. For example, links sent via text did not function properly. When I clicked to upload photos of the delivery location or confirm equipment, there were error messages on the website.
Alissa MTruck itself was in excellent condition and well maintained. The interior of the cab was not clean and had debris on the floor, as well as spilled, dried coffee (or soda) on the console and the passenger door.
Bradley PLicense plate light was burned out. Driver front fender marker light was burned out. Passenger rear fender marker light was burned out
Dan ROf the dozen or more U-Haul trucks I have rented over the past two years this one was by far the quietest inside the cab driving down the highway. The driver's seat has been covered with a solid vinyl cover instead of a perforated vinyl cover. Even with the great air-conditioning this truck had the solid viny seat cover caused the driver's rear end to sweat through his pants.
Tommy DSee above
Kenton KStaff at Van's was excellent. Left side trailer marker lights did not work, the lot man was unable to get them working. Stop & turn lights were ok & trip was only daylight, but they need to be fixed before next rental.
David LThe dealership was fine. The issue was condition of equipment. This particular UHaul truck needs replaced. On average, I rent (2) times per year, and this particular truck is the worst one I have driven. It has nearly 140 thousand miles on it. The steering had quite a bit of play in it, which combined with any wind, made driving worse. Also the steering play was a factor when trying to precisely position for load. Truck also seemed to labor under load on hills. My cargo weight was not excessive, I could barely maintain speed of 45 mph on hills on freeway. Seat cover was a replacement and was loose and bunched up behind knees when driving. Chain for rear locking hasp was barely long enough to get lock through the hasp. The chain had clearly been repaired and shortened at some point Time to retire this truck from fleet
Dave LThe app and contactless pick up and drop off was a disaster. The key was not in the box and I was not able to even get the correct size truck. I had to get a smaller truck and make additional trips costing me money. Drop off also did not work as the app did not let me take picture of the dashboard as part of the drop off process even when following directions and spending 15 minutes trying different pictures. Was a terrible experience. The truck alignment also seemed to be off and wanted to veer right strongly, my equipment dolly was not available anywhere either. Was a terrible experience and next time I'll go to Penske
Yessica QOutstanding service on both ends of our trip!!
ALLAN RAgain the store was very congenial. receptive & helpful. Great experience.
Robert SI was charged 4 times on my card for the same rental.... I'll be calling the bank on Monday!
AMANDA MNeeded 5x8 enclosed trailer, but all they had was a 6x12. Back door was hard to open and close
Tommy DGas gauge does not work properly. When I picked it up it showed just over 1/2 tank. I decided to fill it up before I left town. It would only take 7 gallons. When I returned and attempted to fill back to the halfway mark the gauge jumped from between 1/4 and 1/2 to over 3/4 full. The gauge is definitely faulty. The back door was VERY difficult to open and close. Not sure if it off the track, the spring is broken or just needs lubricated, but it was a struggle to get it opened and closed.
Tommy D