Customer Reviews for Vaughans Country Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vaughans Country Store

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brenda B. on

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Jeremy T. on

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This place is the nicest and easiest place to rent a uhaul from

Steve W. on

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Wendy B. on

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richard C. on

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rudy C. on

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It was my first time using U-Haul and giving it a big thumbs up.

jeff D. on

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The location was great. Vaughan’s Country Store does a good job however it is clear that online reservations are the way to go. U-Haul’s in-store applications and contracts are very slow and frustrating.

CARL P. on

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Don’t lie to customer and tell them not to worry about when you will get there to return uhaul trailer!

John D. on

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Frank B. on

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Angela B. on

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ARNOLD A. on

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I returned the utility trailer after only using it for a couple hours. The person that was there when I returned it did not know how to process the trailer back in. She had to call someone to come & help her. I was asked if I wanted the balance back in cash or put back on my card used. I said put it back on my card. That never happened. I was disappointed when asked on how I wanted the refund but never received one.

Baron W. on

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The staff at this location very helpful, friendly an professional.

Baron W. on

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The representative at the Blanton location was very helpful an professional. The location on 56th street requires customer service training.

Gary R. on

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Friendly service from the owner of the store.

Barbra R. on

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The location is a tiny country store with 1 employee...took me 45 min with a reservation to pull out due to taking care of gas people(no credit card on gas pumps), his computer kept freezing and had to re enter my info 3 times in between customers...needs another employee at this location to be sure...2 people walked out on rentals from waiting soooo long. Man was overworked trying to do it all himself.

lawernce W. on

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Upon pick up the information for the reservation wasnt even in the system for pick up then the dealer had to fight with computer system to allow us to rent the tow dollie which took 2 hours and then the price i was given when i reserved the dollie was told it was only going to be $54 and ended up being charged $74 i am highly dissatisfied with this issue.

donald M. on

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john T. on

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Friggin stupid money for a one way trip. I hate it

Delmar H. on

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HAROLD S. on

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jody R. on

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location out of the way---there were two right next to me

DONALD T. on

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Very nice gentleman very helpful thank you so much

Max M. on

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Pickup was horrible. No one to help. Apparently lady at counter had no idea how to operate system. Kept trying to get more money for rental . Didn't even come outside to help with trailer hookup . Never in 20 years of renting from uhaul have I ever seen a location like this. No shop guy, no tools. Nothing. Just collecting money. Never will I go back here.

CHARLES G. on

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Thank you!

Brian G. on

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Fire everyone who works for corporate and start over with new people. The rental location folks are awesome, but corporate UHaul is unbelievably disorganized, rude and incompetent—a horrible enough experience to consider never using UHaul again.

caroline B. on

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The lady running the store had a lot of customers coming in so we had to wait quite a bit and every time a customer came in she handled the customer and made us wait. She was very kind and polite and smiled a lot to keep it light which I really appreciate it I just didn’t think she should’ve stopped us every two minutes to handle the flow of customers and make us wait

gary M. on

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CARLA S. on

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Curtis H. on

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francisco C. on

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John P. on

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Dropped off in and out in less than 10 minutes.

Ronald P. on

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Brinson K. on

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The truck smelled of cigarettes in the cab and the back smelled worse than that of Idk what. When we lifted the load door roaches went everywhere... We ended up with roaches in our own personal items. The location was way out of the way and added extra unnecessary miles when there are literally 4 Uhaul locations all within a mile of my home all with the same type truck I rented. My request to pick up from certain locations was not granted but changed to that location 10 miles away obviously adding additional miles. I have used Uhaul in the past and been very happy but this time was a major disappointment.

Chrissy B. on

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Kevin F. on

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Quick and simple

Theresa S. on

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jarrett J. on

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jeorge T. on

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Deren A. on

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mary C. on

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When the price is giving over the phone is one price an when you pick the truck up they give you a lot bigger price. I will not use you again.

CHARLES F. on

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Very friendly people quick drop off

David A. on

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Very plesent and helpful at the drop off location. Above and beyond.

Stacey J. on

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Nelson C. on

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It was a distance away. Think I was charged for those extra miles. I had a pick up closer to the place I was moving from.

CINDL G. on

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BRIAN H. on

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I was the next customer..

STEPHEN L. on

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Ted at Vaughn’s Country Store was very friendly and professional.

RANDY H. on

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Communicate better when you don’t deliver the reserved vehicle. Reserved a 26’ and was told no 26’ in area when went to pick up. Had to make more trips which cost more money in mileage. Not pleased when I later drove by another facility on 301 and saw 26’ truck parked and not being used.

barbara M. on

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paul P. on

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Vaughans Country Store was excellent, however the first place we went to which was 15 miles closer at the corner of Wire road and Route 54 in Zephyrhills Florida was a real jerk. I will never do any business with this guy. I recommend that you take your rental business away from him. I have told my friends about him and you would be very unhappy at what a lot of people in that area.think of the way he runs a buisness Just my opinion but one you should not take lightly. U haul is a very convenient well run company that I would hate to see hurt by such an person.

Steven R. on

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Might want to put a Uhaul sign up somewhere noticeable on the storefront. Trailers were stored next door by a mobile home that I thought was the office.

JEFFREY C. on

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David R. on

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Frank P. on

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Ronald P. on

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Richard W. on

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Attendant did not explain anything as to rental, she had us disconnect a jack knife trailer frpm the truck after having us go to her home behind the store to get a sissor jack out of her car, she asked the gas level in truck (it was at 3/4) and did not put in system proper when we dropped off they tried charging us 28 dollars.

Laura W. on

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Nothing

Joyce T. on

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DENISE L. on

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It's a little country store crowded by items inside

JUDSON K. on

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Erick M. on

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Troy J. on

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STEPHEN L. on

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donna A. on

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Jann Spalding B. on

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The trailer was dirty inside and out and the wiring harness was very short (we had to stretch our car wiring harness to its limits) The store is cluttered and the clerk had difficulty with the U-Haul software.

RON L. on

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TED and his wife and staff were great

Robert C. on

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JOHN H. on

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Jann Spalding B. on

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Anita D. on

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Nice people but the service is still terrible don't know what they're doing and they over charged with erroneous charges.

JAMES J. on

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Everything was well done as is. The place took very good care of business.

michelina P. on

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When I went to pick up this U-Haul it took over an hour nothing about it was convenient. The lady running the gas station was all by herself so in between getting my U-Haul she helped many other people which I understand but that prolonged my entire process. This was after we waited 45 minutes add another U-Haul pick up place where I had a reservation at in there was no one at that office for pick up. Today when I went back to drop off my U-Haul it took 30 minutes yet again. Overall this was a horrible experience for me from the time I made the reservation to just now when I dropped off the truck.

EDWARD C. on

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Tyler S. on

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brake sensor in truck buzzes

TERRY J. on

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CHAD L. on

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Bradly I. on

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STEPHEN L. on

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Customer service was awesome!

ron D. on

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Let Vaughn's store keep renting your stuff!

Leslie L. on

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Mirna V. on

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jane K. on

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the only issue that it took for ever to return the truck, the poor lady was also running the store and the uhaul

KENNETH J. on

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Roger W. on

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ROBERT D. on

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Wonderful people and very professional thank you both.

Anthony F. on

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bill W. on

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Ann was super friending and easy to work with.

Billy W. on

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Excellent staff. Very friendly and quick to help. Would 100% recommend them.

John R. on

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It was very rural. I didn't mind the drive, but some might.

STEPHEN L. on

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Robin at Vaughn's Country Store was amazing!

SUSAN C. on

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SUSAN C. on

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Lewis C. on

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Lisa J. on

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I brought the trailer back two days early only to find out I can't get refund. That really upset me. We worked hard to get our moving trip done quickly only to find out it didn't make a difference. Left a bad impression.

Roger W. on

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Emily D. on

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Uhaul gave me the run around. Not the pick up location. I prepaid and preregistered 10 days prior and they still tried to push my reservation time back and change my location. They didn't have the truck available that I originally paid for. Just a big hassle. Would not rent from them again.

ALBERT G. on

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RYAN S. on

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Someone else drove off with my trailer.