Customer Reviews for Vault Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vault Storage

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James P. on

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Customer did not leave a comment.

Joseph T. on

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This was a much better location than the last time I rented a UHaul vehicle. The van was clean, ran smoothly, and the people who helped me were professional and courteous.

Chelsea J. on

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Customer did not leave a comment.

Deirdre D. on

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I ordered and paid for moving blankets and a dolly that were not with th truck when I picked it up so we had to go without. Also the truck was at a 24 hour facility behind locked gates so we had to wait for someone to come open the gates before we could get to the truck delaying our move. I called uhaul and they didnt have the information to get to the truck either.

Robert F. on

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The girl tried to clarify the issues with the U-Haul transportation company or U-Haul Trafficking so that we would be able to leave it there but when she was explaining the story to traffic getting it wasn’t even close to what I told her what I went through in North Carolina so I guess overall my experience was pretty poor

Paul M. on

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Please get lift gate equipped vehicles, you exceed Penske in every aspect but liftgate availibility...

Shannon F. on

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Customer did not leave a comment.

Thomas M. on

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We were told that we would be charged for the additional day, but the clerk working didn't know what that charge would be. The assistant manager who must do most of the work was walking the complex and wasn't available when we made the return. The clerk was nice and friendly, but not very helpful or knowledgeable.

Richard J. on

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Harry M. on

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Shaun R. on

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Stan M. on

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Judith L R. on

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I wouldn't change anything1

Emmanuel A. on

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Customer did not leave a comment.

John B. on

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Representative was friendly and helpful. Highly recommended!

Richard L. on

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Staff was very helpful, friendly and courteous. Don't change a thing!

Roque L. on

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Very friendly welcome and asked only the necessary questions. Very respectful

Richard A. on

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Nothing, Everything was professionally done.

Rose P. on

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I didn’t pick this location to get the truck, I picked Skippack. Being 10 miles out of the way was a nusience.

Bryan Y. on

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Reservation process had to be repeated onsite. Additionally the right hand turn signal was not functioning.

mark C. on

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Tomoji K. on

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Customer did not leave a comment.

Kenny E. on

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This was our drop off location. I was told i could drop my truck off after hours and use the app to check in. It was after dark when i got there and i was not even sure i was at the right place. There is no uhaul signs. The only sign said vault storage. There were no other uhaul trucks anywhere that i could see. It would have been nice if we were told in advance that this was not an actual uhaul location. I finally found a small uhaul drop box for the keys. When i tried to check out online the website would not let me check out. The whole drop off experience was not good.