Customer Reviews for Vaultra Self Storage Orangeville
(U-Haul Neighborhood Dealer)

639 reviews

10 Stewart Crt   Orangeville, ON L9W3Z9

(519) 942-8991

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(519) 942-8991

10 Stewart Crt
Orangeville, ON L9W3Z9

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Trevor E. 
Rating:
5.0

Easy pick up and drop off. Good price also

Tracy C. 
Rating:
3.0

The truck was still dirty from the previous renter. It was the usual winter dirt on the exterior and inside the cabin. But the cargo area was also dirty and clearly hadn't been mopped out. Also, those 10' cubes have an extremely cramped driver seat. I can't imagine anyone over 6' tall being able to safely drive the vehicle.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

Nothing, really. And the rep at the location is an absolute joy, named Nicole.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

SERDAR K. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Rolf R. 
Rating:
3.0

Online check-in was a awful. I had already given you my credit card, I gave you my driver's licence, another alternate contact (my spouse) and then you wanted another alternate contact? That is absolutely ridiculous. What is the point if asking me for my credit card, then? You even asked for me employer contact information (and I really hope you didn't call them). Too much; too invasive for the simple van rental. Never doing that again with you people.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

MARSHELENE T. 
Rating:
5.0

I found nothing to be lacking at this location. The staff were friendly organized and efficient.

Godfrey M. 
Rating:
4.0

Maybe review the controls on the truck so the customer know where all the controls are and how they are used.

Albert H. 
Rating:
5.0

Very convenient and accommodating.

John R. 
Rating:
3.0

Customer did not leave a comment.

ROSS K. 
Rating:
5.0

Customer did not leave a comment.

Darcy T. 
Rating:
5.0

Customer did not leave a comment.

Rudolph S. 
Rating:
5.0

Excellent did everything via mobile did not have to talk to anyone. It was fast and easy. Kudos to U-haul for blazing the trail. Other companies should get on board fast

Arif M. 
Rating:
2.0

I called multiple times without an answer ever

Nick L. 
Rating:
4.0

Nicole was very helpful.

GARY K. 
Rating:
4.0

Customer did not leave a comment.

Sibbelina M. 
Rating:
5.0

Cell signal/GPS signal/data coverage seems to have issues in the area so it complicated the online return a little bit. I don't know if offering Wi-Fi would help future clients?

MOHAMEDTAHA S. 
Rating:
2.0

I had to call several times before being able to speak with someone. The line was either busy or the phone would ring with no answer. I finally got through after a whole day trying on and off. I was told the trailer was out on a rental, so I gave my name and phone number to be contacted when it came back available. I never got a call back and had to go through the whole calling several times process to find out the trailer was available and just sitting there. However I was very pleased with the price of the rental and would be a return customer based solely on you fair prices.

Jeffery P. 
Rating:
5.0

Overall very easy to pick up there and drop off in Toronto when I was done Thank you

john G. 
Rating:
5.0

The self check in process causes a lot of issues and I waited almost 30 minutes with the help of the location clerk to get my vehicle. I felt I should have been further compensated the 30 minutes of time, but I wasn't. The clerk was very helpful, but the U-Haul Call Center employées made the process much harder by fully cancelling my reservation and then we had to recreate it.

Megan F. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Nicole at the office was too notch, excellent service. Thank you.

MARCEL G. 
Rating:
4.0

Customer did not leave a comment.

Linda Q. 
Rating:
4.0

Improve the self check in at pick up making it easier to get in & out Quick.

gARY W. 
Rating:
5.0

Customer did not leave a comment.

Anna G. 
Rating:
5.0

Customer did not leave a comment.

SHELDON C. 
Rating:
5.0

Absolutely excellent experience! Staff fantastic!

Marina W. 
Rating:
5.0

Excellent as always.

Glen M. 
Rating:
5.0

Staff was great....however, the trailer had an out of province plate that was expired. In Ontario we do not have plates that expire but I still did not like pulling one that had one...

Mel E. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Russel T. 
Rating:
3.0

Customer did not leave a comment.

IAN P. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
2.0

Ask the customer if they want to return the vehicle to the same location or a different location. I wanted to end my move at a different location but was not given the option to choose during the booking process, then was told it could not be charged without incurring a substantial penalty. It was inconvenient for me to return the vehicle to the original location and the mileage charge was almost double what it would have been. Not only that, but when I followed the guide for refuelling, the amount of fuel I put in brought the fuel level to well over half a tank. So overall I could have saved money if the booking process were designed to meet the customers' needs rather than steer the customer into spending more than necessary to get the job done. I will certainly be more careful next time.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Gurjeet S. 
Rating:
4.0

Customer did not leave a comment.

Tracey H. 
Rating:
3.0

We rented a van a month ago, plus another one just yesterday. We were moving a couch for my sister temporarily - dropping it off and then picking it up a month later and returning it - the first trip was actually 2 km shorter than yesterday's, yet we were billed $56.30 for the first trip and over $90 for the second! I went in to discuss and was told they were doing me a favour the first time. When I booked the second time, I specifically asked that they ensure the bill would be the same as the month prior. My husband actually picked up the van and returned it (an hour and a half later), so he had no idea what I had booked or what the cost was. I've made a claim for reimbursement through customer service so hopefully that will come through. Otherwise, NO I would never recommend U-Haul if a difference of $35.00 is charged for the exact same trip just outside our small town and an hour and a half rental! An extra drive to the U-Haul location where was told they could do nothing! , and two customer service reps. on the phone - as I was also disconnected, and now waiting for a regional manager to approve the claim. Not exactly impressed. The first booking was in-house, and the worker, Nicole was great. I see her regularly as I also have storage in the same facility. The second time I booked through a phone call to the local U-Haul location. Thought I was being clear on the phone explaining the booking. Obviously not clear enough. Totally thought I could go in and finalize the bill, as I had done the first time, but my husband was told he could not drop off the van without paying the bill on the spot.

James P. 
Rating:
5.0

Customer did not leave a comment.

CarA E. 
Rating:
5.0

Customer service was excellent. They made my rental experience easy and enjoyable. I have rented from them before and I will go to UHaul the next time I need to rent a moving vehicle.

Bill B. 
Rating:
5.0

Keep doing what your doing !

RANDY R. 
Rating:
5.0

Customer did not leave a comment.

Lynda L. 
Rating:
5.0

Nothing to comment. Everything went really well.

Glen M. 
Rating:
2.0

Very disappointed in the charge of KM when I was travelling within a half an hour What started out as a $19.99 van rental cost me $60 and that was with a reduction! Not impressed.

Wendy P. 
Rating:
4.0

Good overall experience, but the trailer I rented had previously been down a muddy back road and was extremely dirty.

Craig P. 
Rating:
5.0

Very positive experience. They are well organized and had me on my way in 10 minutes. Highly recommend.

Robert B. 
Rating:
5.0

Young Lady I worked with was extremely helpful and I truly appreciated it. There was an issue south the pick up but not at her end but, it was quickly resolved. Head Office - you should NEVER tell someone who booked a vehicle in line to go and pick up the vehicle booked at another location 20 minutes further North when the booking was done and confirmed because you made an error. You left this woman in a Terrible position BUT happy to say She fixed the situation for me.

kelly G. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

I was very pleased with the prompt attention and speedy service. I will definitely rent a vehicle at this location in the future. The Cargo Van that I rented was in brand new condition and drove very nicely.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

When I rented the truck online, the uhaul system recommended I return it in another location that what I was indicating. When I dropped off the vehicle after hours it wasn't immediately clear where I should leave the truck. The next day I was surprised to see that I was charged $20.00 to return it. Something to do with not completing the reservation with my phone. No one explained the return process, that a fee was possible or how to avoid it. I've tried contacting customer service via email and phone and no one will engage. Extremely disappointed with UHaul.

Lincoln S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C. 
Rating:
5.0

Nicole at the front desk was amazing!!

Sean O. 
Rating:
5.0

Customer did not leave a comment.

Adriano O. 
Rating:
3.0

Customer did not leave a comment.

PAUL F. 
Rating:
3.0

Customer did not leave a comment.

CARMEN L. 
Rating:
5.0

I booked at this location and when it came to moving day the equipment was not available. The people at the Brampton location were I was supposed to pick up the equipment we're less than helpful. I then contacted the Orangeville location again and the lady was able to resolve my issue. Definitely recommend the Orangeville location but most certainly not Brampton.

Martin Q. 
Rating:
4.0

It happened pretty fast, I parked the truck. A guy came outside and said he will take care of it and move it to another spot. Didn't really say much.. but it was super fast which I appreciated.

Zydrune K. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

Alison T. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Fast and efficient. Very easy to talk to and courteous and friendly. Thank you.

Marjorie C. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Maynard A. 
Rating:
5.0

I had to drive an hour to get my 15ft truck from here, that was the only downside.

Mohammed Z. 
Rating:
5.0

I had a very positive experience. Normally, I look for truck rental companies that offer unlimited mileage, but I wasn't driving far, so it was perfect. If UHaul changed this policy, I would use them exclusively.

Linda P. 
Rating:
5.0

Quick and easy, the manager was a pleasure to deal with

CAMERON F. 
Rating:
4.0

The only issue i had was i made it clear from the beginning i wanted the 20 or 26 footer but i needed it for approx 36 hours. I spoke to 2 different people(one in store and one from head office) and not until less then i week prior did another girl tell me i couldnt have one of those for more then 24 hours. So i ended up only getting a 15' which was more trips.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
3.0

They were closed so can not answer this.

David S. 
Rating:
4.0

Customer did not leave a comment.

Devar D. 
Rating:
1.0

No paved road was a dirt road. Upon returning we realized we left something in the vehicle. Tried to call the emergency helpline. Called like 15 times no one answered the phone or called back. Useless emergency helpline.

Manpreet M. 
Rating:
5.0

Customer did not leave a comment.

Marco O. 
Rating:
5.0

Customer did not leave a comment.

Jean-Maire C. 
Rating:
3.0

The vendors were very very nice and professional

Kevin A. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Amazing customer service from the friendly young lady who helped me get on my way with my invoice and hook up of the trailer, to the gentleman who helped me put it back in its place the following day. I will be back to rent again, knowing I will have assistance from such helpful and courteous staff.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

Marcel G. 
Rating:
5.0

Very pleasant and helpful staff. Vehicle was perfect. Very reasonable cost

doug J. 
Rating:
5.0

Always a pleasure to deal with. Online booking could be a bit better but did get it done to reserve after hours.

Glen M. 
Rating:
5.0

Staff was knowledgeable, friendly and very helpful. Positive experience

Derek S. 
Rating:
1.0

Know the vehicles better and train your staff to not just “rent” a vehicle. The staff or head office do want to take responsibility for showing me a video that suggests a queen bed can stand upright in a cargo van but I can tell you it does not!! I then had to take another day and be charged mileage to complete my move. Not impressed!!!!

Lisa S. 
Rating:
3.0

I had a low tire pressure message on the dash. When i physically inspected it, it seemed okay. The iPhone check-in was a joke. Easter Sunday so I had to rely on Customer Service - very bad!! She put me over to scheduling who was able to help me get the key from my location. It took 45 minutes for me to retrieve the key.

Sibbelina M. 
Rating:
4.0

Keep up the good work

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Excellent as always

Nichole J. 
Rating:
4.0

Service was excellent, Nicole was great. Only thing I would improve is the truck storage area, it had rained and the location was very muddy. Cheers, Paul

Paul S. 
Rating:
5.0

Informative Friendly Staff. Ill do more business there.

KEN B. 
No reviews have been submitted for this location.

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