Great servicewendell B.
Customer Reviews for Vaultra Self Storage Orangeville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ty M.
A totally satisfying experience!Clifford C.
As always , great customer service from this location.wendell B.
Customer did not leave a comment.Jean R.
Great service, friendly, all round easy to get to and fast.Juris S.
You did great. Just keep up being helpfuledith B.
Customer did not leave a comment.Christopher W.
the lady at the desk was very pleasant and helpful.Vadym K.
The truck was 19.95 with an additional 15 for insurance my bill should not be more then 40 but charged 60 RidiculousMaryjayne B.
Crazy story. Picked up the van and drove 3 hours to Tiny in the freezing rain. On the way, a car in the opposing lane splashed slush across the windshield, and into the window, covering my face and obstructing my vision, I swerve a bit into the other lane but quickly correct it. About 30 mins later, I'm driving on a lonely country road when off in the distance, two black cars just slowly block the road ahead. I pull closer, an officer gets out of the car. He walks towards me and says "roll down the window, turn off the vehicle and get your driver's license." I say "Is there a problem officer?" (Another black car pulls up and blocks the road behind me) Officer: "We got a call about your driving" Me: "Oh yes, probably because I had slush splashed into my face by another car and it obstructed my driving." Officer: "Okay that is actually a solid explanation, it is slushy and freezing rain so I understand." "Did you rent this vehicle?" Me: "Yes I picked it up around 9 this morning" Officer: "Do you have the rental agreement?" Me: (Shows rental agreement) Officer: "You're lucky you had this, this vehicle was involved in a B+E last night." Me(Shocked): "A B+E? BREAKING AND ENTERING?" Officer: "Yup. What do you have in the back?" Me: "A bunch of broken down boxes... I'm going to empty a cottage..." Officer: "Hmm.. Okay well you have all of your information so give me a few minutes" (A few minutes of database stuff and examining the vehicle) (Officer comes back with a little grin, officer partner also smirking) Officer: "Okay Jordon, your information checks out. Turns out the vehicle we're looking for is actually 1 digit off from yours... sorry for the trouble, drive safe, have a nice day :) 10/10 experienceJordon D.
Nicky was great help!Pam B.
Fast, friendly service!Melodie R.
Not sure where they come up with the amounts they charge you for. Also check to make sure you have washer fluid in the vehicle before you drive away.Corinna W.
Customer did not leave a comment.Patricia C.
Location was closed when I dropped off!ANGELAJOANNE O.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Blake P.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Monique M.
Van was dirty and location was not open to get keys. Waited 45 minutes for someone to arriveCathy O.
Customer did not leave a comment.Tomas K.
All good here. You 2 ladies run a smooth operation. Thanks for a great experience!!John A.
Customer did not leave a comment.Shengxi Z.
Customer did not leave a comment.Craig H.
Customer did not leave a comment.Rob L.
Customer did not leave a comment.William W.
Agent gave me the wrong keys and I had to wait 45 minutes after a long day of moving to check out. Took 30 minutes to get someone on the phone and the chat person couldn't help me.JANET A.
The email back and forth to secure keys and finally exit the holding yard ate into our rental time...that was annoying. All else in best order.Shirley S.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.Leslie S.
I found virtual online experience very inconvenient and frustrating and slot of workKim C.
Customer did not leave a comment.Katherine S.
Customer did not leave a comment.Tracey M.
Customer did not leave a comment.JEFFREY B.
Great Servicewendell B.
Customer did not leave a comment.Nick C.
Customer did not leave a comment.Clarence A.
Customer did not leave a comment.Michael S.
customer service was greatwendell B.
Customer did not leave a comment.LAKSHITHA P.
I was very impressed with the service. Got a quick call back to reserve the truck. Truck was ready for pickup on time and customer service was very efficient and friendly. Overall a great experience!SARAE D.
Customer did not leave a comment.Wendell B.
Customer did not leave a comment.Allison L.
Office was closed so we couldn't get keys to the van. Awful customer experienceDoug K.
Customer did not leave a comment.Lorrie F.
Customer did not leave a comment.josh J.
Customer did not leave a comment.Arwin L.
Pave the area where the Trailer was keptJoe G.
Its 2021. Put Jack stands on the trailers!!! Other than that trailer was great for what I neededJeffery P.
I have used this location several times and continue to find they are superior to other uhaul and rental locations in responding to my needs. I actually own a boat trailer that I was looking to convert for utility use. However, The low cost of rental and lack of maintenance costs through this agent changed my mind. It is a great one day option.BRENTON S.
Customer did not leave a comment.Kristen H.
Customer did not leave a comment.Trevor E.
Easy pick up and drop off. Good price alsoTracy C.
The truck was still dirty from the previous renter. It was the usual winter dirt on the exterior and inside the cabin. But the cargo area was also dirty and clearly hadn't been mopped out. Also, those 10' cubes have an extremely cramped driver seat. I can't imagine anyone over 6' tall being able to safely drive the vehicle.Alex H.
Customer did not leave a comment.Glenn T.
Nothing, really. And the rep at the location is an absolute joy, named Nicole.Matthew S.
Customer did not leave a comment.David R.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.SERDAR K.
Customer did not leave a comment.John M.
Customer did not leave a comment.Rolf R.
Online check-in was a awful. I had already given you my credit card, I gave you my driver's licence, another alternate contact (my spouse) and then you wanted another alternate contact? That is absolutely ridiculous. What is the point if asking me for my credit card, then? You even asked for me employer contact information (and I really hope you didn't call them). Too much; too invasive for the simple van rental. Never doing that again with you people.Luis C.
Customer did not leave a comment.MARSHELENE T.
I found nothing to be lacking at this location. The staff were friendly organized and efficient.Godfrey M.
Maybe review the controls on the truck so the customer know where all the controls are and how they are used.Albert H.
Very convenient and accommodating.John R.
Customer did not leave a comment.ROSS K.
Customer did not leave a comment.Darcy T.
Customer did not leave a comment.Rudolph S.
Excellent did everything via mobile did not have to talk to anyone. It was fast and easy. Kudos to U-haul for blazing the trail. Other companies should get on board fastArif M.
I called multiple times without an answer everNick L.
Nicole was very helpful.GARY K.
Customer did not leave a comment.Sibbelina M.
Cell signal/GPS signal/data coverage seems to have issues in the area so it complicated the online return a little bit. I don't know if offering Wi-Fi would help future clients?MOHAMEDTAHA S.
I had to call several times before being able to speak with someone. The line was either busy or the phone would ring with no answer. I finally got through after a whole day trying on and off. I was told the trailer was out on a rental, so I gave my name and phone number to be contacted when it came back available. I never got a call back and had to go through the whole calling several times process to find out the trailer was available and just sitting there. However I was very pleased with the price of the rental and would be a return customer based solely on you fair prices.Jeffery P.
Overall very easy to pick up there and drop off in Toronto when I was done Thank youjohn G.
The self check in process causes a lot of issues and I waited almost 30 minutes with the help of the location clerk to get my vehicle. I felt I should have been further compensated the 30 minutes of time, but I wasn't. The clerk was very helpful, but the U-Haul Call Center employÃ©es made the process much harder by fully cancelling my reservation and then we had to recreate it.Megan F.
Customer did not leave a comment.Matt B.
Nicole at the office was too notch, excellent service. Thank you.MARCEL G.
Customer did not leave a comment.Linda Q.
Improve the self check in at pick up making it easier to get in & out Quick.gARY W.
Customer did not leave a comment.Anna G.
Customer did not leave a comment.SHELDON C.
Absolutely excellent experience! Staff fantastic!Marina W.
Excellent as always.Glen M.
Staff was great....however, the trailer had an out of province plate that was expired. In Ontario we do not have plates that expire but I still did not like pulling one that had one...Mel E.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Russel T.
Customer did not leave a comment.IAN P.
Customer did not leave a comment.JOHN P.
Ask the customer if they want to return the vehicle to the same location or a different location. I wanted to end my move at a different location but was not given the option to choose during the booking process, then was told it could not be charged without incurring a substantial penalty. It was inconvenient for me to return the vehicle to the original location and the mileage charge was almost double what it would have been. Not only that, but when I followed the guide for refuelling, the amount of fuel I put in brought the fuel level to well over half a tank. So overall I could have saved money if the booking process were designed to meet the customers' needs rather than steer the customer into spending more than necessary to get the job done. I will certainly be more careful next time.Paul D.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.Gurjeet S.
Customer did not leave a comment.Tracey H.
We rented a van a month ago, plus another one just yesterday. We were moving a couch for my sister temporarily - dropping it off and then picking it up a month later and returning it - the first trip was actually 2 km shorter than yesterday's, yet we were billed $56.30 for the first trip and over $90 for the second! I went in to discuss and was told they were doing me a favour the first time. When I booked the second time, I specifically asked that they ensure the bill would be the same as the month prior. My husband actually picked up the van and returned it (an hour and a half later), so he had no idea what I had booked or what the cost was. I've made a claim for reimbursement through customer service so hopefully that will come through. Otherwise, NO I would never recommend U-Haul if a difference of $35.00 is charged for the exact same trip just outside our small town and an hour and a half rental! An extra drive to the U-Haul location where was told they could do nothing! , and two customer service reps. on the phone - as I was also disconnected, and now waiting for a regional manager to approve the claim. Not exactly impressed. The first booking was in-house, and the worker, Nicole was great. I see her regularly as I also have storage in the same facility. The second time I booked through a phone call to the local U-Haul location. Thought I was being clear on the phone explaining the booking. Obviously not clear enough. Totally thought I could go in and finalize the bill, as I had done the first time, but my husband was told he could not drop off the van without paying the bill on the spot.James P.
Customer did not leave a comment.CarA E.
Customer service was excellent. They made my rental experience easy and enjoyable. I have rented from them before and I will go to UHaul the next time I need to rent a moving vehicle.Bill B.
Keep doing what your doing !RANDY R.