Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your website on a cell phone,sucks,you can't read the type. WAY to small..Waited 10 plus minutes to talk to someone. Had be at my closing. Just left key and paper work in box.
Everything as expected. Concise direction via web, regarding use of mobile devise to secure vehicle (time frame, process, upfront cost). Very clean, well running vehicle as well. Thank you.
The mechanic was amazing and very helpful. Explained everything and was very welcoming
Sending a notification ahead of time and finding new accommodations before pickup if the uhaul booked was not returned by the previous user. My original pickup site was in Syracuse NY but due to this issue I had to drive to chittenango. Not only that but I was barely compensated for mileage and went over due to the extra distance I had to drive to pick up the uhaul. So I was greatly inconvenienced and somehow still had to pay extra.
Ken is very helpful.
First unit damaged but owner drove thirty miles to get replacement and hooked me up-great guy
I was not able to pick up at my preferred location even though I booked 10 days prior. I had to drive an additional 80 miles to pick up and was given no closer options. The trailer was not clean when I picked it up, had sand on the floor.
Issue with the online process of truck return. As my phone has no camera, I could not submit a photo of the odometer. This forces me to pay an extra $20.
Ken Verne was easy to work with. 20 foot unit was on time and available when requested. I wish it was more clear where I was to return the truck. Wished the return location was expressed verbally. I was confused with e mail message from U Haul indicating return to Thompson Rd, Syracuse.
The vehicle was clean, very presentable. The owner (Vern) took time to go over all the details of the rental. No issues with the vehicle during rental period. Excellent experience. Thank you for the use of the vehicle!
very satisfied. only negative is failure to accept direct express debit card,
Always a great experience. I live in Cazenovia, NY and I frequently rent auto transports. This location is much more convenient than traveling all the way to Syracuse to get the rental.
This is a very professional and clean operation. I was impressed with how nice the shop was when I stood at window to sign paperwork. Definitely will use again.
Nothing! It was great! Self checkout and check in was quick, easy and convenient. The van was clean and drove great!
Just wished we were able to drop that sized van off at another location. Other than that, everything was perfect!
The older man that was inside was just mean and nasty to me. Slamming pens, tossing papers over the counter at me. Then when returning the uhaul did not check anything over with me just took the key
Ken is very helpful and professional.
This was not the requested location for pick up. The pick up process took too long. The counter person was not friendly at all and was in fact rather rude.
Ken Verne was absolutely awesome. Great guy, very easy and friendly process. Improvement areas included the original internet sign up. Makes no sense to say you have equipment at a site only to have that changed to a location much father away. Why sign up on the internet in the first place??? Internet pre "check in" also a waste of time as had to go through the whole process again anyhow at the new assigned place, not a fault of Ken.
The owner is a very nice person
Shawn loves U-Haul, thanks again....
Everything was fine. Mr. Verne is a very nice man and the van was just as expected.
Ken did a great job of processing my request and explaining my responsibilities in renting the truck. And he was there the next morning when I returned it. Courteous and friendly.
We rented uhaul and on the way back to return truck the breaks failed to stop and engine started reving up and cause me to rearend another vehicle. When I called the place we rented from Vern said he's never heard of that happen I'm like well it did and I ended up getting a ticket please have someone contact me regarding this matter as Vern wasn't very helpful he was more concerned about snow plowing???? Never asked to see if anyone was hurt !!??? Thanks for nothing Vern. 315-436-6713
There was an issue with accessing the U-Haul network which was no fault of the local agent. The rental process should have taken approx. 10 - 15 minutes to complete, however due to U-Haul network computer issues the rental process took almost an hour to complete.
Our online checkin process took over half an hour to complete, eating into our reservation time. We reserved the truck days prior and entered our information in, only to have to wait that morning to be verified. Very frustrating
The approval was a long wait in the cold. I was worried my phone had frozen because it took so long. It would be nice to do the picture df license during checkout rather than at pick up
Everything was great.
Always a pleasure Painless experience
Verne is a nice man. I would rent from him in the future.
Vern was very friendly and help clean the snow off prior to pick up. Very Happy!!!
Always a pleasure
Nice man. Easy process.
Pick up was easy, and equipment was in good shape.
Nothing. The service was of the best!
Very friendly and helpful...five stars in my book !
nothing, the service, as always was top notch
The Truck Share option in the app never worked for me. Not the fault of the location. I was able to follow the link texted to me to turn it back in though.
Mr. Verne was very helpful and friendly. I would definitely recommend his location and would most certainly use him again.
Ken was very professional and helpful.
Drop off was great. We just unhitched the trailer, put our agreement in the box and we were on our way.
I will only go in person to rent a uhaul, I've tried 2 different time to rent online and both times they messed up it up, 1 time they gave the truck to someone else and the 2nd time it wasn't there again and we had to drive an hour just to pick one up.
it is a great pleasure to work with Vern, will always use U haul from his shop. Thanks Vern
Always a pleasure to do business with.
Wonderful man to deal with. I will be back to use again.
It worked for me. I'll be back
Vern is awesome to work with, highly grateful it's local. will always go there....
It took 20 minutes to go through everything I the app to pick the truck up and then it couldn't verify. You could possibly change the verification process or make it so you could do the verification process ahead of time.
Excellent service here, definitely recommend!
Very nice people to deal with
perfectly smooth transaction - everything done as promised on time. Very pleased
