Friendly, helpful staff with a slick and easy pick up.
annita n
Customer Reviews for Vern's Country Auto And Leisure
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn't seem to care we were there. Had to ask for service. Didn't get much, park over there, your done. That was about it.
Ann MThe fella executing the rental was very knowledgeable and accommodating. Thank you
Jasmin DPayment machine didn't work. He had to call uhaul and we wasted about an hour Total after already struggling with the glitching ap
James COwner was very helpful and friendly
Joseph MThe owner was very helpful and friendly. The truck was parked in a very tricky position, unfortunately. The location is fairly remote, which I suppose is expected in a rural area, but doesn’t feel particularly safe. I would recommend this location because of the owner’s professional and friendly manner.
Mark OGreat customer service!
SHAWN MNothing
Mark WVern was very helpful and friendly I would highly recommend him
Susan HVern is easy to deal with and helpful with questions
Wayne FUhaul sent me 45 minutes one way so 1.5 hrs out of my way to drop off at this location when there is a uhaul 15 minutes from my house. Inconvenient and cost me time and additional fuel.
David GI got told one thing then got something totally different charged when you guys told me you would not charge me for km only 10km and you charged me for 48km. You lied over and over told me one thing did a totally different thing. Truck was not in good condition half of it actually worked I rented a small truck you guys gave me a big one. Moved locations 5 times. Most disappointing experience I have ever have and would not recommend to anyone to trust u haul. You can contact myself at 365-889-1157
Matthew AI’m not sure why I was charged an extra $37 when I dropped off? When I picked up the gas tank was empty and we put gas in and returned it at the same level? Could someone respond and explain the extra charge please? Thank you
Mark KGreat and easy experience all around. Much appreciated!
GARY MWasn't impressed that I dropped the truck off the same day I rented and because they weren't open for the weekend I was charged an extra day. I want a refund for that!!!!
Johnny FMore lights in area, too dark
Todd yI was charged an EZ Fuel charge and it was deducted from my rental deposit. I’m not sure why I was charged this. I emailed Uhaul regarding this charge but I have yet to hear back from them.
Steve MAuto transporters are very hard to find. You need to supply more car haulers they are very much in demand.
RICHARD KDecent guy having to deal with a shit company
Jamie MGoing online to pick up the truck did not work and made the process very frustrating. Then on top of that I was charged more money for using it.
DOUGLAS WDo not force someone to go pick up the truck in Wingham when I asked for Guelph and booked several weeks before. This was well over an hour away from my pick up location that I booked. I was told the night before of the change and only offered additional kilometers to compensate. They also did not provide the furniture pads or dolley I ordered. Terrible service and very disappointed. The gentlemen at the Wingham location was very nice and I am quite upset with the district group who created this major inconvenience.
Matthew CVery friendly and helpful....would recommend 100%.
Mary ENothing at Vern's
JAMIE HVern.... Great guy!! On my way back home, I realized the lights weren’t working (they were when I left) so I stopped by his place on the way back to London. It was my truck that blew a fuse, he fixed it in the rain and sent us on our way with a smile. You rock Vern! Thanks, Kim Stadler
Kim SHello I have forgotten 2 pairs of prescription eye glasses in my rented truck Please keep them in your Tecumseh office for collection Regards Celestin 226uo21497
Celestin TWorked well moving furniture in snowy weather
DOUGLAS ANothing.
NEILD MAll good
Doug KThis was the end stop of a one way rental, I called ahead to confirm drop-off details and was promptly and pleasantly answered with all the needed information.
Mark BNothing comes to mind thank you.
Steven Sno one there to help with the return of the rental truck
Tom MThe dealer was easier to work with than UHaul itself
Ron FThis location was over an hour away from my chosen pickup point. The truck is in need of mechanical maintenance. Being a licenced mechanic I can tell you that the steering is loose, the steering wheel was off to the left by at least 20 degrees. The brakes are screaming like they need replacing.
James MVery friendly and helpful.
Wayne CGreat to deal with 😊
Christine LThe truck only had 7k miles on it and its alignment is *way* out and it shakes aggressively when driving -- especially unloaded.
Justin WVery nice dealer to work with, stopped what he was doing and immediately completed my uhaul rental. Zero issues picking up and dropping off.
Mark BEasily accessible and friendly.
Mark BDisappointed by 5 items: 1. truck had excessive steering wheel play (reported at drop off) 2. truck reeked of pipe smoke (hotels are able to deal with this) 3. upon arrival for 8am pick up, "closed" sign still on door, delaying my departure 4. agent needed to enter lots of information in spite of my pre-check-in and prepaid deposit, delaying my departure. 5. agent responded with a very high gas usage estimate that meant I put 80L of gas into the truck when it used less than 55L resulting in needless expense.
DAVID DExcelllent
PAULW GI was not able to go there and neither was my daughter and son-in-law because of quarantine.
Jonathoncorneliu KIt was very dark when we dropped the trailer off and had a hard time finding it. A lighted sign visible from the road would have been very helpful.
Erich EFire the guy that works in the listowel location.
Patricia FGreat Experience,
KEVIN SI had no problem with the location Itself however I did have issues with the online check in process and had to call customer service for assistance. Once the representative was able to correct the problem the online check in was great.
kim mVern was awesome. He booked the trailer for me and when I was over charged on my rental he was very helpful on getting the problem fixed
JAMIE HGreat service and done in timely manner. Thanks.
heather gI never received the texts with info so when I arrived the worker wasn't expecting me and wasn't really open. I was lucky he was there to process the paper work. When I went to return it the contract just said Exeter and to call an 888 number, the first time I called the person was of no help, so after trying to return the U-Haul to a confused minimart worker that doesn't have a U-Haul spot anymore, called back and was directed to a town ten minutes away to drop off. So it was a bit frustrating. Needing a 15ft truck when we just wanted a van was also obnoxious but that's more.our fault for the last minute booking.
Thomas LFriendly, fast, very professional. Excellent place to rent uhaul. This Place is the only one i will ever use. I have had bad experience with uhal and Vern handled it for me. Thank you
BEATA KVern was extremely helpful.
CHRIS BMy husband had to drive an hour and a half one way to pick up the Uhaul truck. We wasted 4 hours of our day (the day before moving). And we’re only given 1 day notice of this change. The truck only had driving keys and not keys to actually lock the truck.
David CEstimate was off by $100.00. Was not impressed. Price was estimaed in km but I got charged in miles. Can't understand why. Never rent again I hope.
Kenneth VThe drop off process involved a lot of photos. Good thing I have a lot of data on my plan. You should let people opt out of the pictures and reserve the final bill until the equipment is reviewed by your staff.
Kirk GI pulled in dropped off trailer and left with no problems
Jeremy S