This location continues to charge me for additional warranty when I decline the warranty. This is the third time it has happened. My vehicles are always dirty and the photos do not match the actual condition of the vehicle. Yesterday's truck had cigarette ashes and a smell of second hand smoke
Mathew S
Customer Reviews for Viaa Convenience Store And Smoke
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was not customer friendly, he's rude and attending to customer who rent U-Haul wasn't his priority according to him
Damilare AThe location was not the chosen location. They change it.
Carla DThe person what handed us the key was very very rude
Joel VI will recommend this store, guys are helpful if you are looking to rent a truck. Take note, if you don't buy an insurance coverage make sure you take pictures of the truck in and out, actual mileage and gas level to avoid problems when you got charged.
Mario LGirl behind the counter is very customer friendly, even come out to the truck to explain everything.
Kidano HAt first i was made another reservation and then a lady called me that the location didnt have the truck that i need, thus i need go this one. The lady offered me a discount with 0.69 per mile. However i was charged 1.11 per mile. The truck was good and the staf in this location are nice but the charging systerm not that well
Qizheng LTerrible experience. Took half an hour to get the ban made me late for my appt. Kept saying he didnt have the reservation but did. Said he couldnt help me and i had to call the number. Never gave me a contract or anything to sign. When i asked about gas said he had no idea Made me give my details a third time. I specifically said i did not want insurance and he put it anyways When j looked in the app for how to know what gas to put in it said look in your contract which i didnt have. I asked him again about contract said he had no idea. Had to call uhaul a second time to ask and they sent it to me Overall terrible experience and would never do again
Katie ENothing, everything was perfect!
Angel OBest service. Very much helpful
Jagadish BPick up was pretty rough. I couldn't self check in and it took 45mins to get the keys from the staff.
Alistair GThis location was fine but the reservation process was garbage. I made a reservation for 8 at a location that said it had online check in. It did not. This caused me to spend at least 40 dollar extra in uber charges and at least 20 dollars more in gas and mileage. Uhaul is garbage and I will not use them again.
Trevor MVan was in extremely bad condition some one had pets in van cabin,smell was unbearable and huge threat to health
Usman BNo comment
Catherine LGreat customer service. Highly recommended.
Randell QNothing. It was convenient and effucuenty
Derek PI spent 1 hour and a half to do the process of pick up due to an error on the contract. I left there being promised that it would be updated once I returned the van. I received the receipt which does not contain any changes from the "original" contract.
Caio PStreamline your pickup service/mobile pickup
LOGAN SThis was an absolutely unacceptable service. I had to wait 30 minutes for the man to figure out how to provide me the car, wasting 30 minutes of my time with the van. The van had low tire pressure and there was no option to take another one. We had also paid extra for a dolly, and it was not provided in the van. I am extremely disappointed with this experience.
Kylie SUnfortunately had an unpleasant experience as a first time customer..
Devee A