Customer Reviews for Vico Automotive & Tire Services
(U-Haul Neighborhood Dealer)

Rating:

3.0

I turned my truck in they never put the truck in the computer and it's been over a week and I still haven't gotten my money back

Rating:

5.0

Great customer service.

Rating:

4.0

I ordered 6 pads but they didn't have any in my truck and no way to contact you. When I rented the truck, the trunk was unlocked. I had some issues moving glass shelves. Please refund the pad fee and discount the fee. I will refund the fee for the furniture pads. Nathan Keith Area Field Manager UHC of Cleveland 766004 No apology, and no discount and just refund. No contactable phone number. Please put the emergent phone number. Because I hired people for moving and the time/day is critical.

Rating:

5.0

Diligent professional service. I intend to use this business for my personal vehicle maintenance.

Rating:

5.0

Victor & Kaye are AWESOME! Very caring, professional & attentive to customers !! Very convenient location!!

Rating:

1.0

I was charged for two days of rental extension that did not happen and it has been over a week and I have not been refunded. When I dropped off my equipment, the workers were rude, said they couldn’t give me a drop off receipt, and now I am running around trying to get my money back from uhaul.

Rating:

4.0

I have been satisfied with the service received. This was my 3rd time within 4 months using this location. The young lady that assisted me has always been very polite and helpful.

Rating:

5.0

The merchant I rented from, Vico Automotive & Tire Services LLC 545 S Green Rd South Euclid, OH 44121, was exceptional. however Uhaul.com was not able to find my location for self check out or check in. The merchant advised that this happens all the time.

Rating:

5.0

Vehicle was old but operational

Rating:

5.0

Would have been better if little vacuumed. Otherwise all good.

Rating:

5.0

kay is always helpful with taking care of our needs with the right truck and costs.

Rating:

5.0

Receipt not legible

Rating:

5.0

The guy even helped back up the truck for the other driveway. Larger signage might help people not pull in the wrong area.

Rating:

5.0

The rental process was fast and efficient. They were helpful to get me what I needed.

Rating:

5.0

Very nice young lady friendly good customer service

Rating:

5.0

Return location is an auto and tire lot . It would be helpful to have a sign that states where to return or park the moving van upon return. The lot was confusing. I am new to the state and area and was not familiar with this locations process for pickup or return. I parked the moving van on the wrong side of the business. Personnel informed me I was on the wrong side, and offered to move the truck. Personnel was very polite and professional. Returning the truck was a simple drop-off/key return process. No waiting.

Rating:

3.0

I will never use uhaul again. Worst experience ever in truck rental. Pickup location was fine, the person from the corporate office was rude and unprofessional.

Rating:

5.0

The people at that rental location were very friendly and helpful. The rental agreement was made over the phone with the U-Haul main office since we were unable to locate a care hauling trailer. headquarters made address errors but the charges were approved. Since we were unable to use the trailer it was returned to the rental location and a extremely satisfying resolution was done. We will use them in future needs.

Rating:

1.0

My choice for pickup was ignored , which was requested a month in advance, and I had to travel a half hour away to get the truck.

Rating:

4.0

We never received a confirmation that the trailer was dropped off.

Rating:

1.0

did not allow me to extend my retail or let me return van to a closer facility. will not use u-haul again and have been ongoing customers for 10 years

Rating:

3.0

You need to inform customers the self-check in takes at least 30 minutes.

Rating:

4.0

Easy. Customer service was good. Only issue was the tight tight parking.

Rating:

5.0

Simple and easy to pick up and drop off. Great van just what we needed.

Rating:

3.0

Gas tank was not full when picked up we returned it full Cost us extra 20 bucks

Rating:

5.0

You went well above our expectations. This was really an enjoyable experience. Everyone was 1st class.👍👍👍

Rating:

4.0

Truck Share 24/7. The process is too long. If I didn’t have my husband and daughter with me, I wouldn’t have felt safe. But, honestly during the whole process, I felt we were vulnerable, standing outside. Luckily we were on a busy street and the business across the street was open. This was a 9pm pick up. When I booked, I got a confirmation #, but it’s not truly a confirmation. All you have to do at the pick up time is too much. Verify everything pre-pickup. I should be able to just verify my pick up by a photo of myself to compare to the ID you already had on file, 1 quick picture of the vehicle and be on my way. Also, my iPhone, for some reason my location couldn’t be found by your system and it was turned on. I had to use my daughter’s newer model iPhone. If she wasn’t there, I wouldn’t have been able to get the van. Customer service wait time was 30 minutes. We had been standing outside in the dark during this whole process. Next time, I will just do business with a real person and rent the vehicle during business hours. The van itself, I was totally pleased and the cost was affordable. Thanks.

Rating:

1.0

This place is PACKED. There wasn't a place to park and the gravel parking lot had no actual parking spaces and was littered with nails.

Rating:

5.0

Tell people ahead of time ALL of the steps required to do the return via a phone. We nearly dropped the keys in the box before we realized that we needed to unlock the truck, take multiple photos, etc. And, NO ONE SHOULD HAVE TO PAY A DIME IF THEY CHOOSE TO NOT USE THE WEBSITE RETURN OPTION.

Rating:

5.0

Your district manager went above and beyond. The employees at this location were friendly and profess3

Rating:

5.0

I tried to return my truck, signing in with my phone #, but it did not work for some reason, kept saying my session had already ended. Had to look up the rental # to process the return…would be nice if the cell # worked so I didn’t have to look through my emails..

Rating:

4.0

Easy 24/7 digital dropoff

Rating:

5.0

Vic and Kay were great. It was an easy rental process and they were accomodating. Thank you.

Rating:

5.0

Great service.

Rating:

5.0

Very professional, helpful, and courteous. I will definitely be using this location again. Thank you!

Rating:

1.0

Actually returned the truck the same day, not the next day. Was told they closed at one time, got there before that time and they were thoroughly closed, lights off, no one in sight, no one answered their phone message that I left either. Then I was charged an additional fee that I should not have been. Spoke to two different people from Customer Service who were supposed to be assisting in getting my $ refunded. As of today 12-26-2021 I still have not received my $ refunded back to me. Need my money refunded back to me ASAP,please and thank you, Ms. Carmen R. Butler

Rating:

5.0

Just stay the same

Rating:

4.0

Kay is fantastic at handling any concerns i had. she handled my rental with ease . Thank You Kay !

Rating:

5.0

Very helpful gentlemen he left as I attempted to unlock but saw me having hard time as he left and came came back to assist me

Rating:

1.0

My rental was for 930. I even checked in early online like i always do. Nobody showed till almost 10 to help me with uhual. She didn't ask me proper questions as far as if I wanted insurance or not then Tried to give me the wrong trailer other then the one I rented. Horrible experience.

Rating:

3.0

The reservation system for trailers is terrible. Why have hundreds of locations when most of them are closed on Sundays when people with M-F jobs would need to move things on the weekends. Trailer was in pretty bad condition. Auto transport Trailer should come with wheel chucks so it doesn't roll away when unloading vehicle if it needs to be done with Trailer unhitched.

Rating:

5.0

Overall experience was great. Truck was ready and waiting and I loved being able to do check in from my phone.

Rating:

5.0

Fastest check-in process I’ve ever experienced at a uhaul!

Rating:

2.0

Um, this location had a lock that was nearly impossible to remove. It took me well over 30 minutes, closer to 45, trying to get the lock off. Nobody could give any good advice on how to remove it. After getting off the phone and googling it, I figured it out, something normal people would never do. This was a disaster. If it weren't for the truck being squeaky clean and a great ride, I would've given the lowest rating. My original location was not available, and generally I'm super irritated with this weekend's transaction.

Rating:

2.0

Truck had squeaky brakes was a pain I always use uhaul but they won't give me a business plan always cost me so much money

Rating:

4.0

Nothing the service was very good I wish I could remember the you g ladies name 545 green,Rd . South Euclid,

Rating:

2.0

Your app functions poorly and places on the renter full liability for vehicle defects which cannot be photographed and uploaded. FTFT.