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Alecia K
Customer Reviews for Viking Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything great except missing reservation
Mary BGreat customer service Heather was available and answered all questions
Anthony RThe couple that run this facility were super helpful!! Plus the gentleman at 614-830-0899 (Derek, something w/a D) was very, very helpful. Though he did not have what I needed to rent. He took the time to search in the system where we could rent what we needed. Great customer service!!
LAURA RQuick, and easy.😀
Joanna TWheel hub popped off causing 7 hrs delay
Bethany DHad to return unit next day and was promised a credit and no miles other than local Columbus Ohio vs the Ohio to Florida as planned. Had to cancel due to hurricane closed roads where I was going in Englewood Florida. Please finish credit rather than credit card dispute.
Matt CEverything good 👍
john tNo complaints at all excellent service
Scott BThe truck wasn’t where I reserved it at the amount of miles they added wasn’t enough to cover what the miles was that I had to drive to go get the truck then back to where I would of been if I got the truck for that I had to pay more for it with that I’ll never rent from uhaul again
Joshua BHe tallk me hard And he say I will black your name and you not alowd to rent from uahll any more so so I didn’t Answer him just Am ask him to Brent A copy for this Amount that’s All And I Am Done-/ Mm
Kheire KYou Charge more $140.49 +$734.66 And Extra one day $61.61And the laction At Chicago thay treed me every bad Any it’s to hi this Amount one way from Columbus Ohio to Chicago il any this guy at Chicago he check me he tallied me Am black your name I don’t saying or do any thing to Tim all am saying to him I need the Bills for the Amount - that All -
kheire kThere service was excellent! Best experience I ever had from U- Haul
John HEverything was like clockwork. Truck parked right out front, ready to go. Mechanically perfect. Clean. All the details were handled in advance. Made it a very easy process.
Richard MThe owners were very helpful securing the truck and helping with the checkin process
Tom MCustomer service was 5 star, Overall experience was smooth, easy and pleasant.
Denise PWarn me that it’s a field in the middle of nothing
GREGORY LThey didn't have any trucks on the lot. They were overbooked and I had to travel an additional thirty minutes to find a truck. It didn't include the equipment I requested and it was in a vacant lot in the middle of nowhere. Awful experience.
Angelica J