Customer Reviews for Village Convenience Mart
(U-Haul Neighborhood Dealer)

57 reviews

20339 US Hwy 27   Clermont, FL 34715

(352) 404-5081

Hours

  • Mon-Fri: 6 am - 8 pm
  • Sat-Sun: 7 am - 8 pm

Services at this Location:

Contact Us

(352) 404-5081

20339 US Hwy 27
Clermont, FL 34715

Services at this Location:

Hours

  • Mon-Fri: 6 am - 8 pm
  • Sat-Sun: 7 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Gross old location. Clerk was pleasant though and worked alone checking out store customers.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

TOMAS B. 
Rating:
5.0

Customer did not leave a comment.

jaqualin O. 
Rating:
1.0

Having a complete blow out 20 hours into drive was a complete nightmare and a bad reflection in Uhauls equipment rental service. There needs to be thorough inspection and maintenance of equipment before they are rented. It appears these vendors simply shelter the equipment for the next customer and do not really do much to make sure they are safe to drive. It took 2 hours for the repair technician to get there. The guy was excellent but it took a long given how busy he was. Not his fault. Uhaul should had given me fully maintained equipment

LEONARDOR G. 
Rating:
5.0

It was good service

John F. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
1.0

Worst place ever. Nasty. Truck ran poor. Did I mention nasty?

Alexandrea W. 
Rating:
3.0

This truck shook so hard when driving you can't see through the mirrors. Super unsafe ! Staff didn't seem to care , uhaul is not the quality it used to be .

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

They went way out of their way to accommodate all of my needs

James D. 
Rating:
5.0

They went way out of their way to accommodate all of my needs

James D. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A. 
Rating:
5.0

Customer did not leave a comment.

TERRYMICHAEL F. 
Rating:
5.0

There was ne person at this location. She acted as if she was doing me a favor by taking the trailer.

Chester A. 
Rating:
5.0

Have no issues about anything......very nice people to work with..

Robert J. 
Rating:
1.0

Was there for over an hour to get a trailer that was already paid And reserved and jack on trailer was broken

andy B. 
Rating:
3.0

Experience was not bad; however this location is in an old hotel/convenience store and only had one employee working. The cashier was unable to inspect the vehicle when I returned it, and did not process receiving the van until the following day.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

rob J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Irsapen R. 
Rating:
3.0

Very run down location inside the gas station not very appealing

TONY P. 
Rating:
2.0

Very slow service. I have used U Haul many times and I have never had such a negative experience and poor customer service. I have never had someone call and check a reference while I listen. I had already filled all the information out online. Why did I have to do it over while I was there? I will never use this location ever again.

BILLY A. 
Rating:
3.0

Both pick-up and drop-off were quick and easy. Should we need a truck rental in the future, you have our business!

Curt M. 
Rating:
5.0

They was very helpful and polite.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
1.0

Did everything online to be able to get in the truck and go basically like I did 6 months ago at a different location. Still was there for 30 minutes because the worker couldn't figure out I did it on line. As well as my reservation was for 9am at another location then 10 minutes till 9 I get a call saying it's at a different location because that one doesn't have equipment. That right there should have been able to tell me the night before when I booked it if it had the equipment in stock or not. Very frustrating driving down the road to the location I chose then having to turn around in the opposite direction last minute because of disorganization on you alls part. As well as 6 months ago when I rented from uhaul when it was time to drop the keys off I simply went in the office handed the keys over and left. The lady at this location made me walk ALL the way to the end of the lot twice to get the mileage and the gas level. So another 15 minutes spent there that I didn't have to before. Very disappointed and frustrated in the extra time I wasted because of someone not being up to speed.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Lubomyr L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Very friendly lady at the cashier when I dropped it off.

KEITH R. 
Rating:
5.0

Very helpful. Smooth transaction. Very much would recommend.

Clarence S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

Lindsay R. 
Rating:
5.0

Customer did not leave a comment.

Heidi H. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Randy S. 
Rating:
4.0

This is a small station, but the staff is very helpful. Unfortunately, there was an issue with my reservation not getting sent to the local station so it took a while to create a new reservation from scratch.

Todd W. 
Rating:
3.0

Customer did not leave a comment.

George E. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
1.0

Horrible experience at this drop off location. U-Haul Representative, Karen, was rude and demanding from the initial start of customer interaction to the very end. As I began to park the vehicle, she began yelling orders for me to park somewhere else. When I asked where, she pointed to a location that was blocked by a tree stump. I told her it was not possible for me to park there and she began to get frustrated with me as though I was at fault for a tree stump being there. Then, after I had dropped off my keys in the drop box as instructed by the U-Haul mobile app, this individual very rudely called me on my cell stating that I did the wrong return procedure and that she was going to charge me extra costs and then proceeded to hang up on me. I contacted Corporate, where they at least took good care of the situation.

Joshua Q. 
Rating:
5.0

Great Experience!

Lisbel R. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
No reviews have been submitted for this location.

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