Customer Reviews for Village Convenience Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Village Convenience Mart
Joshua Q. on
Horrible experience at this drop off location. U-Haul Representative, Karen, was rude and demanding from the initial start of customer interaction to the very end. As I began to park the vehicle, she began yelling orders for me to park somewhere else. When I asked where, she pointed to a location that was blocked by a tree stump. I told her it was not possible for me to park there and she began to get frustrated with me as though I was at fault for a tree stump being there. Then, after I had dropped off my keys in the drop box as instructed by the U-Haul mobile app, this individual very rudely called me on my cell stating that I did the wrong return procedure and that she was going to charge me extra costs and then proceeded to hang up on me. I contacted Corporate, where they at least took good care of the situation.
Lisbel R. on
Richard W. on
Customer did not leave a comment.