Customer Reviews for Village Market
(U-Haul Neighborhood Dealer)

86 reviews

108 E Delaware St Bldg B   Decatur, MI 49045

(269) 423-9054

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(269) 423-9054

108 E Delaware St Bldg B
Decatur, MI 49045

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It's inside a ghetto grocery store

Derrek S. 
Rating:
5.0

great service

RAJNI J. 
Rating:
3.0

While this specific location handled things well. I only had to go here because u-haul screwed up my reservation that I had made two days prior… I was screwed out of my 26' truck and THEN still had that money charged and taken out of my account! I will never use u-haul AGAIN!

JUDY LYNN S. 
Rating:
1.0

Customer did not leave a comment.

VAN IANG T. 
Rating:
4.0

Customer did not leave a comment.

PAUL R. 
Rating:
3.0

Customer did not leave a comment.

BRYAN D. 
Rating:
5.0

Very good drop off location. Located in back of store

Karl K. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
4.0

Customer did not leave a comment.

Raymond J. 
Rating:
4.0

Customer did not leave a comment.

francis B. 
Rating:
3.0

Customer did not leave a comment.

Randall H. 
Rating:
3.0

It's a grocery store, not really what you expect for a U-haul center.

David N. 
Rating:
5.0

Great service at the Decatur Village Market. It was quick and easy to complete the rental and pick up the equipment.

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

matthew S. 
Rating:
3.0

Had to go back in for blankets. Truck cab wasn't clean.

David L. 
Rating:
3.0

I would only recommend this location if it is convenient to the renter. I got there before closing on a Sunday. No U-Haul employee was manning the desk. A grocery store clerk checked me in and one of the store employees helped me disconnect the trailer from my car. They didn't check me in on the computer, but just wrote a note to the U-Haul clerk, who wasn't there. They did the best they could to help me check it in. Checkin has been verified, so I'm happy!

ELLEN NORTHCOTE C. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

There was no equipment

Teasia G. 
Rating:
2.0

My experience was horrible! I made a reservation to pick up a 20' truck in Niles, MI to do a one way trip to Kokomo, IN. When I checked my email for the reservation, it was completely wrong! I called to get it straightened out and was told there were no 20' trucks available and they would call me to reserve one close to Niles. I got a call back to pick a truck up in Dowagiac, MI. When I arrived, there were NO trucks at all and the place was absolutely disgusting! I then had to travel to Decature, MI where I FINALLY got a truck. I will not use UHaul again and will not recommend UHaul to anyone ever!

Jaci A. 
Rating:
3.0

The fuel level was 1/4 tank when I picked up the vehicle. I had to leave it with 1/2 a tank... Also, when I went to pick up the truck, the lady at the counter said it was in the computer that I was bringing it back and almost didn't allow me to take it. When I returned, entered the mileage, it tried to charge me for over 300 miles! I only drove it 32. Whoever had the truck before me didn't get the return completed properly and it cost me over an hour between the pick up and return to get it squared away. Other than that, I really like using UHAUL.

DAWN S. 
Rating:
5.0

Customer did not leave a comment.

Morris C. 
Rating:
3.0

Figure out why I was over charged 100.00 was charged 254.00 when my total was 154.00 and have yet to receive the 100.00 difference

Amanda M. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very quick pick up and return. Helpful and friendly. Will use this dealer again.

Ronald S. 
Rating:
4.0

Free donuts....lol

PATRICK CYPRIAN H. 
Rating:
5.0

Customer did not leave a comment.

elaina H. 
Rating:
5.0

Check out was very fast.Ladies were extremely polite and a pleasure to do business with.

matthew S. 
Rating:
3.0

Customer did not leave a comment.

Clyde G. 
Rating:
4.0

Customer did not leave a comment.

John V. 
Rating:
1.0

Customer did not leave a comment.

Lauren G. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Don P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Zigmund H. 
Rating:
5.0

Customer did not leave a comment.

CINDY B. 
Rating:
5.0

Customer did not leave a comment.

Virginia B. 
Rating:
4.0

Customer did not leave a comment.

DIXIE A. 
Rating:
4.0

Customer did not leave a comment.

Jordan D. 
Rating:
3.0

I rented online for a location much closer to me but minutes before going there I was contacted and told they didn't have the equipment and I would need to go somewhere else. Since I was stranded this was a big issue for me and the person on the phone didn't really care nor provide any assistance other than to say "it's not our policy". If there would have been another option with a different company I would not have done business with UHaul.

Kim A. 
Rating:
3.0

I am a veteran. No veteran discount was offered. I did recieve a veterans discount in Houston on my previous rental.

David S. 
Rating:
1.0

I was double billed for a one-day rental. Also the employee who checked me in had trouble finding the ipad to do the check-in and then the ipad seemed to be working exceptionally slow for her.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

christine L. 
Rating:
5.0

Customer did not leave a comment.

Clayton M. 
Rating:
3.0

No comment

Markallen V. 
Rating:
2.0

The person who helped check me out the first time was extremely rude and impatient. He didn't help us hook up the trailer or make sure that it was done properly. The women who helped me when I returned it tried to charge me again. She never went out and checked the trailer either.

Makenzie E. 
Rating:
3.0

Make sure things work. Lift door malfunctioned and the wait time was ridiculous. 90 minutes to 2 hrs

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

cheryl R. 
Rating:
4.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
1.0

Refused to take my reservation over the phone. At drop off the PIC wasn't able to process my return or refund my overpayment for mileage. A week later and I still haven't received a check or anything.

John W. 
Rating:
5.0

Village Market is so easy going....

Nathan F. 
Rating:
4.0

Customer did not leave a comment.

frank G. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Victor and Amy were awesome. They were having technical issues, but remained positive and worked through the issues to make sure I was able to rent the auto transporter

ANDREA P. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
1.0

Customer did not leave a comment.

Ashley M. 
Rating:
1.0

Don't charge me twice . I just received my discover bill and I was charged in Michigan and also in Niles Illinois. I want this corrected. Thanks Christina Casey

christina C. 
Rating:
2.0

No one knows what's going on. Was there for about an hour. Every location seemed chaotic that I dealt with. Didn't enjoy rental experience at all. Equipment was excellent. Rental was an nitemare.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
5.0

Customer did not leave a comment.

Rudy J. 
Rating:
5.0

Customer did not leave a comment.

Rudy J. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Continue the same type of service

ERNESTINE B. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline D. 
Rating:
1.0

Customer did not leave a comment.

Gabrielle M. 
Rating:
2.0

The lafie that checked me out did not know ehat she was doing and then tried to charge me almost double so i went online and did it and just picked it up at this location

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

kate G. 
Rating:
4.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

clark O. 
Rating:
5.0

Customer did not leave a comment.

Isaac V. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Problem with signal and brake electrical hookup. They were very responsive and it is being attended to this week.

Richard O. 
Rating:
2.0

We rented a transport trailer in Michigan which ended up being too short to use. We took it back and was supposed to be refunded our money to be used towards a car rental to get back to Michigan. It was still not taken care of at the time of our drop-off and we have still not been notified if this matter has been straightened out. Not very pleased with the overall experience. But the truck was great and the people we dealt with directly were cooperative.

George J. 
Rating:
5.0

Wish l would have picked up there in the first place!

KARL B. 
Rating:
3.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

daniel R. 
No reviews have been submitted for this location.

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