Customer Reviews for VLB Allrite Auto Ltd
(U-Haul Neighborhood Dealer)

168 reviews

5 Alwright Crt   Waterville, NB E7P0A5

(506) 375-4591

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(506) 375-4591

5 Alwright Crt
Waterville, NB E7P0A5

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The whole experience from pick up in Waterville Nb to the drop off in Vanderhoof Bc at Mini storage for uhaul was incredibly easy. Thankyou to John at Vanderhoof and Vern in Waterville Nb both were incredibly pleasant to deal with. Thankyou Uhaul for making this untimely move as nice as it was. God bless

Tim T. 
Rating:
5.0

Excellent service

Dan L. 
Rating:
5.0

Be able to drop off unit ot truck in a better secure location instead of side of road Anybody after you dropping off could hook it up to there vehicle and drive away and the renter would still be liable for the stolen truck or trailer

Dean F. 
Rating:
5.0

Customer did not leave a comment.

Jaybe M. 
Rating:
5.0

Customer did not leave a comment.

rane M. 
Rating:
5.0

no comment

Michael C. 
Rating:
5.0

Customer did not leave a comment.

svetlana P. 
Rating:
3.0

From the driver's perspective, a qualified heavy goods vehicle mechanic, the ride was a great deal harsher than he would have hoped for. And because the vehicle size I booked, a 20 foot moving truck, was not available we were given and were obliged to use a 26 foot moving truck the cost of gas for this relatively local relocation was more expensive than it aught to have been. No brownie points on this job I'm sorry to say. Nevertheless I would still recommend U-Haul and this location to anyone who should ask.

Timothy C. 
Rating:
1.0

Not have them lie about a drop off location that they made up because they couldn't find the drop off location I had indicated in Gravenhurst Ontario, to find out that when I dropped off at the location I had indicated, because they made up their own location drop off I was getting charged a wrong drop off fee of $400 At the drop off the girl contacted U-Haul to say what they did. The place was really dirty. Also as far as I am concerned another lie, I paid for a hitch I asked it to be a class 2, they told me it was, it is U-Haul hitch, U-Haul site says they only have class one? I got scammed if true that it is only a class one, I should get a refund

jordyn G. 
Rating:
4.0

Customer did not leave a comment.

LARRY J. 
Rating:
5.0

no problem for me

steve M. 
Rating:
5.0

Nothing you guys were A-1

Kathy S. 
Rating:
5.0

they were great

John F. 
Rating:
3.0

Only briefly here dropping off the truck. Staff seemed ok at this location

Daryl D. 
Rating:
5.0

Install a jack on trailer

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
1.0

I have booked the truck on Feb 6, and on Feb 24 I got an SMS saying that the location changed to 1h:10m far from the original location in Fredericton. for that, I was forced to wait till one of my friends end his working day and company me to the location where I could bring the truck and he drive my car back to home. I paid 100$ for the truck oil and 40$ for my car. also, I have to book an extra day according to the change in the schedule. U-haul make my life very tough that day and complicate many things.

Mohammad H. 
Rating:
1.0

Over charge, and took 300 unauthorized paument from my bank account after already paying 300 for the use of the truck and only stayed in the local surrounding areas. Charges me double the price of what I was supposed to pay. Dropped the truck off with the exact gas I left with, cleaned it out as asked. Bunch of cons! This is the Alwright court location in the heartland/ Waterville area. VERY DISPLEASED!! they doubled the miles that I actually used!!

Katherine J. 
Rating:
4.0

Snow tires on units got stuck twice due to lack of traction in very small amount of snow

Dennis C. 
Rating:
3.0

help setting the trainlor up

Jen H. 
Rating:
3.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Customer did not leave a comment.

Jacques F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

CLEO G. 
Rating:
5.0

Not really sure my experience with them was perfect

Earl H. 
Rating:
4.0

Customer did not leave a comment.

Adrian H. 
Rating:
3.0

We have tried for 3 weeks to get a trailer none around I would have to drive 200 miles to get one or cross the border into the states (closed) very poor selection of vehicles trailers in New Brunswick unacceptable we found someone with a trailer in town so we won't be needing your services anymore

RON H. 
Rating:
1.0

Gate locked to parking lot, as it was a weekend and store was closed; had to leave truck parked as close to gate as possible to ensure back of truck was off road. Also, on drop-off there should be a tag provided at pick-up to lock back door so nothing could be stolen from it, as the truck sat there for 2 days before the store was open to check.

JIM F. 
Rating:
5.0

Customer did not leave a comment.

Sharon Reta Lynn H. 
Rating:
5.0

Vernon & Lori were great to work with at VLB. We did have an issue with the door pull-up wires and lost a day of being able to use it but we had a terrific service tech who fixed us up. (Alex). He drove 2 1/2 hours to get to us and was friendly and great at his job!!! The truck drove great!!! Overall was a good experience

Darlene I. 
Rating:
1.0

Customer did not leave a comment.

andrew M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
4.0

Customer did not leave a comment.

MARK GERARD F. 
Rating:
5.0

Very helpful, accepted unused U Haul boxes not required for packing for the move, who else would have done this Unit great shape Only issue for me was the drivers side mirror, is guess to adjust need a screw driver, tried to pull in a bit but came all way, only a 4 hour drive so I'm good Gold Star

jim B. 
Rating:
5.0

Customer did not leave a comment.

Daniel Patchin B. 
Rating:
2.0

Customer did not leave a comment.

Erica Allyson G. 
Rating:
3.0

Not much room to drop off truck after hours. It took four tries on U-Haul.com to get through the self check-in as it kept crashing.

GARY BRIAN L. 
Rating:
4.0

Customer did not leave a comment.

deborah S. 
Rating:
5.0

Customer did not leave a comment.

David Winston Fr A. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Leigh H. 
Rating:
5.0

Customer did not leave a comment.

Anthony William S. 
Rating:
3.0

The circumstances were a bit difficult at this location. When we arrived at around 10:45 pm on Dec 3 to leave truck we couldn't get in the yard. The driveway was blocked with trucks (the owners were having vandalism issues so used trucks to block off entrance). We had to leave truck and return next morning to fuel truck and return key. When we returned at 8:30 next morning, we quickly realized that the truck we had returned the previous night had been vandalized - holes drilled in gas tank and fuel stolen. The U-haul personnel were understandably upset but treated us professionally. The only thing that we would like to give feed back on is that when I arranged things at Carmen Avenue location I asked if there would be any fee charged when I returned truck in Hartland location. She told me that there would be no further cost and if there was it was not appropriate. However at Waterville drop off location we were told that we had to pay for going over calculated kms. It was not a large charge but we were disappointed as we only drove truck to pick up location, loaded truck, and drove to location in Woodstock to unload and then straight to U-haul location in Waterville. I think that the means for calculating km needs to give a bit of leaway - it isnt as simple as just saying it's so many kms from Fredericton to Waterville. A driver has to get to loading & unloading location as well.

Tyler F. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Come back with full tanks of gas then there is no guesswork.

daniel M. 
Rating:
5.0

Customer did not leave a comment.

greg T. 
Rating:
2.0

The driveway was blocked by a uhaul truck so you had to park the truck on the street. The key drop wasn't clear that it was uhaul either so it wasn't a very comfortable drop off experience.

RUSSELL JACKSON A. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
3.0

Customer did not leave a comment.

Tobias B. 
Rating:
5.0

I previously rented a trailer from here. Nice people and very helpful

Paul T. 
Rating:
4.0

Customer did not leave a comment.

Erika K. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
3.0

The equipment was certainly well-maintained however we did notice that the box was dirty and we were told we were required to clean it so easy and the previous customer was also required to clean or be charged

Benjamin K. 
Rating:
5.0

Great

Claudine B. 
Rating:
5.0

Customer did not leave a comment.

Mamdouh E. 
Rating:
1.0

Poor customer service. Uhaul dealers (Fredericton) mistake and I'm charged extra. Not impressed. Should have been told one way rental was extra!!! I won't be renting again and I will be passing this in to my friends.

Robert K. 
Rating:
5.0

Non

Bill S. 
Rating:
5.0

Customer did not leave a comment.

kim P. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Customer did not leave a comment.

Tanya M. 
Rating:
3.0

Customer did not leave a comment.

tony T. 
Rating:
3.0

Customer did not leave a comment.

Alex D. 
Rating:
5.0

Very friendly and willing to explain everything. Pick up and drop off a snap. Don't be in a rush as it takes a bit of time to go over paperwork and equipment but it's worth it. Can't beat price. Thanks.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Very fast and friendly staff. Can't beat the price and quality of equipment.

Peter C. 
Rating:
1.0

My biggest problem is I reserved a truck that is less than 1 km away from where I needed to pick up and drop off and had to go 120 km to go pick up a truck pay for the gas there and back which totalled $70 and take four hours of my time to pick up and delivery truck. I found it very unacceptable service and will look elsewhere to rent vehicles in the future.

KRIS B. 
Rating:
5.0

Customer did not leave a comment.

aaron M. 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Hello. The only thing I would change is have the moving van full of fuel for each new customer. Just makes it easier to tell the customer to bring the van back full of fuel instead of having to guess the amount at the pump. Other than that great.

JOSH G. 
Rating:
3.0

UHAUL representative was very helpful and interested in best deal/service for money.

Catherine H. 
Rating:
5.0

Customer did not leave a comment.

peggy N. 
Rating:
1.0

We booked almost a month in advance and weren't told we'd have a truck until 3 days ahead, had to drive and HOUR AND A HALF to get the truck. No compensation. Treated poorly over the phone. I am a repeat customer and I was treated like crap this time around, and over charged. I wish you guys could do something about this, it has my wife and I just feeling completely defeated. Awful service.

William M. 
Rating:
5.0

Thanks

ZAMEER K. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
3.0

Customer did not leave a comment.

Jaret C. 
Rating:
3.0

Customer did not leave a comment.

khalil A. 
Rating:
3.0

Overall online system is confusing. Not user friendly for customer or the dealer. Called customer service after being overcharged. Dealt with fairly.

marni O. 
Rating:
5.0

Customer did not leave a comment.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

heath A. 
Rating:
5.0

excellent job, no improvements needed, thanks for a great transition

Gayon S. 
Rating:
4.0

Customer did not leave a comment.

Trevor D. 
Rating:
4.0

Customer did not leave a comment.

brent L. 
Rating:
5.0

everything was great

brent L. 
Rating:
3.0

Taillights, etc especially on the left hand side worked intermently. Was not able to do,express check in as system would not accept my NB DL #. Trailer was not available at location reserved on line and I did not know until I called uhaul toll free. Agent there was neither helpful or courtiuos.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
4.0

Ensure the bookings are what they say they are the first time . Booked an enclosed trailer but when got confirmation was as an open trailer . had to travel to pickup an enclosed trailer because no more were available . The big bonus was the person who rented me the trailer was a garage who was able to fix the flat on the spot with minimal delays .

Paul D. 
Rating:
4.0

bETTER AFTER HOURS COMMUNICATION IN CASE OF AN IMMEDIATE NEED FOR A RENTAL. I WAS STRANDED ALONG HIGHWAY FROM 17:30 HRS UNTIL THE NEXT MORNING UNABLE TO RENT A TRUCK UNTIL 0730 THE NEXT MORNING. if IT WAS POSSIBLE I COULD HAVE OFF LOADED MY TRAILER AND CONTINUED ON MYWAY.

ROY C. 
Rating:
3.0

Something had been spilled on floor inside and had not been cleaned up. Don't know what it was but it was slippery and I almost fell in one instance.

STEVE B. 
Rating:
4.0

Customer did not leave a comment.

Sylvie M. 
Rating:
3.0

Tire pressures should be verified on the equipment contract.

sean D. 
Rating:
3.0

U-haul company system was down so took an hour to get my retail.

James C. 
Rating:
4.0

I dropped the truck off and left the keys in the drop box. Did not have any personal dealings with this location, but the location is a great spot and easy to access.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

sarah C. 
Rating:
5.0

Customer did not leave a comment.

janet M. 
Rating:
5.0

Very friendly and helpful

Barry C. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
No reviews have been submitted for this location.

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