Customer Reviews for Voss Road Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Voss Road Storage

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Ariel O. on

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Great service

Khan S. on

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GREAT COSTOMER SERVICE

Juan S. on

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Customer did not leave a comment.

william i. on

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Very helpfull with rental, trailer was in nice shape and owner helped me out to get set up.

Cory T. on

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GLENN R. on

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ROKANUZZAMAN C. on

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Ronnie R. on

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Kevin C. on

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BIG TRUCK. OUTDATED DRIVEWAY IN THE BACK AREA.. OTHER THEN THAT MOST THINGS ARE PERFECT

David H. on

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This was the third location I had to drive to to pick up my truck. The first location where I made the res didn’t have the truck. He sent me to a second. They didn’t have it either. Finally he gave me a number to call and they found this location. The reservation system needs to be better.

Carl H. on

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IRFAN K. on

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This location is excellent cause Mr David is there nothing like it thanks for everything

ALICE bradley Z. on

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ANDREW C. on

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When my daughter picked up the trailer I had reserved (with my credit card), the attendant lied and said I agreed to accept the extra insurance, which came at a $40 cost. That's what happens when greed gets in the way of good customer service.

Tammie K. on

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Everyone was friendly and well knowledgeable.

Stephen S. on

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Nothing

Florence A. on

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Irwin C. on

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titus c. on

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The price was reasonable, and they were very accommodating while we waited

Kevin C. on

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More employees helping customers at that particular time of the day. NO DOUBT that employee would pay for themselves 2 times over. Potential to upsell on hitches, boxes, tape, wrapping paper and much more !

Bryan K. on

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I pre paid for my 6x 12 trailer.. Then I noticed that credit card was charged for two rentals in Airizona.. 5 days later... I was in Dallas Texas when the charges happen... Pretty sad when you pre pay and are charged again!!!

James W. on

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The staff at this location is awesome.I am not sure what they could do to improve..

WILFRED D. on

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No improvement necessary. Everyone was professional and took the time to explain everything in detail. Even when I returned the rental equipment they met me in the parking area and carefully removed the trailer. Great experience

Sara C. on

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I love this location bc they always have the equiptment and trucks in looking for

Laura G. on

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Nelson B. on

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It was a pleasant experience..your agent was very helpful..thank you uhaul

christopher V. on

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ROBERT B. on

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I love this location. Great people and very friendly

waheed o. on

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DEMIRO B. on

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Corporate Custkmer service line was terrible and i received poor service even from the manager.

Mazen B. on

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David and staff are super helpful and friendly! They made my experience very simple and easy. Their advice and recommendations met my specific needs. Thank you for running great business.

Mohammed A. on

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Very good people. Great customer service.

Joe P. on

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Amazingly friendly and helpful folks at this site.

KATHLEEN S. on

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I returned the trailer I rented at 3:02pm, earlier than the 3:30pm requested. They marked down that I returned it at 3:48 which was wrong. Then after getting drenched because no one would come outside to tell me where to park...I suppose lunch was more important.... they charge me for 2 time sessions doubling my fee !!!! I want my 2nd fee refunded.

Kerry F. on

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Excellent customer service.

Keith R. on

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My rep was great.

Lance J. on

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The guys who ran the store were GREAT!!!!!!

Marcus G. on

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Adam C. on

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Get newer year model trucks

Danny E. on

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Sara C. on

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Mike S. on

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steven c. on

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Warren Y. on

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MASUOKA Y. on

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David is very nice and friendly, he helped me even without reservation, Nice place!!!

kai c. on

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Joshua Y. on

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Bennie M. on

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Kent S. on

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Douglas S. on

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Keona B. on

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Joshua Y. on

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GRACE L. on

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The guy was not informational and was giving more expensive prices than what was offered online. And you can tell the previous renter of the uhaul was a smoker cause the entire uhaul smelled like smoke. They did not bother to freshen the air in the storage.

Christian Z. on

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howard c. on

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Thank you!

Sufyan K. on

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Worst uhaul ever

Yen T. on

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Very friendly and professional!

Adam C. on

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Customer did not leave a comment.

Christina G. on

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Uhaul is a terrible company with worst customer service. Uhaul is not the only rentals in town

Amanda H. on

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Charles G. on

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A little confusing on where to pull in for drop off if you have never been there before. Staff was nice and helped me out

DEBRA A. on

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The Uhaul cargo van is a great vehicle to rent for small loads and Voss Road storage is always friendly and professional when I rent from them. This is my third rental with them and second time renting the cargo van.

Ronald W. on

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Jingning Z. on

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robert l. on

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Richard P. on

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The young lady who helped me switch an open trailer for a covered trailer was very efficient and we had no problems. Thank you.

Guilane N. on

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Continue to improve. Perfection it’s the key

Sean B. on

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Ahmed A. on

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This location is one of the best U-Haul locations I have ever been. Great customer service friendly knowledgeable staff. I would definitely come back.

BRIAN R. on

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The customer service was outstanding

Steven C. on

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Marco R. on

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Really friendly environment

Michael T. on

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Excellent customer service. Very friendly. Work well to accommodate customer. I highly recommend this location

Rodney L. on

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Mike S. on

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Domenick D. on

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Very professional crew.

olivier n. on

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Fadi K. on

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Professional and service oriented team. Equipment well kept and operated perfectly.

ALEXANDER G. on

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Angelica A. on

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Warren P. on

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marvin g. on

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The customer service was exceptional and the owner extended my contract time as a courtesy even though the truvk was reserved for someone elde after 5 pm. Fortunately someone dropped off another truck to cover the reservation. This Uhaul facility is top notch b/c they make you feel like family and really appreciate your business. ??

DANIAL S. on

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Hung T. on

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nikia w. on

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Yaser K. on

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Robert S. on

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Equipment was clean and ready to go.

Joseph D. on

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Jimmy J. on

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Zhuang W. on

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Be careful on bill

Warren P. on

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Alexandria N. on

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Daniel S. on

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This location saved me a lot of stress during my move. I had a truck reserved with Budget but they canceled the reservation the day of my move. U-Haul saved the day by having a truck available at the last minute. I’m very grateful.

CHAN D. on

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Horrible customer service. They didn’t care for sure. Constantly on their personal phone while helping us. I’m not very picky and very laid back. Definitely would not come back and rent here.

martha m. on

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It would help to get updates when updating the trailers. We wanted to rent a 5x10 showing available to reserve online, but the store told us that size is no longer available.

Noli R. on

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Poor service. One day after I returned the vehicle, uhaul management called me saying that I did’nt returned the vehicle yet.

Adam L. on

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Made reservations online, pick-up still took over a half-hour for staff to complete paper work. Also didn't like that they had to use personal cell phones to take a picture of my drivers license. Drop off was super quick and easy.

Maria A. on

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Excellent service. Owners wrre on premise amd helped us. Delightful group there. I will be there again.

roy b. on

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Matthew S. on

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Randal C. on

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