Customer Reviews for Voss Road Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Voss Road Storage

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tom b. on

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My rental went fine after I changed pick up locations to Voss Rd. The first pick up location I was directed to by the National 800 number was below awful. It was a meat market not far from the Voss road location. You should shut it down immediately !! No customer service, trailer was in poor condition and there were goats and lambs being moved around the area where the trailer was parked. I left immediately and would never rent from such a horrible business.

jason j. on

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Amber n. on

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The people there were super nice, and very helpful!!!

Samuel R. on

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UHaul cancelled my original pickup location and I would have appreciated a more definitive notification that indicated the change in pickup location.

Raj M. on

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HARVEY C. on

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joe g. on

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Lubricate door for it not to make noise. Not happy with them trying to upgrade the rental also i took pictures of the miles and gas to make sure i returned the same amount off gas and the first thin she said i was short on gas .

lacoxie j. on

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I had communication problems when I called the local region office with confirming my rental to my surprise to find out I had 2 reservations but she fixed it and canceled one. She made it right for me so thanks to her quick willing to help attitude.

katherine b. on

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Wonderful staff! Very helpful and went beyond his job to make sure we knew which direction to go to get groceries in our new residential area.

Powel B. on

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Michael C. on

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Cheryl F. on

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I booked a storage unit by clicking on your website to get a month free, I've paid $200 and have not heard a word about reimbursement or anything. The storage unit facility said that's between me and UHaul. When I rented the truck on a Thursday, it told me the amount due and said it was due back Saturday, so I returned it Saturday only to be charged for two extra days. I don't understand.

allen C. on

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Price a little high, but all contacts with staff at this location VERY GOOD !! Will use this U-Haul in the future. Thank you. Mo Cameron

AARON F. on

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Greg D. on

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Tim S. on

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Dejan V. on

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Emmanuel W. on

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Try a flat daily rate for charging instead of the mileage formula.

Otto W. on

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Jacqueline S. on

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I really liked the friendly Customer service!!! It was a very pleasant process.

Lue m. on

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Jeffrey N. on

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tim t. on

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VIOLET N. on

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Gina A. on

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Staff was very helpful. It was nice to be treated like a person and not just a number.

lew h. on

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moiz m. on

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Rajendra M. on

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John W. on

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Staff was unfriendly, untruthful and sneaky. This Voss location was not my first choice, I was redirected due to the size truck I needed. I had an sick sense about the guy helping us behind the counter. They gave us the truck with the interior dirt from their rock/dirt/unpaved storage area and water bottles. He would not inspect the truck upon return, claiming he was injured and could not walk. He claimed everything would be fine. Later, I receive charges for Cleaning, with no explanation or phone call. That is not customer service and that is not how you attract repeat customers. I regret renting from this facility. I will avoid this facility at all cost in the future.

Dena L. on

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Wonderful customer service!!!

WILLIAM c. on

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The woman who the trailer was returned to did not check to see if any damnage had occurred she said she would do it later.

SUGAR LAND M. on

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in a pinch we needed this vehicle and it worked well. The staff at Voss Road Storage did a great job, easy to work with and very professional.

Joan H. on

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Joan H. on

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Corey C. on

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Claudia L. on

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It was a very quick drop off

Corinne F. on

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I have used this location twice. The parking situation is difficult. However, that is not why I wont recommend. This time I was charged for more mileage than I used. It was torrential rain when I dropped the van off so I stated they didn't have to go look. When I received my statement via email, it was 3 miles off. Not a huge deal monetarily but it is a huge factor in the trust category. I called the office and was told they had to drive it and park it before they took the mileage. Well, that is not my mileage. She agreed to correct the discrepancy but I'm still leery of using this establishment again.

Charles H. on

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Sugar Land M. on

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excellent new manager. Very pleased with the new office look.

eugene p. on

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CEDRICK K. on

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Luis R. on

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No improvements. The staff was very welcoming and helpful

Sugar Land M. on

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Truck was new! Paul and Tim great to work with. Move went off without a hitch.

Bryan H. on

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Ahmer F. on

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Fayaz M. on

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trisha w. on

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jeff a. on

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Very helpful, informative and pleasant to deal with.

James H. on

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About the only thing I would say is, it seems all the places close by 5 and it's hard to get there before they close with the traffic in houston.

Elvis L. on

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TIM M. on

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Harold P. on

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Lucas S. on

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The inside of the cab reeked of sweat. There were previous papers from 2 weeks before in there. The back of the truck had not been swept out.

Josh K. on

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Mark J. on

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Art H. on

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It's pretty good now

Meredith S. on

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jaber k. on

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Reserved it and within hours truck was ready to pick up. Excellent customer service.

Greg M. on

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JOSHUA C. on

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Award winning customer service! Will always rent from U-Haul on Voss Road in Sugar Land.

James i. on

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Air conditioning was not working..

James T. on

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Steven H. on

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The staff were friendly and very helpful would recommend and or use them again. Steven H.

mike w. on

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very limited towing accessories to purchase

Iman S. on

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Corban H. on

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My experience was wonderful. The staff were extremely pleasant and helped me to make the best decision possible for my travel needs. Great team!

Isidro S. on

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Raza A. on

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Friendlier and more courteous attitude from the owner/operator of this location.

David O. on

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Let the young lady at the front desk who assisted me take over the facility when the current manager leaves.

Razi Mohmmad H. on

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ebony w. on

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Mike S. on

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Camilo P. on

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TIM C. on

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Paul was attentive and knowledgable.

Gary B. on

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Got off to a slow start as they had a new credit card machine. Might need some additional training. Door of the trailer was very dirty. Overall good rental.

Khaled G. on

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Friendly staff. However location is terrible. Truck parking is very hard to get in and out of. There is no parking lot. Just an empty rough field next door. Poor consideration for uhaul trucks and trailers. Needs improvement!

TIM C. on

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Ronald V. on

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TOM P. on

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My experienced acquiring my reserved car transport on April 21st was POOR. The first location where the transport was reserved 'Sugar Land Airport' did not have the correct trailer. I would think a reservation should confirm the correct trailer was available. Therefore I was sent to Voss Road Storage who did have the correct trailer, except I had to drive into a open field with poor access to pickup and drop off trailer. It took 4-hours of my time to finally pickup the trailer on April 21st. UHaul needs to update their computer records on what trailer fits a 1967 Mustang.

Brian B. on

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ROBERT R. on

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Al A. on

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Best service I have ever experienced from a Uhaul facility / location. These guys are great. Would highly recommend

TIM C. on

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ADOLFO G. on

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Charlotte D. on

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Gentleman was pleasant and efficient.

KATHY K. on

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Shahrukh S. on

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Thank you for the quick and helpful service.

isabella h. on

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TIM C. on

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RICK H. on

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dug p. on

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The lady working there is very friendly and professional. Cannot be better. I am happy with the service.

Kimberly F. on

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Tasha B. on

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TIM C. on

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Alicia G. on

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Dan B. on

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TIM C. on

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zach c. on

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David W. on

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Professional, efficient.

Preston B. on

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