Customer Reviews for Voss Road Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Voss Road Storage

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David J. on

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Lua C. on

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jenifer s. on

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Nothing. Service was fast and friendly. Great place to rent from!

CHRISTOPHER T. on

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Illegal use my contact info. Please contact me via email. David Fisher stole my information and is using it.

Marcel G. on

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Truck smelled like cigarette smoke and had ashes inside ash tray.

Michael S. on

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Greg Y. on

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Zahir M. on

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Quite an old truck

EMANUEL O. on

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May be offer free rides to customers returning vehicles. Staff was very friendly.

Miguel P. on

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Excellent service and lots of options available for rentals. Very nice people, definetively, best place in town.

NICOLE G. on

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Terrific, family owned facility. The staff and owner were helpful and super friendly. I felt secure and safe at their facility.

Roy J. on

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Very nice attendant at this facility. She was very helpful.

Joie Q. on

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BILLY M. on

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Their store hours said they're closed at 4 p.m. had my reservation set up for 1:30 p.m. they are already closing wouldn't help me with a rental then decided they would but then said the computers were down tried the online Line app all it would do is lag while all my other apps work perfectly then after about 3 hours got my truck perfect experience till the next day when I went to drop it off 3 hours early and the original drop off location said they haven't been accepting U-Hauls for over 2 years very disappointed

Joseph V. on

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The Auto transport I rented had a bald tire, but I was allowed to leave with it anyway. Also, the ratchets for the wheel tie downs were in SEVERE need of lubrication. It took serious force to get them to ratchet and release. There are usually some small maintenance issues with the trailers that I can ignore (I have gotten a trailer home to load up and when checking the tires pressures, there was 8 psi in one...filled it up and it held all weekend), but I should have demanded a trailer with a safer tire. Driving home in the rain was nerve wracking worrying about it.

Shuron S. on

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Elysia S. on

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I think that the gas was at the wrong notch when they gave me the truck. They said it was 7/8ths full but it was at 3/4ths. I only used 18 miles on the truck and I filled up the tank back to what it was. I ended up getting a fuel charge because it wasn’t at 7/8ths of a tank but it doesn’t make sense if I only used up 18 miles. Never using this location again.

Ciro U. on

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Increase parking area if it makes sense to do so. Otherwise, great selection and great service.

Richard C. on

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Marilyn H. on

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john m. on

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kimberly w. on

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timothy b. on

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I have rented from Voss Road Storage several times and have always had a great experience.

Diane C. on

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Customer service was excellent. We walked in a few minutes early (before they opened officially) and they helped us out anyway. Seemed really interested in getting you what you needed instead of just making a sale.

Richard C. on

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Nicole M. on

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You exceeded your expectations for me. You did a wonderful job. Thank you so much for your kindness and hospitality

Syed H. on

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truck parking lot is muddy and with rain it become messy and difficult to walk thru

faith b. on

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faith b. on

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WILLIAM B. on

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Very courteous personnel, efficient and very helpful with hook-up. I’ll use them again.

Crystal C. on

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Joe B. on

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Morgan G. on

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Gilbert A. on

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leonard K. on

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Nothing-good friendly experience .Thanks

Hassan T. on

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JOHN P. on

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Steven G. on

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The van was clean and new.

todd S. on

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I was charged $48 for a fuel inconvenience charge! I rented truck with 3/4 tank and used hardley any fuel and I returned it with using less than a quarter of a tank and it would of cost me $5-$8 bucks to get it back to that level and was charged a ridiculous amount as A fee! I will NEVER use UHaul again. Other companies give you free 20-25 miles and U-Haul does not! Never again! Penske from now!

susan p. on

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Charles G. on

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Friendly helpful owner who cares about his customers!

Carly P. on

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Frances B. on

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Was scheduled to return car hitch & truck to different location but was unable to do so. Voss staff were eager to accommodate me, even taking the keys right away when I got stuck in the middle of street with car hitch and busy traffic. Excellent, Very professional!

Raymond O. on

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LEON B. on

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Drop off was a breeze.

Khiem N. on

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Bryan S. on

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When I returned the truck they said they were busy and to just drop off the keys and they would email me my receipt. Guess what they charged me triple my estimated cost!! I hope they have some explanation tomorrow for this.

David S. on

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Richard S. on

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alic e. on

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Tory W. on

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Attendant threated to charge my card $25.00 if I did not sweep out the truck box. He gave me a broom and I swept it out. He approved it and now has charged my card the $25.00 This is an unauthorized charge and I want it credited back to my card.

James M. on

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Excellent experience, very easy to do business with. No issues whatsoever.

Billy S. on

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ROBERTO D. on

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DONNA M. on

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Folks at the front desk were very friendly and helpful. I would absolutely use them again for my U-Haul needs and will recommend to friends!!

daniel m. on

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susan p. on

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Kevin P. on

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Nick L. on

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Inexperienced workers

adil khurhid A. on

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Juan B. on

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Kimberly W. on

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n/a

Caleb C. on

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Guy working counter was very rude and sarcastic with customers.

William M. on

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Turned in the truck very late when the representative was leaving and he stopped to help us.

nasir m. on

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John G. on

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Mike W. on

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BEST LOCATION IN SUGAR LAND and Surrounding. No hassle like HWY 6 location previous experience. 5 STARS VOSS STORAGE!!!!

Craig L. on

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Rear load area of truck was not clean when I collected it. Please ensure vehicles are fully swept out prior to rental.

Stephen P. on

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Schuyler W. on

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The truck we rented needed to have the A/C fixed it seemed to work ok at an idle but as you drove it did not cool.

EVA F. on

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I was helped and well treated by the staff. Very friendly and helpful.

Majed E. on

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DO NOT USE THEM..... Rented a trailer on a Saturday. Returned it back on Sunday. Went into their office. A couple of people were a head of me. One worker inside the office asking "dropping off?". I said yes. He looked at the paperwork and said that I can leave and he will take care of it. Their office call me on Tuesday asking were is the trailer?!!!!! I tell them I dropped it off on Sunday, and they should check their cameras. They said "we do not have cameras outside". Luckily I did go into the office, and I asked them to check their cameras. They still charged me for 3 day rental after they found the trailer. What kind of a place with no fences does not have cameras outside. I am getting charged for their mismanagement!!!! What a joke. Now disputing the charges though my credit card company. Soon they will be on YouTube.

Yogeshkumar P. on

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Shannon S. on

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muhanad i. on

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Tell him/her where to return the truck, so to avoid coming to the office gate.

Alfredo G. on

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Albert K. on

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Scott F. on

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I rented this trailer to bring furniture to my brother in College Station. It went behind my Jeep Wrangler and it was a great ride and pulled along like it wasn't even there. I was pleased at the room inside and I was able to put a large couch, table and several other items inside. I wish they sold these because I could see this as a trailer I would consider purchasing. Overall, it was a good experience as was this Voss Road Storage location and I will be going back to that location in the future.

VALERIE R. on

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Thank you so much for always being so friendly and helpful. If I need a storage unit in the future I will use this facility.

Dale M. on

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Chris L. on

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Jean H. on

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Only problem was truck did not have cruise control. Driving from Texas to Georgia made it hard due to foot getting sore.

Ciro U. on

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More parking for renters.

Zhaoxuan l. on

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The guy not nice.

Roberta D. on

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Always a pleasurable rental experience at this location! From booking to return, exemplary Customer Service. 5+ Stars. The very best in the area.

WILLIAM B. on

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Ronald L. on

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Trailer was like brand new. Great shape and towed in a stable condition.

Mason B. on

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Paul B. on

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Longer hours of operation.

david g. on

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Staff was friendly and helpful. Great location that I will use again.

Patricia K. on

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I’m very satisfied with service and staff at this business. Chris was extremely helpful .

Nicholas N. on

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Crappy Customer Service. Trucks dirty. Bunch of crooks charged me cleaning fee for a truck that was dirty to begin with.

Devan H. on

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leslie h. on

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Very professional and fun environment here. I shall use only this location in the future.

clifton k. on

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Was greeted by the owner. I felt welcome. Good service

leonard K. on

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scott f. on

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rented from Laura Fisher ... very good person to work with.

Kevin A. on

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Michael S. on

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Great service

David S. on

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Maybe you had no way of knowing but on this one15 foot truck their was a space between outside metal of door and seatbelt shoulder attachment. I drove through monsoon of thunderstorms and got soaked due to this leakage that ran down seatbelt harness. At times had to drive without using seatbelt. But worst thing of all was where uhaul told me to return the truck last night telling me to go to Some location in the absolute worst part of south Dallas in which I felt my life threatened in the ghetto. I'm not racist and do criminal defense for 30 years and have never been that afraid for my life. whoever made recommendation for that site was sadistic. Took me a long way out of my way into most violent portion of Dallas. We barely made it out of there after being approached by locals who were looking at us like easy target. Dalton drive in Dallas shouldn't be used at all.

RODNEY C. on

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Jason A. on

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David and Laura greeted me and appeared happy to assist. Will use this location again in the future as my U-Haul needs demand.

Ariel O. on

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Great service