Customer Reviews for Voss Road Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Voss Road Storage

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TIM C. on

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Paul was attentive and knowledgable.

Gary B. on

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Got off to a slow start as they had a new credit card machine. Might need some additional training. Door of the trailer was very dirty. Overall good rental.

Khaled G. on

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Friendly staff. However location is terrible. Truck parking is very hard to get in and out of. There is no parking lot. Just an empty rough field next door. Poor consideration for uhaul trucks and trailers. Needs improvement!

TIM C. on

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Ronald V. on

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TOM P. on

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My experienced acquiring my reserved car transport on April 21st was POOR. The first location where the transport was reserved 'Sugar Land Airport' did not have the correct trailer. I would think a reservation should confirm the correct trailer was available. Therefore I was sent to Voss Road Storage who did have the correct trailer, except I had to drive into a open field with poor access to pickup and drop off trailer. It took 4-hours of my time to finally pickup the trailer on April 21st. UHaul needs to update their computer records on what trailer fits a 1967 Mustang.

Brian B. on

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ROBERT R. on

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Al A. on

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Best service I have ever experienced from a Uhaul facility / location. These guys are great. Would highly recommend

TIM C. on

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ADOLFO G. on

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Charlotte D. on

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Gentleman was pleasant and efficient.

KATHY K. on

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Shahrukh S. on

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Thank you for the quick and helpful service.

isabella h. on

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TIM C. on

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RICK H. on

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dug p. on

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The lady working there is very friendly and professional. Cannot be better. I am happy with the service.

Kimberly F. on

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Tasha B. on

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TIM C. on

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Alicia G. on

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Dan B. on

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TIM C. on

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zach c. on

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David W. on

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Professional, efficient.

Preston B. on

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John S. on

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TRENETRA M. on

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Stan B. on

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The first trailer I was assigned had lights that didn't work. This was discovered when we were hooking up the trailer. The second trailer had a tire with a leak. This was discovered after I checked the tire pressure and found it to be low. I added air and it was low again the next day.

imad f. on

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Excellent customer service, Tim and David are both professional

Connie K. on

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Jim D. on

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ARTHUR B. on

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Shu Ying L. on

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IRFAN M. on

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This is my second visit and Tim like last time has been very curteous and friendly. Excellent service.Thanks

TIM C. on

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HAYDAR K. on

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Airiel L. on

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David W. on

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Mark R. on

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TIM C. on

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MUHAMMAD K. on

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Mr. TIM was exceptional along with other team members as well

Amy C. on

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Michelle P. on

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SANDRA A. on

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Very friendly and polite..

RUSSELL S. on

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Lynn B. on

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Jim D. on

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Very helpful and nice

TIM C. on

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Angela G. on

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Mohammed M. on

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Wyatt B. on

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Michael M. on

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When dropping off the trailer, I asked for the clerk to sign my receipt showing it was received. When the owner/manager asked what the clerk was doing and she explained that I asked for her to sign off, he rolled his eyes and smirked at me. I found that behavior insulting and childish. I won't do business there again.

Jack P. on

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Dropped off after hours.

Barry D. on

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tim c. on

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Melissa M. on

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George N. on

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Donald S. on

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ROBERTO F. on

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Very friendly and helpful.

Maureen C. on

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Fateh S. on

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Very good experience

Galen C. on

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Vehicle had minor cleanliness issues. The previous renter had left sunflower seed hulls strewn throughout the cab.

kingsley N. on

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David L. on

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Mark Z. on

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Ron M. on

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Adrian S. on

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I originally had a reservation to pick up a truck at 12:00, which was not going to work. I called U-Haul to have my reservation time changed to 8:00 AM but the U-Haul representative mistakenly changed it to 8:00 PM. So I showed up in the morning thinking I was good to pick up a truck, but instead I came to find the mistake that had been made. Nonetheless, the owner of the location was able to move some things around and got me into a truck within 30 minutes. I was very pleased with my visit and I would recommend the Voss Rd location in Sugar Land, Tx to anyone. Thank you!

Jennifer B. on

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tim c. on

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Jeffrey L. on

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I received an email confirmation that my truck would be ready at noon and that I would have it for 24 hours. I showed up to pick up the truck at 1:15 and was informed that on the weekends if I do not show up within an hour of my reservation time, the truck would be put back on the website for rental and that if it was gone, I would still have to pay a 50 dollar fee. Fortunately the truck was still available and there were no problems. Pick up time windows on the weekend and additional fees were not mentioned on the confirmation email that I received. This needs to be made clear to customers, as I would not have paid any money for a truck that was not there. It is hard enough to move on the weekend with traffic and people's schedule to help you move and I was under the impression that I had the truck for a 24 hour window and could pick it up whenever I chose. This leaves a bad impression on the customer and I will not choose U-haul next time I am moving furniture.

KIM L. on

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Love this location. The staff is so helpful!

Gaynell W. on

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My vehicle had a tire out if balance. Caused the truck to shake whIle driving

James R. on

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JESUS C. on

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Friendly and funny guys!

CARLOS C. on

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Sherrie M. on

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There is one thing that needs to be addressed. May need to check the tires on the one I drove or check the under carrage. It rattled underneath going over 50 miles per hour. Other than that it was a pleasant driving experience.

Luis B. on

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JASON L. on

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Tim was extremely helpful and responsive. He answered all of our questions and a pleasure to do business with.

Lucas I. on

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okay place to rent.

Adrienne B. on

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Passenger door of truck doesn't open from the outside, but everything else was great!

NATE C. on

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Tim was the best. I will always you this location for moving and storage. Great customer service thanks Tim and staff

Fred D. on

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Excellent staff. Very helpful.

Enrique M. on

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for 1st visit I cannot make any comments for improvements. The folks as Voss Uhaul were professional, courteous and customer focus.

WILL D. on

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The guy was very nice and helpful!

Chibuike O. on

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I had an overall very bad experience with u haul reservation and pick up although not Voss location. I made reservation for truck pick up a week early by 9am. Confirmation came the next day saying i have been reserved for 12noon. On the day of pick up, i drove to location and i was told my reservation had changed to another store for pickup by 4pm. I had to go to Sugarland from 77027 to pick-up truck by 1: 15pm. It made my moving very stressful.

W Fritz M. on

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I was never contacted by the Reservation Manager in Houston, as stated in a previous e-mail, to confirm the pick-up location. I just happen to notice a different location when I went through the online check-in.

Patsy M. on

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The personnel were courteous, pleasant and so accommodating. Totally helpful in every way. I would totally use this location for all my rental / moving in the future. During my move the personnel made my move so pleasant and easy. Thank you very much! Patsy McClellan

Leon B. on

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Julie M. on

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Marina L. on

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JAIME A. on

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Stephen S. on

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Paula S. on

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They did not have the equipment I ordered (pads and a furniture dolley) to go with my truck. They sent me a couple of miles down the road to another dealer to get those. This order was placed several days ahead so they should have procured the equipment ordered so that it was present and ready to go.

Michael M. on

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Quick, friendly service during pick-up and return.

Connie B. on

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Nothing was a great experience!!!

tim c. on

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Jill M. on

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Teresa L. on

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