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Kimberly K
Customer Reviews for Wadsworth Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My questions were able to get answered. Very easy to pick up and drop off.
Heather LBest experience I’ve ever had!
DAVID KFriendly and professional service!
Joseph WStaff was awesome.
Kathleen TOnly issue is bad service in area cause issues with self service. Also when waiting on hold the message said push #1 for call back service and it did not work
Peter MThe owner of Wadsworth Self Storage added the optional insurance onto my rental charges that I had declined when making my reservation online & that declined a second time (I signed a paper upon pick up verifying that I had declined it). When I dropped off my rental & asked her to remove it she tried ti tell me it was “mandatory” at her facility to have the insurance. Then when I challenged her on that remark & reminded her that it is an option/choice that was mine to make, not hers she sighed while showing her distaste for my rebuttal, then begrudgingly removed it after I ordered her on this issue that it was an option/choice for me to decide.
Leanne BI've used U-Haul many times over the years. This was the best experience I've had!! THANKS!
Curtis HI would say have more vans available at satellite locations. The whole transaction was smooth, no complaints from me.
stephen hGreat customer service and great overall experience!
Jason LWow, talk about a poor customer experience. I had a confirmed reservation eve and even called beforehand and the lady at the location left her job early. I arrived at 5:00 PM on Nov 3rd and the location was supposed to be open till 5:30 PM. I can't begin to tell you the inconvenience this caused me and the cost of an Uber the next day. When I arrived the next day, the office manager was now late to work and she knew I was coming as I spoke to her the night before. The windows had snow all over them that I had to remove. When I asked for a window scraper as I was tight on time, the office manager yelled at me. So, Net-Net, I'm not paying for the rental (per your guarantee) and U-Haul owes me for the Uber and my time. I'll call tomorrow to speak with customer service. PS. You need to spend your rep from the Wadsworth location to the U-Haul customer service school. Bruce Weiss
Bruce wnothing, patricia was very helpful
Kirby CPick up was easy, quick, and straight forward. No complaints.
Matthew AOnly available for van rental but more coming in the near future. Good service and will use again.
Tony TThe interior of vehicle, console, etc. was a bit dusty, but the customer service excellent.
BRENDA CPhotos of the internal mat damage were unclear. Something as simple as adding red circles to indicate cracks in the cargo area mat would improve the experience
Nicholas Reasy peasy
Andrew DEverything was perfect! No other comments
Ilya SThis location was friendly, the truck was ready and in good shape. Unfortunately they had no handcart or blankets or anything else! We had requested them online. We never received any notification in advance that those extras were not available. That cost us a bunch of time and expense going to the store to buy them. Nice people, convenient location but poor supplies.
Robert BRented a cargo van for a delivery trip to Dillon. Approx 200+ miles round trip. Upon 20 minutes of driving the van to first location in Longmont, 3 out of 4 tires had sensors were going off. Once I arrived at my Longmont stop, Uhaul was contacted. The rep could not tell me when someone would arrive to fix the tires. Our responsibility to make our delivery on time prompted us to rent a second van. Uhaul sent someone to fix 2 of the 3 because the 3rd began to go off after the initial call was made. And upon returning the van the sensor went off again. Once the 3rd tire sensor began to fluctuate, this created the impression that the vehicle was not safe to drive the 200 miles that was needed. A Uhaul rep admitted via text that the sensors were malfunctioning on a regular basis. As a customer, how can we trust that other issues were not occurring in the vehicle. How could uhaul be so nonchalant about an obvious issue with their equipment. We were told to believe the uhaul rep over text that the vehicle was safe even after admitting continuous faulty equipment. We rented another uhaul (we had no other choice - 2nd van fine) and tried to get the first one picked up. We were told via text that even though our vehicle was having issues, we had to drive it. After refusing to drive the vehicle any due to the lack of safety in the equipment, we were threatened with a $1000 fine for abandonment even though we contacted them and was simply asking uhaul to pick up their faulty equipment. Today I was still charged for the original van even though I didn;t use it. I had to rent another uhaul to make the delivery in Dillon as scheduled. I returned today and returned both vehicle as I did not want to be fined. I do not feel i should be charged and will proceed with fighting this payment based on the admittance of uhaul that it was perfectly fine for a customer to assume liability for a motor vehicle that may or may not be working properly. It appears to be company policy not to take the customer's concerns into consideration when getting behind the wheel of a motor vehicle that is not performing at its best. If the 3 out of 4 tire sensors were malfunctioning how can we trust the vehicle. Were we supposed to take a chance and risk an accident because uhaul would not take responsibility for their own faulty equipment. I did not rent a vehicle with faulty equipment. I rented a vehicle that was supposed to drive me to my location 200 miles round trip and not have sensors go off for the tires or anything else. I would not recommend any company that places their equipment before the security of their customers. I would not recommend a company that refuses to see that a safety issue with even a small part of a vehicle is reflective of the entire vehicle. I would not recommend a company that openly admits that its is ok for a customer to drive a vehicle that may or not be sensing properly.
DEBBIE SThe lady at the front desk was very knowledgeable, and super friendly!!
Jason RThe truck mirror was so loosely fit, when we started on the highway the mirror went sideways and we drove the entire movement blind through the left mirror.. it is so scary, i am so disappointed the vehicle was soo poorly maintained... i will not recommend uhaul to my frnds
Arunkumar VNo night drop off. Attendant would not let you in the building and demanded me to download the app. I've used uhaul at least 30 times and this was the worst experience I've ever had with the company. You should not allow this location to have your name on it.
Charles REquipment was available on time, clean, and ready to go. However, without notification, the rental transaction was changed from face-to-face to over the internet. The new process was more cumbersome, but not unreasonably so (a smart phone is REQUIRED for this over the internet process). My main complaint was that no one called/e-mailed/texted to let me know about the new process. Someone should have reached out to me to let me know there would be a change in the process.
Daniel MMake sure the internet portal is working. I couldn’t get checking the van back in to work properly. The attendant at the facility had to do it for me. She was very helpful, though!
Charles AThis was a very good experience. If I need a U-Haul in the future I will come to this location.
Thomas VThe lady that helped us, sorryI cannot remember her name, was very friendly & helpful.
Jeremy GIt was very frustrating trying to pick up the vehicle using the website. It wasn't working and i had to go into they office to complete the rental. It defeats the purpose of a contactless rental. The website wasn't working when i returned it either but finally completed the return after trying for 20 minutes.
April LTrish was a wonder to work with! She kept things extra clean!
deana cI was over charged 41.14 and the manager did not want to refund me for their error. I put the gas back as it was and I was charged 109.25 which was fine . Yet the additional $41.14 was not.
erika jThe process was seamless. Since I hadn’t rented one in a while, there was some extra steps that took roughly 5 minutes. All instructions were clear, simple, and well stated by the representative. Drop off was just as quick. Dropped my keys in and I was off. The representative was knowledgeable and so friendly. Also, the van was in great shape and very very clean.
Ashley PI don’t know anything about this, just dropped off the uhaul.
john gEverything was great, the gal was super nice.
Shai RVery friendly and helpful!
Kyle SThe manager of the storage facility where I rented the truck was very helpful!!
Michele CI am not satisfied because of the $10 insurance charge because I didn't have my insurance card...
Mark ZThis location did a bait and switch by trying to charge me for insurance I declined on line. I will never rent from UHaul again because of this.
Katherine BExcellence customer service. The van we rented was exactly what we needed. It was clean, gassed up and ready to go when we arrived. This location was farther from Boulder than we planned, but I would rent from them again whenever we move. I highly recommend renting from here!
Dawn HI really enjoyed the lively and lovely lady that helped me out
Christa JNothing Trisha was great fast efficient and friendly.
DAENA MThis was an absolutely lovely experience. Quick and friendly service. I was pleasantly surprised at how fast I was in and out, Would recommend to everyone.
mark rThe lady I worked with was fantastic and friendly to work with. The overall experience will certainly bring us back again!
Amanda WGreat equipment, customer service, and a welcoming environment.
Victoria PGreat service, service was great. No changes needed!
ROBERT TThe manager/receptionist lady I dealt with was super nice and great!
Whitney VBoth reps were nice and efficient.
Amish PVery professional service thank you
Garland WFriendly and worked to meet my
Chett WVery friendly and professional.
Darrel RBoth Service representatives were above expectations in their courteous and helpful demeanor.
Sean BAwesome customer service and worth the money! I will rent from them again in the future.
Justin RI am so dissatisfied with UHaul. I have been waiting for a resolution to my dispute. I was overcharged, had to go over 20 miles out of my way to pick up a van when there were 2 available in my home area (within 3 miles) - and I was treated like CRAP by customer service both in person and over the phone. WORST experience I have had in 2018!!
Michell VHad one of the best Uhaul experiences - mainly due to Patricia's help and customer service. Highly recommend this location.
Ashish DVery nice people and location
deb k