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Melissa Buisch
Customer Reviews for Waltons Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was great. No hassle processing.
NAAMAN LOWRYWalton’s = Outstanding customer service !!!
Margaret FinleyFriendly customer service. Would definitely use this location again.
AARON WRINKLEI was very happy as the location that I was able and wanted to drop off was in fact the same location as I signed up for
Sandra GreenThe truck that I initially rented was not available as reserved in Gouverneur so I had to go 30 miles away to pick one up.
Cheryl DeanApril was very friendly and made sure my moving needs were met. We will be back I’m sure.
Justin HallThis location is very accommodating, service was good
Ralph ForceThe truck was returned early and not over mileage. Over a week later I got an invoice saying it was 8 days extra with over mileage charge. There is no answer at the drop off location and they have not called me when Uhall sent them a request to contact me about the charges.
SarahA BakerI got bitched at for needing a uhaul by the rep at Walton’s because we had called n they said it was already rented out , so we called u haul to see where the closest 20’ was and they said just take the one at Walton’s , we explained that it was already reserved , the Uhaul lady explained that it was not, I went to pick up the uhaul and got my ass chewed on how we went above her head and that she shouldn’t rent the cargo truck to us lectured me saying things like “ I hate people like you” so no I will not be renting another uhaul because of this experience
Jonnilyn PierceLet them know the noises from the back r not to upset u! It’s a loud sound if u don’t have anyone with experience, with u when it happens! My son drives a bucket truck everyday. He says it just what they sound like . 😀😳
Cindy FerryGreat location to rent from! Rick and his staff do a great job!
SCOTT ZELLERAll good
Deborah MatottVery professional.
ROGER LAPIERREWonderful experience. Much easier than expected. Will be renting from Walton's again soon.
Kary BlanesOur reservation was lost in the system. Did not get the size truck we reserved. Was told by customer service woman, “that’s what you get for booking it online” Before she could help us she had to go to the bank, so we could sit and wait 20 minutes or leave. It was a very unfriendly experience, we will not use their service again.
Mark ClossClose this location! What a joke, when the owner gave us back some money because of all the bs with their storage units and along with broken items from the person they made arrangements with to load and unload our uhaul, the lady running the uhaul office called my daughter a fat bitch! Would recommend not ever doing business here.
KERRYJ FORSYTHEAlthough convenient too expensive.
LINDA DEVOREVery friendly and I received excellent service
David WaltersI have rented vehicles from a Plattsburgh dealer and the Walton's, who have your franchise 3 times in the last 5 months. All have been great! I will continue to recommend and use your vehicles. Thank you!
Miki HopperPersonable and friendly reception, very pleasant and outgoing representative at Walton's.
JON RITCHINGSApril is awesome and very friendly 😀
Amanda ClementIt seems like the check-in process for a reservation made nearly 3 weeks prior is pretty convoluted, resulting in very little paperwork to take with you, but also having to deal with a changed reservation fiasco that we'll actually be contacting U-Haul directly about. I don't know if that's their standard operating procedure or if it was because it was a long-haul one-way rental or what, but it was not a very ideal circumstance at all.
Jeffrey ColemanDo paperwork faster and easier
Mike HouseThe staff at the pick up location were extremely unprofessional and letting me know that they used the U haul equipment for their own personal use when customers we’re not using it. There was also no directions given to me on how to find or start my U-Haul. When I created my reservation to get my U-Haul at one of the three 15 minute away locations I was notified two days before my pick up date that I had to drive an hour away and would not be reimbursed for the gas. How could any company treat their customers this way and expect them to follow their tight timelines and go get a U-Haul that is an hour away is extremely inconsiderate and rude of a company.
Roger MaxamI had asked to pick the equipment up in Morristown, New York, which is closest to me, but had to go to Gouverneur instead, which is three times as far
Matthew GobleExcellent costumer service clean an new equipment
Justin morehouseTrailer had to be swept b4 i could use it.
Susan IshamInside was not clean
Michael SchantzVery friendly and helpful employees.
Annette DiegelI will NOT use UHaul again nor recommend it to another person. However, that decision is NOT DUE TO THE PEOPLE WHO WORK AT THIS LOCATION. They couldn't have been more helpful! My decision is based on the UHaul corporation. I ordered a 20 foot truck a month ahead of time. There was a truck at this location several days before I was to pick it up. However, the corporate office decided to transfer it to someone else. They did offer a 15 foot truck with a trailer attached. The trailer was free but cost an additional amount for protection. With some phone calls I was able to get this eliminated. The people I spoke to acted as if it was no big deal that I was inconvenienced. When we went to load, we couldn't unhook the trailer. The people at this location were not open so I tried to talk to someone at the UHaul corporation. I was continually put on hold while she attempted to figure out directions to give me. I finally hung up because I didn't have the time to waste since we had a limited time to load. We had to load with the trailer attached, therefore, we were unable to use the ramp. My entertainment center got ruined trying to lift it into the truck. I want to say that the people at Walton's tried speaking to the corporate office prior to my arrival but nobody listened to them either.
Deborah DurhamApril was great
Randy GirardIt was a drop box with no persons available
steven smithFriendly, but under-stocked, only 7 moving blankets. Also, original "reserved" pickup location Canton called day prior of pickup at 3:30pm and said they wouldn't have truck, drove 20 miles out of the way to diff location. $50 spiff was nice but super inconvenient. Lastly, Massena (where I was) has a uhaul location but isn't open on Saturday or Sunday...really?
William Wood