Customer Reviews for W&D Auto Sales Inc
(U-Haul Neighborhood Dealer)

Rating:

4.0

The first booking was not open the stated hours. There was no in person support when the mobile check in wouldn’t work. We were transferred to another location. Pick up was fine but the U-Haul app is not consistent enough for mobile check out. Kept stalling when pictures were uploaded. Had to call to check out. Not the locations fault, but a U-Haul issue.

Rating:

3.0

Pleasant

Rating:

5.0

Wonderful experience Mr Curtis was a big help and was very understanding of a very stressful situation. I have returned and picked up U-Hauls from this location before but this experience was by far my most stressful by far but the ease of the team members guiding me and helping me through various difficult situations such as locking my truck key in the car 10 minutes away from dropping it off and it proved very beneficial to the overall experience I absolutely love the way they treated my situation and never made me feel like I was stressed or causing a burden on them. I truly appreciate your business and I will try to keep positive mentions of you a thing I make common to my friends. Have a wonderful day thank you.

Rating:

5.0

Easy

Rating:

5.0

Nice and friendly

Rating:

3.0

Gentlman at the drop off location was helpedful and fullfilled all my needs.

Rating:

4.0

Nothing

Rating:

1.0

Not renting one again. Always a nightmare. Feel free to call if you need to.

Rating:

3.0

I paid for a utility and furniture dolly and they were not in the truck.

Rating:

1.0

Poor service... my dolly wasn’t in the back and slow assistance with customer service ... I’m unhappy

Rating:

5.0

Great experience .

Rating:

2.0

Make sure they have the equipment requested during the time of pickup and not be charge when the equipment isn’t with the vehicle. Therefore my suggestion is to also have a question on the self checkin sight to verify your customers have your equipment as well as the vehicle so the person don’t get charged foe something I ordered but didn’t get. I’m still dealing with the charges.

Rating:

4.0

No issues professional help

Rating:

3.0

Allowed me to book for 9 am but store did not even open until 10 so I had to wait an hour to pick up the truck.

Rating:

4.0

since I dropped the equipment off in the late evening cannot give ratings that would not be objective to the drop-off point... was easy to park even backing from the road to a spot to place the trailer... since it was so late in the p.m, I did not interface with a customer service representative..

Rating:

5.0

Nothing service was great!!

Rating:

3.0

Make sure the lights works to avoid problems with the police!!!!!!!!!!.

Rating:

1.0

My experience with Uhaul has been absolutely horrible!!!! By far this has been my worse online experience to date. On July 15th I made an online reservation with Uhaul for a 15 foot truck with 24/7 mobile pickup to be picked up on Saturday, July 20th at 8am. The entire ordeal was COMPLETELY unorganized. By Saturday, my pick up location had been changed 4 times. I couldn't get verified online and was on the phone with several different agents for over an hour. I ended up having to go to an inside facility and my reservation was changed so much that I got the truck 3 hours after my initial reservation time. Due to this unfortunate incident, I missed my move in appointment for my new appartment and was caused considerable distress.

Rating:

1.0

This trailer and transaction were a problem. Broke a leaf spring in Flagstaff and had to call roadside repair. Trailer had lurched hard when spring broke and had to be repacked costing me a full day. Once on the road again, it was obvious that the repair was a "patch job" and the trailer fought me the rest of the trip. Gas mileage dropped from 14 mpg to 9 mpg with the trailer bucking on the tow ball and swaying over 50mph. When I arrived at the dealer to drop off, they were not open despite posted hours. I disconnected and parked the trailer in their yard and waited. When he arrived he wanted me to reconnect it and take it to another dealer! 3 hours later I left with no reciept; the dealer had not even inspected the trailer (I took pics before leaving). I have been back two times to get a reciept but the door was locked and nobody answered. As a recurring occasional use customer, I see the value in renting your equipment as opposed to owning a trailer. But this trip has made me re-think that. It cost me hundreds of dollars in hotel, meals, additional gas, and an additional lost day of work. Add to that the frustration of several hours just trying to return it and get reimbursed for expenses as promised by customer service. I was offered repayment for the room and our meal that night but have been unable to reach customer service since dropping off the trailer. Wait times on hold a erage 15-20 minutes each time I have called. I am VERY disappointed and unhappy at this point.

Rating:

5.0

everyone was really friendly at this location.

Rating:

5.0

Great location close to my home,and the transaction of business was smooth and price was very reasonable, I would use their business again.

Rating:

5.0

Great service, very flexible with what we needed - great experience all the way around.

Rating:

3.0

The representative we worked with was kind, but the man at the front door was not so kind. I looked over it because it was not a big deal to fight about. He just wasn’t as friendly as the woman.

Rating:

1.0

The trailer had debri in it still. The employee insisted on hooking up the trailer and did it completely wrong. The second I pulled out of the driveway the trailer unhooked and drugg on the road. I would never go back again!

Rating:

5.0

The secretary here was awesome! so helpful to me during the hurricane here. She was the bomb!

Rating:

5.0

Excellent customer service experience!!

Rating:

1.0

T he truck need a thorough cleaning. I am not sure if there are bugs in the cab or chemical used on the seat belt. Probably bugs. I am broke out on my neck and across my chest where the seat belt was. I turned the truck in the next day and was overcharged. then after the correct charges were applied and this made my account go into the negative. I am still waiting fro the charges to be credited back to my account. I am really upset about this. Then to top it off. My sister was called 2 days later and asked if I had turned in the truck. U Haul experience from hell. never again.

Rating:

5.0

Very customer friendly. Very knowledgeable and very helpful during my stressful time. I will definitely use this location again.

Rating:

5.0

Excellent service by Sheleka White.

Rating:

1.0

I will neverrrrrrr everrrr Recommend, Think, Ask or even mention this place. My experience their was Sooooooooo horrible, Horrific, Draining, tiring, aggravating. Never Again. Please do not go here for your Moves.

Rating:

3.0

Had to help female employee position trailer in yard.

Rating:

3.0

I chose this location because it was close to the house I was moving out of to save mileage from renting at a location near my house. When I spoke to Tori I asked for pricing of the trucks. She did say she had a 20" footer for 39.95 I asked her if it was per day or total for the three days I was renting. She said total for the days.Now when I look at my e mail I see that I was charges 39.95 a day. If I had known that I would have only had it for a day and moved what wouldn't fit in the truck in my suv and my husband truck and trailer. I did get credit for mileage which did bring my bill down from 274.89 to 218.00 . Tori was nice and pleasant but was having problems with her computer which was not her fault and she did keep saying she was sorry it was taking so long . Thank You Kathryn Allnutt

Rating:

2.0

Was charged a cleaning fee. There was nothing to clean-swept out bed after use. No food or drink in cab of truck. Swept it out. Charged excess $/mile after having paid in advance. Was charged for nearly 70 miles but moved only 3 trips from storage bldg. to house and only 10 miles round trip. My mother used another location on Grove St @6 months ago and had it from Fri-Sun and was about same distance and was less than $60. This "W and D Auto Sales" was a rip off.

Rating:

3.0

building was clean and staff very nice and made me feel comfortable. The location was poor for me in relation to where I had to pick up the truck in relation to where we were going with it.

Rating:

5.0

The location was clean, friendly, and open. However this was not the original location - when I made it - it was 5 minutes from my house the substitute location was 30 minutes away.

Rating:

5.0

Small Mom and Pop place. Felt like old friends.

Rating:

1.0

The owner is new. I'll give him a break and leave it at that. I suspect he'll figure it out quickly, so I'm willing to give him another shot. Nice guy.