They didn’t have any furniture pads and only an appliance dolly when i asked for the other two smaller dolly’s and needed many furniture pads and i had all of that in my order. The individual was also 15 minutes late to open the store and i was scheduled to pickup at opening.
Erin A
Customer Reviews for Warrenville Car Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas Tank was 1/4 full
PAUL CThis dealer had very limited hours (Monday thru Friday til 5:30pm). So I was unable to see or speak with a Uhaul agent at time of drop off to ensure no issues with my return. However on the plus side they did send me a prompt acknowledgment that they received my email notifying of my drop off.
Phillip DApp was a nightmare, we lost an hour just getting the pickup that we had to pay for, and the drop off did not work well with the website, just dropped us and we had to talk to someone, The remote pick up and drop off was horrible.
Richard LBroken overhead door and took too long to do the pick up nothing was on the system and had to redo everything necessary to get my truck one hour late call me 630 770 7593
Armando eComfortable family run business.
Todd JWe were switched to this location because of availability of equipment. our original reservation was for 7:00 am, and we were not informed that the location didn't open until 8:30 am.
Darlene CChris an his staff did a thorough inspection for safe use…
Ray THad to squeeze the trailer in a narrow space between two other trailers
Larry HI was told to drop off key. Never saw anyone inspect vehicle return.
Leo AKeep the front desk team in place. Very professional and greeted/welcomed me.
Charles FTHEY WHERE VERY HELPFUL GOOD PEOPLE TO DO BUSSINESS WITH I WILL RETURN TO RENT AGAIN
Don KEase of renting. Used the self serve check out and check in. So easy. Thank you.
John JChris and repair shop staff was awesome! I have been to this location more then. Once for uhual and get my card repairs and it’s always GREAT GREAT SERVICE!! 🤩
KANETHA TFriendly staff and very helpful!
Tom BNo one was available at the location, so dropped off the vehicle and the key.
Shanmuka PThe parking lot in which the vehicles are parked is a very tight squeeze and for someone who is not experienced in driving a U-Haul, it is very dangerous. The vehicle was pulled into the parking space upon my arrival and I had zero visibility when backing out.
Rae SChris was very very helpful and nice made my rental nice and smooth I will be going here again and referring family and friends 🤩
KANETHA TNothing. Very impressed with my rental. Trailer had dolly and moving blankets in back which turned out to be very useful. Very smooth all around and will rent here again.
Michael BChris was very very nice helpful I would be going here again also referring family and friends owner of mechanic shop was also very helpful 🤩🤩 Ms Tenner
KANETHA TVery Easy, Quick and affordable
Maria MA reminder that a clean windshield would have been appreciated. The
Karen GThe thing to turn to tighten the trailer on was bent and did not screw very well
Molly MThe truck was great but if I ever rent again I will do it in person. I used the remote method because the location near me is not open on weekends (worth noting that I should have planned earlier which would have increased my options). In the end it was successful but the tech process was cumbersome and a pain overall (note that I’m pretty adept with tech). While I understand the need for certainty of identity to keep the equipment from being stolen, it seems to me that with modern tech it should be smoother. Your system should easily recognize the device I’m using; someone would have to coincidentally steal my phone and then try to steal the truck; not at all likely. Also, don’t make me set up an account, how many people are frequently renting trucks? I think my aggravation stems from my expectations of an easy process, I’m assuming that something on the site said how easy it would be? In any case, be ready to spend a little time with the process when you pick up and drop off the truck, it will save you some aggravation.
Mitchell HPlease be sure to send me the final bill and also to Father Anthony Leonardo, too. My email address is as follows: peterkullavanijaya@sbcglobal.net Father Anthony Leonardo's email address: fatherleonardo@gmail.com Thank you. Yours, Peter Kullavanijaya peterkullavanijaya@sbcglobal.net (630) 230-7136
Father AIdk
MICHAEL CEasy
Robert BGreat service, great equipment.
ANTHONY CExcellent staff
TIMOTHY TThey overcharged me
DAVID MCargo van was not there when I arrived. After obtaining a bigger truck and was checking it over, the van arrived and I was allowed to take it instead of the larger truck. The employee did a good job of switching the rental agreement back to the van. This worked out well.
CARL AOwner and the tech helping me-Chris were great!! Will def be going back!
ASIM AHow about you guys don't change the pickup location 15 mins after it was supposed to be picked up. Also fix your app took over 30 minutes to return a truck since your stupid app wouldn't allow a photo of the dash to be uploaded. Thanks a lot for having terrible customer service :) last time using your guys
MICHAEL CNothing. They were quick to service and get me going!
Lawrence PWhen i dropped of the trailer the location was closed. Tried to use the app. the app would not allow me to take a picture which is required. Called support. sat on hold for 25 minutes. as soon as a rep answered the phone he hung up on me. Called back. waited another 25 minutes. Rep answered told me she was putting me on a brief hold. instead she hung up on me again.... Spent over an hour with the app and trying to get support. Absolutely terrible experience!!! Finally just left the trailer there and called monday when they were open to explain
NAHJI PI made the mistake of not double-checking the miles on the truck before and after using uhaul. We drove it lesss than 20 miles but I was charged for 82 miles. Impossible.
AARON MThe facility was amazing very helpful and friendly. My issue is with Uhaul over all. As I made a reservation a month in advance then had my reservation canceled the day before I was to pick it up was completely unacceptable. Then I had to call 4 separate times to get a new reservation that took 3 1/2 hours of my time to find out I had to drive 3 hours round trip and pay several tolls to get the trailer to go on a family vacation. I am finding it hard to see myself rent from uhaul again as this is the second time I’ve had to bend over backwards to get a trailer I had made a reservation for.
Beth HNeeds more dollies. Ordered a furniture dolly several days in advance and they did not have one for me.
SARAH SFantastic local option inside the neighborhood - quick and easy to get in/out and on the road.
ERIC JVery good team at this location. Chris was very helpful and professional in every way from the rental to the return. I highly recommend this location for your next rental.
PETER MThere's nothing I can say they were very helpful courteous.
FRANK PTo whom it may concern, I am not at all happy with my last rental from UHaul. I have used UHaul on many occasions through Western Landscape in Plainfield, IL without any incident, and that was my preferred pick up location with last week’s online rental. I was only notified the day before by a UHaul representative that my rental (originally going to be a 4’x8’ cargo trailer for $14.95/day rental) was not available from Western Landscape and that the closest location was route 59 and 111th street in Naperville (9 miles away instead of my original location that was less than 3 miles from my home). Once I informed the representative of the time frame I needed the rental, the reservation location changed AGAIN, this time to Car Clinic in Warrenville- a 27 mile drive from my home. Needless to say this was very inconvenient and added a considerable amount of time to our moving plans for the weekend. For the inconvenience, the representative said she would upgrade the rental to the 5’x8’ cargo trailer and honor the $14.95/day rental rate of the 4’x8’ cargo trailer, since the original selection of equipment was not available. Per the contract invoice I received, that offer was not honored. Additionally, when I returned the trailer at 7pm on 08/22/2020 and completed the online return process, I did not accept the charges to be applied to the MC on file to hold the reservation, since the daily rate was not the rate that was promised after specking with the representative by phone and switching my rental location not once, but twice.
Kerri AU Haul asked customers to do online check-in already then asked for more info and data upload at the pickup location. The overall process was tedious, time consuming, and used my data plan.
Annie TGreat location, phenomenal customer service.
Daniel RThey were great, really helpful
Kyle GGreat people to deal with... wonderful
THOMAS B