Customer Reviews for Water Mart
(U-Haul Neighborhood Dealer)

680 reviews

5-2006 Robertson Rd   Nepean, ON K2H1A5

(613) 828-4246

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 828-4246

5-2006 Robertson Rd
Nepean, ON K2H1A5

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

Mileage charge was way over! When I called to discuss it I was told that the odometer was in miles and not kilometres which only makes matters worse. Google Maps says I drove the truck 52km, which is the same as what the odometer read when I returned the truck. When I got the bill the next morning, it was showing that I had driven 68 and when converted to km I was charged for 109 instead of 52.

August W. 
Rating:
2.0

U-Haul called me two days before my pickup, and tried to move my previously confirmed pickup location to the far end of the city. When I protested, it was moved to here (still 15km out of my way). I also ordered a pack of furniture blankets, which were not available when I arrived to get my vehicle. Some of my furniture was damaged in the move, and I think this is partly the fault of U-Haul not having what I had ordered 10 days before. The person working here was friendly and helpful.

Alex G. 
Rating:
3.0

Horrible experience coming up to this day. My reservation was moved 4 times by 4 different people. The charge was also more then quoted. Will not be using again.

Emma B. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
4.0

The truck & location were fine (although the truck did not drive like a van as it was a very shaky ride). I was disappointed to have zero gas in the truck (gauge was below empty) when I picked it up. I was very tempted to drive on fumes upon return.

Erik K. 
Rating:
5.0

Customer did not leave a comment.

Xuanyu W. 
Rating:
4.0

Compared to some other locations, the operator at this location is friendly and helpful.

Mimi H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
2.0

I rented 2 dozens Furniture Pads and none were in the truck. I try to call the place the day before the move to make sure everything was there and couldn't get a hold of somebody there... Tried 3 times for 30 minutes holding the line each time.

Jean-Maxime L. 
Rating:
3.0

Dropped off the truck in the evening and no one was there.

Richard M. 
Rating:
5.0

Absolutely nothing as the service was exceptional. I am especially appreciative of the agent who responded to my call regarding my lost/misplaced eyeglasses. Thank you!

Michael C. 
Rating:
5.0

For starters u could give a hoot bout ur customers..the folks where I picked the truck at was more than amazzen..caring and above and beyond truly there for ur customers..cant say the same about ur booking dept..maybe they should be better trained and taught.not lie to ur customers..I TOLD THEM 4 TIMES I ONLY HAD A DEBT/CREDIT CARD AND WOULD THAT WORK FOR THE FULL TRANSACTION AND WAS TOLD YES IT WOULD ONLY TO BE TOLD NO WHEN PICKI G UP THE R TRUCK..ONLY CREDIT CARDS OR $300 CASH DEPOSIT..THEY DONT TAKE DEBT..SUCH A SHIT SHOW..I LOST TIME..CASH..AND MY TRUST IN UR SERVICES..THX FOR THE VERY LARGE HEADACHE..JUST A REMINDER THAT THE FELLOW WHERE I PICKED UP THE TRUCK WAS WONDERFUL...A LUCKY THING FOR UR COMPANY AND VERY LUCKY FOR ME...

Patricia P. 
Rating:
5.0

I want to take this time to say that the Watermart location was amazing. The team at watermart should be made aware of how awesome they are. There were a ton of issues with Uhaul and watermart went above and beyond to help get those issues sorted. However, I am extremely unimpressed with Uhaul and my overall experience. You book over a month in advance and the day before you are supposed to move get a call to say your vehicle isn't ready for the day/time you want. I had someone flying in to help with the move and the day before was made aware that we may not have a truck to move anything. The system is unbelievably flawed. I called Uhaul to get it sorted and they were no help. Brushed me off, didn't care, just said “well there's a lot of people who want trucks this day”. So it's my issue that I booked a month in advance and others wanted trucks on the same day? They ended up directing me to a number of their scheduling team, only for me to find out after I hung up with the representative that this scheduling team number is out of service. Luckily we called watermart, told them the situation and they were on the lookout for a truck for us. Completely unprofessional service by Uhaul. Water Mart saved the day!

Erin B. 
Rating:
5.0

you may want to talk to your 3990 Prince of Wales location, I had requested drop off at this location as its a few KM from our home. they sent us an email informing us to take it to another location. this is what they sent; Good afternoon, Sean This is Uhaul @ 3990 prince of wales dr. Nepean, ON. Due to the limited parking space in our gas station, we won't be able to take any Uhaul one-way drop off now. Could you please drop the trailer to any other locations in Ottawa if you feel convenient. Other Uhaul location in Ottawa: 5-2006 Robertson Rd, Nepean, ON K2H 1A5 110 Bentley Ave, Ottawa, ON K2E 6T9 2720 Queensview Dr, Ottawa, ON K2B 1A5 383 Coventry Rd, Ottawa, ON K1K 2C5 15 Campbell Reid Ct, Kanata, ON K2K 1X7 1725 Dunrobin Rd, Kanata, ON K2K 1X7 Thank you so much for your understanding and cooperation.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
3.0

The truck still had garbage in it from a previous rental. I did not book to pick up at this location and it was miles from where I wanted to rent from. I reserved for an out of town trip and the vehicle was no where near full so I had to get gas as soon as I got in the truck. Not to convenient considering I was renting for an 800 km trip. I had a reservation at a different location and was not informed of the change in pick up location until I arrived at the location I had chosen to pick up which was near where I needed to be. It was a twenty minute drive to the other location. The clerk asked me where I was dropping off the truck. I told him I had scheduled to deliver in Windsor. He asked me to pick a location. All the choices he gave me were in the United States. Obviously not possible not convenient.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
4.0

Be prepared for changes to the size of truck and to the locations for pick up and drop off. Having changes to all three had added extra stress to the whole moving experience.

Mae W. 
Rating:
5.0

Quick, painless and had after hours key drop-off so I didn't have to keep the truck longer than i needed to.. Highly recommended.

Scott B. 
Rating:
5.0

Convenient location and great customer service.

Byron R. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Efficient and friendly service.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Alistone S. 
Rating:
5.0

Family members have used this location in the past, which is why I chose it this time when I needed a truck to move some furniture.

Brad C. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
5.0

Very easy return - as it should be. The location's parking does not easily fit a large truck, but has plenty of space for you to park it.

Igor B. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Staff is professional, helpful and friendly. Renting from u-haul has been an excellent, hassle-free experience. Keep it up and thank you very much for outstanding service!

William Bill B. 
Rating:
5.0

Customer did not leave a comment.

Ernestina F. 
Rating:
2.0

I ordered 12 blankets and a dolly, neither of them were in the truck when i picked it up. I also got charged twice for the same truck rental. Not pleased at all.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Narendra J. 
Rating:
5.0

Customer did not leave a comment.

Gunter H. 
Rating:
5.0

Great location, had issues booking online (it changed my reservation to another week and a city 300km away), so I ended up booking directly through the location. Super easy to book and friendly staff. Would recommend this location for sure!

Krysten M. 
Rating:
5.0

Customer did not leave a comment.

Omaion B. 
Rating:
5.0

Very personable and helpful. Very quick interaction, appreciated in this time of COVID.

Tim C. 
Rating:
4.0

Stop trying to rip people off with your online booking, It purposely wanted me to go to the east end of Ottawa to pick up a truck going west. At least 35 km further. It did it on my first booking as well made me drive 10 miles past a dealer that had plenty of vehicles I wanted. It even changed my drop off location, there is a location within one mile of me, and it wanted me to drop it off at least 18 km away. Its just not right

Dayton L. 
Rating:
4.0

Customer did not leave a comment.

Susanne Y. 
Rating:
5.0

It was very nice and friendly people and they serve has very fast everything was excellent and thank you

Mehrajuddin A. 
Rating:
5.0

Customer did not leave a comment.

Carlton F. 
Rating:
5.0

All good ,good experience with no issues

Ron M. 
Rating:
5.0

Cab was dirty ie. pet food under seat

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Customer did not leave a comment.

KAREN I. 
Rating:
5.0

First time renter. I dropped off the keys in a drop box before verifying the truck. I couldn't take a picture of the odometer or inside the cab afterwards. Oops.

Matthew O. 
Rating:
5.0

Have truck available in all your locations

Clinton M. 
Rating:
5.0

Customer did not leave a comment.

ROSS M. 
Rating:
2.0

Customer did not leave a comment.

Allen A. 
Rating:
5.0

hours

Mohammad A. 
Rating:
4.0

The driver and passenger area has unpleasant smell when entering the truck , it requires attention to improve the smell and make it smell fresh .

Maher G. 
Rating:
5.0

Customer did not leave a comment.

Alexandre Q. 
Rating:
3.0

Bigger sign, couldn't hardly see the u-haul store

Denis C. 
Rating:
5.0

Thank you

Tiendrebeogo T. 
Rating:
5.0

Great service

Nikolas R. 
Rating:
5.0

Super friendly staff!

Mariyam C. 
Rating:
5.0

Customer did not leave a comment.

DARRYLPATRICK S. 
Rating:
4.0

No improvements necessary.

barry L. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

Awesome, hassle free, fast, electronic, touchless experience. Thanks to my neighborhood watermart location.

JAGJOT D. 
Rating:
3.0

Was charged for a utility cart I didn't receive or get to use

Lisa B. 
Rating:
5.0

There was what looked like an exploded can of soda in the cab and was a mess

Travis D. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

colleen K. 
Rating:
4.0

The online way of giving back the truck kind of sucked. We should be made aware that we have to do it on site and in the car. And please someome pick up the phone there... I needed the truck for like an extra hour and I called many times and no answer. That kind of sucked. But aside from that the guy was nice.

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Good service

Sedonie N. 
Rating:
4.0

Everything was as per my reservation, pick up and drop off really easy

Jana G. 
Rating:
5.0

Keep the wonderful employee that dealt with us.

Anne M. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
1.0

We did not have the additional equipment we had ordered and returned the truck 1hr later. We also had a great deal of difficulty in obtaining the truck via the app. The app did not function and we had to call customer service..getting approval was painfully long and confusing. And to finish things off the padlock on the truck was not explained and we had to take approx 4 attempts to figure it out. And finally I got charged 60 dollars plus for a job I was not able to do. I find the entire experience aweful and hope that I never have to deal with U-Haul , which was always my first choice.

Robin S. 
Rating:
3.0

Dirty interior. Severe vibration when braking. Ran out of windshield washer fluid after three usage.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Eyas H. 
Rating:
4.0

They didn't have the utility cart or dolly I reserved - why wasn't I told ahead of time?

Anna C. 
Rating:
5.0

You should always rent a vehicle with a full tank of gas so that the customer doesn't put more fuel into the tank than they used when they top it up, something that is easy to do.

Lawrence K. 
Rating:
4.0

Manque de grattoir de neige!

JEAN C. 
Rating:
1.0

Customer did not leave a comment.

Nabil H. 
Rating:
3.0

I rented my truck on the evening of Dec.18th. The truck that was given to me had a thick sheet of ice on the windshield while all the other trucks on the lot were cleared. It took me 15 minutes to clear it. The truck only had 1/4 tank of gas in it and with -20 degree weather I think the trucks should have it least a half a tank. Not impressed and will rent elsewhere for future.

Lesley M. 
Rating:
3.0

I had issues upon returning the truck, in that, there was a balance owing. I attempted to use my Visa debit to settle it, but, it wasn't accepted. I went to the dealer during business hours to deal with it, but, had to involve Customer Service to rectify the situation. Everything was resolved, but, it just seemed like a lot of hassle to get it done.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

This location saved my day. The location I was supposed to pick up my U-Haul from gave my truck to the person ahead of me in line, who did not have a reservation on a truck. This location came through when the one down the street royally screwed up.

Emithyst M. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
1.0

Customer did not leave a comment.

Sergii B. 
Rating:
4.0

Hello , The amount that was shown in the receipt is not what is deducted from the credit card. Please review this issue because the amount deducted from the credit card is higher than the in receipt

Mohammed S. 
Rating:
5.0

Customer did not leave a comment.

SELMA M. 
Rating:
5.0

perfect

Wenjian J. 
Rating:
5.0

Very nice and friendly service at this location, would use them again.

Scott P. 
Rating:
5.0

Best U-Haul experience I have had yet.

Erin D. 
Rating:
5.0

Customer did not leave a comment.

willie M. 
Rating:
1.0

You just charged me $30 for cleaning. The truck was clean and when i took it it was not that clean. This is a good way to steal people's money. I would not recommend this location.

MOULOUD A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Very polite and attentive.

James H. 
Rating:
5.0

I noticed that right hand (passenger side) mirror did not maintain the setting. bumps moved the mirror and looked at he pavement! Even after adjustment it wert AOL! Otherwise great truck!!!!! igor

igor T. 
Rating:
5.0

U-Haul manager at Water Mart in Bells Corner, Ottawa is very friendly and easy going gentleman. It was a very pleasant experience to rent the U-Haul truck. And trust me - I know what I am saying - because before I went to Water Mart location, I've been to another two U-Haul places in the area (I won't be naming them). If I have to - I will rent here again. Cheers!

ros M. 
Rating:
5.0

Water Mart is always extremely friendly and professional- always a pleasure. That being said, every time I rent a uhaul there is always so much confusion about where the pick up location is. I don't know what needs to be done, but I feel the online bookings should be clearer.

Matthew M. 
No reviews have been submitted for this location.

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