Customer Reviews for Waterfront Towing
(U-Haul Neighborhood Dealer)

83 reviews

3510 Monongahela Blvd   Morgantown, WV 26505

(304) 212-6598

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(304) 212-6598

3510 Monongahela Blvd
Morgantown, WV 26505

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff, went above and beyond. I would recommend and go again

Robert S. 
Rating:
5.0

Staff at both locations very friendly :-)

David S. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
4.0

No instructions or signage directing where to park vehicle. Key drop off station was pretty cool, though. Thank you!

Wallace H. 
Rating:
4.0

The air pressure on the auto transport was low. These tires need 45 to 50 pounds and the local gas station would not let me put more than 32 psi. I discovered on the trip that one of the tires and 18 pounds. Air pressure needs to be checked for everyone's safety!

CURTIS ALAN S. 
Rating:
5.0

Customer did not leave a comment.

LACEY LEE P. 
Rating:
1.0

Truck was already dirty and now I'm being charged for it. I could not fill the truck because of a fuel line leak and now I'm being charged for it. Take better care of your trucks and quit scamming customers.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

I have used UHaul from several different locations here in Morgantown. This location is very efficient, you get in and they get you out quickly. The staff is very friendly and helpful. I will use this location again in the future if they need arises.

Raymond H. 
Rating:
4.0

Customer did not leave a comment.

TAWANA FAYE B. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

keep the rates the same week to week

SUSAN M W. 
Rating:
4.0

Customer did not leave a comment.

JACK OLONDA P. 
Rating:
1.0

It was clearly stated upon pickup that a partial refund would be given for the days the trailer was not used. The trailer was returned the same day, yet now the story is that there will be no refund at all. Customer service is non-existent. If it's not in writing, don't trust what they tell you!

THOMASALLEN D. 
Rating:
5.0

Customer did not leave a comment.

Christian I. 
Rating:
5.0

Great customer service! Friendly and very helpful!

Timothy T. 
Rating:
1.0

Customer did not leave a comment.

Amber C. 
Rating:
5.0

Clean facility .

Steven G. 
Rating:
4.0

Customer did not leave a comment.

Tim H. 
Rating:
1.0

Keys not in lock boxes. Tried to do online truck pickup. Was on hold for over a half an hour to find out how to get keys. Immediately transferred to another dept (another 5 minutes of hold time). During this time another customer shows up and also has no keys. After a few more minutes the owner of the property shows up and is yelling at someone on his phone, threatening to “fire her if this happens again.” At this point I've spent nearly an hour trying to get my truck, and I try to tell the owner that I not only have my receipt (digital) for my truck, but I have someone from Uhaul on the phone confirming that I am there for a pick up. The owner will not hear it and keeps shouting at us that no one is getting a key til he gets things straightened out. I am now over an hour behind my schedule for moving and again try to tell him that I have the info if he would just look, and that I need my key. He again gets rude and tells me I'm “just gonna have to wait.” I am furious at this point because this man will not listen and I have wasted precious time on the only day I have to move. I tell him I am not waiting anymore and he needs to give me my key immediately. He tells me to get off his property. I tell him I'm not leaving without my key. He again tells me to get off his property. I refuse and threaten to call the police because I have paid for a service he is refusing. During this time two more customers show up to pick up their trucks and they have no keys. The man finally goes inside after I threaten to call the police and brings out my key. I lodged a formal complaint a few hours later when I had time to call in. Will never use U-Haul again. Penske is available in town and they will receive all my future business and I will recommend them to every person I know after discovering that U-Haul allows such indignant, scummy, and incompetent people to handle their truck rentals. What an embarrassment for U-Haul. I would rate the location 0 stars if I could. Absolutely disgusted.

Trent P. 
Rating:
5.0

Customer did not leave a comment.

Justin U. 
Rating:
5.0

Customer did not leave a comment.

KATHY RUTH M. 
Rating:
5.0

Good service from people on-site. I did have difficulty connecting to website but eventually was successful.

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

Justin U. 
Rating:
5.0

Customer did not leave a comment.

Jill M. 
Rating:
4.0

Customer did not leave a comment.

HARRY JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

Simeon R. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Everyone that I dealt with over the course of my reservation were beyond helpful and accommodating. My only negative experience was when I was contacted on the day before my rental to confirm reservation and pick up time. I was unsure of the time for pick up and wanted to say after 1. The agent informed me that I had to give them a time and have the truck picked up within 5 minutes of the time stated or risk losing my rental. I asked her how could that be when I had truck reserved for a month. She said sorry but someone could book my reservation online and I could lose my reservation if not picked up within 5 minutes. I explained to her that we would be travelling 3 hours to pick up and I would do my best. She advised me that I would have to call if I was more than 5 minutes late. Thankfully I received a text with the pickup location information and contacted Trisha in Morgantown she was very understanding and assured me that I would not lose my rental but that If I was going to be late to please call her and let her know. From Booking with John in Morgantown to Trisha in Morgantown and Tim in my neighborhood I would totally recommend. Top notch customer service and equipment. Thanks

SCOTT DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

Robert Edward H. 
Rating:
3.0

The people and location were fine. I called uhaul customer service to make the reservation weeks in advance. I ordered a 20' truck. I get a call a day before about my reservation for a 15' truck. I had to throw out a lot of my personal items because uhaul could not provide the truck size requested and guaranteed to me. It was very frustrating. The lack of notice was also pathetic on uhauls part, not allowing proper time to find a alternative mover. Overall, based on the failed promise and poor customer service at the company level, I am not sure if I would consider or recommend uhaul in the future or to any colleagues.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Perfect. No need to change a thing. Thank you.

james D. 
Rating:
5.0

No one's fault, except for a prior renter who bashed in the side of the pick-up truck. Trisha was WONDERFUL! An asset to U-Haul! But I think that when she reports a claim, with photos, to U-Haul . . . maybe they should send out a replacement vehicle in good body condition for her to rent. Just a professional suggestion.

TOD L. 
Rating:
5.0

Awesome folks to work with. I highly recommend them!

JERRY E. 
Rating:
5.0

Very fast check out and check in processes.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

Alexis T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E B. 
Rating:
3.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

LEONARD J. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Cynthiah M. 
Rating:
5.0

Good

CYNTHIAH M. 
Rating:
5.0

Customer did not leave a comment.

RICKY FRANKLIN W. 
Rating:
5.0

Ran and operated by great people, would absolutely use and recommend them again and again

MEGAN D. 
Rating:
5.0

We had a very good experience with U Haul. We really liked the ramp to pull the tractor on with ease.

JOSHUA K. 
Rating:
5.0

Would be nice if you could park your trucks in the shade but that's a minor nit pick the trucks worked amazingly

James C. 
Rating:
5.0

Customer did not leave a comment.

Courtney D. 
Rating:
5.0

Very nice people

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE G. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Great customer service at this location.

matt M. 
Rating:
3.0

Customer did not leave a comment.

GERARD J. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
3.0

Customer did not leave a comment.

DEREK A. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

James Russell Ii L. 
Rating:
5.0

Customer did not leave a comment.

Joseph Steven S. 
Rating:
5.0

Not a thing I think they went way out of there way to help us out when needed thanks for your help

Joseph Steven S. 
Rating:
1.0

Don't rip people off The truck was give. To me almost empty of fuel and now I've been charged $108 as a fuel fee

Gerard D. 
Rating:
5.0

Great running truck, nice and clean.

mark W. 
Rating:
5.0

Customer did not leave a comment.

VIRALKUMAR S. 
Rating:
5.0

Drop off was quick and easy, and the close location of a gas station was also helpful!

James T. 
Rating:
3.0

The online check in process would not operate well? Cell service issue?

Marc R. 
Rating:
5.0

Customer did not leave a comment.

A K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Rental process was extremely easy. Rented a 4 x 9 motorcycle trailer, was as exactly what I needed. Bought a Harley Davidson and it was perfect for transporting it from the dealership to my house. No issues whatsoever.

GREGG ALAN M. 
Rating:
5.0

Very friendly

RANDY CHARLES K. 
Rating:
5.0

Truck was clean but cabin and storage section both had strong odor

DUSTIN ALAN T. 
Rating:
4.0

Customer did not leave a comment.

Gail Marie B. 
Rating:
5.0

Better marking/signage

Jerry H. 
Rating:
5.0

Did a great job!

David H. 
Rating:
5.0

Customer did not leave a comment.

James Elias Ii T. 
Rating:
5.0

Easy to get into I just drop trailer off they put it away. Very Friendly. Thanks Jack Pack

Jack P. 
Rating:
5.0

All was wonderful-no complaints. Staff was excellent

leah M. 
Rating:
5.0

Impressed with the overall condition of vehicle...clean...well maintained and it did not feel like any of the wheels were going to fall off...BEST location in Morgantown...kudos!

Joseph C. 
Rating:
3.0

The place could use a little bit more organization in terms of parking, but other than that no complaints. It's a uhaul not a hotel, it doesn't need to look fancy.

CHRISEAN N. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
No reviews have been submitted for this location.

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