A rough area and no facilities on site. No computers or printers for a receipt.
Bill M.
Customer Reviews for Watkins Barber Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was dangerous and very dirty. Truck was very dirty. Not professional at all, appearance was disgusting and he was 1 hour and 30 minutes late coming to pickup location to rent me the truck. Need to improve who you give businesses to representing the U-haul brand.
Sharon S.We had to wait two hours for a key. The key was not in the lock box
Roger W.went to drop off and they were supposed to be open but they were not. a guy on the property was bbqing and said jus to leave it park next to the others. i did. a month later i get a email saying the trailer has not been returned. called the location and they said they would look into it and call me back. never did get a call back but i did get a receipt emailed to me
MICHAEL G.Timeliness is important when picking up anything. Individual was late and confused about getting the information necessary to get me out of the lot.
Robert J.Very nice young man.
Thomas H.Saved the day!! We had had a mess with T&T who didn't have the truck and Watkins was ready and waiting! I'll use them again!
Andrea H.Because I was charged a $25 cleaning fee I was very disappointed. Owner said there was pet hair that had to be cleaned. We don't even own a pet Owner was not at location had to put key in drop box that was nailed to a tree. Uhaul has forever lost my business. Hope the $25 was worth it!!
Preston R.Guy on site friendly and helpful. Made the return process very simple and straightforward for us after a long morning. Would recommend! 5 stars.
Zoey A.Joe, was helpful and kind to me. The experience with this rental was safe and effective. I got everything done that I needed to do. We had no problems with equipment, personal or locations. Thank you UHAUL!
MELISSA J.Thanks for help w/ instructions on backing my tow vehicle and unhooking the tow dolly.
Bruce H.The issue was more the quality of the equipment than your representative who helped me (he was very nice and helpful) or the location where I picked it up. The trailer was old, the brakes did not work and it leaked water during my haul.
John M.No attendant and neighborhood was kinda shady. Seemed unsafe
james H.No one was there when we dropped off the rental. The location is in a very rundown section of Thomasville and I felt concerned for the safety of myself and my wife.
DANIEL W.I was supposed to get a 20 foot truck they had a 26 foot truck too big for my use they charge me for 2days I only had one only had a refrigerator dolly got charged for blankets that I didn't get got charge for a other dolly didn't get got charge for with four wheel dolly I didn't get The worst moving rental experience I've ever had I would like to get some money back I'm super Unhappy
Mark S.The owner was helpful and courteous. We appreciated his customer service and reliability
Brandon B.