Customer did not leave a comment.SHEILA DENISE M.
Customer Reviews for Watson & Taylor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This isn't really a U-Haul. They just happen to have trucks here. They don't have much flexibility to do anything else. They don't even all of the products for sale online at that store. For example, they were only able to provide me with 6 blankets (which they were able to give me for free, which was nice). The mirrors on the truck were not well aligned and it was very difficult to see. It felt like the truck's tires needs to be realigned. It was very uncomfortable and awkward to sit in the truck itself. It's hard to adjust the seats and I couldn't adjust the mirrors so it made it difficult to see from my blind spots on the highway. The woman serving me was quite nice. I just don't really understand why this store is even here because there is no flexibility to change orders and such.MATTHEW H.
When I made the reservation online, I opted out for the CDW. When I got to the store, I had to sign the contract again and I wasn't asked if I want to include CDW or not and ended up added to my bill. Not too happy about this experienceYANXIN L.
The attendant was very friendly and I enjoyed speaking with her.Jackson R.
Customer did not leave a comment.Afshin M.
Was surprised I wasn't reimbursed for the hour we didn't use the van. But I understand I booked it for 3 hoursMICHAEL T.
The vehicle was quite dirty on the outside, but both of the ladies that helped me - check-in and check-out - were so easy to work with and professional. The van was clean on the inside and all was in order. Overall a great experience.Lynda M.
Customer did not leave a comment.Tyler J.
Customer did not leave a comment.JOSEPH G.
Great customer serviceHUMBERTO M.
The nicest people ever at Watson and TaylorROB A.
Customer did not leave a comment.Kaori S.
Customer did not leave a comment.ROB A.
Customer did not leave a comment.Retauth N.
The lady who assisted me from start to finish was perfect. She helped me reserve/book the exact truck I wanted, she followed up with me, she went above and beyond what was needed. She was flexible with my rental when I turned it in as well as offered useful items for me move. I would recommend this location above anywhere else. Personally want to thank her!hank G.
Customer did not leave a comment.CARLA A.
Customer did not leave a comment.MICHAEL M.
Nothing friendly handled very professionally CourteousKaren C.
Customer did not leave a comment.Becky Y.
Katherine was great!Allan A.
Everything was great actually. Very friendly young lady helped me with everything even my adjustments. It was a pleasant experienceAnthony J.
We returned the trainer to a place around the corner. It was NOT a drop off location. At 1 am my daughter and I hooked up the trainer and drive it across town. I wS NOT told there were only a few locations that had late night drop off locations.Sharon L.
Customer did not leave a comment.Eddie L.
Customer did not leave a comment.Josh S.
I love renting from this location Catherine is the best!Infinite P.
Customer did not leave a comment.Robyn Y.
The truck smelled like cat piss and catKadarius R.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Zachary S.
We use this location all the time as it is very easy checkout and staff are very nice and professional.Robert M.
Customer did not leave a comment.Gene J.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.Elaina D.
Customer did not leave a comment.Marvel M.
Customer did not leave a comment.Timothy W.
Catherine Buckner was our customer care rep and she was very helpful.Patricia H.
This entire process was easier than I thought it would be. Was nervous dealing with a 1-800 number and then going to a local location. Not to worry, they were well connected and it worked well. Thanks.Mark B.
Excellent service!!lori R.
Very easy to rent and return rental.Norman A.
No complaints. U-Haul was easy, staff was friendly.Raymond S.
Customer did not leave a comment.Desmond O.
Customer did not leave a comment.hellen R.
Customer did not leave a comment.Todd E.
Great location, great staff, can't say enough good things about my experience.kevin O.
Customer did not leave a comment.Maria C.
Customer did not leave a comment.Cynthia G.
Katherine was fantastic. She had a great attitude, was welcoming and helpful.Seth D.
Great customer service.ignacio M.
Customer did not leave a comment.Valina H.
The young lady was very friendly and she provided a fast and good service.... love to receive service like this, happy to spend my money with the companyIvan R.
Customer did not leave a comment.Corey M.
Their access was limited due to construction. That wasn't their fault; however, their staff couldn't give the proper directions to enter from their alternative entrance. I wasted 15 minutes driving around looking. The driver's door wouldn't close properly without having to slam it. The vehicle also had no windshield washer fluid and the wipers were terrible. Given that my rental was for a cross-country rental, one would think that there would have been the simplest of maintenance performed. Not a good location at all.Bob V.
Katheryn was great!. She made the whole experience easy and amazing. Thanks!Thomas P.
Customer did not leave a comment.Alexander K.
Very difficult to determine where to turn in the vehicle. Never found the Officesteve M.
Outstanding serviceDawn P.
Customer did not leave a comment.John J.
Customer did not leave a comment.Brandy A.
Customer did not leave a comment.Jason G.
Customer did not leave a comment.Jesus S.
Customer did not leave a comment.Neal L.
continue the excellent service.Delroy E.
Very nice customer service and the office smells so good...Alyn D.
Customer did not leave a comment.Megan M.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.Samuel A.
I worked with Catherine and she was absolutely incredible! She was very kind and patient with me. Every question was answered (even ones that I didn't think were necessary). This is definitely one of my top three customer service experiences (ever)! I have recommended this location in Addison to all that have asked me about my move.Eugene B.
The people at Watson & Taylor are fantastic. They've always treated me well and I will continue to rent U-Haul vehicles from them. This was my first experience with a van rental and it was very nice. Well done, U-Haul and Taylor & Watson.Thomas M.
Customer did not leave a comment.Tiffany F.
Customer did not leave a comment.Rick G.
Customer did not leave a comment.Adena H.
Customer Service was very very Excellent. They are efficient. fast and friendly obviously caring about the customers needs.Charles H.
The cargo van was very dirty. Everything else was fine. They fix the billing due to an error. The receptionist was great! The dirty is an easy fix. Just has to be consistent. Thank youChelsea L.
Kathrine and Melissa are A#1 in my book. It would be hard to improve the great job they do.Wayne H.
Excellent customer service. I really like how professional the representative was. She made sure all my questions were answered and she was available anytime to make sure my u-Haul needs needs were met. I highly recommend this u-Haul locationNate B.
Very good serviceAbreham H.
Kathrine and Mellissa absolutely ROCK. Friendly and helpful in every way possible. Even with other U-Haul locations closer to me... I will drive a little for the Top Notch Service provided by these two ladies.Henry W.
That the employees were polite and friendly added to the positive experience.George C.
Excelente antencion por la muchacha que estaba trabajando ahÃ y muy buen servicioMagdiel L.
The inside of the trailer had a lot of dirt and grease in it which got onto our things. The service rep we met with was great though. She was quick but thorough. Just didn't think to check the inside.Crystal F.
The people here are great.John G.
Catherine is great!Christopher P.
Customer did not leave a comment.Jeffery M.
Watson & Taylor has great people and their location is very conveniently located.Thomas M.
Did not make arrangements for where I would drop the trailer after I arrived in Dallas. I called them, they said bring it, and less than half an hour later everything was done and I was on my way. Couldn't ask for better.Dean C.
Fast friendly professional folks. Its been urs sinve I needed a uhaul and the process is much faster and convenient than I remember.Robert K.
Very friendly, had everything ready right on time and also very eager to help. Will use them exclusively from now onLarry J.
Customer did not leave a comment.Kim L.
Customer did not leave a comment.Damon L.
Customer did not leave a comment.Gordon G.
Customer did not leave a comment.Son D.
Great experienceMichael T.
Nothing! Fantastic customer service! Fast exit, the best uhaul experience I've had.Steven B.
Customer did not leave a comment.Chisom E.
The location is hard to find and on my first trip there, I found it confusing as to how to get into the store to rent the vehicle. Subsequently in trying to reach the personnel with questions about my rental, I never received a call back even after leaving messages. Apparently the space is on a storage facility lot. When I did reach someone at Watson Storage, I was referred to another location at Marsh Lane and Belt Line. However, I drove there to the Watson Storage location to complete my business. The persons onsite were great and satisfied everything I needed in terms of customer service. Cars seem to be safe when left there.Alice S.
Good help! Easy no hassles! They rockDylan P.
Outstanding service and very friendly people.PATRICK P.
Customer did not leave a comment.Paul B.
Just a little hard to find other than that everything was fine.phillip H.