Exceptional customer service and facility. Hands down the best in the business.
Scott C
Customer Reviews for Watson & Taylor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved an appliance dolly and they didn’t have any. What is the point of the reservation if it doesn’t work? I had to scramble last minute to find one elsewhere because they said they couldn’t do anything. This is not a great experience to have, especially on an already stressful day when you’re moving.
Alishan MDrove the truck to the return location, big iron gate was closed. Called two phone numbers on the sign, nobody answered. Then we noticed a smaller gate we could walk in, that triggered the gate to open. Stopped by the office, two persons inside, but nobody bothered to answer the phone or show us in.
Li LMore access for customers dropping off equipment. Also more parking for trucks being dropped off before opening hours.
Simon ANot sure facility runs efficiently.
Russel DAmazing service from the office team, thank you so much for your help!
Jordan CN/A
tracia sRented 2 trucks in the last month. Had trouble with pick up and drop offs because 2 locations shown on your website were permanently closed and another had different house of business.
karen TThe owner of this location, Ben, was so friendly and accomodating. He does not offer check-in by phone though, so this might need to be changed on the website. Overall, one of the better Uhaul experiences I've had.
Kristin VService was excellent!!!
Averil HWas very pleased with the associate who waited on me to give me keys to the U-Haul very friendly and informative of what my obligations was in returning the truck at this time I don't have any recommendations whatsoever but just to say thank you for your associates who was very pleasant
Joyce DInform the renter of the anti theft features of the trucks that are being rented before renting. My steering wheel locked on me. No One at the 800 number of uhaul could tell me why. They did not send roadside assistance either ! I paid out of pocket for roadside assistance. When I returned the truck I was told about the " anti theft " feature.
Rhonda LThe person over the site had a super personality. Very friendly.👍
ARA LThis was my first experience and I don't have any suggestions at this time.
Joyce DProperty manager was great! Everything was quick and easy.
Cathy SThe staff at this neighborhood uhaul rental facility were extremely sweet and nice!!! Thank you so much for the great experience.
Josue GThe only thing I didn't like, I was not told what the final total was . They emailed me the receipt.
COLLEEN JNot a designated place to park after hours or who to contact.
Paula GMake sure to check whether or not moving supplies are available. The stuff I booked online was not there, it was just an empty truck. Other than that, my experience was good
Brian HWhen we returned the truck the gate wouldn’t open because there was nobody working in the office even though it was business hours. We waited there a long time, called and called and no answer. Finally someone who has a storage unit went in with their code and we quickly followed. Hate to think how long we would have waited- all day? If the guy had not come to his storage unit.
KELLYANN HThe staff there was a kind and diligent worker, but clearly overworked. He could use a coworker to help him even the load.
LARA KUnrelated to this location, the hold times when calling customer service are too long! Average on hold time was 15 minutes before speaking with an agent.
cathy bThis location has a gate that is only open from 8am-6pm and does not allow for after hours drop off. However there was no indication of this when I made my reservation on the Uhaui site. I tried to drop the truck off at 10 pm after being exhausted from moving all day and was incredibly frustrated to have to come back the next morning. Please update this information on the website.
Colin MEverything was 100%! From the time I pulled up to the gate, to the drop off time.
ROLANDO CA trailer with ramp always, uhaul representative did explain no ramp!!
DELBERT HI can’t think of any improvements. It was a very hassle-free transaction. The man running the place wasreally nice and helpful.
JOSHUA CI was very satisfied with custr service and very easy process of rental.
kedrin mStaff was very friendly and helpful.
john wFriendly staff and quick service.
Stephan JThe owners were so incredibly kind, helpful, and personable. We will definitely return to that location for our next rental!
Kimberly MThe person at the location was efficient and helpful.
RONALD ZSuper friendly customer service!
ALTHEA LThe team at this location was incredibly kind and helpful. They were also very diligent in explaining the rental process and answering any questions I had. I will definitely come back for any moving needs.
Mason AThe truck was not cleaned. Doing a check of the truck with phone photos does not show the existing damage on the truck. It would be helpful to have the truck I ordered from the location I needed it from without moving my reservation the day prior to my move. This caused additional stress in an already stressful move.
Paul MFriendly and efficient
DEWAYNE WAbsolute best U-Haul experience ever- fast, clean, and courteous! Owners were prompt, kind, and SO helpful! Have you ever seen someone clean the truck before you take it away? Now I have! Have you ever had someone walk with you around the truck and point out imperfections so you aren’t charged? Now, yes! I’ve moved many times and this was by far the best truck and experience. Watson & Taylor self storage is highly recommended!
EMMA HThe employees working here are very friendly and easy to get in touch with. This was the first time I'd ever rented a U-Haul through the app and everything was fast and simple. I think it has been mentioned before, but I'll mention again, if your phone doesn't get a good cell signal, it may be a little difficult accessing the app from this location.
Aron TThe location is great and the owners are so friendly and accommodating. However, UHaul itself needs to properly reflect that 24/7 pickup is not currently available at this location.
Emily NHorrible. I re-fueled the truck above the 1/4 tank mark and surpassed the guide chart by $2. They are trying to charge me an additional $58.88 for (Ez fuel sales, Fuel fill up service). Never using again
Sylvia RBetter internet service. Checking out took longer than necessary because of slow internet service.
Tom CThe whole process from reserving, picking up and returning the truck went off without a hitch. I would definitely recommend renting a uhaul from this location. The only down side right now is all the construction in the area. However the customer service I received made up for that.
Roslyn NIt's good to know that people like that are still around! They are helpful curtious,quick & efficient,and make you feel comfortable while tending business! ( Plus the ice water definitely helped!) Thank you ??
Karl DWhen I filled the truck up with gas, gas spewed out of a pipe underneath the truck (near the gas tank). It looked like someone had tried to patch the leak but quite a bit of gas still spilled out onto the ground.
Riley FMake sure signage and phone calls are easily available.
Timothy OThe staff here are so nice and accommodating. They made a stressful event very easy. Thank you BJ
Barbara JThe people were wonderful. Very accommodating after a long trip.
Jana RPast customer had a dog. Windows inside dirty and not vacumed
Jerry GThey charged me gas that I was not suppose to be charged and,saying they took picture of gas hand,I put gas above 4th a tank,,lthats what was in truck before I left ,,this is the worst service ever,I AM SUPER PISSED,
cherish sThe dolly wasn't included, but U-Haul did remove the charge for that aspect so I'm happy that that portion of things was figured out. Easy to pick up, and made my move 100% easier.
Mark RExcellent service
Dale RVery friendly couple than runs the storage facility. Limited amount of trucks available.
Matthew GOwner was very helpful and friendly.
cassidy tBe sure to use app to check out the truck if picking up rental from this location.
Joshua AThey were super amazing and I would suggest that anyone in the Austin area go to them. They were so nice, helpful, and accommodating.
Jennifer ADrive way exit is to low for a trailer. When using a trailer a better exit is needed.
Craig THelpful and courteous
LEONARD HFriendly staff.
Aaron RAmber was awesome! very courteous and super friendly. I truly enjoyed her customer service.
Rochada RExcellent!
Dennis AEveryone was very helpful and so kind! I would highly recommend them to anyone!
Imelda MGreat management! Thank you for your service, we support our troops! Great customer skills and very pleasant to work with. Should have rented storage here with a higher price rather than Rundberg location.
Rigo DTruck was dirty, windshield was covered in tree sap and could barely see out of it. Had to take it to a car wash before heading on my road trip. Moving blankets were strewn across the back of the truck. Renter did not walk me around the truck to ensure all damage was marked or give any instruction.
katie rGreat service
Tim H