Customer Reviews for Waupaca Mobil
(U-Haul Neighborhood Dealer)

Rating:

3.0

Never asked which location in Madison that I wanted to return equipment to. Was assigned a location that I would not have selected.

Rating:

4.0

I paid for the rental when picked the trailer. But when I returned the trailer I was charged more money to drop it off through online checklist, not good service

Rating:

4.0

All went well. With the exception of a noisy door seal the truck drove well, even in the the 30 mph + winds.

Rating:

5.0

Quick and easy.

Rating:

5.0

Easy pick up and drop off.

Rating:

3.0

Better signage as to where to drop off the equipment and where to return the keys, would be extremely helpful.

Rating:

2.0

I need you to refund my Visa Credit card for full amount. I called for an enclosed trailer I told him it was for dinning/kitchen set with 6 chairs. When I tried to pick it up the trailer that they were going to rent me was too big found that out when we were going to attach to my car, the attended asked for help so another attendant tried to help said too big for my car told me that I needed a ball to hookup to a different trailer I had to go home to get it was too late had to come back the next day. When the attendant tried to hook up, they found out that I didn't have a brake light attachment in my car and that I would have to have someone install it. Needless to say that I never used one of your Trailers and I would like a refund. Thank you, Joyce Klug 715-824-3677

Rating:

4.0

Thanks

Rating:

4.0

This was an exchange location due to a damaged trailer.

Rating:

3.0

I made the reservation on line and asked to pick up the trailer in Wild Rose, WI. It came up with the 6x12 trailer not being available there. I passed that location the day I dropped the trailer off in Waupaca and there were 2 6x12 trailer there. That would have been a much better location to pick up and drop off at as it's a third of the distance from my home. Your website should be able to give accurate information.

Rating:

3.0

The Uhaul had a cracked windshield, broken wiper, was dirty when I got it, had a few rough starts. As far as customer service itself the guys at the shop were great! Nice and professional. But the truck itself was kind of questionable.

Rating:

3.0

Windshield was cracked and it did not have any gas in tank like they said it would they said it had a quarter of a tank. Also they charged me twice on my credit card. Did call. They said a rep would call back but he didn't.

Rating:

1.0

Have staff BE ON TIME & faster at the checkout process! This was they WORST experience I've had with uhaul!! WOULD NOT recommend this place to NO ONE!!

Rating:

2.0

The guy running the Mobile is not a very nice person

Rating:

1.0

The dollies were full of ice and snow, were not usable, and we didn't get the dollies we asked for. The truck died.

Rating:

5.0

Clean equipment and helpful staff.

Rating:

3.0

It was fine. Not spectacular but not terrible. 2.5/5

Rating:

4.0

U-Haul customer service was helpful with finding a location to drop off trailer. We almost had to drive 40 miles out of the way

Rating:

5.0

I can't think of anything at the moment. This location always has all or most sizes available, very reasonable pricing, easy to reserve, pick up, and drop off. Staff is friendly and prompt, trailers are always clean, maintained, and ready to go. I can't think of any imporvements at this time.

Rating:

5.0

Keep up the good work

Rating:

5.0

I would prefer to be able to rent a smaller truck (vs. 20' truck) for a trip where I'm traveling 200+ miles round trip, in order to not have to pay so much for gas due to the poor gas mileage on this vehicle. I didn't need this big of a truck.

Rating:

1.0

The truck wasn’t ready, workers hung up on me & when I met them face to face they had no idea how to do their job without the U-Haul online portal being down. No gas in the truck after a 3 hour delay & still charged for fuel.

Rating:

3.0

We picked up the truck with less than 1/8 tank of gas and we’re told to go get gas right away so we filled the tank at a cost of $129. Not knowing how much we would use for our trip. We dropped it off in Waupaca with 3/4 of a tank of gas, we asked if they would credit us for the extra 1/2 tank and he very rudely said they don’t do that. We are planning on at least 2 more rentals and was planning on doing business with you again but are having second thoughts about doing this. Wondering if there is anything you can help us with.

Rating:

5.0

We were very happy with the location and the quality of the trailer. the gentleman who helped us hook up the trailer was careful to go through all the safety checks. the trailer was just right for the moving jobs we were able to accomplish! thank you

Rating:

5.0

Awesome first experience renting a UHaul! We are kicking ourselves, asking why we didn't do this sooner when we needed to move our college kids! Highly recommend the Waupaca location!

Rating:

5.0

Everything was fine

Rating:

5.0

The online drop off website software has failed to allow me to complete the process

Rating:

4.0

Little long on check out but U-Haul has a million questions. I've rented four times before, can we speed this process up? 30 minutes to get a trailer for 2&1/2 hours seems like a bit long.

Rating:

4.0

When there is a call placed after hours, they could be a little friendlier. The guy was pissed off that I just wanted to leave a message.

Rating:

2.0

Indicated “gas level” on sheet was higher than actual gas level in vehicle. Filled up to the indicated gas level per the sheet even though that isn’t how much gas I started with. Still got charged an additional $17 by uhaul. Absurd.

Rating:

4.0

The Cab floor was dirty with some some kind of sticky substance , like spilled soda , some dirt & food crumbs ! Plus the Windshield had a large "Y" Crack that had long runners , in the center of the Windshield !

Rating:

3.0

Not happy. I was charged for 3days on a two day rental. The trailer was dropped off on time. Staff was late to get to work. No response from uhaul on my request to look into it.

Rating:

5.0

Nice fast and impressive. Good communication. Even put back together a crib and bed!

Rating:

5.0

Am sure everything went well as it was return by my brother, our family thanks you

Rating:

2.0

Vehicle was all full of smashed crackers and food all over the floor along with soda spilt.

Rating:

1.0

They checked in a day late and charged for 2 days instead of 1....

Rating:

2.0

we rented 2 dollies, one did not work, should never have been given out to customer. 2 of the roller movers that were promised and paid for were not available.

Rating:

1.0

Over charged. Didn’t check it in and keep soaking my family for more money. Almost criminal

Rating:

4.0

Make sure equipment is swept out and no equipment left on truck and update pictures of truck that has previous damage

Rating:

3.0

These people were trying to fix the problem that the lady at the first place so drastically messed up but I have yet to hear what they are doing about it. I should be reimbursed for my entire trip we’re having to deal with any of that you guys should be ashamed of yourself. If you’re going to own a business You should probably make sure that your employees are taking care of it for you

Rating:

4.0

We had to rent a larger truck than we were looking for, and I was told on the phone it would be the same price. Would also think a more economical vehicle with regard to fuel consumption would be appreciated.

Rating:

5.0

Better distribute your equipment instead of having 100 trailers at 1 location in Clermont, FL thereby artificially raising the cost to rent a trailer. I paid 3 x the cost for a smaller trailer on the exact same trip in reverse because of this unfair practice. I will consider buying a trailer before I rent from you again because of this. I want to be clear this is not for my pickup location, this is for UHAUL.

Rating:

4.0

No spare tire is a bit worrisome.

Rating:

5.0

I have never had a worse experience than with uhaul. They were very unaccomomidating. Zero customer service when I called about the location change that they made. All of this the day before I was to move! I went to the waupaca location on my own and they were super helpful. If it wasn't for Aaron at the Waupaca Mobile, I would have definitely taken my business elsewhere

Rating:

5.0

Great customer service. Great trucks. Highly recommend Waupaca mobile U-Haul and truck stop