Customer did not leave a comment.Darrieya N.
Wave Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brittany P.
Upon arrival the employee was not there at the location of pick up had to call a random number in a very bad part of town. Employee didn't know how to hook up a trailer so I had to show him how, wile hooking up a trailer found a discharged 9mm round casings on the ground and human feces in the parking lot. When I made the reservation in coralville Iowa I was told that go to a U-Haul store,however after being transferred around to three different U-Haul places I was finally able to find the trailer I was supposed to pick up and never received a text message that my location has changed. Very poor customer experience definitely did not feel safe picking up that trailerCALEB B.
The place I was to drop it at said she couldn't take it as she was full sent us to a whole to leave it maybe you should set up your computers for them to say thatPHILIP A.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Daniel N.
Guy was kinda helpful. Helped where he could but I wasn't informed on this refund deposit since I paid with cash. Pick up location said id receive the money when I dropped off the uhaul and the drop off location said they cant do anything and put in a request to mail me my deposit.... I'm very angryDarla M.
Customer did not leave a comment.Michael F.
Daniel was excellent in his professional appearance and behavior. I was thoroughly impressed with him!Arnold J.
Customer did not leave a comment.Holston B.
Customer did not leave a comment.Donald G.
My reservation was picked up before the shop opened and was not prepared with the materials I requested and for which I paid. I had to make a separate trip to a different U-haul location to retrieve the additional items on my reservation. I wasted valuable time tracking down these pieces.Richard J.
absolutely terrible, not open on time, total chaosrandell M.
Customer did not leave a comment.Adam H.
Stand up and greet your customers not just sit behind the desk. Great experience tho!LaTisha H.
Customer did not leave a comment.Royce V.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.MIDGETT C.
Customer did not leave a comment.Sal M.
Teach the employee to be more courteous.Pamela H.
Said open at 9, no one was there, I had reserved a dolly and furniture covers which were not given to me. And the recommended movers never showed up!Nicole C.
exact drop off location was not clear. I was told to drop off in the parking lot but it was actually an alley that I only found because other trucks were located there.Sineadh C.
Customer did not leave a comment.Jerry V.
Customer did not leave a comment.DAVID T.
I was there to return equipment and although they open at 9am no one never showed up for a half an hour. I call customer service 2x with no resolve. I ended up leaving the equipment inside the building.cassandra A.
Customer did not leave a comment.David R.
Not sure how to improve the location. It's basically an alley in downtown St. Louis. Kinda scary. And the person that picked up their truck before us left the combination code on the lock-so the lock box was closed but unlocked.Jeffrey D.
Chris went out of his way to accommodate our schedule and to make sure we had everything we needed.Jim G.
Location was convenient and a downtown location needs to be maintained. Very important! Vehicle was turned in on a Sunday and it was great that someone was there to check me in.Jon N.
Customer did not leave a comment.shelby S.
This location and 418 tucker are absolute shit. Terrible customer service. Complete joke.Jared W.
There was no one there when we arrived. I had to call in to the call center that lady was rude. and after 45 minutes of waiting then we were able to get the truck.Mindy R.
Customer did not leave a comment.Stephen D.
First of all the guy was 15 minutes late for work, then when it was time for me to bring the truck back he was taking an hour lunch break because he was stuck in an elevator. Which was a bing inconvenience for us!Shanae T.
GET CORRECT HOURS OF OPERATION. WAITED AN HOUR FOR LOCATION TO OPEN...HAD MOVERS WAITING.Juanita S.
The truck wasn't clean when we picked it up and the attendant charged an additional $25 for pads that weren't folded on the truck when it was returned. I have NEVER paid for unfolded pads, the truck wasn't clean but, it ran for the one-round trip that was made to move my house from street to storage. It was an expensive move considering that there was barely mileage on the trip. I WON'T use this location again EVER and definitely won't recommend and will let others know to beware.Kimberly S.
Customer did not leave a comment.Jeff D.
The owner Beau was very pleasant to work with. I was about 20 min late getting the truck back and he was very gracious to not charge me extra. In my haste to return the truck, I forgot to bring back the furniture pads that I had rented. He told me not to worry about it and to bring them back when I could. (This was all on a Sunday by the way.) I totally appreciate the understanding and the fabulous customer service I received. I brought them back within a couple hours. I will return and recommend this office to others. Much appreciated! Thanks! :-) IrmaIrma P.
Wonderful staff. Very helpful.JESSICA H.
Customer did not leave a comment.Jade P.
No one is ever inside. You have to call and ask for someone to come inside to assisit you. Now today i find out ive been double charged and as usual every time i call no one picks up and there is no voicemail to leave a messageTAMARA L.
Customer did not leave a comment.daniel J.
Thanks to Walter!William S.
Walter was very helpful and helped make both the check-in and check-out go quickly and smoothly.William S.
When I arrived to pick up my rental the young man had rented a truck in my name to someone else. He never asked them for any information and even told me he didn't know who he had taken the cash from if it wasn't me! Bottom line I had to go on 12th Street where I didn't want to go and what was the scariest someone was driving around with my paper work, the truck was rented in my name because he failed to check their identity! 12th Street location identified the person who should have picked a truck their. I was totally inconvenienced and the young never apologized! Worst experience ever!Kimberly D.
Customer did not leave a comment.TONY G.
Customer did not leave a comment.Andrew H.
Horrible customer relations. Lack of communication between both myself, as the customer and lack of communication between U-Haul offices. Ya'll need to get your stories straight. I spent a lot of wasted time because of this.Annastacia A.
Very bizarre location. Drove past many other locations that were far closer to than this downtown location. Not well marked. Company rep never looked to see that I had swept the cab and folded blankets. Never counted the blankets. Everything else about my uhaul experience was good except this check in location and experience.Thomas G.
I don't think I got the right size truck based on what I ordered. I was given keys to 1 of 3 trucks, only the one I was given was sandwiched in the middle of the other two and I had to do a 40 point back up into traffic to get out. Then, the seatbelt on the drivers seat was broken which meant the entire trip I had to listen to warnings going off beyond the fact I was driving illegally.Matt R.
Quick and easy when it came to dropping off the equipment! We weren't there for more than 5 minutes and everything was complete!Amanda E.
Drop off was - surprisingly - straightforward and without trouble.Mia S.
Great experience! Will be visiting again.Jay B.
Customer did not leave a comment.MEGAN W.
Customer did not leave a comment.David B.
I tried to return the uhaul in Granite City, IL and they said they didn't no how to return it so I had to drive all the way to St Louis MO to return. Everyone other uhaul place was closed by 3:00 PM.Terri M.
The owner of this establishment was 40 minutes late with opening the doors of the secured building he works in. Then he didn't even apologize for being late, upon walking up to the building where 5 customers were standing waiting for his arrival. When asked about his knowledge of the $50 credit guarantee that U-Haul has on its website, if the equipment isn't ready or available by the promised time of the reservation, he said he was unaware. I felt as if he was blowing off my concerns about having movers waiting for me and inconveniencing my day because he continued with the reservation report instead of addressing my concerns. I have always utilized U-Haul for my moving and storage needs and because of this situation, I am strongly considering going else where for those services in the future. I would strongly suggest reprimanding this authorized agent or relinquishing the contract with him. I was very disappointed with the service provided on July 30,2016. I expect my $50 credit as promised by the local scheduler within 7-10 business days.Ashlei H.
Customer did not leave a comment.Tyreekus P.
No improvement needed. He saw me coming, came out and directed me to the parking space. Helped me disconnect, and parked it. Very nice and friendly.David D.
good help and friendlyDirk A.
Customer did not leave a comment.ANTHONY G.
This location is great they are friendly and an amazing staff. Even in bad weather they go out and help you and make sure you are set for your move. This is the place to rent from in St. Louis. I highly recommend them.alex F.
Customer did not leave a comment.Cleophas M.
Customer did not leave a comment.Marla W.
Trailer was very clean and like new. WAVE personnel was great. Discovered (too late) that there was a dent and whole in roof of trailer; loaded trailer on 7/2 and drove north thru rain on 7/3--items inside got wet due to leak and one item (large framed poster) was ruined. Otherwise, a positive experience.Nancy K.
Customer did not leave a comment.Cecil P.
Customer did not leave a comment.Sara M.
Customer did not leave a comment.Klint Y.
Customer did not leave a comment.Vivian C.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.carol M.
Customer did not leave a comment.Christina L.
Trying to find a place to park was a bit ridiculous. The location needs a parking lot for after hours drop off.Karenna R.
Customer did not leave a comment.ernestine M.
Awesome service and reliable......very professional and I would recommend them to everyone I knowBj J.
We rented a truck and equipment to tow a vehicle. We were guaranteed help attaching the trailer hitch and getting the vehicle situated. There was one associate on site who had NO clue what to do. He was unable to assist. Trying to figure out how to safely secure the vehicle turned in to a two hour ordeal. Five minutes after leaving the lot, the truck dumped over half a tank of gas. We made it to another Uhaul location where we picked up a new truck. This turned in to almost a five hour process. I couldn't leave our tradeshow booth as I was waiting for the Uhaul to arrive so we could load it. I missed my flight and had to stay an extra night in St. Louis. We would like management to contact us about the mishap. Tiana Scharf (805) 390-1501TIANA S.
The guy I talked to from your office was great. I didn't catch his name, but the back of his sweatshirt said "Madden" so I assume that's his last name. He was fast and helpful.Daniel G.
Customer did not leave a comment.Steven F.
We have rented from Wave many times and will rent from them many more...if Chris is the best then Walter is a close second...great people.Beau R.
It just was not this location it was other locations as well. My bill is overcharged and still remains over charge I got the run around. The truck was checked in on Sunday morning I was charged for that day, but my charge for environmental fee remained at 5.00 dollars for two days. The mileage was off by 1-3 miles. I talked to the location at Grand and St Louis Ave. the young lady I spook to was very helpful and understanding. I older man talk to me so bad I refused to rent a truck from him OMG never will I ever consider renting from him. I spoke to your branch on South tucker he was professional and very helpful. Out of 6 people I spoke too three were very professional.LORRETTA T.
Great place to rent a uhaul, friendly, quick, and professional. Also I will be renting a storage unit this week as well.Beau R.
Customer did not leave a comment.STEVE H.
I was scammed by a couple I met online. Stated they neeeded help with moving. I used my credit card to pay for ONE day come to find out this location and the lady worked in concert to keep the truck and now My bank account is negative $1,000's dollars.KEVIN H.
Very impressed with the professionalism of Chris and his team at Wave Self Storage, a first class facility with the best climate controlled self storage I have seen in St. Louis...I will be renting a 10x10 for sure!BEAU R.
Walter is very easy to work with and does a great job offering additional moving supplies and use of the storage units at Wave Storage.BEAU R.
I drove truck on a rainy day and the contents got wet. Told the guy at the drop off site who said pretty matter of factly: yeah, they leak. Wish I'd known to have protected the contents more.Timothy S.
Wave Storage is a first class facility with a very helpful manager and asst manager, i will be back!BEAU R.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.NICHOLE J.
The man in the office, Walter I believe, was very helpful, and the facility was first class, i will be using the storage facility for sure.Beau R.
This site did not give us the furniture pads I reserved. We had to go to several locations to find a site that had either furniture pads or a computer to look up what we had ordered. Cut into our move time and added time to our reserved movers.NOAH T.
Customer did not leave a comment.AMY W.
Customer did not leave a comment.joe T.
Customer did not leave a comment.Steve K.
Chris G. Is most likely the best manager in the country. This facility is first class from start to finish, flexible, and friendly. I would recommend wave storage and uhaul to anyone in need of storage or a uhaul rental...what a great experience.BEAU R.
Customer did not leave a comment.MEEGALE H.
Customer did not leave a comment.Keith V.
Chris is an amazing manager. He bent over backwards to help solve several issues that came up during my rental. He's the best. I'll send everyone I know to this location just for the amazing service!DAVID C.
Customer did not leave a comment.SUSAN B.