Customer Reviews for Wax On & Wax Off
(U-Haul Neighborhood Dealer)

Rating:

1.0

Worst online sign-in experience ever. I showed up a little early for my reservation, but the app refused to accept my location. When I called tech support they told me to close it and use the web page--so you know it doesn't work!!-- but the web page didn't want to find me or keep me signed in either. After 45 minutes trying to stay logged in, because it kept sending me back to the login page over and over, the local guy arrived and tried on his computer. Similar issues, and then the links you sent for photos timed out as soon as I opened them. It was only his blood, sweat, and tears fighting your non-functional online system for ANOTHER 45 minutes that got me a truck and on the road, an hour and a half late. At least the truck didn't break down. The ONLY real positive in this experience was the patient, persistent local guy.

Rating:

1.0

Train staff. Clean vehicles. App difficult to navigate.

Rating:

3.0

*Average because it was under construction. ‘Ken’ was very helpful as the whole Uhaul app was not working appropriately . *No.. because I found trash in the door deep pockets on the passenger side. *Yes because there are only 2 locations in town.

Rating:

3.0

it was ok... on a very busy roadway. I returned after hours and as a 74 yr old woman, the location felt a bit sketchy. too narrow of space to stand back from the truck to get the pics that the app wanted me to take. I did my best

Rating:

3.0

I had a horrible time with the app. It took live chat & a phone call to get it done. It kept declining my pictures and the head shot could only be done on the rear camera. Very difficult when checking in alone.

Rating:

3.0

Location is in the center of town which is nice for easily getting onto hwy 20 or hwy 101. Parking is not ideal, so if leaving a car overnight this is not an ideal spot for that, ironically for the same reasons noted above. Locker boxes need maintenance as they are falling apart as if they have been tampered with.

Rating:

3.0

The U-Haul app was one of the worst I have ever used. We registered ahead of time and checked in via the app as I was told we were supposed to do. However, the driver and I spent 30 minutes trying to get all the information we were asked to supply to your app after we arrived; we had to put in info that we have already entered. The folks at the U-Haul location assured us that most people had trouble with the app. Your app is definitely not user friendly.

Rating:

5.0

Uhaul phone app is not user friendly.

Rating:

5.0

The lock boxes are old and rusty. However the business owner says they are making improvements.

Rating:

3.0

Self check in was horrible it toke me a hr just to get my truck due to app problems

Rating:

5.0

I always know I can count on U-Haul to have a couple different trucks here.

Rating:

5.0

Best experience. We hit some complications and had to keep the truck several days late and the customer service person went out of her way to help. Thank you.

Rating:

2.0

Self service check in was difficult, had to have uhaul rep do it via phone. Cargo area was not clean, and the location did not have pads I ordered.

Rating:

5.0

Nothing. Every standard was exceeded and Lonnie provided excellent customer service/experience.

Rating:

5.0

Keep Lonnie as a U-Haul Representative. He is great!!!

Rating:

3.0

It's difficult to provide a review because the location was closed and I had to use the website for drop off.

Rating:

5.0

Awesome attendant

Rating:

4.0

Lonnie was above and beyond above-and-beyond. He really was. He showed up early to make sure I was able to get my truck with enough time to get my job done. And I did, with his help.

Rating:

1.0

Checking in and out was awful. I will never rent a U-Haul like this again it took forever to get the vehicle and same on return!

Rating:

3.0

The man at Wax On/Wax Off was super friendly and helpful, though he needed to call someone to assist and that person was having phone connectivity issues. I was able to figure out the self check out online myself. I appreciated getting a call several days in advance to notify me that the truck would be there.

Rating:

3.0

Difficult to see the location from the street, but once we found it, drop off was easy!

Rating:

5.0

Definitely one of the nicest people I've done business with!!

Rating:

3.0

Have a person there to check you in And Help with the Paperwork. When I returned to Arcata California A person was thereTo check it in which I think really helped . The truck was dirty on the outside but relatively clean inside.

Rating:

5.0

Lonnie was very helpful and nice!

Rating:

3.0

It was very hard checking out the truck by my phone. Where is the personal checkin? Took me about 30 minutes. The truck I reserved online was there but when I called the 800# I was told it wasn’t available so had to take a bigger truck. It was still sitting there when I brought the big truck back. I imagine checking in and out this way could cause a lot of frustration for some people. But I got the job done and truck worked great.

Rating:

1.0

The actual location was fine. The problems we had were do to Uhaul's online check in as we were forced to pick the equipment up after hours. We spent over an hour trying to check in before we were successful.

Rating:

4.0

Enable the user to complete the rental agreement requirements beforehand.

Rating:

4.0

Nothing

Rating:

3.0

The Uhaul trucks were parked bumper to bumper in an “L” shaped alley and some were facing each other. It was very difficult to get the vehicle out of the alley past the other large trucks and around the sharp bend of the alley onto a busy highway. The Uhaul was online check in only and the website said the vehicle number should be on the front right of the vehicle but it wasn’t. It was on the side towards the back. My truck was dirty inside and had sticky stuff on the steering wheel. When I went to turn my truck in, the online website wasn’t operating and was glitching out. I had to drop my keys in the box and call someone the next day to ensure I didn’t get charged anything extra. They were nice enough to check the vehicle in for me.

Rating:

1.0

Self pick up service was awful! It wasted 2 hours of my day; yet I paid full price.

Rating:

1.0

I think this wrong destination needs to be reversed I already had to drive over a hundred miles out of my way to go get the truck then they wanted me to drive another 40 out of the way to return the truck somewhere else that's a bunch of crap

Rating:

2.0

I am a senior and found it difficult to use my phone and lock boxes...I did not have a signal at tht location

Rating:

5.0

Get the app fixed you expect customers to use it.

Rating:

4.0

This was just a drop off location. I didn't know this was affiliated with Uhaul.

Rating:

3.0

Small lot in a small town. About what you would expect.

Rating:

5.0

Great experience

Rating:

4.0

It was tricky renting online. But still like uhaul for my moving needs. The guys at the Newport site were kind and came out to offer personal help if needed.

Rating:

2.0

After already completing all paperwork online and having confirmation. And registering on the website. And downloading the App and jumping through all the hoops their with photos, etc-- arrived at the pick-up site and sat in my car in the freezing cold for half an hour because the electronic process didn't work and the phone number connected me to a call center across the country that wasn't able to help. Finally banged on the door of the garage and found a person who, after another half hour, was able to get us a lock box code to get our truck

Rating:

2.0

When I arrived the person working there wasn't sure of the status of the van and had to call someone to find out. He was very personable and tried his best, but it delayed my pickup even more after it was already delayed from a self-pick-up that was cancelled by U-Haul. I still had to go through the self-pickup process even though there was an attendant there. In addition, as part of the process he handed me his cell phone and asked that I to talk to the U-Haul representative on the phone with him. This made me very uncomfortable because due to concerns over COVID-19.

Rating:

5.0

excellent customer service!

Rating:

5.0

I was late for the pick up appointment, and the individual at this location went out of his way to call the UHaul office to fix the problem so I could pick up the truck, Great service!!

Rating:

3.0

I had a good experience dropping off, but it's been impossible to check in with them to see if I left something in the van. I've tried calling the number on the listing but no one answers and there's no way to leave a message. The 800 number for U-Haul had no better luck. Please ensure there's a way to get in touch with you for follow up.

Rating:

5.0

I was trying to on line return, I find very difficult, when an employee came up to me and ask if he could helpThis was way before opening time. Took all my stress away. Was above and beyond. If you can please let them know. THANK YOU

Rating:

1.0

Better location would help a lot. It was difficult to back out of the location and the driveway facing highway 20 was blocked when we picked the rental up and when we dropped it off. Someone at the location who knows about U-Haul would be useful. It took almost 1/2 hour just to figure out how to get the keys.

Rating:

5.0

Working with Lonnie was awesome. The app and website was frustrating due to the inability of them to discern my location. We had to call Lonnie's district manager to complete the rental process.

Rating:

3.0

Could not check in truck with phone. Tried several times to go to site but site wasn't available. Suggest uhaul allows personal check in so times are exact. Truck was returned at 4pm. Not 6pm Thank you

Rating:

3.0

Getting a bigger parking lot.

Rating:

5.0

Llonie was a great help in using the online app to check out. Wonderful service!

Rating:

3.0

Be clear on the charges. I thought I was told it would cost me $200 to unload my furniture. It took 3 hours to unload which could have easily been accomplished in two hours. The invoice came to $570 as it took them 3 hours to complete. Not happy about the amount. Gabriel

Rating:

2.0

There was nobody there at pickup. Went to business next door and they helped me. At drop off websight wouldn’t let me finish, Very confusing so I dropped keys in slot and hoped all was fine

Rating:

5.0

We were treated wonderful

Rating:

5.0

Everything went very well. No changes needed...

Rating:

5.0

Thank you!

Rating:

3.0

Install video display for backing up truck; also video for front because it is hard to tell where the front actually is. My rental location had to call a remote location to book my rental; this was a pain. Otherwise, my rental location was OK.

Rating:

5.0

The team at this location were extremely helpful. They walked me thru reserving and checking out the equipment online and went out of their way to make sure everything was being done accurately and to my specific needs. They even gave up their office chair for me to sit in while I was figuring out the online process. Extremely nice too when I returned the equipment. I will definitely go to them in the future for my Uhaul and detailing needs.

Rating:

3.0

Wrong size trailer recommend. I will need to rent another and make a special trip to complete the move. Gas tank was empty when we picked it up.

Rating:

5.0

I did mobile rental. Your system did not recognize my location despite multiple attempts. I tried first on my android phone and then on my iPhone. Location sharing settings were on. I ultimately got it to work with my wife's phone. You need to make it more reliable and fail safe. I would suggest a scanned bar code at the location or something like that in case location cannot be identified.

Rating:

4.0

I ended up at this location because the original location I MADE the RESERVATION at was not at all helpful. The second location where my reservation was transferred to provided NO HELP because at 4 pm they were "closed" for Uhaul. Really??? The best part of this experience was the ladies that help me via phone. ?They saved the day. If not for them this was a disaster. As for the location I ended up at, it was fine. I never dealt with anyone, it was all online.

Rating:

3.0

Have a U-Haul sign somewhere visible on street. It was very challenging to find.

Rating:

1.0

No one was there when we went to pick up at Wax on Wax off Newport. Finally worker showed up, stuck in trafic. Called to get the key code and it arrived to me after I got the truck home, as employee got me the key, but no dolly which I paid for and want a refund as well as for truck I did not order. I have a confermation for a 15'. truck with dolly at 127.00 with tax, ended up with a 20' truck that was too big, only half full of gas, no dolly. I filled tank ($50.00) as not knowing how much gas I would use and only used a quater of a tank, want refund for what I did not use. no one went over anything with me. Want a refund for the dolly I did not get. Y Pay More has uhaulsw closer to my home that had plenty there and when I returned to town they were all still there. I ended up pay 2 cab bills as I had no where to leave my care, this is a joke and I am not happy at all and feel that I was taken advantage of. I told the person on the phone I am disabled and didn't want a uhaul I had to hike up into. Had to bring a step stool to get into. I have to rent another uhaul before the end of the month to finish moving and I expect a discount on that vehicle to make of for this mess, I have my confermation for a 15' not 20' and the dolly I already, but did not receive, dolly.

Rating:

5.0

Very nice people

Rating:

4.0

All arrangements were done over the phone due to this location not having personnel but that didn’t matter. There were a few problems but they made sure I had a number to call with any problems and they straightened it all out on their end. Problems occur with computers but excellent customer service makes up for that. Thank you, I’ll be back.